I placed an order for a set pants and a top totaling $58.00. Upon arrival, I noticed the material was extremely thin. The top was frayed with missing ties either falling off or never attached after... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Aquistato articoli di abbigliamento terribili! Dalle foto sembrano carini poi quando arrivano sono cinesate di pessima qualità e tessuto di plastica.le taglie vestono minuscolo e i capi sono fatti mal... Zobacz więcej
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Bonsoir j'ai reçu la robe longue sont magnifiques merci beaucoup, quand j'ai besoin votre d'aide vous m'avez répondu rapidement encore merci pour votre réponse et pour votre robe je ré commande encore... Zobacz więcej
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Never received order. Received multiple tracking numbers that never produced any results. Received email that one item wasn’t available after all and to pick another in its place. Contact customer sup... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Welcome to SisterParty, where fashion meets fun! We are your go-to brand for all things trendy and fabulous.
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DON’T TRUST THEIR REPLIES
I ordered a set for Halloween on AUGUST 25th! August!! That was almost two months ago and should be plenty of time to come in before Halloween. After taking a month to even ship the item, I reached out to the company who assured me this was normal with pre-order items. What’s absolutely not normal is that they suddenly “shipped it” on September 25th, and it has taken almost a month with no updates for weeks! The “shipping company” looks very illegitimate and I have never seen this company despite ordering from overseas often. After not having any update for a full week on the “tracking info” I did my research and found the shipping company is fraudulent as well! Horrible people who can “work here” and respond to these reviews knowing they are frauds and scammers. DO NOT BUY OR TRUST THEIR RESPONSES.
20 października 2024
Opinia niezależna
Odpowiedź od Sisterparty
Dear Claire Johnson,
We deeply regret the unacceptable delay and lack of communication you experienced with your Halloween order. Our sincerest apologies for this inconvenience.
Please rest assured, despite the delays and concerns about the shipping partner, we are a fully legitimate company. The current situation is a result of unexpected customs inspection and logistics challenges that stretched our capacities. We're taking swift actions to rectify these issues.
We understand your frustration and appreciate your patience. Thank you for your understanding during this challenging period. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
Sisterparty Team
complaint@sisterparty.com
My shipment never came
My shipment never came. I told the company and they said they cannot give me a refund. It wasn’t even my fault. The shipment never came. It’s ridiculous. Don’t order from this company! It’s been over a month to get one item and it comes from China.
8 października 2024
Opinia niezależna
Odpowiedź od Sisterparty
Dear Athena Jensen,
Thank you for sharing your feedback; we’re truly sorry to hear about the frustration and inconvenience you’ve experienced with the delayed shipment and subsequent communication around your refund request.
Regarding your request for a refund while your order is still in transit, we acknowledge the inconvenience you're facing. However, we must clarify that our standard policy does not permit refunds for orders that are still in the shipping process. This policy is in place due to the logistical complexities involved once an order leaves our facility.
We want to reassure you that we absolutely do not view the situation as being your fault. We regret giving off any impression that suggested otherwise. Our intent was to explain the standard procedure concerning in-transit shipments.
Your order is now in the process of reception by the USPS. Once they receive it, they will take over the delivery and deliver your order soon. If you have any follow-up questions, please feel free to contact us at the address below. We are here to help.
Best regards,
Sisterparty Team
complaint@sisterparty.com
Purchase a dress for my grand daughter
Purchase a dress for my grand daughter. The dress is for a special occasion. This company provides no confirmation regarding delivery or respond to emails.
Current status will most likely have to find another dress.
The dress was ordered on Sept 19th, just noticed it’s a preorder this is a scam and the company should provide disclosure on delivery.
19 września 2024
Opinia niezależna
Odpowiedź od Sisterparty
Dear Nicky,
Upon inspection, we found that the item you ordered is a pre-order item, as indicated in the product name. Pre-order items would be shipped later than those items in stock. You will receive an email with a tracking number once your order has been shipped.
