Esperienza estremamente positiva! Gioielli super eleganti e delicati. Mai fuori luogo Consiglio vivamente di acquistare almeno uno dei vari prodotti che Sif Jakobs jewellery mette a disposizione sul... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
Jeg har bestilt en ring to ganger. Bestillingen gikk gjennom, men dagen etter fikk jeg mail om at varen er utsolgt. Det går fortsatt an å bestille samme ring på nettsida, og det står at den er på lage... Zobacz więcej
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Bought a Perla ring with pearls. Within a week the pearls let go of the ring. Can happen... What really sucks is the bad customer support. Bad is an understatement, NO customer support. Despite emaili... Zobacz więcej
Solving a problem: A problem occurred by sending my ordered good. Lisee at Sif Jacobs Customer Service, has solved this problem, getting back to me very quickly with a resolution. I was very impress... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Sif Jakobs Jewellery designs and produces affordable luxury jewellery of the highest standard and quality with a modern expression. Sif Jakobs Jewellery has a minimalist luxurious feeling combined with an elegant personal style. The work is shaped by a background in nordic design and craftsmanship. Since the launch of Sif Jakobs Jewellery in 2009 the brand has grown rapidly and is regularly featured in popular fashion- and lifestyle media. Sif Jakobs’ unique and enchanting designs are now embraced by fashion- and jewellery stores worldwide and the brand’s international fan base continues to expand. Let yourself shine...
Sif Jakobs Jewellery
Napisane przez firmę
- Let Yourself Shine
- Our jewelry is exclusive, classically elegant and enhances the beauty of every woman. Handmade in the highest quality, available in different colors and sizes for a glamorous look.
Free delivery on all orders within EU
Enjoy free delivery on all orders within EU!
Don't worry about delivery costs. We offer free delivery on all orders within EU.
Dane kontaktowe
Mesterlodden 23, 2820, Gentofte, Dania
- 0045 33 93 77 77
- online@sifjakobs.com
- sifjakobs.com
3,7
Średnia
592 recenzji
Odpowiada na 81% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
After I reported
After I reported, not having received my ordered and dispatched item after 2 weeks. They created a new order and send it by express courier.
15 grudnia 2023
Opinia niezależna
Odpowiedź od Sif Jakobs Jewellery
Hello,
Thanks for the feedback! It sounds like we hit a little speed bump, but we're glad we could hit the fast lane to get your order back on track🚀
Have a nice day!
- Freja
Ring hurts the finger
I mailed them about the issues and didnt get any response on returning the pressent
7 grudnia 2023
Odpowiedź od Sif Jakobs Jewellery
Hello Sebastian,
We're sorry to hear about the discomfort you've experienced with the ring. We also apologize for the delay in responding to your email. Due to the holiday season, we are currently experiencing a higher volume of inquiries, causing a delay in our usual response time. Typically, we strive to respond within 24 hours. Please send an email again😊.
- Freja
Odpowiedź od Sif Jakobs Jewellery
Hello Jean,
Thank you for taking the time to share your positive experience with us! Your satisfaction is our priority, and we're delighted to have met your expectations.
Have a beautiful day!
- Freja
Ordered on November 27th
Ordered on November 27th, it’s December 15th and still have not receive my order.
27 listopada 2023
Odpowiedź od Sif Jakobs Jewellery
Dear KaMa
Thank you for you review. We appreciate you taking the time to do so and helping us get better.
We are very sorry for the delay. Due to massive online orders during black friday week and Christmas month in general, couriers are overloaded with parcel deliveries.
This has caused many delays on parcels. We are working in fast pace to handle replacement orders for or refunds for the orders stil not deivered.
Please send an email to our online customer service and they shall have a solution for you.
online@sifjakobs.com
We apologize for the inconvenience this incident has caused.
May you have a good day
Best regards
-Lisee
I haven't received the order yet.
27 listopada 2023
Odpowiedź od Sif Jakobs Jewellery
Dear Laura
Thank you for your review. We appreciate you taking the time to do so.
Please reach out to our online customer team for assistent regarding your order.
online@sifjakobs.com
We wish you a good day
Best regards
Lisee
I didn't recieved my order...
28 listopada 2023
Odpowiedź od Sif Jakobs Jewellery
Dear Sabrina
Thank you for your review. We appreciate you to take the time.
Due to massive online orders during Black Friday campaign, there is a big delivery delay.
Reply has been sent to you by our online team.
We hope that we can assist and agree on a solution for you order.
