soulmiacollection.com Recenzje 

176
Wynik TrustScore: 4 na 5

3,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Lola, LZ957881324CN Заказывала футболку черную с принтом. Брала на размер больше, чтоб свободней была (не люблю в облипку), футболка пришла по размеру как хотела, принт великолепный, цвет глубокий ч... Zobacz więcej

Oceniono na 3 z 5

Delivery service was fine, around two weeks to the UK. Quality of the four items purchased was lower than expected though. Materials used, cut of fabric. The experience has convinced me, again, never... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Product exactly like on the pictures. I've ordered t-shirts and sweater. Vibrant colors, nice and soft fabric. Really good quality. After washing, according to the label in cold water, clothes didn't... Zobacz więcej

Oceniono na 5 z 5

I ordered two tops (men's) from Soulmia after seeing online advertisements for the company's collection. I was pleasantly surprised that delivery of the order did not take weeks. The product itself... Zobacz więcej


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

176 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,9

Wszystkie recenzje

(176)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
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Oceniono na 5 z 5

Soulmia Meets Expectations

I ordered two tops (men's) from Soulmia after seeing online advertisements for the company's collection. I was pleasantly surprised that delivery of the order did not take weeks. The product itself is well made and attractive, exactly as advertised, which makes me a satisfied customer. You must remember, however, that in ordering from this source, men's sizes seldom match U.S. norms. I normally wear size L but ordered size XL, and the tops fit me fine.

23 lipca 2021
Opinia niezależna
Oceniono na 1 z 5

Appalling returns process and customer service

Some items delivered were poor quality material. Main issue is that only way to get a refund is to contact Soulmia's customer service department and they choose not to respond. Do not buy from this company unless you are willing to accept that you are stuck with any poor quality items you receive.

Edit: Soulmia - re your response. I did contact you at the stated email multiple times. You have not responded within your stated 24 hours to any of the emails.
Items were not received by me until 19th July 2021 and I emailed you on the 20th July 2021.
The order number is: GCMM2107030509327522

Update: despite the company repsonding to my review, they have made absolutely no effort to rectify the situation. Do not buy from this company.

23 lipca 2021
Opinia niezależna
Logo soulmiacollection.com

Odpowiedź od soulmiacollection.com

Dear Customer,
Firstly let me apologize for any inconvenience caused.
Please rest assured that we are always trying our best to improve the quality of our products to meet customers' satisfaction.
Please kindly review our warranty policy
here:https://www.soulmiacollection.com/mod-article-id-80.htm
Customers can contact us within 14 days of receiving the item if there are any issues with the items.
We will reply to you within 24 hours. Working time ( Sun. - Sat. from 9:00 Pm - 6:00 Am EST)
Please offer us your order number or you can directly contact us at support@soulmiacollection.com, we will provide you with an effective solution.
Best regards
Soulmia Support Team
www.soulmiacollection.com

Oceniono na 5 z 5

Quality product & responsible communication

I accidentally came across the soulmania.com on one of the social media. When I opened and observed the site, I found very nice and funny t-shirt and made my first order approximately 1 month ago.
Because of pandemic situation I had to wait my order more than usual, but the communication with Soulmania team was very responsible and quick. By way of compensation and as a gesture of good will they refunded the shipping fee.
When I finally got my t-shirt, I was surprised by it's quality. The price and waiting were worth it.
Can't wait to keep shopping on soulmania.com

23 lipca 2021
Opinia niezależna
Oceniono na 5 z 5

Great customer service

Great customer service, they handled whatever I needed promptly. My order arrived a week sooner than expected. My daughter loves the clothes she picked

22 lipca 2021
Opinia niezależna
Oceniono na 4 z 5

Overall great service!

I really like the designs on the shirts they were fantastic!! I just have 2 suggestions. The first one being, that I wish the shirts were a little longer and the second one being that the area around the armpits would be cut better.

21 lipca 2021
Opinia niezależna
Oceniono na 5 z 5

Amazing Customer Service

In June 2021 I placed an order for 6 items but unfortunately only 2 of them fit properly, even though I followed the size chart for each item. When I reached out to customer service to enquire about their exchange program the individual took the time to hear my concerns and I was pleasantly surprised to hear that they were willing to send me a new shipment with the correct sizes. This was above and beyond my expectations! The new shipment arrived quickly and everything fits properly now. I would definitely recommend this company and would suggest you size up if you have a long torso as some of their t-shirts run a bit short.

21 lipca 2021
Opinia niezależna
Oceniono na 5 z 5

Good quality

Order 2118621272124846 shipped out on 6th July ...
The T-shirts arrived in less than 15 days and to think that I live in Greece, tracking was available but it was a little bit confusing after communicating with Support Team I was able track my order in real time.
The Quality is really good, they're cotton, and because I've sensitive skin I get rashes pretty easily if the quality isn't good... But I didn't have any problems so that means the quality is really good and is worth it ...

21 lipca 2021
Opinia niezależna
Oceniono na 5 z 5

Successful gift for my spouse!

I picked up two shirts for my lovely wife. She was thrilled with the vibrant colours and the whimsical cartoons.

Customer service was speedy and responsive -- delivery was super quick.

Can't wait to visit them again to look for more treats for my wife.

20 lipca 2021
Opinia niezależna
Oceniono na 5 z 5

I ordered five polo shirts

I ordered five polo shirts. Unfortunately they were too small. Customer service offered a satisfactory solution very promptly. I have since reordered the shirts in a larger size.

20 lipca 2021
Opinia niezależna
Oceniono na 5 z 5

Fabulous! Ordered 6 dresses for my daughter as…

Ordered 6 dresses for my daughter as they’re so reasonable, took a while to come but delighted when they did. She’s a 14 top and 12 bottom so ordered XL which was perfect, she looks gorgeous in them and is thrilled with her new wardrobe all for £56, brilliant! Thanks Soulmia.

17 lipca 2021
Opinia niezależna
Oceniono na 1 z 5

Ordered linen shirt, got polyester and a different shirt. Radio silent customer service

Ordered a linen shirt, item I got was not polyester and not even the same shirt as what I ordered. To add to this, the page of the item I bought is now edited so the shirt resembles what they actually sent. Funny I still have the order confirmation mail where the picture of the actual shirt is included..

"Customer service" asked for a picture of the item, and afterwards went silent. After another mail sent with no reply, I'm now sure this wasn't somehow a mistake, just a scam website. From what I've seen of reviews, it's like 5% you might get what you ordered and 95% just another shammy item. I'd highly suggest you to look elsewhere

EDIT: After writing this review, soulmiacollection got in contact with me and offered a full refund.

16 lipca 2021
Opinia niezależna
Logo soulmiacollection.com

Odpowiedź od soulmiacollection.com

Dear Customer,
We regret that the products did not meet your expectation.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please rest assured that customers can contact us within 14 days of receiving the items.
Please kindly review our warranty policy here:https://www.soulmiacollection.com/mod-article-id-80.htm
Please offer us your order number or you can directly contact us at support@soulmiacollection.com.
Once we receive your information, we will provide you with an effective solution.
Best Regards
Soulmia Customer Service

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