Shop Tiktok Recenzje 

Brutta esperienza . Prodotto non consegnato da BRT, e tik tok shop non mi ha rimborsato. La politica sulla protezione acquirenti fa veramente schifo. Non farò più acquisti su questa piattaforma

desvolvi 9 vestidos y ellos ya lo recibieron y aún nada de mi reembolso y ese servicio al cliente es una porquería no volverá a comprar en esa página

Absolutely disgusting customer service. Promised refund after an appeal against a so called boutique. Item faulty. Promised postage label on two occasions. Been over one month. Now filling in the forms for small claims court against tik tok as per my consumer rights

They allow sellers to sell items, collect the money, and then allow sellers to refuse to cancel or refund when the seller has said there is no stock. Despite having allowed the purchase to go through.

Evidence of the seller saying he would just add random tracking and then marking it as shipped so I cannot be refunded, apparently, isn't a violation of any seller policies!

Tiktok customer support for business/shopping. I have been a long term user, and I recently purchased an item costing quite a bit. To say this was a great mistake and source of frustration would be a understatement. The EVRi return label given did not accept packages over 20kg, I tried to reach the seller and customer support several times but was thwarted each time. I was ignored and told to wait to be contacted each time I chased. This seems to be a very deliberate and insidious business practice to time me out of the return. Tiktok customer service in particular refused to help or listen, and after telling me I timed out of teh 30 day return label, insisted I wait another 48 hrs for a team (I had no way of contacting) to come back to me! Surprise, surprise, they never seem to! At this point, just give me the refund, and I will dump the item in a landfill. I DO NOT RECOMMEND ANYONE PURCHASING FROM TIKTOK, THERE IS NO PROTECTION

J'ai acheté sur la plate-forme Tiktok shop des produits très onéreux que j'ai bien reçus. En revanche, impossible d'obtenir une facture ou un bon de livraison ce qui est totalement illégal. Le service après vente m'a communiqué une procédure pour télécharger une facture mais cette fonctionnalité n'est pas opérationnelle. Après plusieurs contacts, ils ont fini par m'avouer que la fonctionnalité avait été supprimée. Le vendeur me répond aussi que c'est à Tiktok de fournir la facture. Au final, je me retrouve avec des produits sans preuve d'achat (en cas de vol ou de sinistre, impossible donc de faire marcher l'assurance etc...). Par ailleurs, je me pose des questions sur la provenance de ces produits. Sont-ils réellement neufs ou reconditionnés voire contrefaits? Je suis déçu.

After purchasing an item with a value of £10, along with other items, I have not been refunded for one faulty, "Not fit for purpose" item.

I was refunded by the seller for one faulty item, he also actioned a refund for the other item. The other item was not refunded. After numerous backwards and forwards messages to the seller and TikTok, I still have not received the refund.

When you go onto the chat, they say not to worry loyal customer, I have passed this on, be rest assured this will be sorted! Guess what? It has NOT been sorted.

When you go onto chat, you get passed on and get no response or the same response. When they eventually talk to you, you get a resolution and they give the seller two days to respond or they will refund the buyer (Me). You then get a message from another chat host saying they will not refund!

Tiktok is NOT fit for purpose. Their customer service falls well below the standards expected from a business.

I was advised to cancel the refund request and resubmit the refund request (As per the Tiktok advice and their policy) then they said I have cancelled my refund request and will not refund.

Then you go on chat again and explain, they then say, "Do not worry, please be reassured, we will sort this."

Backwards and forwards and again they then say, "it has been too long now as it has gone past the 30 day." YES because it has taken you so long to action my refund that it has gone past the 30 days.

I have sent chat history to prove it is their fault and error, seller chat history, etc, but they are not refunding £10.

I have spent a LOT of money on TikTok and the shopping channels, yet they are willing to lose a valuable customer that potentially spends thousands and for the sake of refunding a genuine "not as described" item and "Not fit for purpose" item.

All of these one star reviews, yet nothing is being done to stop this unprofessional and poor customer service.

BZR clothing asked me to resubmit the refund which I did. Then I was advised to cancel and resubmit, which I did. It is the fault of Tiktok, BZR clothing was happy to refund.

NO REFUND.
NOT CARRYING OUT ACTIONS PROMISED.
STATED THAT THEY WOULD REFUND AFTER TWO DAYS IF SELLER DID NOT ACTION REFUND.

