The Sofa Company Recenzje 

2589
•
Wynik TrustScore: 4.5 na 5

4,6

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Communication and follow up calls really good, had an issue with delivery company taking longer than usual but the guys from sofa company sorted it out really quickly. Sofa for the money is really goo... Zobacz więcej

Oceniono na 5 z 5

Good communication about the delivery timing and the team appeared exactly on time. Very professional crew who unpackaged everything and assembled the sofa without any issues. Left everything e... Zobacz więcej

Oceniono na 5 z 5

I was really pleased with the3 piece Berkeley suite in crème.The colour was lovely, my only criticism would be the backs of the single seater was very upright compared with my old suite,but is probabl... Zobacz więcej

Oceniono na 5 z 5

Good choice of leather sofas. Good prices. Friendly and helpful staff. Fast delivery. I'm satisfied. Recommended.

Informacje dotyczące firmy

  1. Sklep meblowy
  2. również w kategorii:
  3. Sklep z meblami do salonu

Informacje przekazane przez różne źródła zewnętrzne

At The Sofa Company we believe in offering quality sofas at the best prices. Our range of leather sofas, fabric sofas, recliners and tub chairs is second to none, and many of our ranges also include corner sofas and sofabeds. We are also committed to giving you all the information you need to make an informed purchase. Over the last few years there has been a great increase in the use of different types of leather, and not all retailers are completely up front about what you are getting. Every product in our store has a detailed description, and we provide a leather guide so you can see at a glance what materials are used. Please also read our comprehensive leather guide for a more in-depth description. And finally our customer service team is second to none and will bend over backwards to help make your order smooth and simple. If you have any questions at all, please give us a call.

Free Delivery on All Products

We specialize in FAST & FREE delivery. We offer FREE next day delivery or a FREE white glove 2 man delivery service.

Everybody hates waiting for things. That's why at the Sofa Company we make sure our products are in stock and available to be delivered next day.

Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(2589)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 108

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Just be aware

Just be aware, if you are not happy with your purchase, you will have to pay for your own return. This costs hundreds for a sofa! I would go to a shop and try before you buy!

3 kwietnia 2025
Opinia niezależna
Logo The Sofa Company

Odpowiedź od The Sofa Company

Dear Natasha

Thanks for taking the time to write a review. I am sorry you are not happy with the returns process we offer.

I cannot locate your order, Please can you call us on 01803 500810.

Many Thanks
Lee Burridge
Customer Service Manager
Sofa Company
01803 500810

Oceniono na 5 z 5

Fantastic service

Fantastic service. Great communication. They called me the day after purchase. Delivery was exactly on time. Very pleasant delivery men. I would recommend the company to everyone I know. Thank you

1 kwietnia 2025
Oceniono na 5 z 5

Ordered 2 recliner chairs

Ordered 2 recliner chairs, The sofa company called me within a hour of placing the order to confirm the order and advise of a delivery time. I ordered on the Sunday and received them on the Tuesday. Easy to assemble overall a fantastic service Thankyou.

18 marca 2025
Oceniono na 5 z 5

You wouldn’t expect a 5 star review…

You wouldn’t expect a 5 star review when goods are damaged, but I feel I need to give this firm the credit it deserves. Took delivery of 2 tub chairs and unfortunately noticed a split in one of them. My heart sank at the thought of trying to return it! I phoned the company and spoke to a delightful man who apologised and after I sent a photo of the damage he promised a replacement which came within two days. Well done sofa company. Highly recommend.

25 marca 2025
Opinia niezależna
Oceniono na 1 z 5

I ordered the de vere sofa it arrived…

I ordered the de vere sofa it arrived late, the delivery driver was extremely rude and dragged the sofa ftom his van which was parked in the next street and left it on a pallet in the road couldn't even be bothered to put it on my drive.the sofa is very poor quality and uncomfortable and definitely not a thousand pound sofa as advertised i called customer service the phone call was cut off andI've had no contact as of how to return it

6 marca 2025
Opinia niezależna
Logo The Sofa Company

Odpowiedź od The Sofa Company

Dear Nicholas

Thanks for taking the time to write a review and i am sorry you are not happy with your purchase.