Best regards
-Emmy
Happy customer
I first saw Sif Jacobs watches while visiting Denmark and fell in love. I found the website and decided to order. Ordering online was easy and I was emailed immediately. I was extremely pleased with my watch when it arrived. It came faster than I had expected !!! I will enjoy wearing my Valeria watch every day!
25 listopada 2023
Odpowiedź od Sif Jakobs Jewellery
Hello Maris,
We're delighted to hear you fell in love with Sif Jakobs watches during your visit to Denmark and that your online ordering experience was seamless. Enjoy wearing it every day 🌞
- Freja
Review for Sif Jakobs Jewellery - "Ring Ellera Uno Pianura Grande" Purchase
Date of Purchase: November 25
Date of Review: December 11
I recently purchased the "Ring Ellera Uno Pianura Grande" from Sif Jakobs Jewellery, drawn by its elegant design and the brand's reputation for quality. Unfortunately, my experience has been less than satisfactory.
Delivery:
As of today, December 11, I have not received my order. This delay extends beyond the expected delivery time, causing significant inconvenience and disappointment.
Customer Service:
I have attempted to reach out to their customer support team through their provided email, "online at sifjakobs.com", seeking assistance and clarity regarding my order. However, my efforts have been met with silence, as I have not received any response.
Overall Experience:
While I had high hopes for this purchase, the lack of communication and the extended delay in delivery have marred my experience with Sif Jakobs Jewellery. It's disheartening, especially considering the anticipation and excitement that comes with ordering a piece of fine jewelry.
I hope this review prompts a response from Sif Jakobs Jewellery and a swift resolution to my issue. Potential customers should be aware of these potential delays and communication challenges.
25 listopada 2023
Odpowiedź od Sif Jakobs Jewellery
Hello Fredrik,
We sincerely apologize for the inconvenience you've experienced with the delayed delivery.
We'd like to inform you that the courier service responsible for your delivery encountered significant issues, and unfortunately, your case was not an isolated one. The sheer volume of lost packages resulted in an unprecedented surge in customer service inquiries, leading to delays in our response times. We share your frustration with the couriers and are actively working to address these issues with them.
Regarding your voucher for a replacement order, we acknowledge that its issuance was delayed, and we apologize for any inconvenience caused by this delay. We understand the importance of a timely resolution, and we regret falling short of your expectations in this regard.
On a positive note, we're delighted to see that you have now received your replacement order. We genuinely appreciate your understanding throughout this process, and we remain committed to providing you with the quality and service you expect from Sif Jakobs Jewellery.
If you have any further concerns or if there's anything more we can do to enhance your experience, please do not hesitate to reach out to our customer support team again.
- Freja
I still haven't received my order :(
26 listopada 2023
Odpowiedź od Sif Jakobs Jewellery
Hello,
We sincerely apologize for any delay caused by the holiday season and courier overload.
Have a beautiful day🌞.
- Freja
Problème de suivi de commande et…
Problème de suivi de commande et demande de remboursement
Je me permets de vous adresser ce message afin de relater les difficultés que j'ai rencontrées dans le cadre de ma commande passée le 26 novembre 2023. Après avoir reçu initialement un numéro de suivi incorrect de la part de Chronopost, j'ai pris contact avec le service commercial qui m'a fourni un nouveau numéro attribué par DPD.
Malheureusement, ce changement n'a pas résolu le problème, car le suivi de la livraison est demeuré à l'arrêt. Suite à cela, j'ai envoyé un nouveau courriel au service client pour exposer la situation, et bien que l'on m'ait demandé d'être patiente, aucune amélioration n'a été constatée. Face à cette impasse, j'ai formulé une demande de remboursement.
À ma grande déception, on m'a encore demandé aimablement de patienter davantage, en attendant que DPD confirme la perte du colis. À ce jour, le 11 décembre 2023, je constate un manque total de suivi de la part du service commercial qui semble avoir ignoré ma demande de remboursement. Aucune solution n'a été proposée pour résoudre cette situation préjudiciable.
Cette expérience a été extrêmement décevante, et je tiens à souligner que je ne recommande pas ce vendeur, qui semble se décharger de toute responsabilité sur les livreurs.
Je vous prie de bien vouloir traiter cette situation de manière urgente et de me faire part des mesures prises pour résoudre ce problème dans les plus brefs délais.
26 listopada 2023
Odpowiedź od Sif Jakobs Jewellery
Dear Martine
Thank you for your review.
It is very kind of you to take the time.
As explained via email, all couriers are experiencing overload and delay due to massive orders from Black Friday/week campaign. Therefor we still need to get reply from couriers before making replacement orders.
