I still haven’t received my order. I’ve contacted the support email THREE times asking for an update and NO ONE has responded. Horrible experience.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered the K beauty essential kit, where you get a cleansing oil, water based cleanser, toner, sheet mask, essence and moisturiser. It’s such w great introductory kit into Korean skincare, and my s... Zobacz więcej
Reakcja na opinię
Arrived safely and packaged well. Second time buying the products and it does what it says. Brilliant service thankyou skin library. I had alot of age spots splattered on cheeks and after using this... Zobacz więcej
Good prices, order arrived quickly after purchase. Excellent products - I quite like the fact it's a curated selection rather than every product under the sun, it makes it easier to find something goo... Zobacz więcej
Informacje dotyczące firmy
- Sklep z kosmetykami
- również w kategorii:
- Sklep z produktami dla zdrowia i urody
Informacje przekazane przez różne źródła zewnętrzne
Shop our specially curated selection of innovative Korean Skin care products. UK Delivery is £2 or get Free shipping on all orders over £25. FREE samples with every order. Sign up to get exclusive access to discounts, K-beauty events and exciting content!
Dane kontaktowe
Ashley Road, N17 9LZ, London, Zjednoczone Królestwo
- skinlibrary.co.uk
4,2
Dobra
244 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Stellar second customer experience!
My second customer experience was just as stellar as my first. Thank you so much!
10 stycznia 2021
Opinia niezależna
Odpowiedź od Skin Library
Hi Vivien,
Thank you so much for the compliments on our customer service, we always aim to provide the best shopping experience for our customers.
We hope you enjoy using your second order and hope to see you shop with us soon!
Order arrived in...
Order arrived in time as specified, even amidst the pandemic, arrived in tact and even with a couple of samples. Thank you skinlibrary!
6 stycznia 2021
Odpowiedź od Skin Library
Hi Alina,
Thank you for taking the time to leave us a review.
We hope you enjoy your order and the samples provided!
Quick delivery and nice selection of…
Quick delivery and nice selection of free samples with order. Will use again
6 stycznia 2021
Odpowiedź od Skin Library
Hi Andrea,
Thank you for leaving us such a lovely review!
We are glad to hear you will shop with us again, hope you enjoy using the products and free samples!
Amazing experience
Very nice selection of products. I bought a few items during the winter sale and it all went smoothly. I also had a few questions regarding international shipping because of the covid restrictions and I got an answer within minutes of contacting them on instagram. They are very kind and helpful. I can't wait to shop here again!
5 stycznia 2021
Odpowiedź od Skin Library
Hi Ada,
Thank you for taking the time to leave us a lovely review!
We are so glad we could help you with your order and hope you enjoy your order.
We hope to see you shop with us soon!
Odpowiedź od Skin Library
Hi Aitana,
Thank you for the lovely review, we are so glad to hear you enjoy using our products.
Hope to see you shop with us soon!
Odpowiedź od Skin Library
Hi T,
Thank you for the positive review, we are so glad to hear you are happy with our customer service. Hope you enjoy your order!
Fast Delivery, Quality products + Helpful free samples!
Products came quickly (considering the Royal Mail delays) with two free samples that match the skin concern of the products I purchased! Will definitely try them out to see if they help with my hyperpigmentation and if so I intend to buy the non-sample versions !
Also I stan skin library facial masks! The masks soak up most of the serum unlike masks you might buy in a drug store i.e. garnier. So less product is wasted!
2 stycznia 2021
Odpowiedź od Skin Library
Hi,
Thank you for such a lovely review! We hope you enjoy your order and the samples that came along with your order, we always try to provide samples which suit our customers skin type to ensure the samples do not go to waste.
We are so glad to hear that you love our facial masks as much as we do, thank you for trusting us with your skincare needs!
Always great service and speedy…
Always great service and speedy delivery! Free samples come in every delivery, which is very helpful and tempting ;)
2 grudnia 2020
Odpowiedź od Skin Library
Hi Kiki,
Thank you for taking the time to leave us such a lovely review!
Thank you for the compliments on our service, it is very much appreciated. We hope you enjoyed the products in your order and the samples, hoping to see you shop with us soon! :)
Great customer service
Great customer service, fast delivery and affordable prices, will continue to shop with them again 👍
2 grudnia 2020
Odpowiedź od Skin Library
Hi Saif,
Thank you taking the time to leave us a review, it is very much appreciated.
