Second time using shopcoffee over the past two years for an espresso machine and two grinders. Both times dispatch of orders were quick and I received them in perfect condition. Prices are also compet... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Purchased a brand new commercial coffee machine a year and half ago. On installation there was a faulty piece that had to be replaced. After 2/3 months we experienced issue. Asked for repair under gua... Zobacz więcej
Perfect service, fast delivery and great packaging. I've purchased quite a bit from shop coffee now, they're absolutely spot on, great supplier. When you're buying home barista gear, it's not cheap,... Zobacz więcej
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Ordered a new Fracino Bambino coffee machine. After the initial installation we dad some queries about the boiler pressure. The response to the issue was immediate and the contact on the phone, talked... Zobacz więcej
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Informacje dotyczące firmy
O shopcoffee.co.uk
Napisane przez firmę
About us
Shop Coffee is an all-in-one supplier for Coffee Shops, Cafés, Restaurants, Takeaways, Hotels, Offices and even home coffee-lovers!
Supplying to businesses and home users. So whether you need a commercial coffee machine or some cool brewing equipment and fresh single origin coffee – we have it all!
About you
Embrace your inner Barista! We love coffee and I'm sure you do too, that's why we've got such a huge range of products, there's something for everybody.
Whether you're already setup or a beginner, our team are here to help you choose the right setup, supplies & coffee beans!
Take our Fun Quiz
Why not take our quick and fun coffee quiz?, test your knowledge on coffee, where it comes from and it's properties: Take the quiz!
Know what you're looking for?
Visit the relevant categories listed below:
Coffee
A range of coffee beans, ground coffee, pods, green unroasted coffee beans, sacks and bags.
Machines for Home/Office
Espresso, Pod, Bean to Cup and Filter Coffee Machines for Home ..oh and Grinders etc..!
Machines for Business
From espresso machines to blenders. This list is too long, but you get the idea!
Brewing Gear
Aeropress, Kettles and so much more.
Barista Tools
Exactly what you're thinking multiplied by 99, a barista's heaven, we've got it all!
Disposables
Biodegradable paper cups, stirrers, carriers...
Cafe/Home Supplies
Oat milk, tea, sugar, syrups, toppings, sauces, biscuits, wafers, reusable cups, tableware, (deep breath)... chai, hot chocolate, stickers, stamps, dog treats and more!
Cleaning & Filtration
Powders, Tablets, Water Filtration, Tools, Pitcher Rinsers, Hoses & Fittings & PPE.
Spares & Parts
From O-rings and washers to filters and motors!
Special Offers
Hand-picked deals you probably dream about!
Gifts & Packages
Great for gifts, but also a good package makes shopping easier, we've selected products, bundled them and added discount.. pretty sure that was what we were told to do in the brief..
Dane kontaktowe
135 Cambridge Road, CB24 6AT, Cambridge, Zjednoczone Królestwo
- 01223 904908
- shop@shopcoffee.co.uk
- shopcoffee.co.uk
3,3
Średnia
507 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Let down twice by these guys
Let down twice by these guys, over £2k spent and their reply to their issues is 'we don't care, we will just refund you'.
Don't order anything from here
9 maja 2022
Odpowiedź od shopcoffee.co.uk
Thank you for your review, was expected after you swore down the phone and threatened us.
Customer asked for an update on their order and demanded an instantaneous response. Which unfortunately wasn't possible until we heard back from the delivery company.
An update was emailed to the customer within 2-3 hours, between which the customer called several times threatening our staff and telling the person they initially spoke to, to man-up and come to the phone. Upsetting our staff.
The order is due to be delivered in 2 working days. But unfortunately the customer was too impatient to await news of the order update.
Bloody Hell that’s good coffee
Bloody Hell.
When replacing the rubber seals on my stove pot I thought I’d order some coffee
The artisan blend is so good.
Try it and your life will be complete!
8 maja 2022
Excellent service
Excellent service, quick delivery and the product was fantastic, it was as described and a really good coffee pot!
4 maja 2022
Best decaf coffee beans as well as…
Best decaf coffee beans as well as other great coffees
2 maja 2022
Excellent - highly recommended
Excellent service, quick dispatch and delivery - faultless, how all online shopping should be - highly recommend
1 maja 2022
Item arrived damaged
Item arrived damaged. Wrote two emails about it, never got an answer.
9 kwietnia 2022
Odpowiedź od shopcoffee.co.uk
Hi,
Just looking at the email chains and can see that we have always responded to you within a maximum of 1 working day.
The last email we received by you was after 9PM on Friday and it was responded to this Monday morning at 8AM.
