SLIMBOOK Recenzje 

191
•
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The best of this brand is its customer support! I couldn't keep the laptop for really last minute changes in my work and even though I was freaking out for running out of time, their customer supp... Zobacz więcej

Oceniono na 5 z 5

Tengo un Slimbook desde hace ya 9 años y funciona perfectamente. Cuando he tenido algún percance con piezas deterioradas como el teclado o las patas, me han atendido muy bien y solucionado el problema... Zobacz więcej

Oceniono na 5 z 5

Ara per ara tot molt bé. Bon tracte, la primera impressió del producte rebut és molt bona. Potser, ja que estan a València, podrien incorporar el català, o valencià, en l'atenció als clients i en l... Zobacz więcej

Oceniono na 5 z 5

Recientemente adquirí un Slimbook Evo 15" (hardware Clevo), y el hardware rinde muy bien; se nota la calidad del equipo. Lo único que podrían mejorar son las configuraciones de Linux de fábrica, que... Zobacz więcej

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O SLIMBOOK

Napisane przez firmę

[English] The best GNU/Linux computers. Elegant and powerful computers with the best customer service. European brand born in Spain in 2015.

[Spanish] Somos una empresa Española, nacida en 2015, con el objetivo de brindar ordenadores de alta calidad al ecosistema GNU/Linux. Para ello, disponemos de máquinas de altas prestaciones, y buenos acabados, junto con desarrollos propios liberados y aportados al entorno de Linux. Sin olvidarnos, que pese a no ser perfectos, ponemos todo nuestro esfuerzo en hacer las cosas lo mejor posible y brindarte un gran soporte.

Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

191 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(191)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 15

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

So far the computer runs but…

So far the computer runs but disappointed.
They installed Ubuntu 20. Forgot to expand the SSD meaning I could not transfer. After that I had black screen on start. I had to reinstall. Next problem Clock in bios 100 + years wrong which meant I got security alerts on trying to open a web page. Nothing major but still if they are lazy with some thing, why not the same with the build? I hate when people do not do what they are supposed to do. Computer however.. runs well and I am satisfied so far

3 kwietnia 2022
Opinia niezależna
Logo SLIMBOOK

Odpowiedź od SLIMBOOK

Good morning,

It's true, we made a couple mistakes with the assembly of this unit and they were our fault, so we acknowledge it and we take responsibility for it.
Thankfully, our customer Lars, had more than enough knowledge and skills to take notice of the issue and fix them with ease in no time.
All our devices are handmade to met our customer demands and specification, so there's always a small 0.1% chance for human error even if we always give our best. For this, we apologize and will try to improve to reduce this chance to 0%.
Thank you for your comprehension and understanding, we are really proud of having skilful and knowledgeable customers like you.

Best regards from the whole Slimbook team.

Oceniono na 5 z 5

Ahora no busco dónde comprar un nuevo equipo, ahora voy directamente a Slimbook a por él

Lo resumo en "Ahora no busco dónde comprar un nuevo equipo, ahora voy directamente a Slimbook a por él".
Sin duda el mejor equipo que he tenido hasta el momento. Rendimiento y acabado excepcional. Si encima lo completas con una estupenda atención al cliente no hay margen de duda, Slimbook SIEMPRE.
Agradecido por vuestro trabajo

28 marca 2022
Opinia niezależna
Oceniono na 5 z 5

Un 10

Tengo un Slimbook Classic del año 2016 y sigue yendo como un tiro. He tenido que sustituir el teclado (sospecho que por humedad) y no han tardado ni dos días en recibir el envío, repararlo, dejarlo a punto y volver a enviarlo. Además, siempre responden a los correos y son muy amables.

24 marca 2022
Opinia niezależna
Oceniono na 5 z 5

Great service

Bought a Kymera in March 2020 and after 2 years am still very happy with it. Most of all the customer service is very friendly. They are always willing and quick to reply with any questions I had. Even after two years.

23 marca 2022
Opinia niezależna
Oceniono na 1 z 5

Poor physical quality of laptops

Bought a Slimbook Pro Base 15 and my experience with the physical quality of the laptops has been quite unpleasant. After a few months of use the buttons beside the trackpad started malfunctioning, with an unpleasant click. After a few months of using a HDMI connector to an external monitor, the connection was unusable (no signal). The same monitor with the same cable work flawlessly in a lenovo laptop. Never again.

4 marca 2022
Opinia niezależna
Logo SLIMBOOK

Odpowiedź od SLIMBOOK

We're really sorry to read that your experience with our old 15" entry model wasn't good enough.

A issue may show up at any given time no matter if it's a home appliance, a car or a computer. That's why we give a warranty period on all our products.

We tried as hard as we could to get in touch with you when you emailed our tech support while your laptop was under warranty, but never got any replies from your side.

Please check your emails from the 8th of September 2020, where one of our technicians tried to help you with the issue. We can't do our job properly if there is no communication from our customers no matter how hard we try.

Your laptop's warranty has now expired quite a while ago, but if you get in touch with our tech support staff they will assist you for sure anyway.

Again, I apologize for your poor experience. We have learned from our experiences and our new Essential line of entry models have improved vastly over the old Base models.

We'd love to see you regain your trust in us after looking at other customer's opinions and our current catalog, we will not disappoint you.

Best regards.

Oceniono na 5 z 5

He comprado un SlimBook ONE y es genial

He comprado un SlimBook ONE y es genial!! Funciona de maravilla tiene buen diseño y unas prestaciones más que de sobra para el tamaño que tiene. Tuve hacer una consulta al servicio técnico y me dieron la respuesta en 10 minutos. Una marca a tener en cuenta para el futuro.