I will speak to the third-party couriers about your delivery experience and come back to you as this is not the service we expect our customers to receive.

You called us on the 6th of March advising you were missing parts for the sofa namely screws we asked for pictures and for you to confirm which ones and you said you would get back to us but you haven't.

Our phone lines are open 7 days a week, I did try and call and left you a voicemail, Feel free to call me on 01803 500810 so that we can resolve your complaint.

Many Thanks
Lee Burridge
Customer Service Manager
Sofa Company
01803 500810

Oceniono na 5 z 5

Just wanted to give feedback for the…

Just wanted to give feedback for the amazing lads who just delivered my sofa. Bri and Tyler were fab, so friendly and kind, took their time explaining how it all works and even took the rubbish away with them. Andy Turner … your lads deserve a medal 🥇

11 marca 2025
Opinia niezależna
Oceniono na 5 z 5

un 10!!!!

Excelente servicio y atención al cliente. Entrega pedido retrasada por la dana en Valencia. Facilitaron repuesto en el interín y Eric nos mantuvo puntualmente informados de la situación en todo momento. Belen impecable a la hora de entregar el sofá. Un 10!!!

6 marca 2025
Opinia niezależna
Oceniono na 5 z 5

Great company to Deal with, Quality furniture

From the time I ordered the Recliner and foot stall the service was great, confirmed Emails, text and a phone call, keeping me informed all the time. Totally free delivery and it arrived on time. We had to assemble it, easy to do just awkward. Very pleased with the quality and the whole buying experience. Five-star service at a great price.

4 marca 2025
Opinia niezależna
Oceniono na 5 z 5

Very happy with the service.

Delivery was reasonable and fast for our area, only slight negative is being left with a big heavy pallet which I now have to try to dispose of, but we are happy with the swivel chair and the service provided.

4 marca 2025
Oceniono na 4 z 5

Great products

Edited - March 25, we bought this chair as a gift and after a few niggles with delivery the chair has finally been built and really good, super comfortable, great quality and went together really easily (didn’t even need the instructions). Our folks are super happy with the chair.

3 marca 2025
Opinia niezależna
Logo The Sofa Company

Odpowiedź od The Sofa Company

Dear Colin,

Thanks for taking the time to write a review and I am sorry you are not happy with the delivery company or service so far.

If I could just clarify a few points please -

1) You didn't pay extra for a next day delivery, you paid extra due to your postcode location, which unfortunately all third party couriers we use do charge to deliver due to the distance.

2) I did advise when the order was taken due to the distance delivery would take 3/4 working days, We are currently on day 2 and the goods should be delivered today if not at the latest tomorrow.

3) You called us this morning and we called the couriers and updated you on the delivery immediately, I am sorry this wasn't to your satisfaction.

Our website does clearly state in the delivery information that certain parts of Scotland and islands will carry an extra charge to deliver due to location and to call us for the best price and delivery timescales will vary.

I am sorry you aren't happy and felt the need to write this review, if you wish to chat further please do not hesitate to call me on 01803 500810.

Many Thanks
Lee
Customer Service Manager
Sofa Company
01803 500810



Oceniono na 5 z 5

The ordering was simple the delivery…

The ordering was simple the delivery was perfect. Putting the chair together was a little difficult but called the office and spoke with a lovely girl, think her name was Hayley, and she advised us how to do it, perfect!!!!! Chair looks lovely and is very comfortable.

26 lutego 2025
Oceniono na 5 z 5

super fast service and delivery

super fast service and delivery, ordered friday delivered sunday. chair is easy to assemble. very pleased with the quality, very comfortable. looks lovely in our conservatory and matches our existing sofa colour very well. no complaints whatsoever. love it.

25 lutego 2025

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