Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

The snug app would be the worst application app we’ve come across. Almost impossible to upload files without having to attempt multiple times. Requiring 100 points and having Drivers License, Medica... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Snug has been very supportive, very good communication and always doing their best. My partner and I have recently been approved for a place we now call home and it’s all thanks to Snug. I would defin... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

This was our first time using Snug and the experience was very positive. The platform was clear, user-friendly, and easy to navigate. We particularly valued the notifications, which kept us informed t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Snug made applying feel effortless and quick. Other real estate application websites were a bit longer and some did not even save information! I will speak positively of Snug to anyone applying for a... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Usługi leasingowe

Napisane przez firmę

Snug is reimagining the renting experience to lower costs, improve efficiency and empower renters, owners and managers. Find & rent a home faster on Snug.


Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

232 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

The snug app would be the worst…

The snug app would be the worst application app we’ve come across. Almost impossible to upload files without having to attempt multiple times. Requiring 100 points and having Drivers License, Medicare not equal 100 seems out of ordinary. Found it almost impossible to complete and intrusive with requirements. Asking for us to chase up previous landlords and property agents is also unnecessary and intrusive. Won’t be applying using this app

22 kwietnia 2026
Opinia niezależna
Logo Snug.com

Odpowiedź od Snug.com

Hi David, thanks for your comment & we're sorry to hear you had this experience on Snug. Please private message us or kindly visit snug.com/help so we can investigate and resolve any issues you may have encountered. Thank you, Snug Team.

Oceniono na 5 z 5

This was our first time using Snug and…

This was our first time using Snug and the experience was very positive. The platform was clear, user-friendly, and easy to navigate. We particularly valued the notifications, which kept us informed throughout the application process. After our application was successful, we also found the additional support offered, such as assistance with organising moving and cleaning services, extremely helpful. We would be more than happy to use Snug again in the future.

10 kwietnia 2026
Opinia niezależna
Logo Snug.com

Odpowiedź od Snug.com

Thank you for the kind words, Taylor! We’re so glad your first experience with Snug was smooth and helpful. Great to hear the notifications and extra support made a difference. Wishing you all the best in your new home!

Oceniono na 1 z 5

Worst Website EVER!!!

Hello,
Firstly, i cannot create a service ticket with my gmail account. Secondly, i've been getting the same internal message for over a week and cannot apply for any properties.

internal error: failed to update application

13 kwietnia 2026
Opinia niezależna
Logo Snug.com

Odpowiedź od Snug.com

Hi Chris, thanks for your comment & we're sorry to hear you had this experience on Snug. Please private message us or kindly visit snug.com/help so we can investigate and resolve any issues you may have encountered. Thank you, Snug Team.

Oceniono na 1 z 5

Was completing an application with my…

Was completing an application with my flatmate who has his own password on his own computer using his own profile snug has decided to join our profiles eliminating some of my information and combining his into my account. There appears to be no way to untangle this situation. Real estate agents are unable to view either of our complete profiles and applications. The app is complete shit.

9 kwietnia 2026
Opinia niezależna
Logo Snug.com

Odpowiedź od Snug.com

Hi Daniel, thanks for your comment & we're sorry to hear you had this experience on Snug. Please private message us or kindly visit snug.com/help so we can investigate and resolve any issues you may have encountered. Thank you, Snug Team.

Oceniono na 1 z 5

Frustrating Rental Application Experience on Snug.com

Applying for a rental through snug.com was honestly quite frustrating. The whole process felt longer and more complicated than it needed to be, with too many steps that didn’t always make sense. The data checks don’t seem very reliable either-I ran into a few issues where things weren’t validated properly, which just added to the confusion. On top of that, the site can be glitchy at times, and I had to redo parts of my application more than once.
Overall, it wasn’t a smooth experience and felt quite poorly put together.

4 kwietnia 2026
Opinia niezależna
Logo Snug.com

Odpowiedź od Snug.com

Hi Kamaldeep, thanks for your comment & we're sorry to hear you had this experience on Snug. Please private message us or kindly visit snug.com/help so we can investigate and resolve any issues you may have encountered. Thank you, Snug Team.

Oceniono na 5 z 5

The process was so easy to navigate…

The process was so easy to navigate through and everything done from the comfort of my home on my phone

31 marca 2026
Opinia niezależna
Logo Snug.com

Odpowiedź od Snug.com

Thanks for the positive review, Nicole! We're so pleased to see you enjoyed your experience on Snug.

Oceniono na 5 z 5

Snug has been very supportive

Snug has been very supportive, very good communication and always doing their best. My partner and I have recently been approved for a place we now call home and it’s all thanks to Snug. I would definitely recommend going through Snug if you’re wanting a place to call home.

31 marca 2026
Opinia niezależna
Logo Snug.com

Odpowiedź od Snug.com

Hi Harlem, thanks for taking the time to share your positive experience on Snug. Enjoy your new home!

Oceniono na 1 z 5

Terrible user experience

Terrible user experience on their website. Displays errors, and greys out application form sections without telling you why. Plain refuses to work unless you install Chrome, and even then you have to brute force clear cache reload every two minutes.

Entire process took two hours, where 2Apply (once setup) took 2 minutes. This sort of application should be streamlining the process, yet because of UX design choices, it was longer than if I had written the whole application from scratch, instead of it using my stored data.

1 kwietnia 2026
Opinia niezależna
Logo Snug.com

Odpowiedź od Snug.com

Hi Ash, thanks for your comment & we're sorry to hear you had this experience on Snug. Please private message us or kindly visit snug.com/help so we can investigate and resolve any issues you may have encountered. Thank you, Snug Team.

