Sihoooffice Recenzje 

I recently purchased the Sihoo Doro C300, and I’m very happy with the chair. It is comfortable, easy to assemble, and the build quality is excellent.

I also contacted customer support with a question, and they responded quickly and were very helpful throughout the process. They took the time to check with their team and provide a solution.

Overall, I’m very satisfied with both the product and the customer service.

I am very happy with the customer service this company has.They respond back with resolution very quickly and they are very supportive incase you are struggling with any item provided to you as part of chair assembly.Go for it people it will be worth it.

The C300 Pro V2 is an excellent chair. The adaptable lumbar support and reclining features are particularly good. The gas cylinder that it came with was a little too short for my desk/monitor set up. I contacted customer support and they kindly sent me a taller one free of charge. Great service!

Well, first of all, the chair I bought - the C300 Pro V2, is incredibly well made. Literally worth hundreds more.

As to the service, well, I contacted them with a problem - which turned out to be my problem! They were gracious and very patient with me (it turned out to be two problems - both my fault!). They solved these problems with kindness and generosity. Some of the best customer service I've ever encountered.

I recently purchased the Doro300 v2 Pro. Great looking chair, supports your body as advertised. Sadly one of the armrests got stuck in place but with no additional costs they sent me a replacement. Throughout three weeks customer support guided me very kindly through the process. The length was due to the fact armrests were out of stock. Despite this they responded very quickly, mostly the same afternoon, to each of my emails sent and resolved the issue immediately. As far as I know it's only two people at the moment of writing, so hats off to them. My chair's now fully functional with nothing to complain about. Sublime experience, would buy again.

Exceptional customer service from a great team!

I recently bought a Sihoo chair as a surprise 50th birthday gift for my partner. Since the birthday isn't until September, I contacted customer support to ask if the warranty could be paused until the box is actually opened.

While company policy unfortunately didn't allow for a warranty extension, the customer service team handled my request with so much kindness and empathy. They even surprised me with a €10 partial "birthday refund" as a sweet gesture, which completely blew me away!

My order was shipped in two separate packages, and when I inquired about the shipping status, the team was incredibly helpful and quick to respond until everything arrived safely.

A big thank you to the Sihoo support team for being so professional, attentive, and genuinely caring. Highly recommended!

Purchased the Sihoo B100 Pro and overall I'm very satisfied with the chair. The build quality feels solid, the ergonomic support is excellent and the chair offers very good value for money compared to much more expensive alternatives. In terms of comfort and support your body , i would say you will get like 90 % ergonomic value for the fraction of you bucks. I got back problems from long sitting hours ,but thankfully this one constantly keeps your lower back support very well .
What impressed me most was the customer service. There was a small delivery delay, but the team kept me updated throughout the process and handled everything professionally.
Based on my experience, I would definitely recommend both the chair and the company as really honest and grounded people looking for their customers .
Excellent service Sihoo .Thank you 🤩

Bought S100, working from home. Absolutely amazing chair, real game changer for me and my back.

Quick purchase and delivery. Didn't expect it so quickly, expected it to be delivered in 3 days, but they delivered it the next day after purchase.

Suddenly, the next day, I saw the price had dropped by £30. First, I was disappointed, but after writing an email to support, they quickly issued a refund. This is just a guideline on how to deal with customers, and these guys definitely do things to make customers happy. I'm happy for sure and a lifetime fan of Sihoo now!

terrible customer service, wouldn't recommend just for the hassle.
I ordered a chair at the 7th of June and was suppose to be delivered the 12th, which is longer than usual but fine. Today is the 16th and still I haven't received anything, having to talk to the customer service of the delivery company with no result at all. Customer service at Sihoo doesn't exist, not over text, phone or email. They simply don't reply.

Wish I paid with credit card to dispute the money, seriously AVOID.

The chair really does mould into your body. The armrest are a bit too fiddly but the back support, the mesh, the leg rest works all well.

Also it could be higher in position.

But what amazed me most was the service and responsiveness from customer support. Highly recommend this place.

It is not often that you find a company that cares for their customers like Sihoo does. It is also not often that people are attached to a chair. My father bought me this chair before his passing and I was torn when the arm mechanism failed. The genuine care and timely response provided is the best experience I have had in 47 years on this earth. I wish every company cared like Sihoo does.

Pratiques commerciales trompeuses, une roue est présente pour soit disant tenter de gagner une chaise doro c300 pro v2, au final c’est toujours le même lot qui apparaît et on ne reçoit même pas la même chose par mail.

