Slingshot Recenzje 

Generic replies and they seem to make every step more difficult. I’m sure it'd be fine if you never needed to contact them! I’d asked to cancel my services 30 days from the date I first contacted them and even then, they came back to me with a date later than I’d requested. Just comes across like they don’t care about customers happiness and are unwilling to compromise. We had fibre with them and their service was really patchy and would cut out a lot randomly.

Absolutely useless. Have been a loyal customer for over 10 years. With the copper landline getting phased out I needed a landline connection. I contacted slingshot and was put through to their team, someone gave me a quote and I was told I'd recieve it via email. 1 weak later and still nothing so decided to contact them a further 2 times with no success in getting a call back. It's safe to say I'll be taking my business elsewhere.

As in most cases with corporates, the staff do their best but the company - pfft. Main dissatisfaction is the termination process. With most infrastructural services to your home, when you switch (power/gas etc) once the application is processed, the companies do a hand over and the billing immediately transfers. Internet, we'll charge you an extra month because... we can.
In our modern age, it's just a matter of digital switching - ridiculous, gouging behaviour and needs to be sorted across the industry!
Have had average internet over the several years (we're tolerant sorts;-). Lots of calls to sort issues with staff doing their best to resolve but overall, often slow if not consistent.

My fibre connection was dropping multiple times a day. I contacted the technical team, who advised me to restart my modem, but that didn't resolve the issue. A few weeks later, I received a promotional call about wireless broadband, claiming it was more stable. I decided to try it, paid for the modem, and received one month of free service. However, the wireless connection was not as stable as expected. Today, I received a bill for both the wireless and fibre connections. When I contacted customer care, I was informed that it was company policy to manually cancel one of the services. I cancelled the wireless connection today. Unfortunately, I am locked into a fibre contract until January 8, 2025, so I have requested cancellation for that date. The most shocking part is that I need to monitor if Slingshot will bill me on February 8 and request a refund if that happens. Please improve your customer service, as I feel completely disappointed and ripped off. 😞

I have been with slingshot for awhile my experience with the company has been good . Keeping tabs on what I spend how I spend and what I can afford,
to stay within my budget and if I need to cut back.having down load their app is awesome I have no need to worry about my account I just need to click in to my account which keeps me updated at all times For me it's hard due to lack off experience with technology but with the support from children on how to use the app sight it has work in my favour.

They deserve no stars internet keeps going in and out it's pathetic they keep changing the power amount that's even more ridiculous pathetic company

They sent me a modem with limited range w/o telling me that prior. Thus, no connection in parts of the house nor just outside.
They also said we would get an average download speed of 41Mbps but we get only between 2.6 and 16.5 according to Chorus speed tests.
We are not allowed to cancel now the 12-month-contract effective at the end of the period w/o incurring the early termination fee even though this way we would not terminate the contract early.
They simply want us to pay for at least one extra month.
NEVER AGAIN!!

Just to let you know there's a 30 day termination notice.. something they don't tell you about when signing up

So you have a contract for a period of time, so you think it is a fixed price for that period -IT ISN'T!!! You are stuck with them for the period of time you signed up for and they can increase their charges at any time its suit, the contract gives you absolutely no protection it is completely one sided.
These absolute pigs can and do increase the prices any time they want. Just so you know they are also connected to Orcon and 2 Degrees - I would imgine others as well.

BEWARE.
This company will hold you to contracts you didn't sign and you will need to bring receipts to prove otherwise.
Horrible service.
Horrible internet too - slow as hell and crashes a lot.
Just shut down Slingshot, slingshot yourselves right to bankruptcy

If I was able to give a zero rating to this Company I would.

Slingshot will give you the sales pitch, that they have the lowest daily rate, which it probably does. However what they don't mention is that the bulk of what you pay your rate per kw/h is almost if not double. This skyrockets your bill and you probably would end up paying about 3/4 of the same bill by any other service provider.

We had the experience of being billed for wifi and power but some time ago our wifi was given to a different supplier without telling us. But still billing us for the wifi, ending up in us paying two separate Bills. When we eventually noticed this they told us that we have been paying both and they don't take any responsibility for that.

Their customer service helpline is useless and they have staff you only care about the money coming in not about the service you need to get.

Check what you are being billed for, on every single bill. Compare that with different companies, and you too will see that it's better to go with different companies, that might have a higher daily rate but much lower rates in actual usage. We have learned this the hard way and will never recommend any one to make use of slingshot.

We have in the meantime changed service providers and already in the 1st month, we have saved $130, excluding the wifi change, which came to a further $89 difference.

In short, we strongly recommend you think twice before using slingshot.

ZERO stars for customer service
they have charged me twice since cancellation notice
two month they kept billing me after acknowledging notice of closing the account
any communication comes back with terms and conditions and something else..
you close the account, stop using them but they want to bill you for month and month for nothing
what a scam...

Slingshot proposed increasing the price of my Internet service but offered fee free cancelation if notified within 30 days. I notified within 5 days but was still charged an extra month for cancelation notice period. Ordinary internet performance coupled with misleading communication and intransigence makes me pleased to be rid of them!

They left me with a bad taste In my mouth. They charge extras on the bill with out notice. When I canceled the service with 30 day notice, which they did not acknowledge and wanted to me to pay an extra month.

Avoid this business.

Download speed from 0.2Mbps to 30Mbps on an extremely fast fibre, modern house and router. Changed to Hyper for a cheaper rate with another company. The time I spent on the phone and waiting twice at on site for 6 hours (where they never showed up) make paying an early termination fee worth it. Don't bother with them

Worst providers ever. Cannot even get a fibre connection setup. It has been over 3 months. Made an official complaint with TDR then they finally respond saying that notes from Chorus say it is a shared driveway and for that consent is required which can take another 90 days. I’m impressed it just took them over 3 months to figure this out.
Customer service representatives are just trying to make you go away even if they have to subtly lie to you for that.
There are a decent sales company but not a service provider by any means. The amount of new dates, intentional half information and lies I’ve had from them makes me think that these guys are glorified scammers.
Stay away at all costs people. Pricing would be of no use if you can’t get internet at all. Be prepared to be without internet for 6-9 months according to their own words/calculations if you go with them.

I regret switching from Contact Energy to Slingshot. This has been the worst broadband experience ever—so frustrating and painfully slow!

Worst power I ever used. I wish to place 0 star. Horrible experience. Due to unfair billing I quit.

Very poor customer service when trying to upgrade from Broadband to Fibre. Trying to charge more than advertised and no care for an exisitng customer.

Horrible, no empathy and liars.
Was told that weekly payments of 60-80 PW would be satisfactory. Twice. By two different representatives. Only to wake up this morning to be told I’ve got 6 days to pay the full amount before my account is going to be disconnected!!! 6 days notice! When contacting them they sent me generic emails along the lines of “if it isn’t paid then sadly your account will be blocked” absolutely disgusted. I am low income (this was discussed before signing on) and they were FINE, with that. For a business to keep changing their policies to frighten and scare people into being disconnected is absolutely unacceptable and vile. I can’t wait to move companies and would never EVER recommend this company to anyone.