They DO NOT communicate. I made several attempts to know why my order was still listed as pending after 2 weeks. It remains to be seen if I will ever see my purchase or a full refund.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Good communication how ever my 20 day expensive shipping is not close to 30 days with no product so now im stuck trying to find local for my vacation. All they said is can someone sign if your not... Zobacz więcej
Reakcja na opinię
I recently purchased some 7.5 mil tanks for my TFV18. They were great. I didn’t know that the products were coming from overseas and I was a bit nervous since I was burned from another shop before. I... Zobacz więcej
Reakcja na opinię
Don't shop SMOKSTORE Made a purchase, didn't receive tracking # or shipping notification. After three weeks, I emailed SCHMUCKSTORE and was told, by the notorious "coco", it would ship when my payme... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Smokstore is Online Vape Retail Shop, We Are Offering The Wide Range Of Authentic Vape Products With Competitive Price. You Will Find The Starter Kits, E-Cigarette Mods, Tanks, Coils And Accessories Here.
Dane kontaktowe
Stany Zjednoczone
- smokstore.com
2,4
Słaba
180 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 63% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
They DO NOT communicate
They DO NOT communicate. I made several attempts to know why my order was still listed as pending after 2 weeks. It remains to be seen if I will ever see my purchase or a full refund.
20 czerwca 2026
Opinia niezależna
Kept my money and didn't ship anything
Kept my money and didn't ship anything. The also ignored 7 emails
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Smokstore
Hi, Robert,
Robert, we are truly sorry for the frustration and the delayed response. Our office was closed for the Labor Day holiday, which caused us to miss your emails. We sincerely apologize for that.
We want to make this right. Please let us know if you would like a full refund, we will process it immediately. If you still prefer to receive your order, we will ship it right away and provide tracking.
We are sorry for failing you and appreciate your feedback.
Smokstore
Well worth the wait
Easy to connect with. They fixed a mistake in my order and sent exactly what I needed. Only thing is it takes a while to get to you. But it came at the right time!
I’d definitely order again from them!
CR McNair-Griffith
26 kwietnia 2026
Opinia niezależna
Odpowiedź od Smokstore
Hi，
Thank you so much for your kind review and for your patience with the shipping time!
We're really happy to help you geting your order right and that it arrived when you needed it. It means a lot to us that you would order again.
We look forward to serving you next time . thanks again for your support!
Smokstore
Great service
I made an order and within 12 days it arrived so I had a great experience
3 kwietnia 2026
Opinia niezależna
Odpowiedź od Smokstore
Hi,
Thank you for your kind words! We're so glad your order arrived quickly and that you had a great experience. We would love to serve you again anytime!
Smokstore
I recently purchased some 7.5 mil tanks…
I recently purchased some 7.5 mil tanks for my TFV18. They were great. I didn’t know that the products were coming from overseas and I was a bit nervous since I was burned from another shop before. I reached out to customer service and they provided me with tracking information. Granted, I couldn’t read the language so I reached out again and they were more than happy to help. I then tracked the package state side using their tracking information. They were then able to get a new tracking number and information as to who was making the delivery. Communication is definitely key. They were delivered before expected and in perfect condition considering they traveled a long way and were handled with many hands. I look forward to ordering from here again. Thank you
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Smokstore
Hi,
Wow , thank you so much for taking the time to share such a detailed and thoughtful review. Reading this truly made my day.
I'm so glad we were able to help you through the tracking process and that the tanks arrived safely and even earlier than expected. Knowing that we earned your trust after a bad experience with another shop means the world to us.
Thank you again for giving us a chance and for trusting us.
Please don't hesitate to reach out anytime. we'd love to serve you again!
Smokstore
Great customer service
Great customer service. Quick shipping and product works as intended. 5 Stars!
7 kwietnia 2026
Opinia niezależna
Odpowiedź od Smokstore
Hi,
Thank you so much for your kind words and the 5 stars. it truly means the world to us!
I'm so glad to hear that you were happy with the customer service, that the shipping was quick, and that the product is working just as intended. That's exactly what we strive for every day.
If you ever need anything in the future, please don't hesitate to reach out. We'd love to serve you again!
Smokstore
I ordered on March 16th they took my…
I ordered on March 16th they took my money right away however I have still not got any confirmation on the status of my order or heard back from anyone regarding my questions about the order.i would definitely not get anything from them ever.
16 marca 2026
Opinia niezależna
Odpowiedź od Smokstore
Hi，
Thank you for your feedback, and I'm sorry to hear that you're unhappy with the experience.
