I wanted to make a complaint but was told I cant because I was not a policy holder or got insurance with them, I was the 3rd party. There customer hit my car they denied it but they took full responsi... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I spoke with Jade. She was excellent, covering everything, even including offering support services. She didn't rush or get impatient and did a very professional job. I think she's a model 'te... Zobacz więcej
Reakcja na opinię
Karen who dealt with me on the phone was very kind and compassionate as well as providing all the information I needed. Genuinely very impressed by your customer service thank you.
I have just made a claim against Somerset Bridge after one of their customers drove into boards outside my home. Having read some of the poor reviews I am pleased to say I have had a fantastic experi... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value.
Dane kontaktowe
Lysander House , BS10 7TQ, Bristol, Zjednoczone Królestwo
- 0344 8409500
- Reviews@sbgl.co.uk
- somersetbridgegroup.com
3,9
Dobra
650 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 93% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Hands down the worst insurance company…
Hands down the worst insurance company I have come across. I would never recommend these guys to anybody.
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Helpful Advisor
Very helpful advisors who explaining processes/procedures very well. Listened and empathised to my situation. So far I am happy with this company.
10 marca 2026
Odpowiedź od Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Karon was amazing
Karon was amazing. She was so calm and reassuring and assisted me with option to my claim. So gentle and kind.
15 kwietnia 2026
Odpowiedź od Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Ellie was incredibly empathetic
Ellie was incredibly empathetic, compassionate, friendly and calm. She was thorough and helped me clearly understand my options after my accident. I suffer badly with social anxiety and she tried very hard to help put me at ease. Shes an absolute asset and a credit x
14 kwietnia 2026
Odpowiedź od Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very helpful member of staff
Very helpful member of staff, my issue was dealt wih quickly
10 kwietnia 2026
Odpowiedź od Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
JADE was amazing a credit to your…
JADE was amazing a credit to your company, a lovely friendly helpful employee 10/10 for a true customer services provider. Should all be like her a pleasure to talk with.
Kind regards
A very happy customer
Wendi White
9 kwietnia 2026
Odpowiedź od Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Spoke to charlotte
Spoke to charlotte, I was nervous as it was all new to me. She was a great help and guided me through the process brilliantly 👏
8 kwietnia 2026
Odpowiedź od Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Liliana was super helpful !
Liliana was super helpful and informative and she got my claim handled and processed immediately and treated me with the upmost respect and kindness so Thankyou Liliana - I hope you too have a lovely Easter…
2 kwietnia 2026
Odpowiedź od Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
This company is the worst company i've…
This company is the worst company i've been insured with. My car got stolen so I made a theft claim. The investigator was racist and asked questions about my ethnicity and religion. He was also passive aggressive. He was soo bad I doubted he was even qualified. The theft and complaints team have been absoloutely appalling. They fail do document most of my communication. Failed to provide engineers report of my car. Made me wait a month for a police report for a month only to find out that it's not wanted anymore. For 2 months i've had to use public transport as they didnt even provide a courtasy car because it was not "available" only when I mentioned I had spoken to FOS. They started doing their job properly. I have paid nearly 3 grand in full for my car insurance in total and have not recieved the service or outcome that is appropriate. All the staff keep on changing their story. After all this they decided not to pay me out and wrote my car off. They changed the category multiple times and refused to deliver my car back to me. Until I mentioned FOS. I had paid my insurance till July but they are not returning the money back even though I don't have my car.
29 stycznia 2026
Opinia niezależna
Odpowiedź od Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Karen helped put my mind at rest the…
Karen helped put my mind at rest the whole process was simple friendly and informative thankyou
19 marca 2026
Odpowiedź od Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very helpful, but a long wait to speak to their agent.
Once I managed to get through to talk to someone, Ellie was excellent, and very helpful going through the process to report the accident.
Unfortunatetly, like so many companies now, it took ages listening to recorded messages, pressing different options, and listening to a message (several times, because it was too fast to hear the domain name) telling me how I can report the accident on-line. By the time my call was answered, I had started to complete the claim on-line.
But,as I say, once I did get through, Ellie was very helpful, and went through the whole claim wih me.
17 marca 2026
Odpowiedź od Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Odpowiedź od Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
after dealing with a stressful morning…
after dealing with a stressful morning with my car being vandalised I phoned up to get my car delt with an while speaking to oillie on the phone he managed to calm me down and deal with the matter accordingly and handled it professionally and got everything in order really great customer service and professional
14 marca 2026
Odpowiedź od Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Karen handled my claim call in a professional, calm and frindly manner and gave me complete confidence that they had the matter and the claim in hand and they would take care of all the details now.
Karen, who took my call was very friendly and dealt wit the whole process calmly and efficiently and assured me that everything wold be taken care of.
13 marca 2026
Odpowiedź od Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very helpful
13 marca 2026
Odpowiedź od Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very helpful and calming
After a hectic few weeks after a accident with my car Ellie was very helpful and prompt in her actions to get the ball rolling . With encouraging words and tone to help the and make the process more helpful and simplified. Thank you
11 marca 2026
Odpowiedź od Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Spoke to a lovely lady Karon when…
Spoke to a lovely lady Karon when making my claim she was super helpful and understanding and sorted what I needed
11 marca 2026
Odpowiedź od Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Great customer service during a stressful time
I had a really positive experience speaking with Ethan H who handled my call today. I was feeling quite anxious about the situation and had to ask him to repeat things a few times, but he was incredibly patient, clear and kind throughout the whole conversation. He took the time to explain everything properly and made sure I understood what would happen next, which really helped put my mind at ease. Excellent customer service. Thank you Ethan
9 marca 2026
Opinia niezależna
Odpowiedź od Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Odpowiedź od Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Odpowiedź od Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.