Regarding the response, I checked the email chain between you and support@sisterparty.com and found that the CSR responded to your emails within only a few hours. Perhaps it had gone your spam folder so you didn't see it. But rest assured, you can always reach out to the provided address below and we are always here to help.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
Sissterparty Team
complaint@sisterparty.com
I ordered an outfit for a music…
I ordered an outfit for a music festival on August 19th and it’s now September 23rd and it hasn’t even shipped yet. The music festival is in a week and I’m thinking I won’t get it in time. The website says it will ship in 7-20 business days and we’re now at 30 business days.
23 września 2024
Opinia niezależna
Odpowiedź od Sisterparty
Hi
Upon inspection, we found that the item you ordered is a pre-order item, as indicated in the product name. Pre-order items would be shipped later than those items in stock. You will receive an email with a tracking number once your order has been shipped.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
Sissterparty Team
complaint@sisterparty.com
The clothings are beautiful
The clothings are beautiful and they did not fit me so i returned them. The return process was very well structured and professional. I would recommend the website for ladies that like classy, sexy and edgy outfits. Thank you.
8 września 2024
Opinia niezależna
sono molto satisfatta dei prodotti,i…
sono molto satisfatta dei prodotti,i vestittini sono bellissimi,e guando o incontrato il problema con le taglie che eranno piccoli loro mi sono venutti incontro e mi anno aiutato e rimborsato . sono una ditta seria , molto satisfata💋💋🥰🥰
30 sierpnia 2024
Opinia niezależna
I’m very disappointed in the outfit I…
I’m very disappointed in the outfit I bought for my wife. We don’t have the rest yet as it was sent in multiple orders. We bought four outfits. If the first one is anything to judge by then it’s not looking good. If it’s below what’s ever timed we will be asking for a full refund as is my right by Australian consumer law. I’m sick of companies sending out articles that don’t match what is advertised. In response to your reply. I checked my email. Trash spam the entire thing. You didn’t send me a response. It’s just a ploy to try and get some credit back. However by lying you are simply making things worse.
31 sierpnia 2024
Opinia niezależna
Odpowiedź od Sisterparty
Dear Jared,
Please accept my sincere apology for any frustration you might experience with the items received. Your feedback will be documented and shared with the corresponding team to verify and make progress.
Upon inspection, I found that the other 2 items had been shipped and the parcel is in transit. It can be tracked at https://www.yuntrack.com/parcelTracking?id=YT2424021236037725
For your convenience, we have used complaint@sisterparty.com to send you an email to follow up on this matter. Please check your inbox.
Best regards,
Sissterparty Team
complaint@sisterparty.com
Just like the images online …
I ordered multiple dresses and cannot be more happy with the quality fit, and materials of all of them
1 sierpnia 2024
Opinia niezależna
Obsessed!
This brand is great with their customer service and this is now my 3 rd time buying from them and I love every single piece I receive and get so many compliments everywhere I go!
13 lipca 2024
Opinia niezależna
Full refund
I recently wrote a review of this company following the delivery of a play suit that was nothing like the one ordered. I gave it 1 star at that point. Following a refund offer of £15.00 from sister party I wrote a very strongly worded email and received a full refund. If your not happy with your purchase, please do not accept a partial refund thinking it’s better than other. You’re entitled to receive EXACTLY what you ordered. I have given them 2 stars now which is for the refund received but I would not give them a higher score because the company offered a ridiculous refund amount instead of taking responsibility for a substandard product. Original price was £45,00 so £15.00 refund was insulting. The playsuit advertised was NOTHING like the one received. So I’m grateful for the full refund but would not recommend you buy from this seller.
21 sierpnia 2024
Opinia niezależna
Odpowiedź od Sisterparty
Hello,
Thank you for updating us on the resolution of your issue. Though the partial refund offer presented to you as an alternative to returning the items was not meant to cause any confusion or frustration, (It was simply an option we provided to accommodate different customer preferences, such as customers who may find the return not practical), it's crucial for us to ensure customer satisfaction.
We understand your dissatisfaction with the discrepancy between the advertised product and what you received, as well as the initial refund offer. We want to assure you that we take customer feedback seriously and are taking steps to prevent similar issues in the future. If you choose to shop with us again, please let us know if you have any concerns, and we will work diligently to address them.
Thank you for your feedback, and we hope to have the opportunity to serve you better in the future. We appreciate your time and hope you have a pleasant day ahead.
Customer Complaint Team
complaint@sisterparty.com
My favorite clothing site!
