I placed an order for a set pants and a top totaling $58.00. Upon arrival, I noticed the material was extremely thin. The top was frayed with missing ties either falling off or never attached after... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Aquistato articoli di abbigliamento terribili! Dalle foto sembrano carini poi quando arrivano sono cinesate di pessima qualità e tessuto di plastica.le taglie vestono minuscolo e i capi sono fatti mal... Zobacz więcej
Reakcja na opinię
Bonsoir j'ai reçu la robe longue sont magnifiques merci beaucoup, quand j'ai besoin votre d'aide vous m'avez répondu rapidement encore merci pour votre réponse et pour votre robe je ré commande encore... Zobacz więcej
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Never received order. Received multiple tracking numbers that never produced any results. Received email that one item wasn’t available after all and to pick another in its place. Contact customer sup... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Welcome to SisterParty, where fashion meets fun! We are your go-to brand for all things trendy and fabulous.
Dane kontaktowe
1,7
Bardzo słaba
341 recenzji
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Sister Party is Excellent!
I have ordered lots of clothes off of sisterparty before! They are absolutely stunning, amazing for price and good customer service! I definitely reccomend looking on Sister Party if you’re looking for your next holiday, rave, glam or even everyday outfit!
30 lipca 2024
Opinia niezależna
My order no coming to address.
27 lipca 2024
Opinia niezależna
Odpowiedź od Sisterparty
Hello,
If you have any questions regarding your order, kindly email us directly at the address given. We will be responding on the next business day.
Could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
Customer Complaint Team
complaint@sisterparty.com
The worst company Iv ever ordered from!
The worst company Iv ever ordered from!
Ordered 2 months ago, 1 item arrived and does not look anything like the picture, material is very cheap!
You’re better off ordering from shein or Temu!
I ordered 3 dresses £40 each! One arrived and no reply from the company at all!
Tried emailing Facebook and instagram and nothing!
Iv basically been robbed for £120!!!!
10 maja 2024
Opinia niezależna
Odpowiedź od Sisterparty
Hello,
Whether it's Facebook or Instagram, our response timeframe is always 24 hours. Our support team is a dedicated and prompt customer service team that keeps working very well throughout workdays and even weekends. If you didn't receive a response, please consider the possibility that you didn't reach out to the correct account or your message didn't get through.
Apart from live chat on other apps, we can also be contacted via email at support@sisterparty.com and complaint@sisterparty.com. Both channels's CS representatives are also required to make a response within one business day. So you can email us if live chat doesn't work out.
More importantly, we checked your ID on our system, and strangely, there was no order under the name of "Laurel Francis". And there was no order that is 120 GBP under "Laurel" or "Francis". Therefore, we wonder if your order was indeed placed on Sisterparty.
Please give us your order ID, which is a number beginning with SP, so that we can contact you and deal with your order.
Regards,
Customer Complaint Team
complaint@sisterparty.com
This page is a joke
This page is a joke! Their product are so low quality! They don’t look even close as in the picture. They take forever to arrive . Come form china . And then say the return is in between 30 days . But you have to wait for them to answer a email that off course they never replay to . So it make it impossible for people to return .. I but 15 dresses and from all the pieces I probably like 2, I want to return but not answer. Don’t buy anything there.
No good at all.
I guess they won’t answer the email or at least not in the next 30 days so I can’t return it .
1 lipca 2024
Opinia niezależna
Odpowiedź od Sisterparty
Hello,
I apologize for any frustration you might experience with the quality of the items. However, I would like to clarify that we have a dedicated and prompt customer service department that can respond to customers's emails within 24 hours. Though at the weekend it might be delayed a little bit, our response is always in a timely manner. If you have waited for a response for more than one business day, please consider that your emails didn't get through.
I noticed that there was no email from your order address in our inbox. If you used it to contact us, please know that it might have not gone through. For your convenience, we have used complaint@sisterparty.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Customer Complaint Team
complaint@sisterparty.com
First time ordering from sisterparty… Highly recommend
First time ordering from sisterparty and I'm extremely happy with my dress, fantastic quality and true to size. I was worried it wasn't going to come in time for my festival so I emailed customer service and the communication was very quick
8 lipca 2024
Opinia niezależna
Clothing is absolutely terrible cheap…
Clothing is absolutely terrible cheap trash quality never been as disappointed in my life!
6 lipca 2024
Opinia niezależna
Odpowiedź od Sisterparty
Dear customer,
First of all, we would like to express our deep apologies. We value your feedback and are very sorry for the quality issues you have experienced.
In order to be able to better understand the situation and provide you with a solution, we require your order number for further investigation and processing. Please provide your order number through the background or email below, and our customer service team will contact you as soon as possible to ensure that your satisfaction is properly handled.
We apologize again for the inconvenience and thank you for your understanding and support.
