Second time using shopcoffee over the past two years for an espresso machine and two grinders. Both times dispatch of orders were quick and I received them in perfect condition. Prices are also compet... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Purchased a brand new commercial coffee machine a year and half ago. On installation there was a faulty piece that had to be replaced. After 2/3 months we experienced issue. Asked for repair under gua... Zobacz więcej
Perfect service, fast delivery and great packaging. I've purchased quite a bit from shop coffee now, they're absolutely spot on, great supplier. When you're buying home barista gear, it's not cheap,... Zobacz więcej
Reakcja na opinię
Ordered a new Fracino Bambino coffee machine. After the initial installation we dad some queries about the boiler pressure. The response to the issue was immediate and the contact on the phone, talked... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O shopcoffee.co.uk
Napisane przez firmę
About us
Shop Coffee is an all-in-one supplier for Coffee Shops, Cafés, Restaurants, Takeaways, Hotels, Offices and even home coffee-lovers!
Supplying to businesses and home users. So whether you need a commercial coffee machine or some cool brewing equipment and fresh single origin coffee – we have it all!
About you
Embrace your inner Barista! We love coffee and I'm sure you do too, that's why we've got such a huge range of products, there's something for everybody.
Whether you're already setup or a beginner, our team are here to help you choose the right setup, supplies & coffee beans!
Take our Fun Quiz
Why not take our quick and fun coffee quiz?, test your knowledge on coffee, where it comes from and it's properties: Take the quiz!
Know what you're looking for?
Visit the relevant categories listed below:
Coffee
A range of coffee beans, ground coffee, pods, green unroasted coffee beans, sacks and bags.
Machines for Home/Office
Espresso, Pod, Bean to Cup and Filter Coffee Machines for Home ..oh and Grinders etc..!
Machines for Business
From espresso machines to blenders. This list is too long, but you get the idea!
Brewing Gear
Aeropress, Kettles and so much more.
Barista Tools
Exactly what you're thinking multiplied by 99, a barista's heaven, we've got it all!
Disposables
Biodegradable paper cups, stirrers, carriers...
Cafe/Home Supplies
Oat milk, tea, sugar, syrups, toppings, sauces, biscuits, wafers, reusable cups, tableware, (deep breath)... chai, hot chocolate, stickers, stamps, dog treats and more!
Cleaning & Filtration
Powders, Tablets, Water Filtration, Tools, Pitcher Rinsers, Hoses & Fittings & PPE.
Spares & Parts
From O-rings and washers to filters and motors!
Special Offers
Hand-picked deals you probably dream about!
Gifts & Packages
Great for gifts, but also a good package makes shopping easier, we've selected products, bundled them and added discount.. pretty sure that was what we were told to do in the brief..
Dane kontaktowe
135 Cambridge Road, CB24 6AT, Cambridge, Zjednoczone Królestwo
- 01223 904908
- shop@shopcoffee.co.uk
- shopcoffee.co.uk
3,3
Średnia
507 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Poor customer service
I placed an order with Shop Coffee on 17.10.22.
By the end of October the order had not arrived so I contacted the company to find out whether the order had been sent or had there been some delay. I got a prompt reply saying to wait a few more days as the Royal Mail, their courier, was on strike. I contacted them again a few days later to say the order had still not arrived. They have informed me that they contacted the Royal Mail who informed them that the order had been lost in transit.
I asked for them to send a replacement as they had lost the original but was emailed that this was not company policy and I could place another order at my expense and would be reimbursed once their claim was processed by Royal Mail.
At this point I said I would rather have a refund, but again was informed that the refund would not be issued until their claim was settled with Royal Mail, which they said would likely be concluded by the end of last week, but that didn’t happen.
My understanding of my consumer rights is I’m entitled to a refund or replacement within 30days but as it stands I have neither the order or a refund and Shop Coffee’s company policy is that they don’t refund until courier disputes have been settled and who knows how long that will take.
I am very disappointed with the way the Company have dealt with this and currently have no idea if I’ll receive my order or get a refund. Be warned of their policy before ordering.
17 października 2022
Opinia niezależna
Odpowiedź od shopcoffee.co.uk
Hi, it seems there is a misunderstanding here.
We do not guarantee delivery time but there is a cool-off for when we consider a parcel lost in transit for which we do issue refunds.