Bought many items from TikTok but the one occasion I had asked TikTok to step in to help with a refund of a faulty Geoorood pump they declined my refund just like the seller. This is a breach of Consumer Law which I pointed out to TikTok but have now closed my dispute so I have went to the credit card company to refund me. If it’s faulty I expect a full refund after it was sent back to them. The seller has my money and my pump and TikTok refuse to help.
Stick with Amazon who have a better(ish) reputation.

TikTok you disappoint me.

À éviter, j'ai commandé un maillot de bain marqué "vous sera livré dans 3 jours" au bout de 7 jours toujours rien la commande était même pas prête. Déception total.

I ordered a lab diamond from an auction on this sight. When it arrived the package was weird. So I turned my camera on before opening and cutting this package open you literally see me open a sealed plastic like envelope with scissors. They denied my refund instantly I spend on an average month $100-$300 every month I may have returned 2 items in great condition because they didn’t work. What sense would it make for me to buy a Lab diamond and act like I received I’m pretty sure I would have at least bought a natural diamond! Goodbye TikTok if I was you I would not shop on this app.

I ordered from a shop called liligril on TikTok. I received all of my items, except for one that was not included in the package. I requested a refund and they denied my refund, and want me to provide photos as proof. How can I photograph an item I never received? The “money-back” guarantee on TikTok Shop is a joke.

Colis déclaré livré à domicile sauf que le colis n est pas là !!
Après réclamation on nous demande une preuve.... comble de l ironie !... faut-il envoyer une photo de la boîte aux lettres vide !!!???
Et suite à leur réponse ils classent le dossier... bein voyons ! Plus de recours
C est inadmissible

Ich bin vom Kundenservice sehr enttäuscht. Vor der Stornierung meiner Bestellung wurde mir ausdrücklich zugesichert, dass ich den 50-€-Gutschein nach der Stornierung erneut nutzen kann (Andere Farbe des Artikels gewünscht). Auf Grundlage dieser Aussage habe ich die Bestellung storniert.

Nach der Stornierung wurde mir jedoch mitgeteilt, dass der Gutschein entgegen der vorherigen Zusage nicht zurückerstattet wird. Dadurch ist mir ein erheblicher finanzieller Nachteil entstanden.

Ich erwarte, dass Aussagen des Kundenservice verlässlich sind. Wäre ich korrekt informiert worden, hätte ich die Bestellung nicht storniert. Leider habe ich den Eindruck, dass widersprüchliche Auskünfte gegeben werden und die Verantwortung dafür letztlich beim Kunden bleibt.

Really I’d give this dodgy company no stars. They do not deliver and refuse to refund even when they miss extended delivery dates. Please don’t order anything from TikTok shop as if your goods don’t arrive, you won’t be able to get your money back.

Tiktok shop un vrai arnaque j'ai contacté plusieurs fois Tiktok jamais j'ai reçu de réponse aujourd'hui j'ai compris pourquoi, car Tiktok complice de cette arnaque, un conseil fait attention à vous Tiktok une vraie arnaque

Fuyez ...Expérience catastrophique...j’ai acheté une Ninja creami sur la plate-forme. Après seulement 7 utilisations, elle crame, étincelles, plastique fondu, bref limite dangeureux. Cela fait 2 mois que je suis baladée de service en service pour finir me voir refuser le remboursement ou le remplacement de l'appareil . Si je l’avais acheté en boutique, cela aurait été remplacée.... Tiktok Shop plus jamais. Certes, on économise sur le coup pour découvrir que la garantie ne fonctionne pas

Ich habe jetzt schon öfter über TikTok shop bestellt und die Preise sind eindeutig günstiger als bei Amazon und co. Die Produkte kamen sehr schnell an und habe genau das bekommen was ich bestellt habe. Absolut zufrieden und weirder zu empfehlen.

Médiocre ils utilisent un transporteur chinois qui usurper votre signature, ne vous appelle même pas lors de la livraison, sachant que vous êtes au travail livré quand même votre colis ou le met dans sa poche Tiktok ne vous rembourse pas, il ne vous répondent pas ne vous donne aucune information, vous ne pouvez avoir aucune personne au téléphone. Vous parlez à soi-disant Agence sur leur plate-forme qui est en réalité sûrement un bot.
Cette plate-forme est à fuir, je vous déconseille d’acheter sur cette plate-forme qualité médiocre et non conforme aux législation ne vous donne aucune preuve de livraison à fuir vite vite Ils ne vous font aucun remboursement aucun

Tiktok shop is fraud don't buy or trust this business as they have eaten my postage refund and not giving it back as promised to do so and they are taking the mic avoid this avoid this. They are fraud scammers.

On Schuhe bestellt und ein no Name Produkt in der falschen Größe erhalten.