Just to clarify: after you placed your order on March 16th, we contacted you because the coil type was out of stock. You agreed to switch to another type, and after your confirmation, we shipped your order. You have since received the package.
I apologize if our communication was not clear or timely enough. We appreciate your cooperation at the time, and I'm sorry that this experience has led to a negative impression of us.
Smokstore
Bought a go 40 vape and coils and they…
Bought a go 40 vape and coils and they never sent me the correct tracking number at all. I emailed them to ask them when is the order gonna be shipped and it never got shipped they said they would email me when it gets shipped out. I had a confirmation email with my order number had a link to click on and there was the fake tracking number I tracked everyday and when it finally got delivered I never received it it went to Australia instead of new Zealand where it was meant to go I was not happy so I emailed them to say where is my order I have not received it have not heard back from them will not be buying from them again this is a scam website smokstore.com I will be contacting my bank also to get a charge back refund if I can. This company will not send me a refund at they are scammers that's why disgusting behavior not okay I've been scammed several times before know what it feels like. I contacted Australia post they said it was not my address they post lady said what's your name I said my name she said it doesn't belong to me it didn't belong to me it belonged to someone else the parcel so either someone else got my item or it was a fake tracking number Australia post said it was delivered in Western Australia they said contact the seller it could be a scam or wrong information or tracking number I payed them 81.00 cause of the currency from USD to NZD. Parcel was to someone else as what she said the lady. When I order the product I made sure I payed for global shipping to new Zealand my address and name were correct so it might of been a fake tracking or scam my husband said u have been scammed from Japanese people
It's starting to sound like a scam I've been scammed by theses people this was done deliberately I had a gut feeling as soon as I saw the tracking delivered in wrong country and no email from them stating the tracking number I had a bad feeling come over me they have taken my money for nothing basically I'm so angry and upset that could of been my food money they have ripped me off for nothing.
23 marca 2026
Opinia niezależna
Odpowiedź od Smokstore
Hi,
We apologize for all the delay.
I want to start by saying how deeply, deeply sorry I am. What you have described is absolutely unacceptable, and I completely understand your anger, frustration, and the terrible feeling of being let down. Please know that I am taking this matter as seriously as I possibly can.
You are right on every point. We failed you.
After investigating your order, I can see that a serious administrative error occurred. The tracking number provided to you was for a different customer's order entirely, which is why it was delivered to Australia instead of New Zealand. This was our mistake, and there is no excuse for it. Furthermore, our failure to respond to your emails made a frustrating situation unbearable for you, and I am truly sorry.
To be completely transparent, there have also been significant delays and logistical issues with shipping to New Zealand recently, which added to the confusion. However, this in no way excuses the core error that caused this.
I am not going to ask you to wait any longer or to go through any more steps. Right now, we are processing a full refund of $47.68 USD back to your original payment method. You do not need to do anything else.
The refund will appear in your account within the next 2-3 business days.
You mentioned that this money could have been for your food budget. This truly breaks my heart, and I am so sorry that we put you in this position. That is not the kind of company we want to be, and we have clearly failed to show you that.
I know you said you would never buy from us again, and I completely understand and respect that. I am not asking for another chance. I am simply hoping that this full refund can, in some way, make up for the stress and disappointment we have caused you.
We are implementing a new tracking verification system to ensure that this specific type of error never happens again.
With sincere apologies and respect.
Smokstore
Took money delivered nothing
Took money, did not ship, ignored multiple emails over a period of weeks. Ended up having to dispute with my bank.
8 marca 2026
Opinia niezależna
Odpowiedź od Smokstore
Dear James,
We sincerely apologize for this frustrating experience. You are correct , due to recent changes in Australian shipping regulations for vaping products, we were unable to fulfill your order, and our response time was unacceptable. We deeply regret the stress this caused.
A full refund has been processed.
Thank you for holding us accountable. We are improving our communication and updating our shipping policy to ensure this does not happen again.
Smokstore
I just made a purchase and I have seen…
I just made a purchase and I have seen all the negative reviews of this business, so far their shipping fees and conditions are confusing (and almost the same as my order total), but I’m going to give them a chance to help me decide if going with this business was a good choice, I’ll update my review accordingly.
Update 1: Customer service has had reasonable response times, and although the order took longer then expected to ship it is now on its way. So despite what people say, this is definitely not a scam it is just a slower process then you may expect. You may need to contact consumer support to make sure that your order has been shipped, so that’s why it remains a 3 star for now. I will update when I receive the product. April 1st, 2026
5 marca 2026
Opinia niezależna
Odpowiedź od Smokstore
Hi,
Thank you for giving us a chance and for your honest feedback. We completely understand your concern after seeing mixed reviews — we want to earn your trust, and we're here to help.