The replacement order made for you is now stopped and we have refunded you for the entire order as you wished.
May you have a good day
Best regards
-Lisee
Tot op heden niets ontvangen
27 listopada 2023
Odpowiedź od Sif Jakobs Jewellery
Hello Willy,
We sincerely apologize for the inconvenience you've faced regarding your order. We understand the frustration of not receiving your items as expected.
I can see that my colleague has processed a refund for your order as per your request. We hope that this resolution is satisfactory to you, and we apologize once again for any inconvenience this may have caused!
Have a good day.
- Freja
It’s the delivery service that’s the issue, not the webshop.
Edit: Since the original writing of this review Sif Jakobs got in contact, apologising for the delay and they offered to ship the same necklace to my address again. It arrived two days later! Different delivery service and all trouble is resolved. Thanks so much for that, excellent service in my opinion. Original parcel arrived the day after, so now I have two. Sif Jakobs asked me to return one at my own discretion, which I of course will do.
How can I be anything but unhappy. Mid November, I found a beautiful necklace on the website and ordered it, paid upfront. Now it’s mid December, haven’t received the package, haven’t heard from customer service despite my emails and the tracking service doesn’t work so I have no idea where the package is if sent at all. But I did get an email with the question how satisfied I am with my purchase…pretty expensive way to get some attention!
27 listopada 2023
Odpowiedź od Sif Jakobs Jewellery
Hello Ian,
We deeply regret any inconvenience caused by the delay in your order, and we fully understand the frustration you may have experienced. After a thorough investigation, it has become evident that the delay can be attributed to our courier partners, and we genuinely share in your frustration over this matter.
We're delighted to note that your package has now been successfully delivered. While we acknowledge your desire for a more expedited replacement order, unforeseen circumstances unfortunately hindered us from facilitating this process sooner.
Once more, we extend our sincerest apologies for any inconvenience caused.
- Freja
Delivery problems not delivering to me…
Delivery problems not delivering to me but good service,fast reply to questions
27 listopada 2023
Odpowiedź od Sif Jakobs Jewellery
Dear Deividas
Thank you for your review, we appreciate you taking the time to do so.
We are happy that our customer service is able to assist regarding your order. We are very sorry for the delivery delay since Black Friday week. Many order including yours are being chased.
For the time being, replacement orders are being processed. You will also receive an email fro our online team regarding a solution
We wish you a good day
Best regards
-Emmy
I di not receive my last order
I di not receive my last order. I hope I will. SJ is a serious, I do not understand what hapend.
26 listopada 2023
Odpowiedź od Sif Jakobs Jewellery
Hi Andreea,
We understand the concern regarding the delay in receiving your order. We sincerely apologize for any inconvenience caused by the shipping delays during the busy Black Friday and Christmas period.
Have a good day!✨
- Freja
absolutely beautiful
24 listopada 2023
Odpowiedź od Sif Jakobs Jewellery
Hello Maria,
Thank you for taking the time to share your positive experience with us on Trustpilot.
Have a beautiful day!
- Freja
Odpowiedź od Sif Jakobs Jewellery
Dear Bhavna
Thank you for your review
We are very happy that you took your time to do so. And we are pleased to know you liked the jewellery you ordered.
We wish you a good day
Best regards
-Emmy
Excellent products and service
The items were both better than expected. The delivery was very rapid and included in the price.
Superb. Thank you.
13 listopada 2023
Odpowiedź od Sif Jakobs Jewellery
Hello Bob,
Thank you for your kind words. It's great that the items exceeded your expectations, and we're glad you appreciated the rapid delivery included in the price. Your satisfaction means a lot to us. Thank you for choosing us.
- Freja
Odpowiedź od Sif Jakobs Jewellery
Hello Filip,
We appreciate your kind words.
- Freja
Earrings Ellera, gold rainbow, medio size
The earrings arrived neatly packaged relatively quickly and there was excellent communication with the customer service. But I would have expected them to be more impressive.
15 listopada 2023
Odpowiedź od Sif Jakobs Jewellery
Dear Gogo
Thank you for your review.
We are happy you took the time to do so.
We are please d to hear that you are satisfied with our services.
Shall you have any complains regarding your jewellery, please reach out to our online customer service again.
We wish you a good day
Best regards
-Emmy
Odpowiedź od Sif Jakobs Jewellery
Dear customer
Thank you for your review. We are happy that you took the time to do so.
We hope you are happy with your order also.
May you have a good day
Best regards
-Emmy
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