I can't see your order number so please get in touch with maz@shopcoffee.co.uk and I'll be happy to assist you with this.
Rest assured you have nothing to worry about, we will either fulfil your order or issue a full refund.
Thanks.
Top marks
Thankyou shopcoffee for swift delivery and their customer service for good responses. Good experience.
1 listopada 2022
Opinia niezależna
Odpowiedź od shopcoffee.co.uk
Thank you for your kind review :)
This company are charging Northern…
This company are charging Northern Ireland customers £24 for delivery of a few travel cups (DPD (2-4 working days) (Excl. Local Import Duty & Tax): £24.00).
Yes £24 delivery to another part of the UK.
I ordered elsewhere for £3.99 postage to NI for the same product. 83% cheaper for delivery.
I order a lot from mainland UK, but I’ve never come across this sort of extortionate postage combined with a poor email response.
*I didn’t place my order because when I came to check out I’m wasn’t prepared to pay £24 for delivery. I emailed asking about cheaper delivery options and wasn’t offered any in the replies. The delivery issue/correspondence was part of my experience (trying to) shop, so I feel it’s entirely appropriate to leave a review - especially as I tried to engage to find a solution.
**The cups were only slightly more expensive from the other website (£26.99 vs £26.40 & £26.99 vs £25.80).
2 listopada 2022
Opinia niezależna
Odpowiedź od shopcoffee.co.uk
Hi Christine,
Thanks for your review,
I can see you’ve left a 1 star review without placing an order, so you haven’t really had an experience with us and are only disappointed with the delivery pricing, this shouldn’t be something to warrant a 1 star review..
The delivery options are priced according to what it costs our company, our products range from as little as 5g all the way up to 100kg+, it's extremely difficult to price delivery internationally but we try to be as reasonable as possible.
Post-Brexit it has becoming very challenging in exporting products, we are doing our best to continually improve our offerings, but as it stands, this is the only (reliable) option we can offer.
If you’re able to arrange delivery cheaper, we also offer a collection option too for you to arrange your own delivery.
We have many happy customers in Northern Ireland, our loyal NI customers shop with us as they appreciate our product range and service.
We feel this review is unfair as you haven’t placed an order with us and you’ve left us a negative review because your not happy with the pricing structure of our delivery options.
Despite our disappointment in the review, we will continue to work on our delivery options and improve them moving forwards for our customers.
* In response to edit:
Our customer service team responded explaining that unfortunately we didn't have any other delivery options. It may not have been the response with a lower price you expected, but there was a customer service pre-sales response nonetheless.
You have clearly left us a negative review because you're not happy with our delivery prices to NI, I've explained that unfortunately, we don't have any other reliable options right now, especially post-Brexit.
Hopefully we will have more options in the future, but it's not fair to leave a negative review because it's not cheap enough.
You can buy most products online through our website for a fraction of the price of other marketplaces, hence you attempted to shop with us in the first place, you then found cheaper delivery elsewhere which brought your overall total down and you decided to shop elsewhere, which is absolutely fine, but we shouldn't be given a negative review for this.
Great fresh coffee at reasonable price
Great fresh coffee at reasonable price. Good variety too. I'm picky about my coffee but this one compares well with far more expensive ones.
27 października 2022
Opinia niezależna
Odpowiedź od shopcoffee.co.uk
Thank you for your kind review :)
Product was good quality and price
Product was good quality and price. Short delivery was resolved very quickly. Would recommend to others.
14 października 2022
Opinia niezależna
Odpowiedź od shopcoffee.co.uk
Thank you for your kind review :)
Arrived very quickly and is an…
Arrived very quickly and is an excellent machine
14 października 2022
Opinia niezależna
Odpowiedź od shopcoffee.co.uk
Thank you for your kind review :)
Simple and straightforward purchase
24 października 2022
Opinia niezależna
Odpowiedź od shopcoffee.co.uk
Thank you for your kind review :)
Always had good service
Always had good service, I have used many times. If there is a product out of stock, we are informed quickly and offered an alternative. All correspondence has been answered swiftly. Good range of products for our business and will continue to use.
18 października 2022
Opinia niezależna
Odpowiedź od shopcoffee.co.uk
Thank you for your kind review :)
Best quality beans.
15 years buying specialist roasts and have tried many suppliers. This company is the best in terms of value for money and bean quality. Excellent professional service. Thanks folks.
