I accidentally let my free trial lapse and was charged $490.77. As soon as I noticed, I cancelled and opened a support ticket requesting a refund. Tatsiana from the Product Support team responded with... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I’m giving Similarweb 1 star. The service quality is poor and the data is often inaccurate, which makes it hard to rely on for any serious decision-making. On top of that, after our annual cont... Zobacz więcej
Reakcja na opinię
Alway great, gives me very helpful information that I use in my digital marketing role. I couldn't do my job with out it.
A ferramenta era excelente, mas as recentes atualizações para forçar o uso dos planos pagos, acabaram matando uso gratuito. Atualmente não é possível visualizar nem mesmo 2 meses de dados gra... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Similarweb's mission is to empower business leaders, marketers, and data analysts to discover new growth opportunities, navigate potential risks, and make strategic decisions with confidence. Our solutions span a wide array of digital needs, from comprehensive competitive analysis across all marketing channels to large-scale data insights. With Similarweb, you gain access to - Extensive Data Coverage (explore over 1 billion websites, 8 million apps, and 3 million brands) - Real-Time Insights (on 5 billion search terms, 250 million display ads, and 10 billion content pages) - Global Reach (Analyze and understand markets across 190 countries and 210 industries). - AI traffic and insights, to future-proof your brand by tracking GenAI chatbot traffic. - Ai agents (SEO, Content, Sales, Trends) to boost your analytics capabilities with accurate and up to date data. Trusted by industry leaders ranging from startups to Fortune 500 companies, Similarweb is the choice for thousands of businesses seeking a competitive edge and sustainable growth.
Dane kontaktowe
Stany Zjednoczone
- lifecyclemarketing@similarweb.com
- similarweb.com
3,5
Średnia
566 recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Can't Refund After Forgetting to Cancel Trial
I contact nearly one week after they charged me because i forgot to cancel my Free Trial. There is no lines of reminding that you can get refund after subcription is charged.
This company is a liar with worst support ever. Never use their products. They are scammed!!
7 marca 2025
Opinia niezależna
Odpowiedź od Similarweb
Hi there,
thank you for reaching our and submitting this review, we're sorry about your unfortunate experience. Your feedback has been forwarded to the relevant teams, to make sure all stakeholders are aware of the issues.
Someone should get back to you soon to help you with your refund.
In case not, here are your options for contacting our support team, who will come back to you directly on this matter and help you with the refund.
- Through the platform after logging in
- Send an email to support@similarweb.com
- Fill out the form on our website: https://shorturl.at/fkgHK
Best,
The Similarweb Team
I got charged 1500 USD when trying to…
I got charged 1500 USD when trying to cancel my free trial.
UPDATE: Their team reached out and issued a refund for me. Thank you.
4 marca 2025
Opinia niezależna
Odpowiedź od Similarweb
Hi Karla,
thank you for reaching our and submitting this review. We're sorry about your unfortunate experience. Your feedback has been forwarded to the relevant team, to make sure your issue is been taken care of.
Someone should get back to you soon to help you with your refund.
In case not, here are your options for contacting our support team, who will come back to you directly on this matter and help you with the refund.
- Through the platform after logging in
- Send an email to support@similarweb.com
- Fill out the form on our website: https://shorturl.at/fkgHK
Best regards,
The Similarweb Team
Scammy
The negative reviews here are true and i should have been more careful before purchasing the subscription. Im still seeing the "Upgrate your Account" note and can't download reports even though i paid and upgraded my account. Very bad service. Ive reached out to support and not had a response in 2 days now. Ive also had a call scheduled today with a representative of theirs and they never showed up. Not happy at all with this service. I need a refund
1 marca 2025
Opinia niezależna
Odpowiedź od Similarweb
Hi Rafael,
thank you for reaching our and submitting this review. Your feedback has been forwarded to the relevant teams, to make sure all stakeholders are aware of the issues, and we're sorry about your unfortunate experience.
Someone should get back to you soon to help you with your refund.
In case not, here are your options for contacting our support team, who will come back to you directly on this matter and help you with the refund.
- Through the platform after logging in
- Send an email to support@similarweb.com
- Fill out the form on our website: https://shorturl.at/fkgHK
Best regards,
The Similarweb Team
Sneaky and fraudulent billing
I have a similar experience to some of people here regarding the billing. I entered the trial period and cancelled before it ended. I only tried it the time when I signed up. I didn't enter my card information but somehow yesterday I was charged for 1,875 USD. That's my rent for two months.
I submitted a support case and replied to their billing email immediately. But so far, no response.
I called my bank an hour ago. They said SimilarWeb charged the card via my connected email. It's fraudulent as they told me. And they will investigate how this could happen.
