Shein Recenzje 147

Ich hatte am 26.12. eine Retoure versendet. Am 05.01.26 wurde sie zugestellt.
Shein bestreitet bis heute den Erhalt.
Obwohl es gesetzlich so ist, dass bei angeblich verlorenen Rücksendungen der Verkäufer haftet.
Klarna hat Gott sei Dank meine Beweise anerkannt und mir das Geld zurück überwiesen. Shein weigert sich noch immer.
Mehr muss ich dazu nicht sagen

Vêtements trop petits

They will not avail themselves to handling returns and refunds. No physical address is readily available

Mijn account is al half jaar geblokkeerd. Denk dat ik 100 berichtjes heb gestuurd met de vraag “waarom” . Iedere keer een standaard antwoord. Ze kunnen niet zeggen waarom. Er is een onderzoek bezig maar het zou voor mijn eigen veiligheid zijn. Vandaag eindelijk de reden gehoord. Ik zou te vaak iets retour hebben gestuurd. Heel apart. En daar wordt al een half jaar geheimzinnig over gedaan. Gelukkig heb ik er geen tegoed meer open staan want dat hoor je ook vaak. Alles behalve klantvriendelijk

They ordered duplicate items tried to cancel one but they refused, so had to send one back didn't receive what I paid for it I I known would have kept it but didn't need 2 dresses the same, not the first time problems with this company, gave them another chance but I'm done with them now !

Terrible customer service and terrible shipping. I’ve now just paid around 1000 NOK for items I never received. If you think paying with Klarna makes it safer, you’re wrong — they will side with Shein. Shein’s customer service can only help within a specific time frame, and they didn’t manage to resolve the issue before that deadline. I’ve spent several hours trying to get help over 3–4 months! In the end, I just received automatic rejections.

P.S. They mess up their shipments and are not clear about which packages have which tracking numbers. So when it comes to which packages you receive or don’t receive, you have no real way to dispute it.

1* cause it is the minimum for me or should be 0 or even -

Avoid this company at all costs. My order has been stuck in their warehouse for 12 days with absolutely no movement. Despite contacting customer service several times to report the issue, I have been completely ignored and no one has bothered to resolve my query.
​They are happy to take your money, but they have no accountability when it comes to shipping or support. This is a total logistics failure. I will be filing a dispute with my bank. Save your money and shop elsewhere.

"I am writing this review because Shein has failed to issue a refund for my returned items. According to the tracking number CE420578054HR, the package was successfully DELIVERED to your warehouse on March 6, 2026.
Despite providing proof of delivery, your customer support has not processed my refund. This is unacceptable. If the refund is not processed within 48 hours, I will initiate a chargeback through my bank and report this case to the European Consumer Centre (ECC). Please resolve this immediately. Order ID: GS015V22200342S and GSO15022700N28S Ffor 4 items which were returned under number for combined return UR15FBEOXQ58.

Shein asserisce che ho ricevuto il pacco ma non è così .
Shein in questo caso mi accusa di falso
ed io non lo permetto a NESSUNO !

Hej det är andra gången jag skriver i det här ärendet.
De senaste tre pyjamasarna jag köpt från er kan jag inte använda, de är för små; över bröstkorg, lår och höfter men längdmässigt är den för stor.
Den verkar vara sydd för någon som saknar muskler helt saknar muskler.
Det är tredje, eller fjärde, gången jag råkar ut för det här trots att det är två olika modeller men jag kan inte hitta mina tidigare beställningar.
NI har usla kontaktvägar.

Ik bestel al jaren met veel plezier bij Shein. Ik betaal altijd netjes. Nu is sinds oktober mijn account geblokkeerd wegens ongebruikelijke activiteiten? Geen idee waarom ik heb niks raars gedaan. Als ik de klantenservice contact helpen ze me met niks verder. Ik moet maar gewoon afwachten tot het wordt opgelost? Ik heb nu al 8 keer een ticket ingediend en een nieuw account aangemaakt waarbij ik exact hetzelfde probleem heb. We zijn inmiddels 5 maanden verder en er is geen oplossing. Heel irritant.

LOST £250. TERRIBLE customer service and NO REFUNDS ISSSUED!

I ordered several expensive wedding dresses to Lithuania, but none of them fit. I carefully followed SHEIN’s return instructions and sent everything back to their warehouse in Poland.

Since then, the nightmare began!

SHEIN customer service keeps asking for the same return receipt and delivery proof over and over again. Every time I send the documents, I receive another email requesting the exact same thing. It has now been over a month, with 15 emails back and forth, and my €250 refund has STILL not been issued! It feels like they are deliberately avoiding issuing refunds. It looks like a systematic way of keeping customers’ money!

