SAV catastrophique. Téléphone reçu chez eux en sav le 10/07, réponse le 21/07 indiquant un problème (erreur de mon fait, j'avoue) et depuis aucune nouvelle d'un éventuel retour. L'intermédiaire back... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Excellent service and product. Despite postal workers strike delivered in two days. Description on site classed phone as “very good”, on very close examination I couldn’t find a single blemish on it.... Zobacz więcej
Great service once again. New phone arrived on day 2 and appeared in very good condition. Unfortunately have a minor tech issue with it which I’m hoping will be resolved soon - incoming calls can only... Zobacz więcej
Very easy to navigate website. Good filters to narrow down search and excellent products shipped at reasonable prices. An excellent website which I have have been using for many many years. Will defin... Zobacz więcej
Informacje dotyczące firmy
- Sklep z telefonami komórkowymi
- również w kategorii:
- Recykling i odblokowywanie telefonów komórkowych
- Sklep z komputerami i akcesoriami
- Sklep z rzeczami używanymi
Informacje przekazane przez różne źródła zewnętrzne
📲 Buy your sustainable smartphones, tabs, macs & watches with 5 ⭐ service
Dane kontaktowe
3 Long Yard, WC1N 3LS, London, Zjednoczone Królestwo
- 02074046466
- sales@smartfonestore.com
- smartfonestore.com
3,8
Dobra
4 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very happy for the phone I received
9 kwietnia 2023
I ordered a macbook pro from 2015 and…
I ordered a macbook pro from 2015 and it crashes everytime i use it and after i did some research and seeing blogs of people with the same problem i found out it was a hardware problem. I didn’t even touch it!
10 kwietnia 2023
Opinia niezależna
Odpowiedź od SmartFoneStore
Hi there,
We are sorry to hear this.
We are unable to locate your order or find any previous form of contact you've had with us, so we've not had the opportunity to resolve this for you.
Please get in touch with us at sales@smartfonestore.com or 02074046466 with your order number and we can resolve this for you.
Kind regards,
SFS
The kit is always as good or better…
The kit is always as good or better than advertised. Swift service too. Only didn’t give 5 stars because they advertised a discount code and then it was tricky to put in soo missed the discount. Otherwise, excellent.
Since I wrote this review, smartfonestore have refunded the amount on the voucher that I struggled to apply. Thank you!
4 kwietnia 2023
Odpowiedź od SmartFoneStore
Hi Madeline,
We are sorry to find that had issues entering a discount code.
If you email us with code you had trouble using, we might be able to help you out with a small partial refund!
Kind regards,
SFS
Always cancel my orders
1 kwietnia 2023
Odpowiedź od SmartFoneStore
Hi there,
We are sorry to hear this.
For security purposes, we need to cancel any orders get flagged by our payment provider. This is to protect ourselves, our customers and is out of our control. However, it can often be resolved if the customer provides us with some information regarding the payment.
In your case, we can see you placed two orders that both got flagged. So, please feel free to reorder and let us know at our email address - sales@smartfonestore.com and we'll do our best to help.
Kind regards,
Benjamin
SFS
Quick and safe delivery
Transparent information before purchase, quick and safe delivery, product arrived as described. Great service so far!
23 marca 2023
Order fulfilled promptly and excellent…
Order fulfilled promptly and excellent response from customer service to query.
15 marca 2023
Great phone!
18 marca 2023
Grading has gotten less strict
I’ve been buying from smartfonestore for years now and several phones of B-C grades, but I think their grading has become less strict now. The last phone I got of grade C/“fair” was near pristine with just some scuffs around the edges, maybe one or two minor scratches on the screen and 100% battery health, and it was similar for previous phones I got of this tier. Just got another “fair” grade of an iPhone 13 pro max but it’s in significantly worse condition than I’ve seen before so it’s a bit disappointing. This phone is covered with very visible scratches all over the screen and sides, 90% battery health, and the phone wasn’t even super well cleaned as I thought the mic was faulty at first because it sounded muffled (not sure if they ever tested this?), but turns out the bottom was just blocked with dirt. Quite gross to have to clean that out. Compared to the previous phones I’ve gotten of this grade they’ve definitely gotten worse sadly, and still quite expensive but they didn’t have any higher grades of this phone for the specs I wanted so can’t really try and exchange it either. Always quick delivery though.
19 marca 2023
Odpowiedź od SmartFoneStore
Hi there,
We appreciate your honest review.
In regard to the condition, we do advertise Fair as "A fully functioning device with obvious signs of use including potentially deep scratches on the screen and possible dents and chips on the body".
So it is likely the first Fair device you received and was near perfect, was one that was graded generously.
With the fair condition devices, we would advise to expect a device with moderate scratches and signs of use around the screen and body, just to avoid being disappointed. Even when there is a likely chance of the signs of use not being that significant
With the battery health, we advertise a minimum of 85% regardless of the cosmetic condition. Most manufactures such as Apple and Samsung consider anything above 80%, optimal condition. So, just like your experience with the Fair condition, it is simply luck of draw on whether you receive 100% or not.
We will on pass your feedback on regarding the speaker holes being blocked.
Kind regards,
Benjamin
SFS
Another brilliant phone!
I’ve bought my last few phones from SmartFoneStore. Always as described, I’m really happy again with my new iPhone XR in pristine condition. Will continue to purchase from here..
14 marca 2023
Phone delivered as promised and…
Phone delivered as promised and descrition was very accurate
27 lutego 2023
Great service
Phone as described - pretty much as good as new.
Considerably cheaper than buying new phone.
Arrived quickly and efficiently.
18 lutego 2023
Happy with new phone
My wife and I have bought a few few phones from SmartFoneStore over the years.
My latest purchase a few days ago replaced the last one I got from them five years ago.
My wife bought one a year ago to replace her old one which she bought a few years ago.
On the one occasion we had to send one back as it wasn’t charging it was dealt with quickly and efficiently.
A very good and reliable company in my experience.
25 lutego 2023
Excellent service
Excellent service, great product. Like buying brand new without the box. Delivered within 48 hours too.
2 marca 2023
Phones are never in stock and they had…
Phones are never in stock and they had mistaken the grading twice on the website when I ordered it, therefore they cancelled my order.
17 stycznia 2023
Odpowiedź od SmartFoneStore
Hi Halima,
We apologize for this. As we had discussed at the time, this was due to an system issue with that specific device being made available on our website when it wasn't in stock - it has since been resolved.
So, you can use the Notify Me button on the website to be notified as soon as we receive stock again.
Kind regards,
SFS
Excellent web site giving good quality…
Excellent web site giving good quality information about product making it easy to decide on choices. Ordered I-phone on 8/02/23 received it on 10/02/23
8 lutego 2023
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.