Bestelling nooit ontvangen. Na gemaild te hebben, zou de bestelling opnieuw verzonden worden. Echter ook deze nooit gekregen, ondanks dat er wel altijd een track and trace code verstuurd wordt. Na de... Zobacz więcej
Sneakeds
Dziękujemy za odwiedzenie portalu Trustpilot. Niestety, publikowanie recenzji na tej stronie nie jest już możliwe, ponieważ strona internetowa firmy została zamknięta. Zapraszamy do skontaktowania się z nami, jeśli masz jakiekolwiek pytania.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Al meerdere keren gemaild, contact gezocht via Instagram. Hoorde niets van het bedrijf. De aanhouder wint en na meerdere keren contact zoeken toch antwoord gehad. Ze hebben netjes nieuwe schoenen opge... Zobacz więcej
Very disappointing and frustrating when only contact is email and yet no responses from company. Placed my order on 12th April and according to there tracking page the shipment is now stuck on "order... Zobacz więcej
I've been a loyal customer of this footwear store for years, and their consistency in delivering quality products is remarkable. The shoes are not only stylish but also built to last. The easy navigat... Zobacz więcej
Inni użytkownicy przeglądali również
Bestelling komt niet aan
Bestelling komt niet aan! Al in juli geplaatst. Er wordt 1 keer gereageerd, maar nog steeds geen schoenen..
17 października 2023
Opinia niezależna
Bestelling nooit ontvangen
Mijn bestelling inmiddels meer dan een maand geleden geplaatst. Op 2 oktober bericht dat mijn bestelling bij de vervoerder is afgegeven.....sindsdien blijft de track and trace op dezelfde berichtgeving staan te weten shipment information received. Met de verkoper is geen contact te krijgen
17 października 2023
Opinia niezależna
Na bijna 2 maanden... Ze zijn er!
3de review. Vandaag zouden mijn schoenen moeten aankomen en ze zijn aangekomen. Het duurde een hele tijd maar ze zijn er. Hallelujah! Had ik geweten dat ze helemaal va China moest komen, dan had ik ze nooit besteld.. Maar ze zijn er, ze voelen perfect en ze zijn er echt. Na 2 maanden. Ik vind het helemaal niet noodzakelijk dat ik mijn bestelling de dag nadien krijg (ik deze gekke wereld) dus de klanten service kon iets beter.. Maar.. Beste mensen, ze zijn er en ze zien er geweldig uit!
16 października 2023
Opinia niezależna
Slecht contact, geen schoenen, geen geld retour.
Ik heb in Augustus schoenen besteld. Na 3 weken had ik nog geen bevestiging van verzending waarna ik het vertrouwen was verloren. Ik heb toen meerdere mailtjes moeten schrijven om überhaubt contact te krijgen. Ik wilde de bestelling annuleren en mijn geld terug waarna mij het voorstel werd gedaan nieuwe schoenen te sturen. Uiteindelijk is er een belofte gedaan om mn geld terug te storten maar dat is al bijna 2 week geleden. Weer 10 mailtjes eraan gewijd inmiddels maar nu hoor ik weer niks.
11 października 2023
Opinia niezależna
Really lovely athletic shoes
Really lovely athletic shoes. They appear much more pricey than they actually were. As great as some trainers I've bought that cost three times as much. I'll definitely place another order with them.
1 października 2023
“Lost” order and poor customer service, attempted bribery quickly withdrawn
Ordered on the 24th July, expecting them to come within the 2 week timeframe indicated on their website and thought would be all fine. 3 weeks later I hadn’t heard anything and was chasing them up constantly, only receiving delayed brief replies that dragged the process on and on. Eventually they acknowledged that my order was “lost” and that they would send another by different means and thankfully these arrived a week after but this was now 4 weeks after the original order and later than I needed them, not to mention they were a size too small. Their return policy is difficult and unclear as they offered to refund for free in exchange for a positive review and then immediately rescinded this when I took them up on it.
Overall, their customer service was extremely poor and I wouldn’t have got my order at all had I not chased it up.
I would strongly recommend using another vendor - they’re not a scam - they’re just a poorly staffed company
24 lipca 2023
Opinia niezależna
Shoes never came. No contact.
Ordered from an Instagram sponsored link. Can't believe they allow such scammers on there. Paid, got invoice notice email mentioning DHL delivery (but no tracking number).
Now their customer service doesn't even reply. I'd urge everyone to report their Instagram and Facebook pages, since I'm clearly not the only one they've deceived.
16 września 2023
Opinia niezależna
Poor customer services
I ordered 2 pairs of crocs on 30/08/23 and have only received them on 10/10/2023 after going back and forth with the customer services who takes so long to reply your messages.