25 lutego 2022
Opinia niezależna
Oceniono na 5 z 5

Great customer service

I've purchased a Slimbook Prox and I can't be happier with the laptop and the great customer service they provide, I recommend them 100%. Their technical support is excellent and always with an accurate and quick response.

2 lutego 2022
Opinia niezależna
Oceniono na 1 z 5

Worst laptop I ever bought

Hello to whomever reads this,

I have been working with Ubuntu Notebooks since now 8 years and never did I have with any Notebook nor Desktop PC that much trouble that I have with yours.

It started when you managed to sent me a worng keyboard layout with a key not working, no iGPU drivers installed in your Slimbook OS and a malfunctionus motherboard (Don't you have a quality service??). I filed an issue for that the SECOND day i received my notebook. The process of verifying this took (conveniently for you) long enough so that the notebook was past the guarentee so I could not return it anymore. Then you tried to trick me into paying the shimpment to get the motherboard exchanged even though the failure was there since the beginning which is against the EU law (Thank you for not pointing that out you d***heads). Only after I pointed that out to your customer service I suddenly did not need to pay for the shipment anymore.

After all the troubles with your Slimbook OS I decided to go with the stable Windows 10 because there couldn't be any problems with that, right? right?

The Wifi is not working in Windows 11 since there is a problem with the driver and it was also not working in Windows 10 after upgrading to WSL2. (Did you steal your circuit designs from China? No? Maybe you should have, even the Chinesium that they produce lasts longer than your hardware). Because of that I switched back to Ubuntu in the hope that your "custom-made" Slimbook OS might have been updated and be now a better fit for that Notebook. Boy, have I been wrong.

Now after a couple of months using it again with your Ubuntu everytime I wake my notebook from sleep or plug in an HDMI cabel my screen just displays noise and I can't recover from that. I can only forcefully power it off by pressing the power button.

Besides that I can't complain...
Wanted to give 0 stars but sadly it's not possible.

Your hardware is bad and you should feel bad for selling it.

24 stycznia 2022
Opinia niezależna
Logo SLIMBOOK

Odpowiedź od SLIMBOOK

Hello Georg,

I'm really sorry to hear that you're didn't have a good experience with us, we really tried our best to provide the best service. I apologize if it wasn't enough for your standards.
However, there are some things that nobody, not even us, can solve as we don't have any take on which updates are pushed to all Operating Systems on the long term and what they may break. The noise issue that you're describing is a widespread issue with laptops equipped with AMD graphics hardware from every manufacturer. We published the fix for this issue next day after the problem appeared, please check here:
https://slimbook.es/en/component/questions/question/6969

As for your issue with the malfunction on your mainboard and keyboard, all parts were replaced for brand new ones under the warranty of the product, so I don't really see any issue other than the delay that you had to endure as your RMA unfortunately had to be processed during the peak worldwide covid-19 pandemic period where the population of most countries was confined, factories were shut down and shipping couriers were below minimums. We're really sorry that you had to endure that delay, but catastrophes like these are beyond anyone's control.

I hope that we can regain your trust in the future, we will keep on improving to give the best customer experience there is.

Oceniono na 5 z 5

excellent customer service from Javier Jareño

I got excellent customer service from Javier Jareño. He immediately made an effort to assist me in completely fluent and conversational English. He was super friendly and professional and instructed me on every detail throughout the process.

I can't recommend Slimbook enough, they are one of- if not the only company on earth providing affordable Linux machines at a great price and quality.

I would be happy to consider myself a customer for the foreseeable future. Five stars!

21 stycznia 2022
Opinia niezależna
Oceniono na 5 z 5

top quality and tech support

Slimbook's tech support was fantastically knowledgeable with technical issues on my side. Their products offer the rare combination of excellent Linux support and top-class hardware.

13 stycznia 2022
Opinia niezależna
Oceniono na 5 z 5

Slimbook para muchos años

Tengo un Slimbook desde hace dos años y el servicio técnico sigue hay para lo que necesites. Han desarrollado una nueva BIOS para hacerlo compatible con windows 11 aún fuera de garantia. Un servicio tecnico excelente y un equipo para muchos años.
Sin ninguna duda fue un gran acierto encontrar esta marca.

24 grudnia 2021
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service

The Slimbook team were patient and kept in touch through the whole buying process. My laptop arrived in pristine condition to Portugal in just one week and a half, after being scheduled to arrive in three weeks. The laptop is everything I expected it to be: fast and lightweight but resistant. If you're looking for a high-quality Linux laptop, look no further than Slimbook!

16 grudnia 2021
Opinia niezależna
Oceniono na 5 z 5

Perfectly small and light ultrabook…

I got the Executive 14inch Slimbook with just a few extras (RAM, second HD) that was delivered within a week from stock.

It's a perfectly small and light ultrabook with an amazing screen. Buying from Slimbook confirmed exactly why I wanted a notebook from a Linux-centric company: I had two minor issues on upgrading the OS to another version, both resolved by the tech-team in no time!

13 grudnia 2021
Opinia niezależna
Oceniono na 5 z 5

Servicio técnico de calidad

Servicio técnico de calidad, rápido, profesional y cercano.
Adquirí un Slimbook Pro X 15 con una configuración "especial" hace un par de semanas y el equipo funciona y rinde de maravilla. No obstante, les he hecho algunas consultas por correo y su repuesta es clara, rápida y profesional.

17 listopada 2021
Opinia niezależna

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