SAV catastrophique. Téléphone reçu chez eux en sav le 10/07, réponse le 21/07 indiquant un problème (erreur de mon fait, j'avoue) et depuis aucune nouvelle d'un éventuel retour. L'intermédiaire back... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Excellent service and product. Despite postal workers strike delivered in two days. Description on site classed phone as “very good”, on very close examination I couldn’t find a single blemish on it.... Zobacz więcej
Great service once again. New phone arrived on day 2 and appeared in very good condition. Unfortunately have a minor tech issue with it which I’m hoping will be resolved soon - incoming calls can only... Zobacz więcej
Very easy to navigate website. Good filters to narrow down search and excellent products shipped at reasonable prices. An excellent website which I have have been using for many many years. Will defin... Zobacz więcej
Informacje dotyczące firmy
- Sklep z telefonami komórkowymi
- również w kategorii:
- Recykling i odblokowywanie telefonów komórkowych
- Sklep z komputerami i akcesoriami
- Sklep z rzeczami używanymi
Informacje przekazane przez różne źródła zewnętrzne
📲 Buy your sustainable smartphones, tabs, macs & watches with 5 ⭐ service
Dane kontaktowe
3 Long Yard, WC1N 3LS, London, Zjednoczone Królestwo
- 02074046466
- sales@smartfonestore.com
- smartfonestore.com
3,8
Dobra
4 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very Cheap
First They confirmed the order for almost a day and then cancelled just by saying their payment gateway asked them to cancel.
Ridiculous.
27 października 2022
Odpowiedź od SmartFoneStore
Hi Muhammed,
As explained in our previous email to you, there were multiple security concerns surrounding your order. We have sent you another detailing this.
We reserve the right to cancel any order.
Kind Regards,
The SFS Team
Excellent service
Excellent service, as always. The phone was ‘good’ condition but I can’t see any visible issues and the battery is perfect. I would definitely recommend for used phones.
8 listopada 2022
Excellent service
Excellent service. Product better than described and very fast delivery. I have no hesitation in recommending this company.
8 listopada 2022
I paid for something that did not work.
I was supplied with an item that did not work. It was returned to Smartfone store but was not delivered. It got lost in the process. Nobody was to blame but customer service didn’t want to know. They weren’t able to give a straight answer to my messages just fobbed me off over and over.
I certainly won’t risk using this business again.
29th Dec
You said you would look into it and get back to me and as before nothing has happened. Confirming my review!
7 listopada 2022
Opinia niezależna
Odpowiedź od SmartFoneStore
Hi Sally,
We are sorry to hear this. I can see you ordered through BackMarket, therefore all customer service is handled via them. So, we were not aware of this.
We will look into this and keep you updated.
Kind Regards,
The SFS Team
excellent excellent excellent
3 listopada 2022
Terrible service
Terrible service , my order got cancelled without any reason . Emailed the sales team without any joy. 👎🏼
26 października 2022
Odpowiedź od SmartFoneStore
Hi Vivian,
We are sorry to hear this. Your order was cancelled due our security system being unable to verify the payment. We see the email you sent on Saturday oddly bypassed our inbox and went to our spam folder, which is why you didn't receive a response. We apologize for the inconvenience and confusion caused here.
A refund was processed immediately when the order was cancelled. You should have received your refund by now, if not in the coming days.
Kind Regards,
The SFS Team
Great Phone - no fuss
A fast service. Efficient delivery and lovely phone exactly as described. Delighted.
24 października 2022
Very pleased with my purchase
Very pleased with my purchase, punctual, reliable and fast.
Many thanks
26 października 2022
Super quick delivery and item exactly…
Super quick delivery and item exactly as described
8 października 2022
Good range of products at competitive…
Good range of products at competitive prices, backed by decent warranty.
16 października 2022
I've used SmartFoneStore for years
I've used SmartFoneStore for years, and have always been very happy with them. My most recent purchase has confirmed my confidence with them even more, with a better than expected product, at a keen price, along with quick delivery.
19 października 2022
There’s no mouse in keyboard
Timely delivery but they sent the wrong item. I ordered an apple mouse and they sent a keyboard. Pretty hard to confuse the two. Particularly when the paper invoice, included in the packaging, clearly specifies ‘mouse’.
As yet, no response from them.
12 października 2022
Opinia niezależna
Odpowiedź od SmartFoneStore
Hi James,
We're very sorry for the error, it is very rare that this happens. We can see that you emailed us outside our office hours late yesterday evening. We responded first thing this morning, and have arranged for the return.
We will have this resolved for you ASAP.
Kind Regards,
The SFS Team
Very fast & well packaged on delivery!
Very fast & well packaged on delivery!
Looks like new out of the box, no complaints here just great service throughout 👍
1 października 2022
Good condition was even better than…
Good condition was even better than expected!
10 października 2022
Great range of phones and tablets
Great range of phones and tablets. Got my galaxy tab s7 fe for the cheapest price I could find. Prompt delivery. Was brand new and sealed as advertised.
8 października 2022
Failure to Unlock Google Account
Received all 5 devices ordered, 4 out of the 5 were as described, no issues. 1 was faulty with google account lock and when asked to return the device for repair i was told there was no record of the 5th device.
Not good customer service considering this 1 device being unlocked to allow configuration not being done has cost them a sale of 15 more.
28 września 2022
Odpowiedź od SmartFoneStore
Hi there,
Glad to hear that the majority of the discounted devices you received were as described but occasionally things do go do wrong which is exactly why we have a 12 month warranty. Terribly sorry to hear about this unusual issue. We're always more than happy to resolve issues and really don't like the idea of dissatisfied customers.
Looking further into your order we can see that there is an email chain in relation to this issue and that we have requested some further information which we have yet to receive. Further to this we can see that there is some confusion in relation to the amount of devices you have purchased. According to our records you purchased 4 devices from us as opposed to 5. Please can you contact with the IMEI numbers of the devices so that we can clarify this?
We've emailed you with some instructions regarding getting this resolved for you.
For others reading this, we'd ask that in the unlikely event that a device purchased from us becomes faulty, please contact us directly via 02074046466 or sales@smartfonestore.com rather than using Trustpilot as a means to contact us.
Once again, apologies. Don't worry, we'll get this sorted for you.
Kind Regards,
The SFS Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.