They DO NOT communicate. I made several attempts to know why my order was still listed as pending after 2 weeks. It remains to be seen if I will ever see my purchase or a full refund.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Good communication how ever my 20 day expensive shipping is not close to 30 days with no product so now im stuck trying to find local for my vacation. All they said is can someone sign if your not... Zobacz więcej
Reakcja na opinię
I recently purchased some 7.5 mil tanks for my TFV18. They were great. I didn’t know that the products were coming from overseas and I was a bit nervous since I was burned from another shop before. I... Zobacz więcej
Reakcja na opinię
Don't shop SMOKSTORE Made a purchase, didn't receive tracking # or shipping notification. After three weeks, I emailed SCHMUCKSTORE and was told, by the notorious "coco", it would ship when my payme... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Smokstore is Online Vape Retail Shop, We Are Offering The Wide Range Of Authentic Vape Products With Competitive Price. You Will Find The Starter Kits, E-Cigarette Mods, Tanks, Coils And Accessories Here.
Dane kontaktowe
Stany Zjednoczone
- smokstore.com
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 63% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
verified buyer
it took the package a little longer to arrive just due to current events however, i recieved my pods yesterday which was a very nice surprise!
the owners here certainly are not scammers, more less i think they’re just trying their hardest to get their orders out so thank you to you guys!
This is not a fake review
I placed an order on May 22nd for a very specific Vaporesso I had a hard time to find anywhere else. A week later, because I didn't hear anything back regarding the shipment, I went online + on Facebook and read many bad reviews that really started to get me worried. I sent an email enquiring about the ETA of my order, got a reply straight away from Coco, providing me with a tracking number, few days later, I got a follow-up email and my order arrived in Florida on June 6th.
I couldn't be happier, and even though the shipment takes a bit of time, the product is genuine (do not get fooled: Vaporesso and many e-cig products are coming from China anyway) and it arrived safely :) 5 stars!
Worth the Wait
I know every delivery is taking longer than usual because of the virus. But Coco has kept me posted throughout it all. I finally received my Smok prince and am totally happy with it. Just exactly what I ordered and the right color. I will deal buy again. Thank you
Patience and communication pay off!
Placed order couple of months ago was a little worried, however received it yesterday
Yahoo! Very happy appears Covid 19 has struck our overseas suppliers. Patience and communication paid off thank you Coco for continuing communication😁
Legit company. Great customer service.
Only company I’ve found that has these. I’ve ordered through this company many times over the last year. Although shipping is slow because it’s international shipping, I’ve always received my product and the company has always been quick to respond to any questions.
Due to the pandemic
Due to the pandemic, delivery time was longer than usual.i even placed an order while I was waiting.
I recieved my items. In the past I have ordered and recieved my items within 4 days.
Also I received a reply v iui a email the next. Day.
I reccomend this Company.
Couldn’t find these pods anywhere…
Couldn’t find these pods anywhere locally and although it took a little longer than anticipated to arrive due to the COVID pandemic, I received the product as ordered.
Recieved my item as ordered!
Reliable
This was the only store I could find that carried the smok 1.4 mtl pods. I was worried that it would take forever to get them because they came from China. But the pods arrived as promised, earlier actually, and had great communication to keep me informed of the delivery. Very reliable, Smokstore is who I'll use from now on.
This covid 19 can give offshore…
This covid 19 can give offshore companies a bad look.. I got a response for every message I sent.. I know our domestic mail is delayed so I knew it was going to be a little later than usual. The pricing is excellent compared to our local shops I will be ordering again and I will do it ahead of time because everything is delayed. I would recommend this store to anyone who wants to save $$
Was not happy with all this covid 19…
Was not happy with all this covid 19 bs, but also understood when it come to online orders that centered around vape and coils there were going to be problems. I di need to commend this store kudos in trying their best to meet all my needs. Unfortunately many stores were not ready for this shutdown and unfortunately with new state guidelines/laws coming into play or coil companies not being US based have created many problems for the vaping community as a whole. We as a community need to remember all vape shops are mom/pop shops. Not a Walmart for one stop shopping. It took 8+ weeks to finally get my order, but like I said, my coils actually came out of China. For me, I guess I'll be changing my coils to a US company. The store did their best in meeting my request, kept me in the loop on what was going on with my order. Customer service, I'm sure has been slammed with shipping problems... remember the covid 19 is not a normal situation... it has affected all areas of our lives. Please consider being patient and sticking by this company through this hard time that has affected all vape shops here in the US.
