I can’t with good conciseness leave a good review on these buds, I recently bought my second pair and they have malfunctioned in the exact same way; one of the earbuds does not charge while in the cas... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Hace poco escribí una reseña negativa sobre el servicio de atención al cliente y por ende de la marca, y, aunque sigo pensando que su chat es penoso y que deberían hacer algo con eso y la política... Zobacz więcej
Reakcja na opinię
I’ve been using the Smokin’ Buds earphones for over a year, and the experience has been amazing. Last night, while coming back from work, I accidentally dropped one of the earbuds on the pavement a... Zobacz więcej
Reakcja na opinię
Imposible comunicarse con una persona, todo el servicio de atención al cliente se gestiona con una IA, ni correo electrónico ni teléfono ni nada, VERGONZOSO! Dos semanas esperando una respuesta... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Skullcandy makes the sickest headphones, earphones & portable speakers on the market. Hear the difference today.
Dane kontaktowe
Stany Zjednoczone
- skullcandy.eu
2,7
Słaba
185 recenzji
Odpowiada na 88% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I ordered 3 weeks ago
I ordered 3 weeks ago, but I didn't receive the order or a refund. The service is very bad, and there has been no response from customer service. It has been a very bad experience.
24 listopada 2025
Opinia niezależna
Odpowiedź od Skullcandy (EU)
Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. Our team has already reached out to you directly to work on a resolution, and we’re committed to ensuring this is fully addressed.
Scam ingen menneske support
Ingen hjælp. har købt nogle høretelefoner og har ikke modtaget nogle e-mail om ordren derefter prøver jeg kontakt skullcandy og finder ud af de KUN har en robot man skriver med på deres hjemme side som betyder der ingen måde på snak eller skrive med er menneske så jeg kan ikke få noget hjælp. Den robot på deres hjemme side siger at jeg skal prøve og kontakt skullcandy på deres sociale medier som Twitter Instagram, altså hvad i al verden tror de, og forventer jeg skal kontakt dem på sociale medier
14 grudnia 2025
Opinia niezależna
Odpowiedź od Skullcandy (EU)
We’re sorry for the delays and understand how frustrating this has been. Progress is being made to clear shipment backlogs, and additional inventory has arrived to help us move orders forward.
Our teams are working hard to get products dispatched as quickly as possible, and we truly appreciate your patience and support while we improve communication and service.
Encomenda não entregue e dinheiro não devolvido
Encomendei uns headphones do site no dia 28/11/2025 em altura de Black Friday. Deixei passar uma semana visto ser a black friday e pensei que as entregas estivessem demoradas. Entrei em contacto com a skullcandy na semana passada e só me responderam hoje dia 14/12 a dizer que não seria possível entregar a encomenda e que ia ser devolvido o dinheiro e para fazer outra encomenda. Um bocado contraditório tendo em conta que recebi um email a dizer que a minha encomenda ia chegar antes do Natal. Mas também me pergunto qual é a lógica de me dizerem para fazer outra encomenda se nem o dinheiro da anterior me tinham devolvido. É para quê? Levar o golpe uma segunda vez? Demoram imenso a responder aos emails e agora estou aqui sem prenda para oferecer e sem dinheiro.
14 grudnia 2025
Opinia niezależna
Odpowiedź od Skullcandy (EU)
We’re very sorry for the frustration and disappointment this situation has caused, especially during the holiday season. We’ve reached out to you directly and provided a resolution regarding your order and refund.
Customer service was quick and…
Customer service was quick and responsive, helped me with my warranty claim then I was able to find replacements.
27 listopada 2025
Opinia niezależna
Odpowiedź od Skullcandy (EU)
Thank you for sharing your experience! We’re glad to hear our customer service team was able to assist you quickly and support your warranty claim. It’s great that you were able to find suitable replacements, and we appreciate you taking the time to leave this positive feedback.
Schlechter / Kein Kundenservice. Geld überwiesen, Ware wird nicht losgeschickt.
