Sleeping Giant Recenzje 

296
Wynik TrustScore: 4.5 na 5

4,3

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

⭐⭐⭐⭐⭐ Exceptional Service and Flawless Delivery at Sleeping Giant Tuggerah!I had the absolute best experience purchasing my son’s Leo Lift bed frame (King Single with gas lift, foot-end, and side rail... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Rob was courteous and patient showing us lots of options in the store. As we are repeat customers he supported us with a competitive price as well. Delivery was completed on the day promised and the d... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I am very disappointed with the quality of the bed frame and the way my concerns were handled. After purchasing the bed, I discovered issues with quality of the bed frame. I provided photographs... Zobacz więcej

Oceniono na 5 z 5

Great customer service from the start made it super easy to decide to purchase our new mattress at Sleeping Giant. The ordering process was super easy, and a quick lead time also. The delivery driv... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z meblami do sypialni
  2. Sklep z łóżkami
  3. Sklep meblowy
  4. Sklep z materacami

Napisane przez firmę

Sleeping Giant prides itself on offering a wide range of excellent mattresses from the world's very best companies, so you can get your ideal night's sleep. We're also proud to say we offer some of the most affordable bedroom furniture in Australia (though we never skimp on quality!), and with Australia's best range of mattresses, beds, rugs, homewares & decor, we know you will find the perfect pieces for your bedroom here at Sleeping Giant.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

296 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 78% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,3

Wszystkie recenzje

(296)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 288

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Easy and the delivery was true to the…

Easy and the delivery was true to the tracking information, no time wasted. Thank you!

3 czerwca 2026
Opinia niezależna
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Odpowiedź od Sleeping Giant

Hi Brody, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team at The Sleeping Giant Pty Limited made your experience pleasant and we look forward to seeing you again soon!

Oceniono na 5 z 5

All of the team from shop to delivery…

All of the team from shop to delivery provided very professional services.
Thank you

2 czerwca 2026
Opinia niezależna
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Odpowiedź od Sleeping Giant

Hi Deborah, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team at The Sleeping Giant Pty Limited made your experience pleasant and we look forward to seeing you again soon!

Oceniono na 5 z 5

Easy and quick service

Easy and quick service . Salesman was polite and very knowledgeable which made choosing the right mattress very easy . Delivery was great , constant communication and can track on the app . Delivery drivers both polite and efficient.
I would highly recommend this company to anyone looking for a new mattress

2 czerwca 2026
Opinia niezależna
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Odpowiedź od Sleeping Giant

Thank you so much for you kind review, we will pass it on to the team.

Oceniono na 5 z 5

Excellent customer service

The team at Sleeping Giant Logan Homecentre were extremely helpful when we purchased our king bed and mattress. Quick delivery and assembly and excellent customer service.

24 maja 2026
Opinia niezależna
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Odpowiedź od Sleeping Giant

Hi Stephanie, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team at The Sleeping Giant Pty Limited made your experience pleasant and we look forward to seeing you again soon!

Oceniono na 5 z 5

Excellent service

Very good customer service supported by excellent delivery. Great communication and delivery was on time to the minute.

2 maja 2026
Opinia niezależna
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Odpowiedź od Sleeping Giant

Hello SimonP1985, We appreciate your positive feedback about your experience and will share it with the The Sleeping Giant Pty Limited team!

Oceniono na 5 z 5

Great service from shop through to…

Great service from shop through to delivery and putting the beds together

29 maja 2026
Opinia niezależna
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Odpowiedź od Sleeping Giant

Hi John, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team at The Sleeping Giant Pty Limited made your experience pleasant and we look forward to seeing you again soon!

Oceniono na 2 z 5

Still waiting for beds to arrive at

Still waiting for beds to arrive at warehouse. Online said stock and is not available. Got email told 4 weeks wait. Would not have brought the beds.
No communication between warehouse and online.

14 maja 2026
Opinia niezależna
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Odpowiedź od Sleeping Giant

Hi Misty, I hope this message finds you well. Please accept my apologies for the delay. I would like to inform you that the stock has arrived earlier than the 4 weeks ETA, and a notification email has been sent. Kindly respond to our email should you require any further assistance. Thank you

Oceniono na 5 z 5

A sale we couldn't miss !

We made a 2 purchases and were really happy with our options. Staff were helpful, a beautiful new lady named joy who i met a few day's prior to our purchase took her time to go over everything with me, from our bed frame to types of mattresses. So knowledgeable. She is a real asset to the Helensvale store.

24 maja 2026
Opinia niezależna
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Odpowiedź od Sleeping Giant

Hello Kate, We appreciate your positive feedback about your experience and will share it with the The Sleeping Giant Pty Limited team!

Oceniono na 5 z 5

Both the delivery guys were extremely…

Both the delivery guys were extremely carefull and helpful. Would fully recommend their service.

28 maja 2026
Opinia niezależna
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Odpowiedź od Sleeping Giant

Thank you so much for you kind review, we will pass it on to the team.

Oceniono na 5 z 5

New matress delivered

We had been shopping for a new mattress for a while and kept returning to Sleeping Giant in Campbelltown, where our top two mattress choices were located. The staff were friendly, patient, and very informative. They made the whole process pressure‑free and gave us plenty of time to try the mattresses and pillows, offering helpful advice along the way. They also understood that this is a large and important purchase, and we really appreciated that.

The delivery team arrived with our new mattress, removed our old one, took all the packaging with them, and were quick, efficient, and friendly.