Great experience with the customer service team.
The product I purchased had a defective part, so I contacted them by email to explain the issue, and they replied on the same day. They guided me through very simple troubleshooting steps. At no point did I feel that they doubted my issue; instead, they were focused on resolving it.
I received the replacement part, and now the product is in perfect condition, with great quality and comfort.
Considering the price I paid for the chair and the service provided, I would say it was a great deal.
I have even recommended this product to a friend, and after hearing about my experience, he decided to purchase it as well.

EDIT: Nach Kontakt mit dem Support

Bei der elektronischen Übermittlung der Tracking ID ist ein Fehler passiert. Dieser explizit tritt wohl ab und an mal auf, dennoch sind alle Pakete dann in der Regel auf dem Weg.
Der Support war sehr freundlich und zuvorkommend, doch ist seine Arbeitszeit nicht mit der Angabe auf der Webseite übereinstimmend(was kein Problem ist). Es wurde verständnissvoll und freundlich reagiert. Alles hat dann noch sehr gut geklappt.

Der Stuhl ist SUPER. Das Einkaufserlebnis eigentlich gut, auch wenn es bei mir zu Problemen gekommen ist.

Alte Bewertung:

Ich habe einen Stuhl für Knapp 500 Euro gekauft. Extra zuzüglich das worry-free Paket bestellt und bezahlt und habe dann heute ein Paket von zweien erhalten. Keine Spur vom zweiten. Kein Tracking. Keine Info. Nichts. Reaktion vom support auf meine Mail? Ebenfalls bisher Fehlanzeige.

Für Worry-Free bin ich grade sehr besorgt.

Den Verlauf der Situation habe ich nun festgehalten.

Chairs lumbar support piece broke 1 month into use, Getting the warranty piece was painless and the CS team was amazing, honestly have nothing bad to say about the chair or the support, simply amazing, 10/10 would buy again. Will be recommending these chairs for years to come. Family has ordered 3 so far, very happy about all of them.

At the time of purchase (SIHOO M18), the estimated delivery date was May 26. However, on May 24th I received an email, apparently also sent to other customers that were copied in the same email (which I did not allow to share my contact details with other customers), informing me that the chair in the color originally sold to me is no longer available, and suggesting a change to another color instead.

Although I replied confirming that I would accept the blue version if available, I currently see that the blue chair listed on your website is also sold out, which raises further concerns regarding stock availability.

I would therefore appreciate clarification on the following points:

Whether the blue chair is in fact available;
What the expected delivery timeframe is;
What actions are currently being taken regarding my order.
I purchased this chair with some urgency, especially because the original estimated delivery date indicated that it would arrive tomorrow, which is clearly no longer the case.

---- UPDATE: everything has been solved and the team was very supportive once I came in contact.

I had a very positive experience buying my Doro C300 Pro V2 Full-Body Adaptive Ergonomic Chair with footrest. I had a minor issue with the delivery as I didn't get both boxes at the same time, but the support team quickly replied and kept my trust as a customer.
The chair is very comfortable, with a lot of customizations, everything I wanted and expected.

Really like these chairs. Have ordered a couple of SIHOO's chairs in the past and my latest purchase (M5&) is the best one yet. It's really comfortable and you can feel the quality of the support it is providing.

Sitting all day, you want to be comfortable and this chair doesn't disappoint.

Very quick delivery and excellent customer support.

Ich habe diesen Bürostuhl aufgrund der vielen positiven Bewertungen und des ansprechenden Designs gekauft. Leider bin ich sehr enttäuscht.

Das größte Problem ist die zu niedrige Rückenlehne. Dadurch drückt die Kopfstütze nicht gegen den Hinterkopf, sondern direkt in den Nacken. Da die Kopfstütze nicht höhenverstellbar ist, lässt sich das Problem auch nicht beheben.

Besonders enttäuschend war die Reaktion des Kundenservice. Nachdem ich das Problem geschildert hatte, wurde mir empfohlen, auf einem Kissen zu sitzen. Für einen ergonomischen Bürostuhl ist das keine ernsthafte Lösung, sondern eher ein Eingeständnis eines offensichtlichen Designfehlers.

Insgesamt bin ich sowohl von der Qualität des Produkts als auch vom Kundenservice enttäuscht. Ich hätte bei diesem Preis und den vielen positiven Bewertungen deutlich mehr erwartet.

I bought this office chair based on the positive reviews and professional appearance. Unfortunately, my experience has been very disappointing.

The biggest issue is that the backrest is too low, causing the headrest to push directly into my neck instead of supporting my head. The headrest is not height-adjustable, so there is no way to position it correctly.

When I contacted customer service, their solution was to sit on a pillow. For a chair that is already too small in height, this is not a serious solution and only highlights the design flaw.

I'm disappointed both by the product quality and the customer service. A chair marketed as ergonomic should not force customers to find workarounds for such a basic comfort issue.