Schlechter / Kein Kundenservice. Ich habe vor 2 Wochen Kopfhörer bestellt beim black friday. Die Kopfhörer sind laut Webseite auf Lager gewesen. Die Website gibt außerdem 3-5 Werktage an, die das los schicken benötigen kann und 7 Tage Postweg. ALLERDINGS WIRD ES NICHT VERSCHICKT! Im Kundenportal steht es seit 14 Tagen als bezahlt (per Sofortüberweisung), aber Skullcandy schickt die Ware einfach nicht los. Der Chat-Bot ist keine Hilfe, also habe ich eine Supportanfrage geschickt, mit der Information, dass ich die Kopfhörer bis zum 17.12.2025 benötige und wissen möchte, warum sie nicht verschickt wurden. Die Antwort war ein Witz, nur ein allgemeiner Text, dass die Pakete schon vor Weihnachten ankommen und ich sie sonst ja stornieren könne. Die Kopfhörer sind für mich und kein Weihnachtsgeschenk, aber entweder werden die Support Anfragen nicht einmal gelesen oder Skullcandy ist seine Reputation egal.
Es ist das erste Mal seit Jahren, dass ich mich für Skullcandy entschieden habe und ich bin enttäuscht. Mein Geld zu behalten, die Ware nicht raus zu schicken und dann auch noch so dreist zu reagieren ist peinlich für so eine große Marke.
12 grudnia 2025
Opinia niezależna
Odpowiedź od Skullcandy (EU)
We’re sorry for the delays and understand how frustrating this has been. Progress is being made to clear shipment backlogs, and additional inventory has arrived to help us move orders forward.
Our teams are working hard to get products dispatched as quickly as possible, and we truly appreciate your patience and support while we improve communication and service.
Slechte service
Heb nog nooit zoeen wazige website meegemaakt
wil mijn bestelling annuleren het gaat gwn niet
Word alleen maar doorverwijst naar een chatbot die het niet begrijpt
11 grudnia 2025
Opinia niezależna
Odpowiedź od Skullcandy (EU)
We’re sorry to hear about the frustration you experienced with our website and support channels. We’ve reached out to you directly and provided a resolution regarding your order.
Mr. Erwin F.
Mr. Erwin F. se ocupó de mi caso de garantía, es complicado llegar a contactar con un agente pero cuando se consigue son muy resolutivos.
9 grudnia 2025
Opinia niezależna
Odpowiedź od Skullcandy (EU)
Thank you for sharing your experience. We’re glad to hear we were able to handle your warranty case efficiently. We understand it can sometimes take longer than expected to connect with an agent, and we’re working hard to make that process smoother.
Your feedback helps us improve, and we truly appreciate you taking the time to let us know.
I am waiting for 10 days now and my…
I am waiting for 10 days now and my order is nowhere i refounded it but then i changed my mind but here you can’t talk with nobody i don’t know if I can cancel my refound request but i am really worried I just wan’t my product please.
29 listopada 2025
Opinia niezależna
Odpowiedź od Skullcandy (EU)
Our EU units have arrived and are currently being processed in the warehouse. We understand how frustrating delays and lack of updates can be, and we’re sorry for the inconvenience. Please rest assured that your order is moving forward, and we truly appreciate your patience as we work to complete deliveries as quickly as possible.
no updates and no support
haven’t got a single update on my order i made on 27 november, I tried contacting 4 times and got nothing but automated responses.
I ordered limited edition EVO’s and was told the shipping would be 5-10 days, fine i can wait but its now been 12 days with no update.
thanks for the response, got the order update in my mail.
9 grudnia 2025
Opinia niezależna
Odpowiedź od Skullcandy (EU)
Our EU units are now in the warehouse and actively being processed. We know delays and missing updates can be frustrating, and we apologize for the inconvenience. Please be assured that your order is progressing, and we greatly value your patience as we work to complete deliveries as quickly as possible.
useless customerservice
ORDER 502353598 - No shipping update, money taken. Support email is invalid, and the AI bot is useless. I can't even cancel the order.
8 grudnia 2025
Opinia niezależna
Odpowiedź od Skullcandy (EU)
Our EU units have arrived, and the warehouse is actively processing orders. We understand how frustrating delays and lack of updates can be, and we’re truly sorry for the inconvenience. Rest assured, your order is moving forward, and we sincerely appreciate your patience as we work to get everything delivered as quickly as possible.
Incompetent and should not be allowed to run their own storefront
I bought some headphones, they arrived broken. I googled it. Seems to be a common issue. No biggie, I'll return them. They're not refunding my delivery AND making me pay to deliver it to them. They refuse to accept it in person too even though I'm right next to the centre. Their customer service bot just doesn't work.
I'M out of at least £15 because of a mistake THEY made and REFUSE to fix
8 grudnia 2025
Opinia niezależna
Odpowiedź od Skullcandy (EU)
We’re very sorry to hear about your experience with the broken headphones and the frustration caused by the return process. This is not the level of service we aim to provide.
