The Sightseeing Pass Recenzje 

Sconsigliato e inaffidabile! Rientrato da New York qualche giorno fa..acquistati 2 pass day per 4 giorni pagati $578,00, alcune delle attrazioni regolarmente prenotate non hanno funzionato, tra cui Luna Park di Coney Island (che pare funzioni solo in estate ma non dichiarato da nessuna parte nel pass), Brooklyn Bridge Guided Bike Rental by Francy Apple disdetto dallo stesso rental 2hr prima dell'inizio tour senza alcuna giustificazione(non pioveva e neanche maltempo) e Inside out tours Secret of Liberty Walking Tour che non riconosceva il passaggio del traghetto che avremmo dovuto pagare a parte a $26,00 a persona, inoltre la stessa compagnia dei traghetti non avrebbe riconosciuto altri passaggi anche senza guida (parlo di quelli che partono da Castle Clinton a Battery Park. Ripeto assolutamente inaffidabile..😡😡😡

Honestly 1 star because I can’t give them less. I bought one of their flex passes for over 250$ to visit New York with my boyfriend last Tuesday. It’s Sunday and I haven’t heard from them. I can’t find their offices and I can’t call anybody since I’m visiting from another country and don’t have an American number to use. They don’t reply emails and they have basically ruined my trip.

Do not use! This company did not send through the passes until 3 days later when it was too late for us to use them. They refuse to refund me for something they did not provide.

The website states the passes are immediate downloadable, so we bought them while in New York. As they came through 3 days late we had done most of the attractions already.

We tried numerous ways of contacting them; their customer service is the worst I’ve ever come across.

I’d strongly advise not using them, as you may lose a lot of money, or you may come across difficulties contacting them should you need to.

My sister and I saved for a long time for this holiday: the company deprived us both of experiences and money as a result of what we can only assume is careless organisation.

They finally refunded one pass a month later as they said it was a duplicate purchase. But this was not the point, we bought two passes on purpose, they only refunded one. They still have £215 of ours.

This is a perfect scam pass. I will enumerate why. So we availed the 2- day pass that cost us 380$ for 2. I am telling you, you do not need this pass. Apart from the fact that it will let you scrambling just see all those attractions you want...well you won't see them anyway. We tried to make our pass worth it but ended up just seeing 4 in a day. Considering the line, travel time and your own pace.
DAY 1- It was in sightseeing pass that 9/11 Museum Workshop which is confusing because when we looked at it, it would fool you thinking it is the 9/11 museum.and upon entry, we were told that SIGHTSEEING PASS is no longer affiliated with them, upon calling them they said that it is a workshop and not the museum (where I know most of us wanted to go to). So I had no choice but to accept it.
Day 2- 1. In the Pass it says that the RISE NY closes at 7pm only to find out that they close at 6pm, so when we were trying to google map it coz we were headed to the place, it prompted us that the attraction closes at 6pm. and that is 5 mins to 6pm. so when I called, They said that they were about to close. so we were not able to go there.
2. We went to Top of the rock only to find out that they were just giving appointments for the evening and we were there at around 5pm. so we wasted our time lining up only for the schedule so that ruined the schedule for that day. which I think could be helpful if clients were informed at least through the app.
3. So we were like scrambling still to reach Madame Tussauds it is already 730 PM and they close at 8PM. And upon admission, the QR Code could not scan. So I called them and they told me that there SHOULD BE AN HOUR INTERVAL WHEN TRYING TO ENTER BETWEEN 2 ATTRACTIONS! which is ridiculous, I only booked online for a reservation for the Empire State. it is not even in the Terms and conditions so how would one know? Well I called them but they can't do anything about it, I even ask them if I can have a temporary QR code since it is not my fault it would not work. They are not helpful at all and the call center is just a third party that they cannot help you at all! I asked if I can talk to the manager or someone and I was told to call the next morning, I said it would not be honored coz it's already passed the moment well so I did, and they told me the next morning That I should have called the time it happened, which I did. Funny right? so please Do not be fooled by these scammers. work your own schedule and itinerary at your own budget and pace. Some attractions offer free day pass anyway. At least you will not be scrambling and you will not be robbed!

