Shiny Whitening Recenzje 

Odpowiedź od Shiny Whitening

9 mar 2023

Dear Niamh,

We wanted to provide you with an update on the status of your recent shipment, which was sent by EVRI with tracking number H01HYC0014551072. Unfortunately, due to severe weather conditions in some areas across the UK, there may be a delay with the delivery of your parcel. We apologize for any inconvenience this may have caused.

To keep you informed on the most up-to-date status of your shipment, please click on this tracking link: https://www.evri.com/track/parcel/H01HYC0014551072/details. Additionally, an email order confirmation should have been sent to you. Please check your spam mailbox as it may have been redirected there. In case you did not receive it, we have sent you a PDF version of the order confirmation via Whatsapp for your reference.

We understand that you may have further questions or concerns, and we want to assure you that we are here to help. Please do not hesitate to reach out to us if you need any assistance. We appreciate your patience and understanding during this time.

Jones. Rachael
Customer Relationship Manager

Odpowiedź od Shiny Whitening

8 mar 2023

Dear René,

Thank you for taking the time to share your feedback with us about your experience with Shiny Whitening. We're glad to hear that you find the product to be good, but we're sorry to hear that you've had issues with long delivery time.

We understand how frustrating it can be to have to follow up with customer support and to experience long delivery times despite promises. We want you to know that we take your concerns seriously and will do our best to help.

We have immediately issue a full refund to you upon your request after noticing you the delivery time could be longer than we estimated.

Thank you again for sharing your feedback with us. We appreciate your business and want to ensure that you have a positive experience with both our products and our services.

Jones. Rachael
Customer Relationship Manager

Odpowiedź od Shiny Whitening

7 mar 2023

Dear Batoul,

Thank you for choosing Crest 3D White Whitestrips to enhance your smile. We want to ensure that you get the best results possible, and therefore we recommend following the usage instructions on the packaging carefully.

In case your teeth are significantly discolored, you may need to use 2 boxes of Crest 3D White Whitestrips initially to achieve the desired effect. Also, we suggest using Crest 3D White toothpaste regularly to gently polish away surface stains daily.

For daily use, you can try Crest 3D White Whitestrips Stain Shield, specially formulated to be used every day to maintain your white smile.

Thank you for your trust in our product, and please do not hesitate to reach out to us if you have any further questions or concerns.

Jones. Rachael
Customer Relationship Manager

Odpowiedź od Shiny Whitening

11 lut 2023

Bonjour Perréard.

Nous sommes désolés d'apprendre que vous n'avez pas reçu les résultats attendus des Crest Whitestrips que vous avez achetés sur notre site Web. Nous comprenons à quel point il est important d'avoir une expérience positive avec nos produits et nous serions ravis de vous aider.

D'après vos commentaires, il semble que les bandelettes que vous avez reçues soient défectueuses. Nous prenons ces préoccupations très au sérieux et souhaitons résoudre le problème dès que possible.

Pourriez-vous s'il vous plaît nous fournir la photo des groupes et des détails supplémentaires afin que nous puissions enquêter plus avant ? Nous serions heureux de vous fournir un remplacement ou d'émettre un remboursement si nécessaire.

Merci d'avoir porté cela à notre attention. Nous apprécions vos commentaires et nous nous engageons à fournir à nos clients la meilleure expérience possible.

Sincèrement,
Jones. Rachel
Équipe d'assistance à la clientèle

Odpowiedź od Shiny Whitening

Zaktualizowano 7 lut 2023

Hi Thuy,

Thank you for sharing a review. I am sorry to hear that you did not receive your order in 3 weeks. I did an investigation on your order. Since your shipping address is in Australia, the shipping time would be much longer. If you did not receive the order in 4 weeks, we can issue a replacement or a refund to you. Since the order was shipped from Netherlands to Australia, the delivery could be longer. For any Europe order, we deliver the order in 5-8 business days. For any order in UK, we deliver in 2-3 days.

Jones. Rachael
Customer Relationship Manager

Odpowiedź od Shiny Whitening

2 lut 2023

Hi Hubert,

Thank you for sharing a review. I am sorry to hear that you receive your order in 25 days. I did an investigation on your order. Since your shipping address is in Japan, the shipping time would be much longer. The order was shipped by DHL E-commerce. It is different from DHL Express. DHL E-commerce uses local postal channel to transit the parcel, so the shipping time is longer. For any Europe order, we deliver the order in 5-8 business days. For any order in UK, we deliver in 2-3 days.

Jones. Rachael
Customer Relationship Manager

Odpowiedź od Shiny Whitening

30 sty 2023

Hi Hubert,

Thank you for sharing a review. I am sorry to hear that you found the products fake. We commit to sell the best quality teeth whitening products. The Crest toothpaste is Original and made in USA. It is imported from Hong Kong P&G, so there is a sticker with Chinese characters pasted on top of the original packaging. I believe which the Chinese characters scared you. If you tear off the sticker, you can see its original English packaging. Hope this email ease your concern.

Jones. Rachael
Customer Relationship Manager

Odpowiedź od Shiny Whitening

28 sty 2023

Hi Lorenza,

Thank you for sharing a review. I am sorry to hear that you found the products are expired. We commit to sell the best quality teeth whitening products. Selling expired products are not accepted in our company policy. I would like to know more about your experience and see how we can resolve your issue.

Jones. Rachael
Customer Relationship Manager

Odpowiedź od Shiny Whitening

Zaktualizowano 26 sty 2023

Hi D.Gaye.

Thank you for sharing a review. I am sorry to hear that you found the products are fake. Shiny Whitening have a mission that to provide the best quality teeth whitening products. We commit that all our products are authentic and made in USA. Can you tell us more about your experiences of using the products?

Jones. Rachael
Customer Relationship Manager