Customer Complaint Team
complaint@sisterparty.com
I love everything here😭 i ordered my…
I love everything here😭 i ordered my dress for my birthday and was amazing. A big thank you was absolutely lovely ❤️❤️
20 czerwca 2024
Opinia niezależna
Un article reçu sur deux
Un article reçu sur deux, mauvaise qualité, la coupe est déglacée, le tissu infecté, la combi de couleur blanche est tachée de bleu. 3 semaines pour recevoir. La qualité est très polluante. Car j’ai déjà jeté à la poubelle. J’aurais honte de porter quelque chose pareil. Ne achetez pas, vous allez regretter. Ps: j’attends toujours mon remboursement pour le deuxième article pas reçu.
7 czerwca 2024
Opinia niezależna
Odpowiedź od Sisterparty
Chère Cleide,
Veuillez accepter Mes Excuses sincères pour toute frustration que vous pourriez éprouver. Vos commentaires seront documentés et partagés avec l’équipe correspondante pour vérifier et progresser.
En ce qui concerne l’article reçu, en reconnaissance du désagrément que vous avez éprouvé, nous avons utilisé plainte@sisterparty.com pour vous envoyer un courriel de suivi à ce sujet. Veuillez vérifier votre boîte de réception. Nous espérons avoir de vos nouvelles et que ce problème sera résolu dès que possible.
Quant au remboursement de l’annulation, il avait été émis à partir du 29 juin. J’ai joint la capture d’écran du remboursement au dernier email pour votre vérification. Si vous n’avez pas vu un remboursement de 55.95 EUR, veuillez vérifier l’historique de vos transactions sur la plateforme de paiement d’origine.
Si vous avez des questions complémentaires, n’hésitez pas à nous contacter à l’adresse ci-dessous.
Cordialement,
Customer Complaint Team
complaint@sisterparty.com
The communication is zero
The communication is zero. I have been struggling with maintenance requests for months. They finally see what I am going through, but it looks like it is not important.
18 kwietnia 2024
Opinia niezależna
Odpowiedź od Sisterparty
Hello,
Our contact channels are all working well. Customers can reach out to our customer service department by emailing us at support@sisterparty.com and complaint@sisterpaty.com. They can also do a live chat with Sisterparty on Facebook. We always respond to customers within 24 hours. If you didn't get a reply, please consider the possibility that your email/message didn't get through.
BTW, the only order I found under the name of "Ousmane" was back in 10/2/2023, which is obviously not your order. I am not sure if your order was placed on Sisterparty or some store with a similar name.
Therefore, could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Customer Complaint Team
complaint@sisterparty.com
Ordered an item about 3 weeks ago
Ordered an item about 3 weeks ago, no email got sent to me or anything but I have the order number. Tracking is saying delivered to a completely different address and area then I have given… I’m abit confused and no order has come.
27 czerwca 2024
Opinia niezależna
Odpowiedź od Sisterparty
Dear Rhiann,
Please accept my sincere apology for any frustration you might experience. Your feedback will be documented and shared with the corresponding team to verify and make progress.
Upon inspection, I found that the package of your order has arrived in the UK and was delivered on June 18. During transportation, its tracking number has been changed to a Yodel one. You can verify its status by checking out the attachment or hitting the link below.
Tracking link: https://www.yodel.net.cn/tracking/JJD0002232212728614/PO110FE
Tracking #: JD0002232212728614
TEL: +0344 755 0117
If you did not receive the parcel, kindly email us to inquire about the details. You can also call this number and provide your name and the tracking # to address the issue.
We have used complaint@cherley.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Customer Complaint Team
complaint@sisterparty.com
This company is a huge red flag
Their website is a huge red flag, they also sell the same exact items as outcast. They asked me to enter my email to give me a coupon code, and there was no coupon code. I went to ex out and tried again, nothing. Thank god I didn't place my order.
EDIT: The company is an ACTUAL SCAM. They copy all product images from outkast, fashion nova, white fo and more!!! this company will should be shut down!!!!
20 czerwca 2024
Opinia niezależna
Odpowiedź od Sisterparty
Hello,
We sincerley apologize for the inconvenience caused by the error. Usually the email with the gift card code will be sent to the address you entered right away. If you didn't receive it, it might go into the spam box. We will investigate this matter and fix it. Thank you for bringing it to our attention.
Regarding the code, you can contact our support team to get it. As a token of apology, we can upgrade the code to a bigger amount. If you like, kindly offer us your email address in Truspilot background and the SKU # of the item you were to buy, we can provide a gift card code to you directly.
We can be emailed at complaint@sisterparty.com.
Customer Complaint Team
complaint@sisterparty.com
AVOID AT ALL COSTS !!!!!
Ordered an outfit on the 28th march and it’s still not here emailed multiple times to ask for refund but just told it will be shipped in a few weeks each time
18 czerwca 2024
Opinia niezależna
Odpowiedź od Sisterparty
Dear Caitlin Rodgers,
We deeply apologize for any inconvenience caused!