Thank you for the great service.

27 maja 2026
Opinia niezależna
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Odpowiedź od Sleeping Giant

Hi Vanessa, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team at The Sleeping Giant Pty Limited made your experience pleasant and we look forward to seeing you again soon!

Oceniono na 3 z 5

The delivery was done thankyou for that…

The delivery was done thankyou for that !
After the fitting I asked can I check the fittings as I need to make sure bed doesn’t make any sound . They dent offended and said you can keep checking the bed fitting they will do and you put the mattress yourself. I found this little un professional kindly take care of it

26 maja 2026
Opinia niezależna
Oceniono na 5 z 5

Great service, price & couch

Great service, great price and great product. Delivery was on time and super easy.
Highly recommended

26 maja 2026
Opinia niezależna
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Odpowiedź od Sleeping Giant

Hello Bill, We appreciate your positive feedback about your experience and will share it with the The Sleeping Giant Pty Limited team!

Oceniono na 5 z 5

Hunting down comfy mattress & base for my teenage son

Went on a hunt to purchase mattress and base at Sleeping Giant in Moore Park. There was a sale at that time and my son needed a new bed set.

The sales representative who served us - a well mannered and attentive young lady, was very informative and helpful in helping my son select suitable mattresses and base. She patiently allowed him to take his time testing the mattresses and stepped in when he had queries. She also provided us detailed quotes on the products we were interested in.

Products were well priced for quality products. However, my son needed the set as soon as possible as he was sleeping on the floor (out of choice). As delivery would take 4-6 weeks we ended up purchasing from a different store that had stock available - that’s how popular they are!

I highly recommend Sleeping giant: for the excellent service, quality and well priced products.

21 maja 2026
Opinia niezależna
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Odpowiedź od Sleeping Giant

Hello Erin, We appreciate your positive feedback about your experience and will share it with the The Sleeping Giant Pty Limited team!

Oceniono na 5 z 5

Fantastic service

Fantastic service. Maria was very professional and made the whole experience easy. I’m glad I went to Sleeping Giant and thoroughly recommend them. Going back next week to purchase accessories.

23 maja 2026
Opinia niezależna
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Odpowiedź od Sleeping Giant

Hi Troy, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team at The Sleeping Giant Pty Limited made your experience pleasant and we look forward to seeing you again soon!

Oceniono na 5 z 5

Amazing service

Amazing service. Very efficient and lovely men who set the bed up for me. They were extremely kind, professional and helpful. I would go back to buy any further bedding and/or furniture at sleeping giant. Thank you very much. When I bought my bed frame and mattress, the lady who served me “Charlotte” was amazing. I loved having her help me pick out my bed for my home. The price was also unreal! The sale that they had on was great. Delivery fees are very reasonable too, where you can deliver I think up to 9 items and the delivery fee remains the same.

25 maja 2026
Opinia niezależna
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Odpowiedź od Sleeping Giant

Thank you so much for you kind review, we will pass it on to the team.

Oceniono na 5 z 5

Delivery

Delivery tracking was detailed and accurate. Delivery men were polite, fast and professional.

23 maja 2026
Opinia niezależna
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Odpowiedź od Sleeping Giant

Thank you so much for you kind review, we will pass it on to the team.

Oceniono na 5 z 5

We made a purchase from the Castle Hill…

We made a purchase from the Castle Hill homemaker centre, had a lovely sales lady, Reena, so helpful, very knowledgeable, professional and not at all pushy. Kept up to date with delivery time and received notification when they were nearby. Excellent service

16 maja 2026
Opinia niezależna
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Odpowiedź od Sleeping Giant

Hi Susan, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team at The Sleeping Giant Pty Limited made your experience pleasant and we look forward to seeing you again soon!

Oceniono na 1 z 5

Charged $$ for “assembly” when it was only opening a box

I purchased a bedside table. I was asked if I wanted it assebled for me. I agreed to the $40 fee which was itemised as ‘Assembly-small’ on my invoice.
I met the delivery truck on arrival at the front of my building and escorted them (driver & helper) to the lift . I asked if it needed assembling - no. Once in my apartment the helper tried opening the box and asked for a knife. He opened the box and unwrapped the bedside table and both left with the packageing. I called Sleeping Giant for the $40 refund as no assembling was necesary, it was not a flat pack. Apparently unpacking the box is regarded as “assembly”. This was not explained when I agreed to pay for ‘Assembly - small’. This is dishonest.
NB A google search did not reveal Customer Service contact number. The search only provided contact numbers for infiividual stores.

18 maja 2026
Opinia niezależna
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Odpowiedź od Sleeping Giant

Hi Michele,
We’re sorry to hear that you were disappointed with your experience, and we do appreciate you taking the time to share your feedback.
We can confirm that a refund of the $40 assembly fee was processed on Friday. This should reach your account within the next few days, if it hasn’t already.
For clarity, our assembly service includes unpacking the product, completing any minor assembly (such as attaching legs or handles where required), and removing all packaging from your home. On this occasion, these steps were carried out; however, we understand that this may not have matched your expectations, and we will take your feedback on board to improve how this service is explained at the time of purchase.
If you need to get in touch with us directly, our contact details can be found here: https://help.sleepinggiantaustralia.com.au/hc/en-au/articles/5525445601679-Contact-Us
We’re committed to providing a better experience and hope to have the opportunity to assist you again in the future.

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