EpicTV Shop Recenzje 1052

I bought a pair of climbing shoes ‘La Sportiva’ the shipping was really fast 4 days from UK to Australia! I definitely shop again as I’ve always been doing!

I have already bought a couple of items in the last two years (ropes and a bag) and I am very happy with the whole process. They have good offers, the items arrive perfectly like you would get it from a phisical shop and the videos are interesting and useful... no doubt about recommending them, in fact, I have alredy done that and some friends are enjoying their new gear too ; )

I have an issue with returning my order, about which I emailed their support team stated on the website first on 1/11, then a reminder on 9/11, and then again on 16/11. I haven't received a reply to any of those, and it's been nearly 3 weeks. The phone number is not on the website. I tried calling Banana Fingers, as my receipt says my money went to Banana Fingers Limited, but their phone is turned off. I do inderstand that times are hard, but I gave you enough time to reply. I wasted money on shoes that don't fit me and soon I won't be able to return them at all. Thanks for that.

Agata

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UPDATE: EpicTVShop, no, I haven't received any replies. I checked my spam folder. I don't have any filters set on my inbox. You've got my personal data, if you really want to resolve this issue you can contact me.
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UPDATE 2: We can go there and back via Trustpilot, but I still don't have your reply. You insist on me emailing you, to which I'm receiving no replies. I was promised a free return if I use PayPal, but that doesn't work. You have my phone number, please call me, or provide (here, not via email) a phone number I can call you at. If several customers tell you that they're not receiving your replies, you're either not replying, or your emails bounce back. Both cases are your fault. The lack of phone number is also your fault. You clearly don't want this resolved.
UPDATE 3: My email is doing fine, thank you. Please educate yourselves on reducing bounce rate. And you have the wrong link to PayPal returns on your website: /en/webapps/mpp/returns. Thank you ever so much for sending me the right one. I'll make sure to never buy from you again, not after that service.

Oh, forgot to mention that they still haven't called me or provided other means of communication.

The boots were an excellent price and arrived on schedule. Happy winter climbing in 2021....

Rerwriting my review as the situation is now resolved.

My order didn't arrive at my house due to my own error - I managed to sort that out but it did take quite some time.

Customer service was OK but a bit slow - until I wrote this review and then it sped up.

Thanks for the help and glad it worked out in the end.

I wanted a pair of Ribelle walking boots. Epic TV were competitively priced. The other companies reviews were terrible. I read the reviews for Epic TV which were mainly excellent and so I ordered the boots which arrived after three days. They were exactly what I wanted and I saved around £100 off the original price. I would definitely recommend them and will be using them again.

Got a wrong colour item delivered. I immediately reached out to Customer Service but here, two weeks later, I still haven’t heard back from them.
Edit: Heard back the same day as I did this review - keeping the score as they still had two weeks response time.

Ottimo servizio, rapido, puntuale e con un incredibile assortimento di prodotti. Ho acquistato, ad un prezzo assolutamente eccezionale, dei rinvii per l'arrampicata e tutto è arrivato come mi aspettavo. Assolutamente consigliato.

Got amazing customer support with return, shipment got lost, but still got refund while they sorted it. Will definetly go to for my next pair of shoes.

I was so impressed and satisfied with EpicTV. I was a little concerned ordering from the States but the product I ordered arrived on time and they stayed in contact with me. I will order more of my climbing gear with them!!!

Excellent shop, friendly and helpful staff, recommended!

DO NOT BUY SHOES FROM EPIC TV. Their shoe calculator recommended me shoes 2 sizes too small. Their customer service is awful. They haven’t been helpful. They take forever to return emails. They don’t take responsibility for any of this. Long story short I paid 50 plus dollars in shipping and have received nothing in return. Feels more like a scam than an actual climbing shop. I’ve never had this experience through any other climbing retailer.

Pire service client rencontré.
C'est a se demander s'ils prennent le temps de lire.
Je demande une annulation de commande, et non pas un échange du produit, et on me dit juste de faire un échange.
Je passerais sur le fait que le retour du produit est à ma charge, ce qui est contraire à la règlementation française.
Quand il n'y a pas de problème avec la commande, ca va, mais s'il y a un soucis, ne comptez pas sur un service client. Autant jouer à la roulette russe.
A eviter.

Updated so I'm glad to say they finally found my return and sent the exchange to me. Thank you EpicTV for sorting that out. I just hate that I had to make numerous complaints before I was listened to properly. I would be extremely hesitant about ordering something from them again given this was my first and only experience with them and they gave no form of compensation or goodwill gesture for all the trouble and time I spent on this trying to get my return tracked down and for them to believe I had sent it. The new shoes are great though so I will move this review from 1 to 3 stars.

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EpicTV have been absolutely the worst company I have had to deal with. Their customer service is useless. Its only email, there is no phone number to call making it extremely difficult to solve this problem.
I ordered climbing shoes, they arrived, great, looked beautiful but they were too small. I see on their website they offer easy exchanges and free returns with PayPal. Great i paid with PayPal but nope there's some trick to that so I had to pay the return cost of 19 euro after all. Tracked fast shipping so I thought it would be safe but nope it arrived with epic on the 20th July according to the tracking. A few emails later and I'm still trying to track these shoes down and epic have been most unhelpful. They say they haven't got them. I see I'm not the only one who's had problems with returns and exchanges. I would advise people not buy shoes from them incase they don't fit and have to exchange them. Epic will not do anything to help if your return goes missing or maybe they are lying and can't be bothered to send out new shoes. I used their sizing guide and thought I did everything right but nope I'm down 89 euro for the shoes and 19 euro for the postage and I feel like I'm never gonna get that back. No climbing for me for months now... And I definitely won't be buying anything from them ever again, they very clearly do not care about their customers one bit. This has been so stressful and time consuming. I've filed a claim with my carrier but that can take up to 60 weeks to be investigated. But how can they investigate this properly when the company don't have a phone number and aren't actually called EpicTV Shop they're also called Banana Fingers... so weird.

Great service and Super fast delivery what more can you ask for :)

You only know if its a good company when you have an issue.
After a few emails epic TV shop made this right.
THANKYOU

i send to their bank account enough money, but they said that to me 10 euro missing. Only for 10 euro, they didn't sent to my order. Robert Bosch says that: I'd rather lose money than trust.

Articolo ordinato, perfetto. Prezzo buono. Consegna in 5 giorni lavorativi, un giorno prima della data indicata. Lo consiglio.

Insanely slow exchange/returns process
When ordering climbing shoes, there's always a risk of the sizing being off and so it's important to order with a company who have an efficient returns/exchange process. EpicTV do not have this unfortunately. I spent over £8 on postage to make sure the shoes were sent back quickly and tracked, EpicTV have now had the shoes for a week and are telling me via email that they will email me when they've processed the claim. I haven't even been given confirmation that they've received the product and no time estimate for how long this exchange will take. I'll be going on a climbing trip in less than a week and am starting to assume that I'll be having a to wear my old holey shoes....