DO NOT order from here
DO NOT order from here. I ordered a pack of coils. It's been 5 weeks and still nothing. I've emailed customer service several times with no response. Just flush your money instead cuz that would be less frustrating.
Ships from China...beware!
Their customer service did reply fast to me, but they ship from China. Unless you want to wait 2 months, do not order from them.
Been trying to get my order for over 6…
Been trying to get my order for over 6 months now. I still haven't received it. They keep stringing me along and I now I have waited too long to dispute the credit card charge. Nightmare of a company.
i purchased some mod coils.
i purchased some mod coils and even paid the extra shipping to get here to the us faster, and 8 weeks later after i had asked for my money back from paypal since they wouldnt answer me through emails, they arrived and they sent the wrong coils, so i went back to paypal and comment that and paypal asked me to try to contact seller once more, they said take a picture of the item i got. and the shippng adress and email i to them i did. told paypal. 2 weeks went by with no word. i esclated the claim through paypal and they replied to paypal for me to return for correct item, the shipping back was going to cost me more then me just oredering someone else.
I WOULDNT NO USE THIS COMPANY
This place does not even deserve a…
This place does not even deserve a star, DO NOT BUY ANYTHING OFF THIS SITE!!! I ordered a pack of smok coils two weeks ago and still don’t have a real working tracking number. Have emailed them several times and got new tracking numbers that do not work. They have scammed me and I will be going back to my credit card company and let them know I did not receive my property I paid for and they need to be investigated for fraud.
ATTENZIONE ALLA TRUFFA !!!!!!!!!!!
ATTENZIONE!!!!!...DENUNCIATI ALLE AUTORITA' COMPETENTI X TRUFFA!!!!
STARE MOOOOOLTO ALLA LARGA!!!!!!!!!!!!!!!!!!!
I made an order in March and still…have still not received my order
I made an order in March and still havnt received it. Each time i try to find out why they say its been sent yet apx. 5 days ago i got something from usps saying they are just now creating a postal label. I also got one of these about a month ago. They use this as a way of preventing you from cancelling your order. I tried that..if you want your products please order from anywhere but smokstore
I wish I had read these reviews before…
I wish I had read these reviews before I made an order with this unorganized outfit. After waiting a couple of days after making a payment, I emailed them asking when they will be shipping my Alien Mod. I received no response, so I emailed them 5 times within a day with the same question. Finally, they respond telling me that they don't have the color that I chose in stock and to choose another color. (sigh) Couldn't they state what their inventory is when you place the order, like most companies do? A day later they told me that I should expect delivery within the next 7 to 15 days and they gave me a tracking number that doesn't show up in the Global Order Tracking. I guess at this point, all I can do is wait and see. I am not impressed with SMOKSTORE at all. I will never make an online order for vape mods ever again. I just hope the mod eventually arrives.
UPDATE: I placed an order on May 4th, and on May 17th, the tracking number finally showed that my package was shipped. On May 18th, it shows that my package is still sitting at the cargo terminal in China. I suggest people not order from this fake Smokstore. They take your payment immediately, but don't ship your item until they decide they want to. Granted, I emailed these scammers at least 10 times a day. This was my first time ordering from this company and it will be my last. All of the reviews giving this company 5 stars are not real customers.
Ordering anything from Smokstore is a huge gamble with your money. If they do decide to send you what you ordered, expect to wait months for it to arrive. Order from a trusted vendor and skip this fraudulent online crooked outfit.
Do not use this Smokestore.com
Do not use this Smokestore.com. I bought coils on April 19th and it is May 12 and I have still not received my order.
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