I really hope SimilarWeb will respond to my support requests and refund me soon. It's my bread and butter money, as a freelancer I don't have the luxury to splurge for something I don't use.
Update on March 03:
I saw that SimilarWeb replied to my review here. That's good. Thanks. But the reply is very general. As I said in my review, I have submitted a support case on Feb 28. So far no response, although they did claim to handle each support case within one business day.
28 lutego 2025
Opinia niezależna
Odpowiedź od Similarweb
Hi Qian,
Our sincere apologies for any inconvenience you've experienced due to the unexpected charge during your trial period. We know the importance of a smooth and hassle-free experience, and we apologize for the frustration this may have caused! We have transfered your request to the relevant teams and they will make sure to take care of it.
In the meantime, here are your options for contacting our support team, who will come back to you directly on this matter and help you with the refund.
- Through the platform after logging in
- Send an email to support@similarweb.com
- Fill out the form on our website: https://shorturl.at/fkgHK
Best regards,
The Similarweb Team
Error Charge and No Customer Service/Support help
On February 25th, I was using the website for a school project and I made an account to use the free trial. I canceled the free trial to avoid a mistake charge on my account. This confused me as my account was then locked. I pressed the renew button and without a prompt or message warning me I would be charged I was charged for the full $1,500 charge. This is an error charge and I do not consent to this. I then have been calling their number everyday multiple times since this incident with a message saying, “We are not taking calls at the moment.” I also have sent emails to the support email for the company about 5 times with no response.
Update as of March 4th, 2025: I still have not received any response from similarweb outside of the response on this post which gave me the resources I’ve already been using to try and contact them.
25 lutego 2025
Opinia niezależna
Odpowiedź od Similarweb
Hi Alexander,
See our updated answer below the initial comment.
Our sincere apologies for any inconvenience you've experienced due to the unexpected charge during your trial period. We know the importance of a smooth and hassle-free experience, and we apologize for the frustration this may have caused!
We have transfered your issue to the relevant teams. They should come back to you any time soon. In the meantime, here are your options for contacting our support team, who will come back to you directly on this matter and help you with the refund.
- Through the platform after logging in
- Send an email to support@similarweb.com
- Fill out the form on our website: https://shorturl.at/fkgHK
Best regards,
The Similarweb Team
Hi Alexander,
Our support team resolved your issue last Thursday and confirmed that your refund has been processed. If you haven’t received a confirmation email, kindly check your Spam folder.
Please let us know if you need any further assistance.
Best regards,
The Similarweb Team
Good product. Annoying sales
Good product, but after signing up for a free trial I was constantly called by very persistent cold callers from Similarweb. Very annoying and spammy treatment
26 lutego 2025
Opinia niezależna
Odpowiedź od Similarweb
Hi Jack,
Thank you for sharing your feedback with us—we truly appreciate it :) . We've forwarded it to the relevant teams for review. Apologies for any inconvenience this may have caused, and please don’t hesitate to reach out if you need anything else.
Best,
The Similarweb Team
Got charged on a free plan.
I got charged on my account while I was in my 7 day trial. I did not even finish 2 days of my trial. I did not intend to purchase. Please check my usage you will know I did not use anything nor during the trial nor after. I have raised a ticket but literally no support has contacted me.
20 lutego 2025
Opinia niezależna
Odpowiedź od Similarweb
Hi Sunny, thank you for reaching out!
Our sincere apologies for any inconvenience you've experienced due to the unexpected charge during your trial period. We know the importance of a smooth and hassle-free experience, and we apologize for the frustration this may have caused!
Here are your options for contacting our support team, who will come back to you directly on this matter and help you with the refund.
- Through the platform after logging in
- Send an email to support@similarweb.com
- Fill out the form on our website: https://shorturl.at/fkgHK
They'll make sure to take care of your request properly.
Best regards,
The Similarweb Team
$239 for FREE PLAN???
I subscribed for the 7 Day FREE PLAN almost 3 hrs ago & they charged me $239 straight!! KINDLY refund my money back!!!!
17 lutego 2025
Opinia niezależna
Odpowiedź od Similarweb
Hi Samrita, thank you for reaching out!
I hope this message finds you well!
Firstly, let me extend our sincere apologies for any inconvenience you've experienced due to the unexpected charge during your trial period. We know the importance of a smooth and hassle-free experience, and we apologize for the frustration this may have caused!
Here are your options for contacting our support team, who will come back to you directly on this matter and help you with the refund.
- Through the platform after logging in
- Send an email to support@similarweb.com
- Fill out the form on our website: https://shorturl.at/fkgHK
They'll make sure to take care of your request properly.
Best regards,
J'ai été facturé de 1800$ et depuis
J'ai été facturé de 1800$ et depuis, j'ai contacte le service remboursement comme indiqué dans la procédure mais sans réponse de leur part.