As requested, we have canceled the order. It may take some time for the refund to return to your paying account.
（1-If it’s a PayPal refund, please wait 1 to 7 business days for the funds to settle in your account. You can view the status of the refund from your Account History.
> Log in to your PayPal account.
>Click History
2-If it’s a credit card refund, it may take 5 to 10 business days for the funds to appear in your account. This delay entirely depends on your credit card company and its intermediaries.）
Thank you for your understanding and support. If you have any further questions or concerns, please don't hesitate to contact us.
Best regards,
Customer Complaint Team
complaint@sisterparty.com
I specifically didn’t order any items…
I specifically didn’t order any items on preorder because I needed it ASAP, after I placed the order and it was taking so long they then all of a sudden said pre-order. Your staffing issue isn’t a good enough response for poor customer service. You have cancelled the other two items but you’re asking ME to PAY to send back the cheap and awful quality dress you have sent me or you are offering me an £8 partial refund?!?! Your customer service emails aren’t even grammatically correct and you don’t even address customers by their name. You have sent an item that isn’t as described and therefore you should offer a full refund and refund the postage costs as this is your error not mine.
17 czerwca 2024
Opinia niezależna
Odpowiedź od Sisterparty
Dear Georgia,
We apologize that the support team's solution was not satisfactory. After accounting for the discount, we are issuing the full refund of the blue dress on our side, which is 28.16 GBP. The funds may take a few days to return to your paying account.
(1-If it’s a PayPal refund, please allow up to 3 to 7 business days to be completed depending on how the item was paid (e.g. PayPal balance, credit/debit, or checking account).
You can view the status of your refund from your Account History.
> Log in to your PayPal account.
>Click History
2-If it’s a credit card refund, it may take up to 5 to 10 business days to appear in your account.
If any delay occurs please call PayPal or the bank for further query.)
Thank you for your understanding. If you have any follow-up queries, please feel free to contact us at the address provided.
Kind regards,
Customer Complaint Team
complaint@sisterparty.com
3 articles commandés
3 articles commandés, 2 reçus au bout de 2 mois et le dernier 1 mois et demi après. De plus taille beaucoup trop petit rien ne me va et tissu fragile, de mauvaise qualité.
14 czerwca 2024
Opinia niezależna
Odpowiedź od Sisterparty
Bonjour,
Nous sommes désolés que l'article n'ait pas répondu à vos attentes. Nous prenons les commentaires des clients au sérieux et prendrons note de votre avis auprès de l'équipe concernée pour progresser. Soyez assuré que les commandes sont retournables et remboursables – vous pouvez nous contacter à support@sisterparty.com pour régler le problème.
Pour votre commodité, nous avons utilisé complaint@sisterparty.com pour vous envoyer un e-mail afin de donner suite à cette affaire. Veuillez vérifier votre boîte de réception. Nous espérons avoir de vos nouvelles et que ce problème soit résolu dès que possible.
Salutations,
Muy buena calidad, tarda en llegar.
Estoy editando mi reseña de hace un tiempo atrás. Me ha llegado todo lo que pedí, pero por separado. La calidad es muy buena y vale la pena lo único malo es que tarda mucho en llegar y en mi caso que pedí 8 prendas me llegaron por separados. Por el resto tanto en calidad y diseño muy bien. Cambio mis estrellas porqué vale la pena.
9 czerwca 2024
Opinia niezależna
Odpowiedź od Sisterparty
Querida Angie,
Confío en que este correo electrónico te encuentre de buen humor. Al leer su publicación en Trustpilot, me sentí obligado a comunicarme con usted y asegurarme de que abordamos sus inquietudes para su máxima satisfacción.
Tras la inspección, descubrí que los artículos que ordenó son artículos de pedido anticipado, como se indica en el nombre del producto. Los artículos en reserva se enviarán más tarde que los artículos en stock. He marcado su pedido como prioridad para que nuestro almacén empaquete y envíe su pedido primero cuando el artículo esté disponible.Recibirá un correo electrónico con un número de seguimiento una vez que su pedido haya sido enviado.
También descubrí que el equipo de soporte ya respondió a su correo electrónico, que fue en menos de 24 horas. Estamos haciendo todo lo posible para responder el correo electrónico lo antes posible. Esperamos que puedas entender.
Si tiene alguna pregunta de seguimiento, no dude en contactarnos a la dirección a continuación.
Saludos,
Customer Complaint Team
complaint@sisterparty.com
Would allow refunds/returns
Will not allow you to return items to get your money back. They duplicated my order which was over $400 will not send me a return label. It’s just a circle of emails with no help.
Placed a separate order, the item is out of stock. Will they refund it? They said pick another item for same price.
Stay away from this company.
