Sophieandgrace Savannah Recenzje 14

SCAM ALERT! This company is not what you think - their quality is crap and they just want to take your money and in order to return an item they will send you down a rabbit hole of emails back and forth to only offer a 10% refund. WORST BUSINESS PRACTICES EVER!!!

This company misrepresents itself as being in the US. It is not - the very cheaply made clothes come from China. The return policy is not accurate - they send you a round robin of emails (24 hours between each one), wanting a picture of the item to return. Then offering 10% (of my $165 purchase price) if I don't return them. I kept saying I wanted to return, knowing I had to pay shipping and they charged a $15 restocking fee, but that still would have been better than the 20% they eventually offered me for clothes that I am going to take to Goodwill. The whole communication took 3 weeks. Run far away. I do not understand how their rating can be 1.9 stars. Every single review says 1 star. It should be commulative 1 star

If I could give them a 0 I would. This is horrible. They misrepresented their location and their clothes. It is a Chinese based company-you will have to pay customs and shipping to get a full refund.

I agree with all the previous reviews. the company is a scam. I have had better experiences with overseas companies. It has been a week of emails back and forth to get return instructions...so far all to no avail. I am now going to put a stop payment on my credit card...hoping they have some luck. Quality is awful!!!!!!!!! Also a 24 hour response is inexcusable..no wonder, they are answering on their time (China). So bad. Wish the USA could monitor companies like this before we allow them to go online in the USA

Sophie and Grace has been a nightmare. The quality of the clothing is terrible and they make it impossible to return and get a refund. Stay clear.

I ordered two dresses from their site. I thought they were local in the US. In fact, they are in China which us why it took so long to get my dresses. When they finally arrived, what I received was nothing like what I actually ordered. And the dress gad buttons down the front and it buttoned from left to right like a man’s shirt. The fabric was not linen like the picture showed..it was a cheap silky type fabric.
When i tried to find a customer service number, there was none. When I sent an email to their customer service, it was returned with Email Invalid. I finally called AX and put the charge in dispute. They are nothing but s scam company.

Ordered 4 items - a shirt, 2 dresses & 1 pair shoes. Not one item looked like the pictures on their website. Very poor quality, nothing was true to size & when I tried to return they told me I would have to pay all shipping cost + customs fees to have returned which would be almost entire cost of purchase. After a week of emailing back & forth they have promised a 20% return & keep items. Plus it took at least 3 wks. to receive items. NEVER AGAIN!

This is a total scam company. You get dresses that are not even your size-no label, no size, no washing instructions. Very cheap and do not look like pictures. DON'T BUY FROM THEM!! They are not an American company. Website is total lies.

Honestly, I would give this zero stars if I could. I purchased two dresses but needed to return one because it did not fit well. Their advertising says refunds available within 30 days. When I reached out to them for instructions on how to make a return, I was told I would have to pay international shipping charges and customs fees. They did offer me an option to return the dress for a different size or different dress, but I would have to pay the shipping, which is international. Their last offer to me was a refund of 6% of the purchase price, which in my case would be $6 and I could keep the dress. (which remember, does not fit). This is a warning to anyone who might be considering ordering from this company.

I ordered 2 dresses in size L. One was much too big and one was much too small. The fabric quality was also terrible, plastic like. I can't imagine wearing it in the hot summer. Their return policy is a huge ripoff; $15 per dress and you pay the shipping to ASIA!!! Do not buy from this company.

Let’s be honest here. This “company”is cr*p! 1) there IS no quality. While the two dresses I ordered look as shown, the quality of the stitching and fabric is cr*p. The material for one wasn’t even as thick as a starched paper towel. No brand name tags inside. 2) 3 weeks to arrive? When I saw updates from GOFO and PUDO, I knew I’d made a mistake. WALK AWAY.

This "shop" is not what it says it is. There is no brick and mortar shop in Savannah, GA. The dress I ordered looks very little like the one in the photo: a tea length dress barely covers my knees. The fabric (not described on the website) is cheap polyester. The money back guarantee for returns has a $15 fee PLUS shipping back to a warehouse in Asia. I wish I head read reviews here before purchasing.

I ordered from the website. There was a stated 30-day guarantee for a refund if requested. When I asked for a refund, I was offered only 10% of my purchase. They said that international shipping made a full refund not a good option. I feel that the statement on the website was deceptive. I will never shop with this company in the future. 10% of $120 is $12, a loss of $108!

I ordered two dresses that were supposedly marked down from about $150 to about $50. The descriptions noted breathability and "delicate embroidery" but the patterns were stamped onto cheap nylon dresses. One feels like a shower curtain. One with pockets had white pockets sewn into a dark fabric so the pocket opening shows all the time. Big rip-off, and they require you to pay your own return shipping and keep $15 per item "administration fee". These are both going to Goodwill.