Slingshot Recenzje 

How Slingshot Internet works in Uppers Hutt: on off on off off off on off on off off off off on off off on off off off ... o f#$!?k slingshot!

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Review for Slingshot Broadband

Very disappointed with Slingshot broadband. The Wi-Fi connection is extremely poor and unreliable. On top of that, the customer service is terrible—no one answers phone calls, and it’s nearly impossible to get any help or support. Would not recommend this service to others.

0 Stars.
I moved houses in March 2025 and told Slingshot I need my internet and power moved in the beginning of Feb 2025.

Moving day comes no power and no internet, I call talk to people, they promise they will get it fixed and moved the next morning.
The next morning still nothing.

I called another provider to get our internet and power on.

I called Slingshot again to close my account as they clearly have no idea what they are doing.
In April I get an invoice for the router, I call them they say I didn't send the router back and I said I know I'm still waiting on the courier bag.
Slingshot goes through my details on their system and it's still not updated.
I update my details over the phone they promise to send me the bag to send the router back.
May I get invoiced again for the router and I still haven't received the bag.
I call them again, my details still not updated in their system, the lady updated my details again and sent me the courier bag and promised to credit my account for the 2months I was charged after I closed my account.

I received the bag and sent the router bag in May.
Today I get an email saying I need to pay Slingshot or it's going on my credit record with debt collectors.

I call them again and they don't know if they have received the router and they won't give me the credit note and I also can't pay the "overdue" balance to get it off my name.

So in short they have no idea what's going on in the office or warehouse.
My credit record is going to be affected because they refuse to resolve this issue.

I don't know what to do.
I've emailed them multiple times in the last 4 months to get this resolved and it's still not resolved.

Fault # 34843123 logged yesterday. 48 hours still no wifi. Slingshot no follow up. Poor customer service. I called Chorus myself only to find out that Slingshot connected my fibre box to another address. Was I paying for someone else to use Wifi.

Absolutely terrible to deal with, terrible customer service, will never use their services again

Slingshot have billed me when I have provided 30 days notice and moved to a different internet provider. I have emailed Slingshot and they responded that I have to pay with little regard to the situation. This is a clear breach of the Fair Trading Act. People who set up direct debit and do not pay attention to their bills will fall for this scam. Slingshot should be ashamed of their poor customer service and business practice.

Hopeless Customer Care. The customer service person "Anna" seemed unfriendly and least interested in knowing what is the issue I am facing. Looks like she was forcing herself to work. (Spoke on 10/5/25 between 0800 am and 0840 am.) Listen to call recording if your company cares. At the end of call i asked to speak to a supervisor and she said the supervisor declined the call as I was unauthorized on my wife's account ????? would not know why. Shame on slingshot, if a supervisor does not want to hear what a incoming caller wants to express regardless of who's on the account. Will cancel this service straight away. Not recommended

Average speed, takes 3 months to cancel, terrible customer service

Temporarily on Slingshot wifi, from spark fibre, as we are moving house soon - wasn't expecting the same performance, But OMG! Weak patchy service, godawful latency, frequently dropped downloads. We are literally metres from a brand new cellular tower in Birkenhead, to no avail. Never use this joke service provider.

Couldn’t be worse if they tried. Terrible communication. You can do everything right and they will have no idea what you’re talking about because you deal with a new person everytime, and they don’t seem to have very good software because they can’t even see what’s on your account or what’s a previous person has changed on it.

.40c Owing and they have referred it to a debt collection agency, i actually am still laughing and they are the ones incorrect and I have proof and they are threatening me for .40c

Terrible company to deal with! They put me on 2 contracts charging me double the price. In 2 months I “owed” them $259 with the “discount “ for unlimited broadband + fibre . .. ? When I questioned them about the amount I “owed” and a double connection/contract they apologised and promised to sort it out . They did not . As everyone allows for an error to get sorted but it’s not sortable with slingshot . My bill from them kept changing in the space of a week from owing $259 to $90 … ending of me being disconnected . I contracted to different company now with the faster speed and good costumer service . I still “owe” them $250 for don’t know what…If you ever consider joining slingshot you gonna be trapped so don’t .

Slingshot is a terrible company that overcharged me a number of times..
There broadband is slow and unreliable..
Do not go near Slingshot or you will regret it!!! I could say a lot more but if you sign with this terrible company you will regret it..

I’ve changed providers Slingshot emailed and said they were sending me the return bags to return my modem and satellite. So far nothing. They’re continuing to Bill me for them each month all while confirming they’re at fault for not sending me the bags?

Before I signed up I did some browsing and wanted comparable information for power companies. So as you do, you put information into their site to get information. Decided not to go with them and shut the webpage down and did not complete the information for my address etc, and certainly didnt consent to agreeing to them being my provider. Imagine my suprise when I got an email saying someone would be around on x date to turn things on and get me set up.

I did complain and told them I had not signed up. They refused to believe it. I know I did not sign up for power from this company - I was browsing only. Somehow my incomplete browse on their site resulted in them assuming I had signed up. Dont share your information on their site to browse.
Im still waiting for them to send a box to me to send their modem back 4 months later.

They charge $150 just to connect you to the power - I find this capitalist practice disgusting across all providers that do this. I have since left them to get my wifi else where and they seemed a bit shirty, could have been my imagination. Though at some point I will be leaving them completely for power.

Most recent is the hike in power /electric where they have standard user and low user. Im on low. Though its pointless having either choice as one has high cost per kw use and low standing charge, the other is the reverse so you really arent getting that super fantastic deal they seem to think they are selling. People are not stupid.

Im from the UK and the customer services across many things in NZ is damed awful, from phone calls, hospitality, table service. Most just dont give a damn or have a clue and dont care.
Overall SS arent great no, but they arent the worst I have had. I wont use them again when I finally leave.

Literally the worst company I have ever worked with. Was fine when I was a customer but as soon as I tried to switch, they didn't send me the modem bag. I had to ring them to follow it up when they tried to charge me. Then they sent it to only the street and no number and no suburb. NZ Post obviously couldn't deliver and then again. I rang them and asked if they could please send bag to actual address. Then same thing occurred today (this was about 3 calls a week over two months). Finally third bag arrived and I sent it back a month ago, finally happy to rid of the situation (This debacle has been going on for the like three months). Anyway, saw today they have charged me! CSRs are overseas and constantly gave incorrect. Really, just don't. It's not worth the wrinkles.

- Slow, intermittent, internet.
- Stops working and needs to be switched off/on again at least twice a week
- Customer Support assume you are an idiot and lie about the cause of the issues to absolve themselves of responsibility
- Not recommended

I had a bad experience like the reviews posted here - I wish I had read these before changing from my old provider (Skinny) to Slingshot.

Originally they called me with an offer saying that they could give me a better deal. The modem they sent me was crap and had hardly any coverage. I had to pay extra for a rental modem (which wasnt as good coverage as Skinny) and my bill cost more than my previous provider.

After my 12 month term was over I wasn’t contacted or notified, and suddenly the price went up to over $100 per month for a substandard internet connection.

I changed providers, disconnected the modem and cancelled with Slingshot but they said they need 30 days notice and will continue to charge me even though I have moved providers and am not using their service.

Total rip off company don’t sign up.

Rip off Rip off. Rip off.
Never ever go with Slingshot shot again. Don't trust this company.

They will definitely try to overcharge you. The copper line was cut, and yet i was still charged for that month of "service". Scummy company.