If you could share your order number with us (or email us directly at info@smokstore.com ), we will personally review your shipping cost and make sure everything is clear. We're committed to providing you with a smooth experience.
We look forward to serving you well!
Smokstore
I ordered a package almost 2 months ago…
I ordered a package almost 2 months ago and I still haven't even received a tracking number, I was in contact with the company for the first 3 weeks, and I haven't received a response for over a month now.
27 lutego 2026
Opinia niezależna
Odpowiedź od Smokstore
Hi，
We sincerely apologize for this frustrating experience. You are correct, our communication was delayed, and we failed to provide timely updates. We completely understand your disappointment.
A full refund was processed for your order. Please check with your bank if you haven't seen it yet. If you need any further assistance, please contact us directly at info@smokstore.com and we will respond promptly.
We are actively improving our customer service response times to ensure this does not happen again. Thank you for holding us accountable.
Smokstore
Longer Than Expected
EDITED: My order came in two packages about 10 days apart. Although the wait was longer than I expected, I received exactly what I ordered and I’m very happy.
11 lutego 2026
Opinia niezależna
Odpowiedź od Smokstore
Hi,
Thank you so much for taking the time to update your review — we truly appreciate it! We're so glad to hear that both packages arrived safely and that you're happy with your order.
We completely understand that the wait was longer than expected, and we sincerely appreciate your patience. Knowing that you received exactly what you ordered and are satisfied makes our day!
Thank you for giving us the opportunity to serve you. If you ever need anything in the future, we're always here to help.
Wishing you all the best!
Smokstore
Not good for international relations.
It’s been 12 days and I haven’t received a confirmation that it shipped. I decided to look up the website & uncovered countless bad experiences had by customers. I emailed them yesterday so fingers crossed. If they screw me I’ll be back to tell the story. Hopefully enough of us will make a change. Absolutely disgusting behavior.
15 stycznia 2026
Opinia niezależna
Odpowiedź od Smokstore
Hi，
Thank you for your feedback, and we are truly sorry to hear about your experience. We take this very seriously.
Any inquiry, please email us directly at info@smokstore.com with your order number or the email address used to place the order. We will prioritize your case and resolve it immediately.
We look forward to hearing from you.
Smokstore
Some Say OK, I Say SCAM
Just placed and order and I have to say they're GARBAGE. I ordered a mod for which they showed they had EVERY color available. I ordered gray. I also ordered several packs of pods (this particular mod had a coil/pod all-in-one). After not hearing anything from them for almost 5 days, I reached out to them by email to check status. They responded after another day or two, asking if I wanted "blush pink" instead of gray for the mod, and if I was OK waiting "several days" for the pods as they're out of stock...
I asked if they had black (something closer to the color I wanted) and asked if they knew when the pods would be in stock. They responded another 3 days later stating that pink is the only color they have available and they have no idea when they'll be getting more pods.
It's just plain scummy to sell stuff you don't actually have stock of (or have any kind of arrival date). These weren't ordered as a backorder thing. They had another item I wanted that was listed as backorder/pre-order, but I held off on ordering that in case it might delay the primary items that I need more quickly. So, they have the option to list something as OK to order but not immediately available, but still opted to list these items as available and take my money.
25 stycznia 2026
Opinia niezależna
Odpowiedź od Smokstore
Hi，
We sincerely apologize for this frustrating experience, and we completely understand your anger. You are absolutely right — we should never have listed items as available when they were not in stock. This was our mistake, and we take full responsibility.
A full refund has been processed for your order. We understand that this does not undo the time and frustration this caused, but we want to be clear that this was an inventory error, not an intentional practice.
We are actively working to improve our inventory system to prevent this from happening again. Thank you for holding us accountable.
Smokstore
No Customer Service
I finally found a device and RDA that I have been looking for ever it seemed like so when I saw this so called place of business showed them in stock I placed my order they took my money instantly and then the wait begins I decided to email them to find out why my order was still pending only to hear the next day that what I had ordered was no longer in stock and for me to choose something else unfortunately that response was not the answer I wanted to hear so I decided to cancel my order as of today 1/3/26 and five emails later still no response isn’t that just wonderful customer service
21 grudnia 2025
Opinia niezależna
Odpowiedź od Smokstore
Hi，
Please accept our sincere apologies for the poor shopping experience.