This was my first time shopping here so I only purchased 3 items to see how they would turn out first....IM OBSESSED!!iv gotten so many compliments I feel sexy in every look and iv already placed another order!
18 maja 2024
Opinia niezależna
Odpowiedź od Sisterparty
We're absolutely delighted to hear about your wonderful experience with us! It's fantastic that you're obsessed with your items and feeling great in them. Thank you for your repeat order and for sharing your positive feedback. Enjoy your new purchases, and we look forward to serving you again soon! If you have any follow-up queries, please feel free to contact us. 💗
The dress came in a very neat and…
The dress came in a very neat and secure package. It was properly wrapped, ensuring no damage could occur during the delivery process. The package was easy to open, too. I appreciate when thoughtful packaging coincides with online shopping, as it demonstrates good customer service. Makes me feel a lot more satisfied with my purchase.
15 sierpnia 2024
I'm really satisfied with this…
I'm really satisfied with this purchase. It took three weeks to arrive, but the quality is spectacular. The fabric feels quite nice and the stitching is robust. It is worth the wait.
12 sierpnia 2024
I recently purchased this dress and I'm…
I recently purchased this dress and I'm absolutely thrilled with its quality. The material is exceptionally soft, comfortable, and breathable - perfect for summer. It has a lovely drape that flatters the figure without clinging. The stitching is neat, keeping the dress durable. Overall, it gives a casual yet elegant look. Definitely great value for money. Highly recommended!
11 sierpnia 2024
Not received
Ordered 5 th July still not received items, have sent 2 emails with no communication back.
12 sierpnia 2024
Opinia niezależna
Odpowiedź od Sisterparty
Dear Michelle,
We are deeply sorry for any inconvenience caused by the delay in shipping.
Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first, then contact our customer service team at the address provided below to inquire about its shipping time. We will be responding as soon as we can. If it cannot be delivered on the date you expected, you are always allowed to ask for a cancellation of the order before shipment.
Regarding the reply, it is verified that the support team's CSR has responded to your email within 24 hours of receiving. If you didn't see it, we suggest you check your spam folder. Alternatively, you can escalate the matter to our customer complaint team at complaint@sisterparty.com.
Kind regards,
Customer Complaint Team
complaint@sisterparty.com
Bad quality items, good quality customer service
I ordered 4 dresses for a holiday to Ibiza, unfortunately, although I ordered them 3 weeks prior to going on holiday, they didn't arrive in time and four dresses were shipped out in three packages. Two arrived when I was on holiday and the following two arrive separately 1 week after I got back. Shipping is SLOW.
When I opened the dresses the quality wasn't great. See-through, bad stitching and also one, I couldn't even figure out HOW to get the top half one to cover me. I did reach out to customer service and they were great, they offered a 65% refund and I didn't have to return the items. I'm in the UK and returning the items would have cost more than the 35% of the total I had to lose.
If you're in the UK, don't order from them as returning is a waste of money and free returns are NOT available. Clothing, I'd give 1 star, but customer service I'd give 4 stars.
It's just a shame I will not be wearing any of the dresses and I've in fact lost out on £35 in all.
6 sierpnia 2024
Opinia niezależna
Odpowiedź od Sisterparty
Dear Carrie Mason,
Thank you for taking the time to share your feedback on your recent purchase from us. We are sorry to learn that the quality of the dress did not meet your expectations and that the delay in shipping caused inconvenience to your holiday plans. We understand the importance of receiving items on time, especially on special occasions, and we apologize for the late delivery of your order.
Thank you for your kind words about our customer service team. They are committed to ensuring that all our customers are treated with the utmost care and respect, and it is heartening to know that they can help you in a satisfying way.
Regarding the quality of your clothes, we are disappointed to learn that they are not up to our usual standards. We strive to provide high quality products to our customers, but in this case we seem to have fallen short. We are pleased that our customer service is able to provide you with a 65% refund.
If there is anything else we can help you with, or if you have any other questions, please don't hesitate to contact us. We hope to regain your trust in the future and ensure that your shopping experience with us is a positive one.