3 października 2022
Opinia niezależna
Odpowiedź od shopcoffee.co.uk
Thank you for your kind review :)
Good green beans
Some good green beans, reasonably priced and quick delivery.
23 września 2022
Opinia niezależna
Odpowiedź od shopcoffee.co.uk
Thank you for your kind review :)
Good experience!
Good experience buying from ShopCoffee.co.uk, the representatives were very responsive in addressing my questions, especially as I was ordering from EU. Thanks.
25 sierpnia 2022
Opinia niezależna
Odpowiedź od shopcoffee.co.uk
Thank you for your kind review :)
Problem Sorted Quickly
My relationship with ShopCoffee didnt start the best, granted it was not entirely their fault. But that does not matter as they were quick to resolve the issue and received my coffee machine the next day
6 września 2022
Opinia niezależna
Odpowiedź od shopcoffee.co.uk
Thank you for your kind review :)
Fantastic selection of great equipment…
Fantastic selection of great equipment with lots of information to make a choice. Once ordered, quick delivery and communication throughout
1 września 2022
Opinia niezależna
Odpowiedź od shopcoffee.co.uk
Thank you for your kind review :)
Service was rapid and helpful
Service was rapid and helpful. The products I ordered were well packaged and delivered in perfect condition. An inquiry to the company was answered promptly.
16 sierpnia 2022
Opinia niezależna
Odpowiedź od shopcoffee.co.uk
Thank you for your kind review :)
Bad costumer service
I bought a reusable coffee filter and after using it there was sediment left in the coffee. I wrote to Shop Coffee to explain the problem and request a refund however after many emails, some which suggested the customer was wrong not the product, I gave up. Despite being a loyal customer I wasn't treated well and therefore will not buy from them again.
23 sierpnia 2022
Opinia niezależna
Odpowiedź od shopcoffee.co.uk
Hi Mike,
I'm sorry to hear about this, we don't manufacture the product, although we only list products from brands we have confidence in. I'm surprised to hear you are disappointed with the product as we've sold many of these without any negative feedback, and so I'd like to learn more to help get to the bottom of this.
I'm more than happy to look further into this and come to a reasonable resolution, please call us on 01223 904 908 and I can promise we'll take care of you.
Thanks,
Maz
Delivery rip off
I ordered cups and paid for next day delivery. It took 3 working days so I complained and asked for refund of the extra cost. I was told there was a lead in time for the order so no refund. It is ridiculous to allow customers to pay £8.99 for a delivery they can't do. Will not order from them again
16 sierpnia 2022
Opinia niezależna
Odpowiedź od shopcoffee.co.uk
Hi Rachel,
I'm sorry, but it was clear on: 1. the product page, 2. cart, 3. checkout and even on your 4. confirmation email PDF invoice. That's 4 places where the phrase "Dispatches in 2-5 working days" was stated and in 3 of those places in bold, red text, along with the following notice:
"Please note, dispatch times vary by product and where possible, we'll display this beside each product shown in your cart. Upgraded delivery will speed up your delivery but not the dispatch times."
I think it's extremely unfair that you've left us a 1 star review when it was made extremely clear that this product would have a 2-5 day dispatch time.
Your chosen delivery method was next day and it was indeed sent on a next day service, which means you got your order delivered on the 3rd working day, well within the 6 working days it should have taken.
We actually fulfilled your order in half the time!
I request all our customers and potential customers who see this review to look at our other reviews across all platforms and you will see that over 95% of our customers are extremely happy with our services and recommend us to others.
For customers who order expecting unjustified partial refunds further down the line, I'd recommend other conglomerate marketplaces, not ours.
We're already extremely competitive, offer value added services and really take care of our customers, but we won't stand for unfair requests and review threats.
Brilliant
Very fast, good price, delivered in 2 days, it was much quicker than expected and packaging/item was completely flawless condition. 10/10 service, no issues!
9 sierpnia 2022
Odpowiedź od shopcoffee.co.uk
Thank you for your kind review :)
Odpowiedź od shopcoffee.co.uk
Thank you for your kind review :)
Excellent personal service
I had a problem placing and paying for an order on line, I called the company and received excellent support from Roland. Thank you
6 sierpnia 2022
Opinia niezależna
Odpowiedź od shopcoffee.co.uk
Thank you for your kind review :)
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.