This was entirely our fault. We failed to update our inventory in time, which led to you ordering an out-of-stock item. We have already processed a full refund to your original payment method.
We also apologize for our delayed response. Our office was closed from January 1st to 3rd for the New Year holiday, but we should have had better auto-reply or coverage in place. We are reviewing our internal processes to prevent this from happening again.
We truly value your business and hope for an opportunity to serve you better in the future.
Smokstore
Good communication how ever my 20 day…
Good communication how ever my 20 day expensive shipping is not close to 30 days with no product so now im stuck trying to find local for my vacation. All they said is can someone sign if your not there would give refund ill never buy from here again.
28 grudnia 2025
Opinia niezależna
Odpowiedź od Smokstore
Hi，
We are truly heartbroken to read your review and completely understand your frustration. Planning for a vacation only to have a crucial item delayed is incredibly disappointing, and we sincerely apologize for failing you.
Our standard shipping is 15-25 business days, but recent extreme customs delays have pushed some shipments, including yours, beyond 30 days. This is on us for not being able to meet your urgent timeline once your order was in transit.
We are so sorry for all the delay and inconvenience.
Smokstore
I’ve been trying to contact your store…
I’ve been trying to contact your store for several days now with no success. You don’t respond to emails, and it’s impossible to reach you by phone. This is extremely disappointing — the customer service is very, very, very poor.
12 grudnia 2025
Opinia niezależna
Odpowiedź od Smokstore
Hi,Anita Nita,
Thank you for reaching out. We apologize if our previous response was not received.
To help us locate your order and assist you promptly, could you please provide the following information by replying to our official email address: info@smokstore.com
Your full name as used on the order.
Your order number.
The email address you used to place the order.
Please send these details to info@smokstore.com, and we will investigate immediately and respond as soon as possible. Please note our business hours are based on China Standard Time, but we strive to reply to all emails within 24 hours.
We look forward to resolving this for you quickly.
Regards. Smokstore info@smokstore.com
Don't shop SMOKSTORE
Don't shop SMOKSTORE
Made a purchase, didn't receive tracking # or shipping notification. After three weeks, I emailed SCHMUCKSTORE and was told, by the notorious "coco", it would ship when my payment cleared. My credit card was charged when I made the purchase. After another week, and another email, this time no reply. I finally disputed the transaction with my credit card.
4 listopada 2025
Opinia niezależna
Odpowiedź od Smokstore
Hi,
We sincerely apologize for the frustration caused by the out-of-stock item and the disappointing shopping experience.
For clarity, here is the timeline of our actions regarding your order:
Nov 19: Order was placed.
Nov 29: We proactively emailed you to inform you that the item was out of stock, apologized, and initiated the refund process as our standard solution.
Dec 2: The refund was fully processed to your original payment method.
We understand that any delay is disappointing. Our goal was to resolve the issue promptly upon discovering the stock shortage, which we did within 10 days — not the three weeks mentioned — and we notified you at the first opportunity.
We are truly sorry this experience fell short of your expectations. We are reviewing our inventory management to improve and will strive to do better.
Best Regards!
Smokstore
7 september bestelling geplaatst
7 september bestelling geplaatst, vandaag email ontvangen dat de status van mijn bestellingen "complete" is en onderweg.. (2/12) dat zijn 12!!weken voor bevestiging en verzending.. en dan steekt het nog niet in de bus..
Nee hoor.. nooit meer
2 grudnia 2025
Opinia niezależna
Odpowiedź od Smokstore
Hi,
We sincerely apologize for the extended delay and the inconvenience this has caused.
Your original order was shipped promptly. However, it has been held for an unexpectedly long time during customs inspection due to increased regulations on vaping products, and we do not have a reliable estimate for its release.
Therefore, to ensure you receive your items, we have made the decision to ship a replacement order to you immediately. We understand this adds to the wait, but we believe it is the most reliable course of action.
We truly appreciate your patience and understanding in this unforeseen situation.
Best Regards！
Smokstosre
Very nice product
Very nice product. Fit my vape perfectly. And a person kept me up to date when package was leaving their warehouse and product came on time thank you
28 listopada 2025
Opinia niezależna
Odpowiedź od Smokstore
Hi,
Wow, thank you for the fantastic feedback! We're so happy to know the product is a perfect fit and that you appreciated the updates. Keeping our customers informed is a top priority for us.
Reviews like yours are what make our job so rewarding. We can't wait to help you with your next order!
Best Regards!
Smokstore
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.