Best regards,
Customer Complaint Team
complaint@sisterparty.com
Worse online store ever
Worse online store ever. I ordered a dress for $34 plus $9.99 shipping it was so see through and bad quality. I asked for return info and they told me they would only refund me $14 and I would also need to pay my own shipping. The other option was they would give me a store credit of $18. On the website it state nothing about this return policy. PLEASE DO NOT SHOP HERE!!!
5 sierpnia 2024
Opinia niezależna
Odpowiedź od Sisterparty
Dear Paula,
First and foremost, please accept our sincere apologies for any frustration you may have experienced with our return process. The 30% refund offer was intended as an alternative option for those who find returns impractical. We're truly sorry if it came across as confusing or if it seemed we were unwilling to provide a full refund. Rest assured, we do also offer full refunds after customers return the product.
In our commitment to rectify the situation and regain your trust, we have reached out via our exclusive email (complaint@sisterparty.com) to discuss a workable solution. We kindly ask you to check your inbox and respond at your earliest convenience.
Once again, please accept our sincerest apologies. If you have any further questions, please feel free to contact us at the address provided.
Best regards,
Customer Complaint Team
complaint@sisterparty.com
I got this white dress and I long it’s…
I got this white dress and I long it’s so adorable and I got so many questions and compliments ❤️ very good quality and gonna get more and more dress for sure✨
25 lipca 2024
Opinia niezależna
Nefasto
Hace más de un mes que hice mi pedido y hasta la fecha no tengo ninguna modificación de ningún tipo, tan solo "awaiting shipment" y como bien he leído en otros comentarios, no es una página barata.
No lo recomiendo en absoluto.
5 sierpnia 2024
Opinia niezależna
Odpowiedź od Sisterparty
Queridos clientes,
Nos disculpamos por el retraso en el envío de su pedido anticipado. Descubrimos que el artículo que ordenó es un artículo de pedido anticipado, como se indica en el nombre del producto. Los artículos de pedido anticipado se enviarán más tarde que los artículos en stock. Le recomendamos que se comunique con nuestro servicio de atención al cliente primero para consultar sobre su pedido.
Después de verificar, descubrí que el paquete que solicitó se envió ayer.
Número de seguimiento: YT2421821236063153
Sitios de seguimiento:
https://www.17track.net/en#nums
https://www.track718.us/en
Una vez más, nos disculpamos por cualquier inconveniente, el tiempo total de espera por parte del cliente suele ser de 1 a 3 semanas una vez que el pedido se envía desde el almacén.
Si tiene alguna pregunta de seguimiento, no dude en contactarnos en la dirección a continuación.
saludo,
Customer Complaint Team
complaint@sisterparty.com
Do not order anything from this…
Do not order anything from this company!
I ordered on June 25th, on July 9th ALMOST TWO WEEKS LATER my order was apparently finally shipped.
July 30th I received my order incomplete, with the top missing from the skirt set!
I’ve been dealing with their “support” who only wants to refund me 50% or give me a discount code! How ridiculous is that???? They’re sending me an incomplete order and refuse to refund me for it or simply send the missing piece, but offer me a discount to reorder!
I’ll have my bank dispute this. And I’ll make sure to review them on all channels accordingly to my crappy experience.
I have screenshots of the whole email conversation with the “support” of this company, I don’t know how to include them here in my review, but I’ll include them on my google review. The order was for “Anna-Regina” in Washington DC, my name here on this review page is a different one for privacy reasons.
1 sierpnia 2024
Opinia niezależna
Odpowiedź od Sisterparty
Hello,
We are truly sorry for the inconvenience and frustration you've experienced with your recent order. It's clear that we've fallen short of our commitment to provide excellent service and a complete product. We understand how disappointing it must have been to receive your set incomplete, and we apologize thatthe CSR didn't address it to yoru satisfaction.
To make things right, we are not only addressing the issue with your order but also taking steps to ensure this doesn't happen again. We are currently processing a shipment to send you the missing top of the skirt set, and it should reach you shortly. We want to reassure you that we value your satisfaction and are taking this matter very seriously.
We appreciate your patience and understanding as we work to resolve this issue. If there's anything further we can assist you with, please don't hesitate to contact us. We are here to help and hope to have the opportunity to serve you better in the future.
Best regards,
Customer Complaint Team
complaint@sisterparty.com
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