Nie wieder - ich kann bloß abraten! Jetzt lese ich hier die schlechten Bewertungen und kann mich da nur anschließen! Mit dem Unterschied, die Coronazeit wo viele storniert haben ist vorbei! Wir haben 3 Sightseeing Pässe für weit über 500 $ gekauft. Da wir diesmal mit unserer Enkeltochter nach New York reisen wollten, habe ich beim Kauf extra die angebotene Versicherung mit gekauft - getreu dem Motto, wenn was passiert ist man abgesichert. Nun ist der Fall eingetreten, wir können aus gesundheitlichen Gründen die Reise nicht antreten. Vor Wochen habe ich die Pässe storniert, keine Reaktion der Firma! Mehrfach habe ich per Mail und über das Kontaktformular geschrieben - die antworten nicht mal!!! Keine Reaktion! Ich kann nur jedem abraten die Pässe vorzeitig zu kaufen, man bekommt anscheinend sein Geld trotz Versicherung nicht zurück! Weil ich die Versicherung mit gekauft habe und auch keinen Stornobeleg bekomme, kann ich nicht mal unsere Reiserücktrittversicherung ADAC beanspruchen. Die Frechheit ist, aus der App sind die Pässe verschwunden - aber kein Geld zurück! Man erhält beim Kauf auch kein Versicherungsbeleg, nur die Pässe und eine Quittung. Vermutlich gibt es die Versicherung nicht mal - ist anscheinend nur Geldschneiderei des Unternehmens. Traurig man kann seine Reise nicht antreten, hat sowieso schon Verlust und wird hier noch über das Ohr gehauen.

Leider ist nirgendwo beschrieben, dass man mit einem Pass bei den Aussichtsplattformen wie "Top of the rock" und "Edge" keine, wirklich keine! Möglichkeit hat, einen Zeitslot vor der Reise zu buchen (habe direkt bei den Plattformen nachgefragt).

Entweder man kauft ein normales Ticket oder man kann, wenn man irgendwann persönlich in NYC vor Ort ist, zu den jeweiligen Plattformen hingehen und versuchen "seinen" Slot zu buchen.
Da vor allem die Sunset-Slots schnell weg sind, für uns keine Option. Wir hatten zwei FLEX Pässe gekauft und mussten dadurch doppelt zahlen.

Meine Mail an den Passanbieter blieb unbeantwortet.

Abbiamo acquistato questo pass per 6 giorni a New York. Comprende un gran numero di attrazioni, dalle più famose come l'Empire State Building e il MoMA ad altre meno note, come l'ingresso al museo dell'Intrepid o NYC Artechouse.
Ci siamo trovati molto bene, l'uso è stato semplicissimo e non abbiamo avuto alcun problema rilevante. Solo in un caso, al Luna Park di Coney Island, l'addetto sembrava non poter leggere i nostri pass, così abbiamo telefonato al numero indicato nei pass e abbiamo risolto (scoprendo poi che il problema era nel lettore dell'addetto...).
Non do 5 stelle perché quando abbiamo comprato i pass (febbraio 2023) era incluso anche il Museo 9/11, che invece quando siamo stati a New York (dal 31/8 al 5/9/2023) non era più incluso.
Segnalo anche che non sempre gli orari e le modalità di uso del pass indicate sul sito corrispondono a quelli reali.