30 sierpnia 2023
Opinia niezależna
Odpowiedź od Sneakeds
Dear Customer,
We sincerely apologize for the delay in receiving your order for 2 pairs of Crocs since August 30th, 2023. It is our responsibility to ensure that all orders are delivered promptly, and we understand your frustration.
To investigate and resolve this issue as quickly as possible, we kindly request that you contact our customer support team at info@sneakeds.com. They will be able to look into your order status and work towards a resolution.
We apologize for any inconvenience this may have caused you and appreciate your patience as we work to address this matter.
Thank you for bringing this to our attention, and we look forward to assisting you in resolving this issue.
Sincerely,
SNEAKEDS
Order placed from uk since the august…
Order placed from uk since the august and not received my order,mails are not replied and I have not been refunded..please do not purchase from them it’s a Scam..
At this point I am tired of waiting for the shoe that never came.
SNEAKEDS REFUND MY MONEY
17 września 2023
Opinia niezależna
Odpowiedź od Sneakeds
Dear Customer,
We apologize for the inconvenience you've experienced regarding your order placed from the UK in August. According to our tracking records, the order was dispatched at the beginning of September and should have been delivered by now. From your response, you indicate that this is not the case.
We understand your frustration and would like to help you resolve this issue promptly. To further investigate and find a solution, we kindly advise you to reach out to our customer support team at info@sneakeds.com. They will initiate an investigation into your order and work towards a resolution.
We sincerely apologize for any delays in communication and any inconvenience this may have caused. Rest assured, we are committed to resolving this matter and ensuring your satisfaction.
Thank you for your patience, and we appreciate the opportunity to rectify this situation.
Warm regards,
SNEAKEDS
missing order ???
Been two weeks now and nothing has changed on track my order tried to email twice to see what is going on and no reply, can only think ive been scammed out of my money at this point, just want to know if im getting my order or want a refund??
11 września 2023
Opinia niezależna
Odpowiedź od Sneakeds
Hi,
We appreciate you reaching out to us and are genuinely concerned about your order. We want to clarify that we are a legitimate and honest company committed to delivering high-quality products and excellent customer service.
We apologize for any inconvenience you've experienced in trying to track your order or in getting a response to your emails. It is certainly not the experience we intend for our valued customers.
To assist you further and locate your order, we kindly request that you email us your order number at info@sneakeds.com. With the order number, we will be able to quickly investigate the status of your order and provide you with an accurate update on its progress.
Please rest assured that we are dedicated to resolving this matter for you, whether that means ensuring the delivery of your order or issuing a refund, depending on your preference.
Your satisfaction is important to us, and we appreciate your patience and understanding as we work to address this issue promptly. We look forward to hearing from you soon and resolving this matter to your satisfaction.
Thank you for choosing Sneakeds, and we apologize for any inconvenience you've experienced thus far.
Sincerely,
SNEAKEDS
Fast and good delivery
Fast and good delivery. Sizes are also just right. For this price, you don't get comparable quality these days.
6 września 2023
Odpowiedź od Sneakeds
Hey Luke,
Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you had a great experience with our service and products.
Our team works hard to ensure fast and reliable deliveries while maintaining the highest quality standards. We're delighted that our sizing met your expectations, and it's wonderful to know that you found our products to offer exceptional value for the price.
Your satisfaction is our top priority, and your kind words motivate us to continue delivering quality and excellent service. If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us.
Thank you for choosing us, and we look forward to serving you again in the future.
Best Regards,
SNEAKEDS
I ordered a pair a month ago, still haven't got them!!
I ordered a pair a month ago. Still haven't received them, and I'm starting to think this is a scam. I sent an email concerning the issue and only got a bot reply with no real help. Don't buy the shoes they're a scam!! Been doing some research and it is a very sketchy business
I'm going to ask for a refund and give them a few days before contacting my bank.
7 września 2023
Opinia niezależna
Nie wieder
Nie wieder! Ware bestellt, kam wochenlang nicht an. Daraufhin haben wir Ende Juli die Bestellung storniert, das wurde uns bestätigt, zudem versprochen, das Geld zurückzusenden. Nichts ist seitdem passiert, Finger weg von dieser Firma!
31 lipca 2023
Opinia niezależna
I ordered shoes and never received them
I made a purchase on 6th of August from Finland, the order was confirmed and the money was taken from my bank, but I have not received the shoes yet, I have sent emails, but there is no response.
In the web page they say: “All orders placed outside of Sweden are delivered within 4-12 business days.”
