Appalled at the service.....the £174 Jacket of second grade quality has been returned, yet countless of emails sent because there is NO TELEPHONE CONTACT.....Refund!!!!!! Still waiting.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered a cap for my son and paid for next day service, the next day came and the cap didnt. i emailed in my disappointment and was refunded the difference and a standard apology stating the refund... Zobacz więcej
Reakcja na opinię
First order wasn’t received but Mercedes kindly refunded this after an investigation. I reordered and paid for next day delivery. Received by dpd delivery next day, thank god my son was super excited.... Zobacz więcej
Reakcja na opinię
Exceptional items of clothing, made me an incredibly happy little Italian. Reminded me of Mother special bolognaise sauce from back home. Every day I cannot wait to finish, get home and take it out fo... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
The Official Online store of the Mercedes-AMG PETRONAS F1 Team featuring the widest range of 100% Official merchandise. Shop the latest driver collections including the seven-time World Champion Lewis Hamilton and Grand Prix winner, George Russell. We’re committed to offering the very best experience for our fans across the world and welcome your feedback.
Dane kontaktowe
Mercedes-Benz Grand Prix Limited , NN13 7BD, Brackley , Zjednoczone Królestwo
- customerservice@mercedesamgf1.com
- shop.mercedesamgf1.com
3,4
Średnia
261 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 62% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Sizing is all over the place .....
T Shirt arrived 10cm smaller than the size guide. But the Sweatshirt for the same size is 20cm bigger for 2XL ??? When you want to return YOU have to pay the postage (at an inflated rate). How can that be for an item that is not as specified ? They'll then tell you the size guide is Body Size - so 130cm Body Size will get you a 120cm item. Mindboggling. Never again
6 czerwca 2024
Opinia niezależna
Odpowiedź od MERCEDES-AMG PETRONAS F1 Team
Hello there, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order (product) and we appreciate you bringing it to our attention. So, we can discuss this matter further, please can you email us at customerservice@mercedesamgf1.com with your order reference number and the full billing address. One of our customer service agents will be in touch with you to resolve the matter.
Met zoon was heel erg blij met zijn…
Met zoon was heel erg blij met zijn prachtige Mercedespet!
11 maja 2024
Odpowiedź od MERCEDES-AMG PETRONAS F1 Team
Hi Rochelle, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Bonjours je souhaite mettre un avis…
Bonjours je souhaite mettre un avis très négatifs sur le site de petronas store cela fais déjà 1 mois que j'ai commandé un polo petronas et je l'ai toujours pas reçu depuis 2 semaines cela m'affiche sur le.site de suivi que mon colis est retenue en.douane et j'ai plus de nouvelles et je suis basée en martinique .
8 kwietnia 2024
Opinia niezależna
Odpowiedź od MERCEDES-AMG PETRONAS F1 Team
Hello Rolin, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order (product and we appreciate you bringing it to our attention. We have investigated the issue and emailed you with solutions, using the email address we had on file for you. We apologise again for the inconvenience and hope to hear from you soon.
Sincerely,
Mercedes AMG PETRONAS Formula 1 Team.
I'm a F1 fan since the age 9yrs old…
I'm a F1 fan since the age 9yrs old with a model f1 collection of 96, 1/18. So when I saw this it was a most have, two days later arrived i opened the box and straight away i ordered an other one for my son in law and again it arrived two days later job done. 🏁
27 marca 2024
Odpowiedź od MERCEDES-AMG PETRONAS F1 Team
Hi Keith, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Fast Delivery
Our order arrived very quickly and was well packaged.
Overall, very pleased and would use again
29 marca 2024
Odpowiedź od MERCEDES-AMG PETRONAS F1 Team
Hi Donna, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Odpowiedź od MERCEDES-AMG PETRONAS F1 Team
Hi Chris, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Odpowiedź od MERCEDES-AMG PETRONAS F1 Team
Hi Probe, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Amazing quality!!!
26 marca 2024
Odpowiedź od MERCEDES-AMG PETRONAS F1 Team
Hi Magdalena, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Ravie de mes achats
Vêtements de très bonne facture. Envoi hyper rapide avec le respect des produits. Très contente de ce site.
27 marca 2024
Odpowiedź od MERCEDES-AMG PETRONAS F1 Team
Hi Carole, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Odpowiedź od MERCEDES-AMG PETRONAS F1 Team
Hi Christopher, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Timely delivery
22 marca 2024
Odpowiedź od MERCEDES-AMG PETRONAS F1 Team
Hi David, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
You are asking about the product
You are asking about the product, yet I have yet to receive it and the tracking details provided are not recognised by the carrier, so it is extremely difficult to review a product not yet received.
Update: the product was placed in a safe place, however I was unable to access the delivery information and pictures until three days later so the location and delivery status was unknown to me at the time of the original request to review the product.
28 marca 2024
Odpowiedź od MERCEDES-AMG PETRONAS F1 Team
Hello Brian,
Thank you for taking the time to provide feedback to us. Feedback is the first step toward progress; therefore, we value your honest opinion.
We are sorry to hear that you have experienced delivery trouble with your order. Upon further investigation, we can see that your order was delivered to you on 25th of March. If this is not the case, please can you email us at customerservice@mercedesamgf1.com so we can further assist you.
Our customer reviews are very important to us, and we hope you will be willing to revise them depending on your most recent experiences. You may modify your review by logging into your account to edit your review.
We appreciate the opportunity to work with you to resolve this issue.
Feel free to reach out for any questions.
Kind regards,
Sheila
Odpowiedź od MERCEDES-AMG PETRONAS F1 Team
Hi Brittany, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Odpowiedź od MERCEDES-AMG PETRONAS F1 Team
Hi Geoff, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Odpowiedź od MERCEDES-AMG PETRONAS F1 Team
Hi Daniel, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Beautiful products
Beautiful products! The site was easy to use and the delivery was seemless!
28 marca 2024
Odpowiedź od MERCEDES-AMG PETRONAS F1 Team
Hi Marie, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
LEGO Mercedes AMG F1 W14 E
Brilliant service - as to be expected from Mercedes - and my Lego W14 E arrived in very good time, in spite of only selecting standard delivery as a mistake!! As for the car - what a superb model to make, and it looks stunning too.
23 marca 2024
Odpowiedź od MERCEDES-AMG PETRONAS F1 Team
Hi Paul, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Service was good but quality a bit disappointing
Service was good and items arrived quickly. However, a bit disappointed that the quality of the items do not match the price tag. I would be unlikely to purchase again online as would want to see them before deciding to buy.
The items in question were the new neon yellow Hamilton hoodies in case anyone is thinking of buying one.
26 marca 2024
Odpowiedź od MERCEDES-AMG PETRONAS F1 Team
Hi Tracey, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order (product) and we appreciate you bringing it to our attention. So, we can discuss this matter further, please can you email us at customerservice@mercedesamgf1.com with your order reference number and the full billing address. One of our customer service agents will be in touch with you to resolve the matter.
Kind regards,
Sheila
Mercedes AMG PETRONAS Formula 1 Team.
Odpowiedź od MERCEDES-AMG PETRONAS F1 Team
Hi Joan, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.