They dont even ship your order
Ordered a headset from Skullcandy EU seven business days ago, and absolutely nothing has happened with my order since. No shipping updates, no progress—just complete silence.
I contacted their online chat three different times, and the only answer I got was that my order might ship next Monday. To make things even more unbelievable, they told me that if it still hasn’t shipped, I should contact my own bank to see if they can issue a refund. That’s honestly absurd. A company should handle its own refunds, not push customers toward their banks.
Overall, this has been a frustrating and unprofessional experience. I expected much better from a brand like Skullcandy. At this point, I wouldn’t recommend ordering from their EU store unless you’re prepared to chase down your own order and possibly your own refund.
24 listopada 2025
Opinia niezależna
Odpowiedź od Skullcandy (EU)
We’re sorry to hear about your experience. Your order should never go without updates, and asking you to contact your bank was not the right guidance. We’re reviewing this internally to prevent it from happening again. Please reach out to us at support chat/phone with your order number so we can resolve this quickly, whether by shipping your headset immediately or processing a refund ourselves.
DO NOT ORDER FROM THEIR WEBSITE
Its been a week since I purchased Crusher Evos and they havent even proccessed my order, its still in their warehouse. No emails, no updates, NOTHING. Their customer support is also quite useless. So if you decide to buy anything from Skullcandy just order through Amazon because they have figured out their deliveries.. No idea how such big company have so many problems with one of the easier tasks...
Edit: So delivery took 2.5 weeks, unacceptable.
Headphones themselves: 5/5
3 grudnia 2025
Opinia niezależna
Odpowiedź od Skullcandy (EU)
We’re very sorry to hear about the delay with your Crusher Evo order and the lack of updates you experienced. This is not the level of service we aim to provide.
We’ve already reached out to you directly to resolve your concern and ensure this is addressed promptly.
Thank you for bringing this to our attention. Your feedback helps us improve, and we’re committed to making this right.
Great help
There was a bit of a confusion with my order about the payment, but got helped very quickly and have been treaded with kindness. Cant wait to use the new headphones!
1 grudnia 2025
Opinia niezależna
Odpowiedź od Skullcandy (EU)
Thanks for sharing your experience with us! Enjoy your new headphones and keep on rockin’ Skullcandy!
I can not believe that I am STILL…
I can not believe that I am STILL waiting for a reply with regards to my warranty claim for my sons ear buds. I shouldn't have to keep writing reviews ....
27 listopada 2025
Opinia niezależna
Odpowiedź od Skullcandy (EU)
Hello Samantha,
We’re very sorry for the frustration this delay has caused, especially with your son’s earbuds. Please know that your warranty claim has already been processed, and you’ll be receiving confirmation and next steps shortly.
We appreciate your patience and the chance to make this right. If you have any questions in the meantime, our support team is here to help.
Avoid at all costs
Ordered over a month ago and still yet to receive my package. Worse is that I haven’t gotten any updates on the status of my order for weeks. And the cherry on top is the horrible costumer service. The chat box is utterly useless and there is no way to get a hold of anyone that can help. I am extremely frustrated and demand a complete refund.
26 listopada 2025
Opinia niezależna
Odpowiedź od Skullcandy (EU)
Thanks for sharing your feedback, Helen. We’re very sorry for the delay with your order and understand how frustrating this has been.
Our customer service team has already reached out to you directly to work on a resolution, and we’ll continue to support you until this is fully resolved.
We appreciate your patience and the opportunity to make things right.
Pricing
I started to be intereste because they had ads everywhere and the style seems nice. I found a bundle recently for workout which was the crusher active 540 with push anc active earphones for 203 euros which quite decent for what they offer.
They now have 'black friday' deals and this bundle is not any more live. These two products are now more expensive with discount as it was before.
2ns review: after discussing with them they decided to give me a coupon for them to proceed. Very profesional and good customer service.
21 listopada 2025
Opinia niezależna
Odpowiedź od Skullcandy (EU)
Thanks for sharing your feedback. We’re sorry for the confusion around the pricing, promos can change quickly, and we know that can be frustrating. Our customer service team was able to connect with you and provide a resolution, and we appreciate you giving us the chance to make things right. If you need anything else, feel free to reach out via chat!
SAV aux abonnés absents après erreur d'envoi de commande
Impossible de joindre le service client suite à la réception d'un mauvais article.