We are so glad to hear you will shop with us again, hope you enjoyed your order!
Speedy service
The order came within 4 days and the products were of great quality as per usual. Amazing service as always
2 grudnia 2020
Odpowiedź od Skin Library
Hi Peach,
Thank you for the compliments on our service, we always aim to provide exceptional service to our customers. We hope you enjoyed your order!
Quick delivery and I love the product.
11 listopada 2020
Odpowiedź od Skin Library
Hi Mary,
Thank you for taking the time to leave us a review!
We are so glad to hear you enjoyed your order, we hope to see you shop with us soon.
One of the best experiences I’ve had…
One of the best experiences I’ve had ordering k-beauty or beauty products at all online. Everything arrived safe & sound, and I like the option to purchase minis. All the products I’ve tried have been as I was hoping. Skin Library provided better package tracking and a prompter delivery than most sites I’ve ordered from.
10 listopada 2020
Odpowiedź od Skin Library
Hi Laura,
Thank you for shopping with us for you K-beauty needs! We are so glad to hear you enjoy the option to purchase mini's as we knew it would be difficult to purchase a full size product without trying it out first, so we decided to launch the mini shop.
It's also lovely to hear you have enjoyed the products as much as we do!
Hope to see you shop with us soon.
Excellent product and service every…
Excellent product and service every single time.
10 listopada 2020
Odpowiedź od Skin Library
Hi,
Thank you for shopping with us!
It is great to hear you enjoy the products as much as we do, and thank you for your compliments on our service.
We hope to see you shop with us soon!
Great selection of quality K-Beauty…
Great selection of quality K-Beauty products in fair prices. The delivery was fast and I got some nice little samples too! What's more important for me is the fact that, even though there was an issue with one of the items missing, it was resolved smoothly with fast replies on my e-mail and then a next day express delivery for the missing item together with more samples! Honest mistakes are always possible, but for a company to be able to respond rapidly like that, resolving the issue and keep a happy customer ..that's greatly appreciated. Thank you skin library :)
9 listopada 2020
Odpowiedź od Skin Library
Hi Mrs Argyro Liontou,
Thank you for shopping with us!
Thank you for you compliments on our service, it is truly appreciated. We hope you enjoyed your order and hope to see you shop with us soon!
I'm very pleased with everything
I'm very pleased with everything, the only complaint is that it took 10 days for me to get the package I ordered.
Nina
3 listopada 2020
Odpowiedź od Skin Library
Hi Nina,
Thank you for shopping with us and taking the time to leave us a review.
I apologise for the delay in the delivery, we dispatch items on weekdays and Royal Mail Standard delivery for International orders can take 5-7 working days, hence the delay in your order. We hope for your understanding.
Hope you stay safe and enjoy your order!
Excellent and swift service as well as…
Excellent and swift service as well as good communication. Happy that the products are those that I paid for, and they are of excellent quality. I will buy through Skin Library again.
14 października 2020
Odpowiedź od Skin Library
Hi Eleanor,
Thank you for taking the time to leave us a lovely review.
We are so glad to hear you are happy with your order, looking forward to see you shop with us soon!
Excellent and efficient service.
13 października 2020
Odpowiedź od Skin Library
Hi Cee,
Thank you for shopping with us and leaving us a lovely review!
Thank you for the compliments on our service, hope to see you shop with us soon!
10 out of 10 for Skin Library
Skin Library have never let me down on service or products. Order processing and delivery are always super quick and the variety of products on the website is fantastic with new products being added regularly. :)
13 października 2020
Odpowiedź od Skin Library
Hi Amzi,
Thank you for shopping with us!
We are so glad to hear you are happy with our website and service. We hope to see you shop with us soon!
Fast and efficient service
Fast and efficient service. Product arrived well packaged with some bonus samples and a handwritten note. Would happily recommend this company and will purchase from them again.
2 października 2020
Opinia niezależna
Odpowiedź od Skin Library
Hi Nicky,
Thank you for your lovely review.
We are so glad to hear you would recommend us, looking forward to see you shop with us again!
Excellent service
Excellent service! The package was carefully arranged and arrived in the estimated time. Thank you!
26 września 2020
Opinia niezależna
Odpowiedź od Skin Library
Hi Marta,
Thank you for leaving us such a great review, we hope you enjoyed your order!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.