This situation is completely unacceptable! Holding a customer’s money for over a month despite receiving the returned items and full proof of shipment and delivery feels dishonest and fraudulent!

At this point, I have no confidence in SHEIN’s customer service. This experience has caused me significant stress and financial loss, and it still hasn’t been resolved. I am seriously considering taking legal action if this matter is not addressed!

Mijn vrouw bestelde 3 items bij Shein voor een waarde van 35,04 €, niets werd geleverd, terwijl ze beweren dat het " in de buurt, of bij de buren" werd afgeleverd. Dit terwijl we een pakjesbrievenbus hebben. Ze compenseren ons met 6,34€. DIT IS PURE DIEFSTAL. Wees verwittigd als je bij SHEIN een bestelling plaatst

SE RIEN DE LOS CLIENTES
EL SERVICIO DE ATENCIÓN AL CLIENTE ME DIJO QUE POR MI UBICACIÓN ADELANTARÁ YO EL PAGO DEL ENVIO DEL PAQUETE DE DEVOLUCIÓN, LES ENVIARA EL RESGUARDO Y ME LO REEMBOLSARIAN.
MENTIRA!!!!! DESDE EL DIA 16 DE FEBRERO ESTOY MANDANDO LA MISMA SOLICITUD DE REEMBOLSO DE LOS GASTOS DE ENVIO Y DESDE ENTONCES SE ESTAN RIENDO EN MI CARA!!!!! ME COPIAN Y PEGAN EL MISMO MENSAJE DE QUE TENGA PACIENCIA QUE HASTA QUE NO LLEGUEN LAS PRENDAS NO PUEDEN REEMBOLSAR!!!!!! PERO QUIEN ESTA SOLICITANDO EL REEMBOLSO DE LAS PRENDAS???? ESTOY SOLICITANDO EL REEMBOLSO DE LOS GASTOS DE ENVIO!!!!! NO OS LO CREERIAS, ES INSULTANTE EL TRATO AL CLIENTE, LA TOMADURA DE PELO Y EL DESPRECIO ABSOLUTO A NUESTROS DERECHOS COMO CONSUMIDORES!!!!
ALGUIEN TIENE QUE PONER FRENO A ESTOS ESTAFADORES!!!!!

Gift Card ne pas acheter, la carte est valable seulement pour les produit vendue par Shein..... pourtant j'ai paye 100 euros et ma fille ne peu pas acheter tout ce qu'elle veut c'est fou ça...

Il 14 novembre 2025 ho fatto un reso combinato, cioè nella stessa busta ho reso articoli di 2 ordini diversi attraverso poste italiane. Ad oggi 07 febbraio 2026 il reso risulta ancora in elaborazione e non ho ricevuto il denaro speso e non c'è modo di poter parlare con un essere umano!

I am extremely disappointed with how SHEIN has handled my recent order dispute. My parcel was left unattended in a communal area, nowhere near my flat door, and no signature was obtained — yet SHEIN continues to insist it was “delivered.” Their own Proof of Delivery photo confirms the opposite.
Despite repeatedly explaining the situation and requesting the only piece of evidence that matters — a valid signature — I received nothing but copy‑and‑paste responses that ignored the facts entirely. Instead of investigating their courier’s mistake, SHEIN repeatedly attempted to shift responsibility onto me, even suggesting that I should contact their logistics provider for evidence. This is not how a reputable retailer behaves.
What makes this even worse is the tone and pattern of their replies. Rather than acknowledging their mistake, they continued sending generic messages that gave the clear impression that nobody was actually reading my correspondence. This level of customer service feels careless, dismissive, and frankly unprofessional for a global brand.
In a competitive market, customer trust matters — and SHEIN is rapidly eroding it. If they continue treating customers this way, people will simply go elsewhere. Companies that avoid accountability eventually pay the price.
My experience has been stressful, time‑consuming, and completely avoidable. A simple admission of error and a fair resolution would have solved this weeks ago. Instead, SHEIN chose the opposite approach.
I hope this review helps others make an informed decision before purchasing. Based on my experience, SHEIN urgently needs to overhaul both their delivery accountability and their customer service training.

I want alert other people as i hav been shopping on Shein since i found this bad chinese retailer actually scammer please aware you cant get full refund even £0.00 that you bought by huge discounted value actually most of items are fake and horrible grade only way to bin ..velvet fitted sheet? Its PET paper ! Please little bit more spend time or pay in reasonablly to hav happy shopping experience rather lured into such a thief Shein stay away please

ESTAFA. NO MALGASTÉIS VUESTRO DINERO.