2 września 2023
Opinia niezależna
Moeilijk contact met bedrijf te krijgen, maar na veel mailen opgelost
Al meerdere keren gemaild, contact gezocht via Instagram. Hoorde niets van het bedrijf. De aanhouder wint en na meerdere keren contact zoeken toch antwoord gehad. Ze hebben netjes nieuwe schoenen opgestuurd via een andere verzendmethode. Deze zijn wel aangekomen. Zijn mooie schoenen en zitte goed. Goed opgelost dus👍
18 sierpnia 2023
Opinia niezależna
I ordered some trainers on 25 July but…
I ordered some trainers on 25 July but I haven’t received anything and the tracking hasn’t changed since 8 august, I didn’t think it would take nearly a month! I’ve tried contacting them and no response but they seem to be able to send marketing emails. Id like my trainers or my money back!
25 lipca 2023
Opinia niezależna
Order issue and resolution
Where do I start. Massive contrasting points. My order twice took over a month to arrive and both times came only from chasing numerous times on Instagram. The shoes themselves are well priced and unique. I do really like them but the order and company is a shambles from that aspect
8 lipca 2023
Opinia niezależna
Still waiting, not replying
I ordered shoes on the 21st of july and have still not received them, nor is the package in any way moving towards me. I received an email with confirmation and tracking code but that is it. No movement whatsoever. I also contacted them about it and they did not reply. Plus they keep sending me emails with new sales/discounts so they are running the emails, just not replying.
15 sierpnia 2023
Odpowiedź od Sneakeds
Dear Customer,
We sincerely apologize for any inconvenience you have experienced. We have carefully reviewed your request, but unfortunately, we were unable to locate any corresponding order based on the provided information. We understand that this can be frustrating, and we would like to assist in resolving this issue.
In order for us to better assist you, kindly reach out to our customer service team at info@sneakeds.com. Our dedicated team is ready to investigate your situation and help trace the missing order. We aim to resolve this as promptly as possible to enhance your experience with our service.
Once again, we apologize for any inconvenience and appreciate your understanding and cooperation.
Regards,
SNEAKEDS
Oplichterij
Mijn man heeft 25 juli schoenen besteld.
Schoenen zijn er nog steeds niet. Gemaild. Kregen we een mail terug dat hij zijn geld terug kreeg dit zou 5 werkdagen duren. Maar ook dit is niet gebeurd. Dus en geen schoenen en geld weg?! Niemand reageert op de emails!!
14 sierpnia 2023
Opinia niezależna
Odpowiedź od Sneakeds
Hi,
We apologize for the inconvenience you have experienced regarding your recent order and the subsequent refund process. We understand your frustration and want to assure you that we are not scammers or fraudsters.
We encountered unexpected transportation issues that led to delays in the delivery of your shoes. As a result, we initiated a refund process to ensure that you are not unfairly affected by this situation. However, it seems that there was a complication with the refund process through our payment provider, which resulted in a delay in returning your funds.
We recently reached out to you via email to provide guidance on how to proceed with the refund process once again. We sincerely apologize for any miscommunication or inconvenience caused by the initial refund delay and lack of response to your emails.
Please refer to the email we sent you and follow the instructions provided to ensure that the refund process is successfully completed this time. We are committed to resolving this matter promptly and ensuring that you receive both your refund and a resolution to the issues you have faced.
Thank you for your understanding and patience. We value your trust and are dedicated to resolving this situation to your satisfaction.
Regards,
SNEAKEDS
Finally delivered
Delivery took more then a month. Placed my order July 26th. Has been on delivery since August 1. the customer-service is very slow. But in the end helped me out. First order got lost they say.
Shoes are nice but you can get them probably faster for under 15 euros at AliExpress…
26 lipca 2023
Opinia niezależna
Odpowiedź od Sneakeds
Dear customer,
We sincerely apologize for the inconvenience you have faced with your recent order and the impression it has left you with. We want to assure you that we are not involved in any fraudulent activities, and we deeply regret any frustration this situation has caused.
We understand your concerns regarding the delay in delivery and the challenges in reaching our customer service. We take your feedback seriously and have taken immediate steps to address the issue. Our team has already reached out to you via email to provide assistance and a resolution.
In an effort to expedite your order, we have initiated a resend of your package along with a new track & trace code. This should ensure that you receive your order as quickly as possible. We understand the importance of timely deliveries and want to make sure you have a positive experience with us moving forward.
Once again, we apologize for the delay and any confusion in communication. We value your business and are committed to making this right. If you have any further concerns or questions, please don't hesitate to reach out to us directly via email.
Regards,
SNEAKEDS
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