Oceniono na 5 z 5

I had a great experience with Snug

I had a great experience with Snug. The platform is very easy to use and made the application process straightforward and efficient. Everything was well organised, and I appreciated how clear and transparent the steps were throughout.

Communication was prompt, and I always felt informed about the progress of my application. It really took the stress out of finding and applying for a rental.

Overall, a very reliable and user-friendly service. I would definitely recommend it to anyone looking for a simple and efficient rental application process.

31 marca 2026
Opinia niezależna
Logo Snug.com

Odpowiedź od Snug.com

Thank you for your kind feedback, Thaynara! We’re glad Snug made your rental application simple and stress-free. Appreciate the recommendation!

Oceniono na 5 z 5

Snug made applying feel effortless and…

Snug made applying feel effortless and quick. Other real estate application websites were a bit longer and some did not even save information! I will speak positively of Snug to anyone applying for a house or apartment just like I did

15 marca 2026
Opinia niezależna
Logo Snug.com

Odpowiedź od Snug.com

Hi Flynn, thanks for taking the time to share your positive experience on Snug. Enjoy your new home!

Oceniono na 1 z 5

How dare you sell my data

How dare you sell my data to power/gas/internet providers. Forced to apply through this crummy app and now being hounded with calls to my mobile.

2 marca 2026
Opinia niezależna
Logo Snug.com

Odpowiedź od Snug.com

Hi Kristen, thank you for taking the time to share your feedback. We respect your personal information and your privacy is very important to us. If you'd like to read more about our privacy policy & promise, please visit our website: https://snug.com/privacy/. We have also committed to a number of data security & privacy updates which are being rolled out in the next few months, to read more about these enhancements, pelase read: https://help.snug.com/hc/en-us/articles/4633796966799-Data-Security-and-Privacy. Our team is here to assist with any questions you may have, please visit snug.com/help so we can investigate and resolve any issues you may have faced. Thank you, Snug Team

Oceniono na 5 z 5

Guaranteed property

Everything is available, where we can write or upload documents.
Easy to access
Can see how much snug score we achieved.
Can use for any properties.

7 lutego 2026
Opinia niezależna
Logo Snug.com

Odpowiedź od Snug.com

Thanks for the feedback, Sandy! We’re glad to hear you find everything easy to access.

Oceniono na 4 z 5

Snug has an easy platform

Snug has an easy platform. However would help to have some more clarity on next steps. Once user finishes a step there should be some info pop up to tell them next stage.

5 lutego 2026
Opinia niezależna
Logo Snug.com

Odpowiedź od Snug.com

Hi June, thank you for sharing this insightful feedback with us. We're on a mission to make renting easier and we're continually using renter feedback to optimise their experience on Snug. We will pass this onto our product team. Please feel free to reach out to our support team if we can help further at this stage. Thank you, Snug Team.

Oceniono na 1 z 5

Unsafe and inpersonal

My daughter is searching for properties in VIC. I recently received a txt message from Snug with a link.
Digital security clearly stipulates not to click on links from unknown sources!!! So Snug why do you do this?
Then when I did click the link (In secure mode) to complete the lengthy reference; at not point is the agent or requesting party identified!! No names no contact details no agent!
The form is meant for people with previous rental experience. My daughter is a first time renter and many questions asked on this form do not apply to her situation but nobody at Snug thought of that!!
At the end of the form are the obligatory acceptance paragraphs but these are not readable because the text overlaps itself several times due to a faulty style sheet!!!! This form has clearly not been tested!!!!
How did we get to this point where a real estate agent chooses such a platform???
You couldn't get any more impersonal if you tried! I find Snug completely unacceptable and refuse to use this platform!!!
Just more sh*t to put up with in Australian real estate!

2 lutego 2026
Opinia niezależna
Logo Snug.com

Odpowiedź od Snug.com

Hi Glesti, thanks for your comment & we're sorry to hear you had this experience on Snug. Please private message us or kindly visit snug.com/help so we can investigate and resolve any issues you may have encountered. Snug takes data security very seriously and follows best practices and industry standards around SMS which include links. In relation to the rental reference request, the agency is not shown as the rental applicant is gathering references on their profile before applying and the prospective agent is not known. We'll check the format overlay of text on all devices and browser settings.

Oceniono na 5 z 5

Thank you

Hello to Everyone who works at Snug. 👋😊

Thank you for helping to create such a wonderful company. I think it is delightful, and very easy to use. I particularly love the encouraging, kind words that are used. It makes me feel valued and uplifted. 🌻

I think you are all awesome!

Thank you so much for helping to make the acquisition of my dream home such a beautiful experience.

Kind Regards,

Anne Baker

2 lutego 2026
Opinia niezależna
Logo Snug.com

Odpowiedź od Snug.com

Hi Anne, thank you so much for your kind words! We’re thrilled you had a positive experience and that we could help make your dream home a reality. Enjoy your new home!

Oceniono na 1 z 5

Awful to use.

21 stycznia 2026
Opinia niezależna
Logo Snug.com

Odpowiedź od Snug.com

Hi Kym, thanks for your comment & we're sorry to hear you had this experience on Snug. Please private message us or kindly visit snug.com/help so we can investigate and resolve any issues you may have encountered. Thank you, Snug Team.

Oceniono na 1 z 5

complete garbage

complete garbage, wont send invitation or 2fa emails, cant even log in, why do REAs insist on using snug

8 stycznia 2026
Opinia niezależna
Logo Snug.com

Odpowiedź od Snug.com

Hi RB, thanks for your comment & we're sorry to hear you had this experience on Snug. Please private message us or kindly visit snug.com/help so we can investigate and resolve any issues you may have encountered. Thank you, Snug Team.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej