Shield Wallet Recenzje 475

41 days and still no wallet.

Sent emails and I’ve had a couple of responses but to no avail, only please wait.

I’ve asked twice for a refund and just been blanked.

This is clearly a Chinese company but they don’t tell you that when ordering.

Don’t waste, your time or money.

Been 26 days and no sign of my order, not even an explanation as to why it’s taking so long. I’m writing this review because they had the cheek to ask for a rating on my purchase. Don’t bother buying from them, spend the extra money and get a ridge wallet because you will actually receive it.

Do not purchase from this company, they do not deliver. I ordered a MagSafe Wallet on 22nd July. Even after constant chasing, there is no sign of my order. I’ve asked to cancel, and still no response. Shocking customer service, if indeed it is a real company, treatment makes It feel like a scam site.
And when you leave a bad review, the respond with a standard reply, which asks you to email the same address I’m already getting no response / traction from. I suspect this is an AI bot trying to make it look like they are response. As I said, awful customer service, probably a scam. Avoid. Also, on their website contact us page / and when you get an order confirmation, the helpful contact email is a ‘noreply’ address.

Made my order and got my shipping confirmation on the 31st of August, I have not had a single update since then and the tracking has not updated once. It’s honestly such a bummer as I was getting it as a gift for my Dad and I don’t have the money to burn on something that never turns up.

Absolute rockstars !!! First of all the wallet is a fine piece of quality equipment! And then when I lost some screws I got a free replacement wallet ! Not a few screws like I asked for but a complete wallet ! What a service !!!

I contacted shield wallet about one i purchased over two year's ago.
I only needed some replacement screws that had worked loose.
They kindly replaced for a new one.
What a fantastic service 👏 👌

I purchased my military green shield wallet about 1 year ago and the two screws that's holding the money clip in place came out and it looked like the one's thread worn out. I logged my issue with Shield and have received excellent customer service. I provided the photos and without any hesitation Joshua took ownership of the issue and is now sending me a replacement wallet. Thank you to Joshua and the entire Shield team. This is putting my faith back into customer service and people standing behind their product. Well done.

Placed an order over 2 weeks ago. Still haven’t received it. I emailed to ask when it was coming, to which the advised it wasn’t in stock and that it would be back in stock within 2 weeks. I have asked twice now for my order to be refunded and they won’t.
Do not buy from this company! I’m now out of pocket without the item I bought.

Scam. Give them money but get nothing in return except vacuous emails. Been asking for a refund for weeks, for a product for months.
In return I have a collection of excuse emails. Not sure why they bother replying. Scammers with a conscience? Death throes of a dying business?

I ordered a wallet, received confirmation of the order and then a tracking number for delivery. Waited a number of days but the tracking number didn't work. Contacted Shield who confirmed that my order was with the courier and sent a screen shot to confirm this. Still nothing. Contacted again to be told that in fact the order hadn't been fulfilled at all as after I had ordered it, it had gone out of stock....so how could it possibly have ever been dispatched. I was told that new stock maybe a couple of weeks or did I want an alternative. I requested a different colour to which I was told that they would check. No reply. I requested a refund and received another reply "still waiting for stock"....clearly my email has not been read correctly at all. I have requested a refund again. Let's see what response I get! I won't be letting Shield keep my money. So very disappointed!

Edit 15/8…generic response received to this review. Shield (Joshua) has all of my order details. Today’s response from them “we are experiencing system issues with emails not syncing”. Seriously…this is shocking. Process my refund and stop giving excuses!

Update 26/8...I finally did receive a Shield wallet yesterday. It isn't the one I ordered (colour wise) and I'm really glad that I didn't pay full price for it.....first and last time I will use this shambles of a company.....no sign of the discount I was offered for the delay either

Ordered a MagSafe 3 weeks ago and tracking email doesn’t work, emailed info@shield-wallet and no reply. Think this is a Chinese scam.

Purchased 2 shield wallets for my groomsman on July 21st.

On July 30th I e-mailed to get an update on the delivery of my order. They responded:

“Thank you for your email! Our standard shipping time is 4 to 9 business days, excluding weekends. I’ve checked on your order, and I’m happy to let you know that it’s currently in transit and making its way to you.”

I waited until 7th August and asked where it was. They responded:

“ Thank you for waiting. Unfortunately, your order was unexpectedly held up in processing due to the item you've selected going out of stock at the very last minute.”

I requested a refund as my Wedding is on the 16th and need to find alternative presents.

It’s now the 12th August and I’m still waiting for a reply.

I’m pretty sure this is a scam….

****UPDATE 13/08****

13th August - They’ve responded to my TrustPilot review BUT NOT responded to my emails regarding delivery and refund.

SCAM! SCAM!

Misleading ads and unprofessional outfit. I ordered a shield wallet as I’d seen an ad on FaceBook saying free shipping and returns. When it arrived I didn’t like it as it was too fiddly to use. When I requested a return I was given a sob story by a mythical Joshua character. I was then offered numerous discounts to keep the wallet. When I insisted on returning it I eventually was given a return address, but I had to ship it at my expense contrary to the info in the online advert.

Further to the comment from Shield below, I have already contacted them and they refused to cover my return costs even after I sent them a screenshot of their ad saying free shipping and returns.

Placed my order about a month ago. The tracking didn’t update. I mailed them 2 weeks ago to get an update, the response i had was that my wallet was out of stock and would take an extra 2 weeks. I only got this update because i reached out. Now 2 weeks later i got the exact same email. Terrible service.

Update:
They offered a refund within a couple of days. 2 weeks later and still didn’t recieve a refund

Good quality, came to Bulgaria for 10 days. Had no problems

Ordered a wallet on the 29th July, had an email saying order was being processed. Had no further emails to correspondence - email a few times and had no response. I have checked my junk/spam emails too.

I ordered a wallet and a keyholder but i wanted to get a refund, i sent the items back and they arrived 27th of may. It has now been over 2 months and i still havent received my money back. Shield-wallet also stopped replying to my emails asking for the refund.

Edit: i have received my refund.

first order went well, I order a second time, but don't receive it yet. More than 2 months and still waiting, don´t know what happened, or maybe lost in the way. Joshua help through the process, and send me a replacement

I reached out to Shield Wallet's support team because I lost three screws for my wallet. Joshua helped me and was incredibly quick to respond. To my surprise, instead of just sending the screws, they're sending me a brand new wallet! Amazing customer service."

Ordered wallet and key holder, took them over a week to arrive and they’re just not fit for purpose.

Key holder doesn’t hold more than 3 small keys and is a terrible design.

Wallet isn’t much better. Cards fall out when gently shaken and just come out together when you push it so it’s not convenient at all