Dans une même commande, j'ai commandé un set d'écouteurs Method ANC que j'ai bien reçu et le Crusher ANC 2 que je n'ai pas reçu - à la place j'ai reçu une paire d'écouteurs Rail ANC qui ne m'intéressent pas. Par ailleurs, le crusher est beaucoup plus cher que les rails...
Depuis dimanche (on est mardi), j'essaye d'avoir un contact avec le service client. Le chatbox (très limité) est censé m'avoir ouvert deux tickets à ce stade (un dimanche 16/11/25 et un aujourd'hui). Contrairement à ce que m'indique le chatbox, je n'ai reçu aucune confirmation de l'ouverture de ces tickets par mail et aucune réponse à ce stade. Il n'y a aucune adresse mail fonctionnelle accessible sur le site et j'ai dû fouiller sur internet pour en trouver deux (contact [at]skullcandy et security.issues) les deux m'ont renvoyé un avis de non-délivrance de mes messages.
Quand on fait de la vente en ligne, il est indispensable d'être joignable sans que vos usagers aient l'impression d'être les indiana jones du SAV perdu et doivent passer des heures à chercher une adresse qui ne fonctionne pas pour se retrouver contraints de laisser un avis sur trustpilot dans l'espoir d'être lu et entendu par vos équipes... Au cas cette bouteille à la mer fonctionnerait, voici mon numéro de commande 502347923
Les erreurs arrivent, recevoir le mauvais article n'est pas la fin du monde mais que vous soyez injoignables pour réparer vos erreurs ou juste rassurer vos clients donne l'impression d'une entreprise malhonnête. Je n'ose pas faire une demande de retour pour les Crusher que je n'ai pas reçu et vous renvoyer les Rails reçus par erreur parce qu'à ce stade, j'ai peur que vous m'accusiez de vol alors que c'est vous qui m'avez livré un article dont je ne veux pas et bien moins cher que celui que j'ai commandé ET payé. Si je n'ai pas de retour rapidement (aujourd'hui ou demain), je vais contester l'achat auprès de ma banque et ouvrir un litige officiel car ce genre de pratiques se fait au détriment des consommateurs qui ne savent pas se protéger.
MAJ 24h plus tard: en dépit de la réponse très aimable de Skullcandy qui indiquait m'avoir contactée suite à mon avis (au passé) et bien que j'ai immédiatement rempli le formulaire qu'ils m'ont adressé via trustpilot, ne n'ai toujours reçu aucun mail ni aucune indication effective de la marche à suivre pour faire soit l'échange, soit le remboursement que la réponse à mon avis me propose. (Oui, bien sûr, j'ai vérifié mes spams...). Donc, non, pour l'instant ma confiance n'est pas restaurée. Je mets à jour cet avis pour être utile aux autres consommateurs. Si Skullcandy tient effectivement parole. J'updaterai ici.
16 listopada 2025
Opinia niezależna
Odpowiedź od Skullcandy (EU)
Bonjour Marianne,
Merci d'avoir pris le temps de nous faire part de votre expérience. Nous sommes sincèrement désolés des désagréments que vous avez rencontrés. Recevoir le mauvais article est déjà très frustrant, et les difficultés que vous avez rencontrées pour joindre notre service client sont inacceptables.
Soyez rassurée : votre problème a été pris en charge et notre service client vous a contactée directement grâce aux informations fournies dans votre avis. Nous veillerons à ce que l'article incorrect vous soit retourné gratuitement et que le Crusher ANC 2 que vous avez commandé vous soit expédié dans les plus brefs délais. Si vous préférez, nous pouvons également vous rembourser intégralement et immédiatement.
Nous vous remercions de votre patience dans cette situation stressante et de nous avoir signalé ce problème. Nous mettons tout en œuvre pour le résoudre rapidement et vous permettre de retrouver confiance en nous.
I bougth the Skullcandy evo 4 years…
I bougth the Skullcandy evo 4 years ago. I stepped on them, took them trew the rain and Even dropped them from the 3rd floor on concrete. They are indestructable and the best Headphones i ever had
16 listopada 2025
Opinia niezależna
Odpowiedź od Skullcandy (EU)
Thanks for taking the time to share your experience with us. Keep on rockin' Skullcandy!
The agent that handled my problem i was…
The agent that handled my problem i was having was so kind to talk with and was very helpful.
13 listopada 2025
Opinia niezależna
Odpowiedź od Skullcandy (EU)
Thank you for reviewing us. Keep on rockin' Skullcandy!
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