A fuir...
14 lutego 2025
Opinia niezależna
Odpowiedź od Similarweb
Hi Lorena, thank you for reaching out!
I hope this message finds you well!
Firstly, our sincere apologies for any inconvenience you've experienced due to the unexpected charge during your trial period. We contacted our support team who will come back to you with more details about your issue, and help you to get a refund.
Best regards,
The Similarweb Team
they keep bugging you with emails even…
they keep bugging you with emails even after you deleted your account
4 lutego 2025
Opinia niezależna
Odpowiedź od Similarweb
Hi Anton! We're Sorry to hear bout your unfortunate experience! Would you mind sending us your email so that we could remove it? You can send it to similarstars@similarweb.com.
Thanks,
The Similarweb Team
How This a Real Company?
This is the horrible you cant even compare stuff without getting a thing saying to log in i closed out these pop ups and then you get denined from the platform for like a few hours and when you get back you still get more pop ups to log in and you log behind features behind a paywall dont make something already free cost money. I advise for your company to stop begging on your knees to log in please your steps are showing almost like Temu Or a scam.
3 lutego 2025
Opinia niezależna
Odpowiedź od Similarweb
Hi there,
Thank you for reaching out and letting us know about your unfortunate experience. We sincerely apologize for any inconvenience you encountered. Could you please share with us your contact details ? We'd be please to understand better your issue and advise you on it.
Also, here are your options for contacting our support team, who will come back to you directly on this matter:
- Through the platform after logging in
- Send an email to support@similarweb.com
- Fill out the form on our website: https://shorturl.at/fkgHK
They'll make sure to take care of your request properly.
Best regards,
The Similarweb Team
Arnaque
Ils ont m’arnaquer de 1500USD et même pas me répondre aux mails
22 stycznia 2025
Opinia niezależna
Odpowiedź od Similarweb
Hi Iyed,
Thank you for reaching out and letting us know about your unfortunate experience. We sincerely apologize for any inconvenience you encountered.
Here are your options for contacting our support team, who will come back to you directly on this matter:
- Through the platform after logging in
- Send an email to support@similarweb.com (to who you can ask for a refund)
- Fill out the form on our website: https://shorturl.at/fkgHK
They'll make sure to take care of your request properly.
Best regards,
The Similarweb Team
Best tool for competitive analytics
I really liked using the product it is very intuitive and user friendly. The data accuracy is by far better than what is offered by competition (e.g. semrush). Constant flow of new tools and features.
24 stycznia 2025
Reliable, Flexible and Underrated.
Great tool that is always getting better and helpful client service people who always have new ways to use the platform. We use it for everything from competitive analysis, audience behaviors, SEO and content insights and media research.
24 stycznia 2025
Not so happy
The data provided was not always consistent, and the industry and category rankings often contained inaccuracies, including irrelevant entries (e.g., listing gambling or fraudulent websites under the Job & Employment category) - recently I see that it was seem to be fixed. Additionally, the pricing is exceptionally high, which does not align with the quality of the service delivered.
21 stycznia 2025
Annoying
I'm sorry but this service is just getting worse day by day. You buy a plan and then they reduce the features you can use. And then they keep calling you to try to sell a more expensive plan. I used to like it, but it quites annoys me now so i felt the need to leave a review. If you want to increase the prices, just do it. Don't do ugly tricks.
21 stycznia 2025
I am still waiting for answer from Similarweb
I am still waiting for answer from Similarweb, so I do not have any impression about experience
21 stycznia 2025
Too many contacts either do not have…
Too many contacts either do not have updated information (email/phone) or the employee no longer works at the company. Or, when contacts do get revealed, I don’t know which sales rep had revealed the contact and when. Whenever a contact is revealed, it should auto populate who revealed the contact and the date of reveal.
11 czerwca 2024
DO NOT USE THEIR FREE TRIAL.Similar Web is a scam
DO NOT USE THEIR FREE TRIAL.
They will FREEZE THEIR CANCEL SUBSCRIPTION PAGE 3 days before trial ends.They will not reply to your emails and the page will only become active after they charge you about $199 or more.And guess what, they say no refunds for susbcriptions purchased.
Do this at your own PERIL.
13 stycznia 2025
Odpowiedź od Similarweb
Hi there,
Thank you for reaching out and letting us know about your unfortunate experience. We sincerely apologize for any inconvenience you encountered, and have sent to our support team an indication to come back to you.
Here are your options for contacting our support team, who will come back to you directly on this matter:
- Through the platform after logging in
- Send an email to support@similarweb.com
- Fill out the form on our website: https://shorturl.at/fkgHK
They'll make sure to take care of your request properly.
Best regards,
The Similarweb Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.