Los pases, tanto este como otros (ej. New York City Pass) merecerán siempre la pena siempre que planees con antelación las visitas. Es decir, aunque contengan 150 atracciones, solo irás a las más importantes, en primer lugar, y luego a algunas que si no vas no te pierdes nada. Lo que quiero decir es que si empleas el tiempo en ir a tonterías que valen 15 euros, no compensarás lo que vale el pase. Nosotros cogimos el Day Pass para 7 días y solo lo usamos para 12 atracciones, de las cuales, algunas habrían costado unos 50 euros por persona (ej. Empire State, Edge, One World,...), y otras no llegarían ni a 11 euros (ej. Catedral de San Juan el Divino). Por lo tanto, en algunos casos, alomejor es mejor coger el Flex Pass y así escoger por número de atracciones, que coger por días (como fue mi Day Pass). Y por poner solo una pega, la atracción "Central Park Bike Rental by Bike Rent NYC" no se correspondía con lo ofertado, y nos dieron una cacabici sin marca , ruidosa y mal ajustada. Y sin mapas, que también debían incluirlo. La chica decía que la de marca era eléctrica, y que tendría que pagar un suplemento... Por lo demás, saber que los precios que Sightseeing Pass pone a las atracciones en su web están hinchados para que pienses que te ahorras más de lo que realmente es. Ojito

I don't understand the negative reviews. I have been to New York in August and bought the 6-day pass. We visited an incredible amount of attractions always finding a spot and never having to book in advance.
Also, we made a math: had we had to pay for the attractions outside the pass, we would have spent $600. We saved $300.

Achtung Sightseeing - App-Fehler

Wir können dem Sightseeing Pass nur eine negative Bewertung geben. Ticketfunktion für Zweitpass auf einem Handy war nicht möglich (bzw. nur einmal auf einem Handy)

Ich hatte zwei separate Pässe per Handy bestellt. Bei der Zeitbuchung für das Empire State Building konnte aber nur eine Zeit-Reservierung gebucht werden. Die Angestellten im Empire konnten diese Reservierung nicht auf zwei Personen erweitern. Wir sollten/mussten ein separates Tícket kaufen und zwar direkt. Eine Kontaktaufnahme mit dem Büro vom Sightseeing Pass war uns zeitlich nicht möglich, das bestehende Ticket wäre sonst auch verfallen. Wir haben versucht, unser Geld für die separate Buchung vom Sightseeing Pass zurückerstattet zu bekommen. Keine Chance, schlechter Service und bei einem Telefonat hat man nur darauf verwiesen, dass man das hätte direkt lösen müssen, nachträglich sei da nichts machbar. Keine Entschuldigung, nichts.

In der App gelistete Souvenirläden mit Rabatten für Pass-Inhaber gab es seit Jahren nicht mehr.

Teilweise gibt es schlechte/verwirrende Informationen: Das 9/11-Museum ist „derzeit“ bzw. „nicht mehr“ im Pass enthalten, wohl aber ein Workshop (der war zwar an einem anderen Ort, aber sehr zu empfehlen).

Ladrones!!! Deberían cerrarlo!! Publicidad engañosa, pagas el seguro y no te devuelven el dinero! Eso se llama robar señores!!!

Will not ever use this company again, nor suggest anyone use this company. They had not updated this attraction list and advertised that 911 Museum and Memorial was an option. We were turned away at the ticket office. They stated that they haven't been honoring Sightseeing passes for over 5 months. Sightseeing failed to update their website and only did so after my phone call. They refused to issue us a refund or come up with any resolution!

Bought USA Pass and it did not work in 4 out of 5 cities. Sent multiple emails without a response. Customer service were terrible and would either keep me on hold for over 30 minutes or just hang up when I’d try to contact them again. They changed excuses each time I’d call as to why the pass wasn’t working. Waste of time and money. Do not use…..

Everything is wrong with this pass.

The management manually removed items from the listings during spring till summer, and many operators complained that Sightseeing pass did not pay them (but they are still listed on the sightseeing website).

Most attractions that I visited requires a call to their customer service to activate, which will cost you halt an hour each time you want to use it.

Calling the customer service is a pain. They kept hanging up on you and treat the matter as resolved. Linking to their manager on duty is worse (they end work at 3-4pm Eastern time and never pick up the phone after leaving you hanging for hours).

Even worse, their customer service don't even know what's on the website, and claims their list is updated. I tried calling few attractions and they said they already stopped accepting sightseeing pass.

It's a sinking ship, don't get drawn to buying it's pass no matter how cheap it gets. They can't deliver, given that they do not even pay their contractors nor update their relations.

