Sneakeds 

Very disappointing and frustrating when only contact is email and yet no responses from company. Placed my order on 12th April and according to there tracking page the shipment is now stuck on "order shipping label issued, waiting for carrier collection since 15th April. I keep checking and tracking there's no change. Sent and email no reply. Could you send my trainers please or atleast reply or even update tracking page so I know when its due for delivery as it has now passed the date. Just when I thought I would order some more, after this experience it's a turn off.

After my first review I finally got a friendly response.
I have been told that I would get a refund (well I also sent the package back and had a tracking number) but since then I did not receive anything
They told me they would check again and asked me to rewrite my review
Since then I didn’t hear anything back nor got my refund. That’s now almost 4 weeks again
I guess I am being ghosted :D as nobody is responding to my mails anymore
What a service… unbelievable

The reason I'm giving 3 stars is because its a catch 22 tbh.. I ordered a pair of their casuara trainers last month and they took like 3 weeks maybe a month to come but rest assured they showed up and tbh their actually class for the price and look like designer trainers. So my partner gave me money for my birthdat to order 2 more pairs of different trainers from their website which I did and they said it came up as high risk even tho I ordered exactly the same as I did before and it was fine. None the less I have emailed like 3 times with no reply. Clearly there is a genius who is designing top class trainers and his team aren't pulling their weight behind the scenes when it comes to delivery and customer service. Please send me my other 2 pair as they are genuinely lovely especially for being pretty cheap tbh.

I was waiting for my product for 1,5 months, and when I received them I noticed that they are small and I decided to return them.
I sent them 10 emails and got no response at all. Bad experience

Good quality sneakers love them have orded in past with no problem ordered this time was issues with delivery but once I contacted sneakeds they were quick to sort it out I now have my sneakers and very happy would recommend thanks warren

I ordered on 5th March and according to tracking it says it has been waiting for carrier collection since the 8th March with no explanation for the delay, I have emailed them as told to do on the website last week and no reply. Really poor service thus far.
Following your response I have emailed again with order number but this was already done on 16th March also.

Refunds should take around 3-5 business days, as been said by sneakeds.

Currently waiting for 3 weeks now since their last reply. No money yet received on my bank account.

Update. -Na het plaatsen van deze review en nogmaals mailen, kreeg ik reactie van een andere klantenservice medewerker. Deze heeft alles netjes voor mij opgelost en gisteren (28 februari) heb ik dan ook eindelijk mijn geld terug gekregen. Ik heb nog steeds geen duidelijk antwoord gekregen over wat er is mis gegaan. Maar blij dat ik mijn geld nu terug heb. -

Op 3 januari heb ik sneakers besteld. Toen ik mijn track and trace kreeg zag ik al vrij snel de melding dat de sticker onleesbaar was en het pakket niet geleverd kon worden. Op 9 januari heb ik contact gezocht met de klantenservice waar er in de eerste reactie werd verwezen naar de track and trace. Na nog een keer mailen kreeg ik antwoord dat er inderdaad iets mis ging. Op 19 januari kreeg ik bericht dat de schoenen niet meer leverbaar waren en dat deze na 30 januari opnieuw verzonden konden worden. Ik heb laten weten af te zien van de aankoop. Op 29 januari liet Sneakeds weten dat ze binnen 5 werkdagen het geld terug zouden storten. Het is nu 23 februari en na meerdere keren contact te hebben gezocht heb ik nog steeds mijn geld niet terug.

Ordered a pair however never received them very frustrated will talk to my bank to get the refund sucha Shame because really wanted the trainers

I love the sneakers, they are really comfortable and warm! A must have.

Been trying to write this this company was so fast for a responded and said they was happy to send my order back out they are good customer service and support

I have ordered 2 pairs, only received one at this moment but ive talked to them and they were very good to me and very helpfull so they said to me that the second pair its on the way
The ones that came ,the "casuara"...very good, very confortable, top quality, top design, love it
Im waiting for the second pair but im sure im gonna love it too
So... conclusion, some little problems with delivery, but shoe quality and customer service, speaking from my experience, really awsome
Im not giving 5 stars just because of the issue with the second pair, but they made sure that the pair will still arrive.
And i want to thank especially one of the employes, his name is mike ,awsome dude, very kind to me, as been helping me with the shipment problem all the way, never letting me alone in this problem, so..5 stars to him in particular :D

Turned the 1 star into 5 star review after Sneakeds come with another solution.

They will again reship the product and I hope this time i’ll receive it.

The shoes are good, high quality, I liked it.! There were problems with delivery.

Had an issue with delivery due to the delivery company but was resolved quickly by Sneakeds and a new pair was sent out . Great customer service can’t wait to get my shoes .

I love my sneakers because it was just how I saw on the website, fit on my legs and was admired by everyone in my house. I really love it

Finally they arrived safe and sound!! Over the moon with them as well what Great quality very comfortable to wear defo looking and getting the black ones next thanks guys

I am in love with my new shoes! They’re beautiful!!

Completely in love with the pair I bought. Perfect fit and so comfy to wear. Will for sure be purchasing from here again! 👌💕

I really love their designs and the shoes are very comfortable...totally love wearing them