Smartkidswatch Recenzje 

Their watch broke within 1 day of use. The seller isn't responding to my complaint. My 55£ is down the drain

Great watch, my son loves it.
Brilliant customer service and support.
Definitely recommend.

Amazing customer service. I had a few issues with the watches but they responded each time promptly and dealt with the issue immediately.

Stay away is a scam !!!!I have ordered a £54,99 for my daughter mainly for GPS tracking and SOS .The product had a long list of issues and two days later I have contacted them for a return .They informed me that I won't be refunded because the watch was used and installed.How else you know a product is faulty????And I have ți pay the cost of returning even though they don't offer a refund because I have opened the box.
If you got anything from them call citizens advice bureau and raport them to Trading Standards ,after make a charge back on your card .

Awful company, refuse refunds for faulty items within 48 hours of receiving the item.

The watches are incredibly low quality. They don't work, don't waste your money

I really wish I read all the reviews from other sites before purchasing. The reviews on their site are clearly all fake.

Terrible product. Do not buy, extremely poor quality. Sim port does not work despite trying several sims, several times.

Fantastic customer service and a great product - really rate these guys

Fantastic customer service and the watch is amazing! My daughter loves it and it gives us a peace of mind with her playing out! Thank you so much

I bought the watch for my 7 year old based on the number of positive reviews.
I have found that the watch is flimsy, poor quality and would not connect to the App. This is despite the fact that I have tried to use three different sim card which were all activate and had credit, and worked on other devices. I went through all troubleshooting option and still had no luck.
Customer service is poor too. Avoid, avoid, avoid!!

I would like say thank you to the customer service representative Adam and the Manager Eillot for there assistance and sending me a replacement watch for my sons birthday 😊

Do not buy from here!!! If i could give a zero star rating i would. Watch quality is very poor, customer service doesn't exist. I've been trying to return these watches but no one replies to emails. Horrible experience with this company.

Like many other reviewers, I am only giving one star as it is not possible to give none. I purchased this watch on 06/02/24 but immediately realised my mistake and tried to cancel the order. They have no phone number, so I e-mailed, but they did not respond and sent it anyway. Ignored my messages until 1st March, when someone purporting to be called ‘Alice’ sent a return label. I sent it back immediately. They issued a refund notification on 21st March, it is now 15th April and no such refund has been made. They have stopped responding and I have lost the £29.99. Reporting them to Trading Standards.

This company is fake.
I ordered a watch for my nephew it never arrived.
They took my money and have not responded to any emails
Do NOT BUY Fake Site

Only giving one star as i cant not give a star, this company have stolen £60 , sent an e-mail to day refund issued but that money has never arrived.
Took 10 e-mails for them to even sort out the return .
Customer service zero
Product - zero
I am pretty sure they are not a legitimate company
Stay well clear

Useless product and now not replying to emails asking for a refund!!

UPDATE: Alice (customer service manager). Thank you for your response but as a Customer Service Manager, your should be embarrassed to respond me, a customer, 3.5 months after I put my review in Trustpilot, that is not an acceptable time and what is worse, your response is full of inconsistencies and inaccurate information which is also not acceptable. I have all the emails that went back and forth in Jan 24 after purchasing the item (7 months ago!) with your "customer services" and I was NEVER explained that they had shortage of colour boxes and that they only had black ones and that is why the sent me a blue/pink watch in a black box instead of in a pink box. In fact, the response of your "customer service" when I queried why the watch came in the wrong box, was that ALL the watches came in black boxes but never mentioned anything that they were short of other colour boxes. Also, in your website you were displaying the box colour matching the watch colour which is then misleading because what I received is not consistent with what you advertised in your website. Furthermore, you have not addressed in your reply why the watch came with no manual instructions or plastic protector which confirms even further that the product was indeed been used before I even received it. We all know that ALL the electronic devices come with a manual and a plastic protector on the screen and the watch I received came with nothing of that. As for the refund, despite receiving a used product, your "customer Services" did not even had the decency to refund me for the postage to send it back. I had to cover that myself. Regarding the reviews, you mention that the reviews in your website are genuine. I find extremely hard to believe that because all the reviews in your website are totally inconsistent with the reviews in Trustpilot. In your website, they are all very positive and in Trustpilot, most of them are terrible totally inconsistent with your website and this is something mentioned by a lot of customers in Trustpilot so I will not even consider to change my review here because my review is 100% accurate and it is in fact, your reply what does not conform with the reality. I will certainly will not buy from your Smartkidswatch again. I bought a kids watch and they sent me a used one, in the wrong box, no manual instructions and no plastic protector that all electronic devices come with. When I contacted customer services to return the product they emailed the instructions and lied saying that it was the correct packaging when I ordered a pink and blue watch and it came in the box for a black watch. I insisted that I wanted to return it and a refund, they said that I had to pay for the postage to return myself which I found it very poor considering that they sent me a used product. They refunded me the the value of the watch but not within the time frame they claim in their website but not the postage for sending it back. The customer service is terrible and the reviews on their website fake. Had I looked at the reviews here before the reviews on their website I would have never bought anything.

If I could give zero stars I would!! Ordered a watch, it's cheap and tacky, description on the website is incorrect! They have ignored 30+ emails! When they finally did reply I got a return label provided, they have sent my return back to me TWICE!! They make it impossible to return this crap! I'm now £69.99 out of pocket . This has been going on for two months. I have reported it to my bank, Google and trading standards!!! Absolute shame of a company! Cowboy scammers!!! AVOID AVOID AVOID!!!!!! I will not amend my review. Your company ignored me for two months hence having to contact my bank. Then another two months for my refund. Your customer service is absolutely shocking!! Refund or not your company is awful and I advise everyone to shop elsewhere!

I purchased this product 3 weeks ago
I received no email order confirmation or receipt but was later told they had been emailed to an incorrect email address. This product is cheap in design and does not work effectively. I tried to return but not only do they not provide a return label you also have to pay for your own postage . This product is certainly not worth £30 and to be honest the after service is poor.

I am so annoyed with myself that I didn’t do research into this FRAUDULENT company before parting with £33.00: plus the postage !

As others on here will confirm the watch is rubbish , I got in touch immediately and they said send it back in the condition it was received in , which I did and again I had to pay for the postage , I have sent more than a dozen emails and they refuse to answer , so now I’m still out of pocket and don’t even have the watch !

The address in London that’s on their site is an opticians and the address in Rainham kent is a warehouse , basically it’s a front I expect it’s empty .

I’ve reported them to my bank and it’s gone to the fraud department.

Avoid, avoid, AVOID!
Kids Sonic Pro Smart Watch.
I only wish I'd seen the reviews before wasting time and money on this worthless item which simply does not work.
Funny how the reviews on their website are mainly bad but show as 5 stars..
Responses from customer support are confusing and nothing they suggest helps - and then they simply stop responding.
Reporting to Trading Standards.