Worked well for most attractions, email each place ahead if you can to make sure. We emailed a few cruise companies which replied saying they didn’t take the pass, even though listed on website. If you do email though, you should have no problem. We used it for MoMa, Madame Tussaud’s, Empire state, The Edge, Top of the Rock, Big Bus tour, and Circle Line cruises with a 2-day Day Passes. (Maybe even more, can’t remember) - definitely got our money’s worth. Would recommend if you are able to put a bit of planning into it so you definitely get your money’s worth

Our NYC passes were absolutely brilliant. We did so much more than we would have done without it. I'd definitely buy these again. We saved several $100

We bought a three attractions pass back in November. When we arrived in New York in May we found out that it had supposedly already been used in March. A very nice lady at the Top of the Rocks counter talked to their customer service and we where then asked to provide our boardinf passes as proof that we just arrived. I sent them by mail immediately and never heard back from them. Only two automatic mails that said they would get back within 48 hours.
Luckily, we got our money back through PayPal. Looks like PayPal didn't get an answer either.

Booked this 3 day Pass on the 1st May for our trip at the beginning of June. We arranged our 5day stay around this pass and attractions advertised on website.
When we arrived for the first day at the hop on hop off bus we were advised that it valid for that day only. We looked at small print on website and it was there but difficult to find a second time. Apparently the bus is counted as an attraction. This was not clearly note on the website. I had purchased on in 2016 and we could use the bus pass for the duration of the 5Pass booked.

We went to 9 11 and found that this was not included in the museum. Which is marked that it was. During a visit to empire state the ticket was not valid but the kind lady there let us in.
I emailed the company after this and received no reply until 3 days after I left the USA. Not very good for an emergency contact. I have asked for a refund for 9/11 museum and have not received a reply despite the email stating that they would reply in 24 to 48 hours.

This was part of my partners birthday celebrations and definitely put a dampner on our visit to New York and definitely not worth the £450 i spent, never mind the additional expenditure for subway/taxi/buses to get around and museum passes. Some of the attractions passes work some didn't so was very hit and miss.

Customer services is rubbish and big bus company advised that NYC sightseeing company had been take over.

15th June after emailing on 10th june requesting refund for 9/11 museum payment I had to pay as they had technical difficulties (this was a guy saying they didnot take these pass) still no reply despite an automated email reply with 24 to 48 hours !!!

I called Sightseeing pass to reserve my included shuttle from the airport. The lady informed me I cannot reserve in advance and must call from the airport, which I thought wasn't normal with shuttles, as I'd the have to wait extra time for them to come. She told me it would be a 15-30 minute wait, which I thought was fine then. When I called later on arrival, they tried to charge me $40 for the shuttle. After telling them this was included, they then told me that I had to reserve in advance and not on arrival, which is why they're trying to charge me. When I explained what the first person said, they then said they can try and reserve someone for an hour wait and will prioritise everyone else who reserved in advance, which was not what was I was told. He then ridiculed me, saying I should not buy a ticket if I don't know how it works (when I clearly followed the steps). I explained the original person promised up to 30 minutes. They then said they'll get one in 30 minutes for me. When I thought this was over, they informed me the 5 day pass I purchased was only active for 1 day. I payed 439 dollars, so this clearly was not the case, and the ticket said 5 days on it. They said it'll be 1 day and they can't help me, and to contact Viator, where I purchased it from. In the end, it took 30 minutes on the phone just to organise a shuttle. After waiting an hour and the shuttle still hasn't arrived, or contacted me on arrival as promised, I called and they said the shuttle was just pulling into the terminal (I don't know how they could know this instantly without contacting the driver). Another 30 minutes and he still hadn't arrived. Then another 45 minute wait for him to leave. Upon arrival, it took me almost 3 hours from calling to get to the accommodation. Instead of 1 hour by train. This now meant I won't be able to use the pass properly after so many unnecessary delays and stress. I also found out there is no such thing as "fast pass" which they claimed, and no vendor at the attractions accepted Sightseeing Pass for the Express queues. A complete disaster and would avoid buying from these people at all costs!