The bra fabric is extremely soft and wireless design feels very comfortable for lounge wear. However the delivery took almost three weeks to arrive and the tracking number they provided did not update... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I would give zero stars if I could. I ordered 2 bras in December 2025. They were uncomfortable, ill fitting (painful seems) and poor quality. I started a return request which has been sitting on hol... Zobacz więcej
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Shipping was surprisingly fast to Georgia. Package was small and simple. The fabric has an interesting jelly texture that feels cool when you first put it on. Satisfied.
Reakcja na opinię
Purchased two Bra's 1/14/2026, one fit the other did not. Per return policy, if NOT WORN and tags are still attached you can return them. After several emails with no response, I decided to leave zero... Zobacz więcej
Reakcja na opinię
3,0
Średnia
46 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
My order will not be delivered.I have…
My order will not be delivered.I have emailed customer service multiple times since 1/5/2026 and cant even get a response. I paid $50 for my order and USPS said postage was not paid and package will not be delivered. Good luck to anyone who orders from this company. They take your money and ghost you
5 stycznia 2026
Opinia niezależna
Odpowiedź od Softintention
We are so sorry for the delayed response and the frustration this has caused you—learning your order cannot be delivered due to unpaid postage, and not hearing back from us after multiple emails, is never the care we aim to provide, and we take full responsibility for falling short of your expectations.
For issues like this unpaid postage error, we are happy to resolve it by either resending your order or processing a refund—whichever you prefer.
To help us resolve this properly, could you please reach out to us at support@softintention.co with your order number? We will immediately verify your order details and the issue you’ve described to confirm the facts. Once we confirm the issue is valid, we will resolve this fully for you right away.
We sincerely apologize for the lack of response to your previous emails, and we are committed to making this right for you.
They stop answer and not letting me return!
I love the bras, but the charts of sizes are not correct. They have promised me that I could order another sizes to try and then return all of them when I receive the second package. So far no answer, I keep emailing them and now I have around £100 stuck because they are not answering.
Super disappointed 😞
14 stycznia 2026
Opinia niezależna
Odpowiedź od Softintention
We are so sorry for the frustration and disappointment you’ve experienced—our delayed response and the issues with our size chart and return promise fell far short of the care you deserve, and we take full responsibility.
We’re glad to confirm that a partial refund has been processed for you, resolving the issue with your £100 order. We truly appreciate your love for our bras and your patience while we sorted this out.
To confirm all details are in order, please reach out to us at support@softintention.co with your order number if you have any remaining concerns.
Thank you for your understanding, and we hope to continue earning your trust.
Do not buy from this company
Do not buy from this company. Their items don’t fit as promised and they send product that is marked incorrectly. If you need to return anything they ‘will review your request’. I’ve been waiting for 3 days for them to review my request and they are just giving me the run around.
Also, their tracking system is faulty. My items said they were delivered days before it was. I contacted them and they said they’d look into it which they never did.
5 stycznia 2026
Opinia niezależna
Odpowiedź od Softintention
We’re so sorry to hear about the frustration you’ve faced—from ill-fitting items and incorrect labeling, to the slow review of your return request and the faulty tracking information that left you in the dark. This isn’t the kind of experience we want anyone to have, and we take full responsibility for falling short.
We’re glad to share that we’ve processed a partial refund to resolve this for you, and we hope it brings some closure to the issues you’ve dealt with. We’re also reviewing our return review process and tracking system to prevent these kinds of delays and errors from happening again.
If you have any remaining questions or concerns, please don’t hesitate to reach out to us at support@softintention.co with your order number. We’re here to help.
Thank you for your patience and for giving us the chance to make things right.
This bra has so much padding in it!
This bra has so much padding in it!! You can not tell that from the ad. Also - they have a 14 day return policy. I received mine over the Thanksgiving weekend and was out of town. By the time I finally got home and got the bra - the 14 days had expired and they didn't even answer my request for a return.
4 grudnia 2025
Opinia niezależna
Odpowiedź od Softintention
We’re so sorry for the frustration this caused you—finding the bra has more padding than advertised, then missing the return window because you were out of town over Thanksgiving, and not getting a response to your return request is never the experience we want you to have. This is entirely our fault, and we deeply apologize.
We want to clarify: if you’re traveling or out of town and will miss our 14-day return window, you can always reach out to us in advance, and we’ll happily extend the return period for you. We also sincerely apologize for the missed email response—we’re reviewing our systems to prevent such oversights from happening again.
If this issue hasn’t been resolved yet, please reach out to us at support@softintention.co with your order number, and we’ll make this right for you immediately.
Thank you for your patience and for giving us the chance to improve.
Worst customer service EVER
These bras are very uncomfortable. The straps are way too short and it has a very bad chemical smell. When I tried to return the bras, their customer service is non-existence. I had to chase for weeks to no avail. Don't waste your money or time with this website.
19 listopada 2025
Opinia niezależna
Odpowiedź od Softintention
Hello
We deeply regret what has happened to you. This is definitely not the standard we are going to provide.
Regarding the issue you mentioned:
The tape is too short and has a chemical smell - we sincerely apologize. We will report to our quality control team immediately.
Customer service delay - We sincerely apologize for the inconvenience caused. This is our fault.
In order to solve the problem of smell as soon as possible
Sometimes, new fabrics and dyes, when sealed in plastic during transportation, can develop a strong odor, which usually fades after proper washing and drying. Since it still bothers you after a light soak, here are some methods you can try:
. Wash again in cold water with a mild detergent
Wash gently by hand and then rinse thoroughly
Do not use fabric softener for the time being
. Add a little baking soda or white vinegar
Option A: Add 1-2 tablespoons of baking soda to cold water, soak for 30-60 minutes, and then rinse thoroughly
Option B: Or add a small amount of white vinegar to a basin of water, let it soak briefly, and then rinse thoroughly
Both can help eliminate residual odors
. Air dry in a well-ventilated area
Lay the bra flat or hang it in a well-ventilated area to dry, avoiding direct strong sunlight
Sometimes, leaving clothes to air for 1-2 days after washing can make a big difference
If you have tried these steps but the smell is still very strong, or you feel uncomfortable wearing them, please let me know and we will look for further solutions for you.
I'm truly sorry for the inconvenience caused to you. I'm also very grateful for your helping hand and the opportunity to assist us.
Thank you again for bringing this to our attention. We are deeply sorry for the frustration this has caused.
Kind greetings
Soft intent
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