We package orders very well and used UPS to get this to you safely. I'm very sorry that the courier damaged your item in transit from the UK to Spain.
We've responded to your email so I hope you are happy with our attempts to rectify an unfortunate mishap.
Rest assured, by the end of this we will provide a final service that you'll be happy with and make up for any issues you've had.
Again, I'm really sorry that your order was damaged in transit!
Thank you.
Don’t pay extra for quicker delivery.
Happy with product just not delivery.
Ordered and paid for next working day and received on 6 th day .No offer of refund for extra postage paid and no notification of delay.
5 kwietnia 2022
Odpowiedź od shopcoffee.co.uk
Hi Jenny, thank you for your feedback, it will really help us in improving our customer service and operations. I have investigated into your order and I can see the following:
- On the cart, checkout and on your invoice, you would have seen a notice saying "Usually dispatches in 1-5 working days"
- This is sometimes the case for some products due to the issues in exact stock keeps online. In order to remove any doubt of delays to customers, we add a lead time (as above), just in case their are any delays.
- In the cart, the product will have a big, red, bold text beside it saying the lead time if the product may have delays.
- Dispatch times are different from delivery service upgrades, i.e. it was dispatched within 1-5 working days, sent on a next day upgraded service, and delivered within 6 working days.
After reviewing this, I can only assume you must have missed all of the above when checking out. I can only apologise for this, I will be implementing the following where possible, in order to improve our services and prevent this in future:
- A courtesy email/call to customers if a significant delay is likely
- Trying to make the notice more prevalent on our online store, maybe by implementing a tick box acknowledgement or something of the sort.
I hope this shows that we really work hard to make our customers experience as best as possible. I would also be happy to compensate you with a free gift on your next order with us, please get in touch so I can arrange this.
Thank you very much for shopping with us.
Take care.
Maz
shopcoffee team.
Amazing support
Amazing support, with great humour and knowledge - I really enjoyed ordering my machine through I shopcoffee.
Not that the wife will let me order anything coffee-related in the foreseeable future, but when I am allowed - it will be through these guys for sure!
3 kwietnia 2022
Odpowiedź od shopcoffee.co.uk
Thank you so much for taking the time to write us a review :)
Always efficient with delivery
Always efficient with delivery . Me and customers very happy with frape .
2 kwietnia 2022
Odpowiedź od shopcoffee.co.uk
Thank you so much for taking the time to write us a review :)
Odpowiedź od shopcoffee.co.uk
Thank you so much for taking the time to write us a review :)
Very pleased with my aeropress and the…
Very pleased with my aeropress and the service from shopcoffee - will definitely recommend, and return. Thank you
13 marca 2022
Odpowiedź od shopcoffee.co.uk
Thank you so much for taking the time to write us a review :)
Good price & quickly delivered
6 marca 2022
Odpowiedź od shopcoffee.co.uk
Thank you so much for taking the time to write us a review :)
Perfect supplier for home barista gear.
Perfect service, fast delivery and great packaging.
I've purchased quite a bit from shop coffee now, they're absolutely spot on, great supplier. When you're buying home barista gear, it's not cheap, you need a trustworthy supplier who you know you can reply on to pack your gear properly and to respond quickly if you have questions, and also not take the Michael when it comes to price. You also need a supplier who are actually UK based and not one of the several annoying companies who use .co.uk domains and appear to be in the UK but who are actually grey importing gear from Italy or Eastern Europe! Shop coffee tick all of these boxes, and they're really nice people too if you ever end up dropping in to collect, or giving them a call.
6 marca 2022
Odpowiedź od shopcoffee.co.uk
Thank you so much for taking the time to write us a review :) That's so good to hear, it really helps us to keep it up - positive!
Very good communication from the…
Very good communication from the vendor. Very pleased that I could recycle all the packaging the coffee machine arrived in.
5 marca 2022
Odpowiedź od shopcoffee.co.uk
Great stuff :)
Great service and helpful advice
Great service and helpful advice when buying a grinder and some additional accessories - would definitely recommend!
2 marca 2022
Odpowiedź od shopcoffee.co.uk
Always here to help :) Thank you for your review!
Odpowiedź od shopcoffee.co.uk
Great! Thank you :)
Top quality replacement bodum beaker
Top quality replacement bodum beaker, best online price and quick service!
9 lutego 2022
Odpowiedź od shopcoffee.co.uk
Great to hear, thank you :)
Would buy from this company again
very happy with the purchase of the 4 cup filter glass. It arrived when stated and is now in use
Thank you
3 lutego 2022
Odpowiedź od shopcoffee.co.uk
Awesome, thank you for sharing your positive experience :)
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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