6 czerwca 2024
Opinia niezależna
Odpowiedź od Sisterparty
Hello,
We apologize for any inconvenience caused. We can't create any order, including a duplicate one, unless the customer paid for it. In such a case, we suggest you contact us or check the transaction history to see if the original order got through.
Regarding the item out of stock, the offer, such as replacement, only served as an alternative. If you want to cancel it for a refund, of course you are allowed to. This was also what the support team did -- canceled the item as you requested.
If you have any follow-up questions, please feel free to contact us at the address below.
Regards,
Customer Complaint Team
complaint@sisterparty.com
HORRIBLE CUSTOMER SERVICE AND FALSE…
HORRIBLE CUSTOMER SERVICE AND FALSE ADVERTISING. So I was prompted to order something to get free shipping, placed the order and was charged TWO shipping fees. So $9.99 X2. Then I looked them up online and saw that they are a SCAM!!!! Tried contacting them, NO ONE has responded to me.
I JUST placed this order and want to cancel it. I WANT A REFUND and know for a fact that is possible since I just placed the order before finding out they were a scam...
I am reporting them to Better Business Bureau if they do not cancel and refund me for Order No. SP00145148
AND I KNOW YOU ARE USING FAKE AI IN YOUR ADS!!!! I HAVE SCREENSHOTS.
1 czerwca 2024
Opinia niezależna
Odpowiedź od Sisterparty
Dear Zoe Birnbaum,
Please note that the ad says "✈ FREE SHIPPING on order over US $89". Your order, #SP00145148, was $82.98. it was not until you paid for the shipping that your order was over the amount.
I also noticed that the third item had been ordered independently and had not been added to order # SP00145148 by you. This means it is an entirely new order with a new order ID, # SP00145150. This was the reason why you were charged for the shipping twice. We suggest you order everything once to enjoy free shipping.
Regarding the response, we responded to you within 3 hours after you reached out, which was pretty fast a reply. As for the cancellation, the support team also canceled the order as you requested and refunded you the money as soon as within one day though it was at the weekend. Therefore we would like to clarify that we are not a scam.
We appreciate your understanding and support. If you have any further questions or concerns, please don't hesitate to contact us.
Regards,
Customer Complaint Team
complaint@sisterparty.com
The dress we ordered did not have…
The dress we ordered did not have accurate sizing and the dress did not look like the one advertised.
29 maja 2024
Opinia niezależna
Odpowiedź od Sisterparty
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress.
Regarding the quality and fit of the items, we assure you that our products undergo a quality check before being shipped out. However, we understand that each customer is unique in their preferences, and we will do our best to improve our overall quality and fit.
Rest assured that orders are returnable and refundable -- you can reach out to us at support@sisterparty.com to sort it out. If their service is not satisfactory, you can escalate the order to complaint@sisterparty.com.
We are fully committed to providing the best possible service and we remain at your disposal should you need assistance.
Warmest regards,
Customer Complaint Team
complaint@sisterparty.com
Odpowiedź od Sisterparty
Hello Melissa,
Upon inspection, I found that the parcel of your order had been shipped. For your verification, please find enclosed a screenshot showing the package update.
Tracking #: YH24051702560SZ
Other tracking sites:
https://www.17track.net/en#nums
https://www.track718.us/en
Once the warehouse ships out the package, the whole waiting time on the customer side normally ranges from a week to 3 weeks.
If you have any follow-up questions, we suggest you contact us at the address below.
Regards,
Customer Complaint Team
complaint@sisterparty.com
waiting for an update for delivery
waiting for an update for delivery, no indication on website to warn me before ordering of the extremely long delivery/processing time, anywhere from 10-28 working days which would of completely impacted me spending what I did with this company as I need outfit options for an event at the end of the month
I completely understand things take time to ship around the world and not every brand has the ability to offer next day delivery etc, but I would expect clear and transparent delivery information
now I am hearing reviews that refunds/returns take equally the same length of time this is deeply saddening
17 maja 2024
Opinia niezależna
Odpowiedź od Sisterparty
Hello,
Thank you for bringing your order to our attention. We understand the importance of resolving any issues you may encounter during your shopping experience with us.
In order to investigate and address the matter effectively, we kindly ask for some additional information to help us locate your order. Could you please provide us with your order number and the email address associated with your purchase? This will enable us to access the relevant details and proceed with the appropriate actions.
Alternatively, you are welcome to send us an email at complaint@sisterparty.com with your order details. Our dedicated customer service team will be ready to assist you and ensure that your issue is handled promptly and satisfactorily.
We appreciate your cooperation and patience in this matter. Your satisfaction is our top priority, and we are committed to providing you with the best possible service.
Thank you for choosing Sisterparty. We look forward to resolving your issue swiftly.
Best regards,
Customer Complaint Team
complaint@sisterparty.com
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