I ordered some of their limited edition Pappy and Company glasses, and all I received was a cheap pair of black sunglasses. I called and their team looked everywhere and could not locate them. They of... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I did not want to leave a negative review as I really wanted to like these prescription sunglasses. At first they were great and rivaled my Oakley prescription sunglasses But the Shady Ray frames... Zobacz więcej
Ordered on 8/16, now 9/27 and still have not received sunglasses. No tracking information available, says waiting for details. My card has been charged. Seems like a scam. Wanted them for summer. Won’... Zobacz więcej
Purchased pair of Shady Rays sunshades almost 2 months ago. After 6 weeks, frame cracked while wearing shades. Contacted Company, explained what happened, sent pics of broken shades, & verified purc... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
High quality Polarized Sunglasses that include lost and broken protection. Live Hard. We Got You.
Dane kontaktowe
40 Kingbrook Pkwy, 40067, Simpsonville, Stany Zjednoczone
- 213-817-5193
- team@shadyrays.com
- shadyrays.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 26% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great Customer Service, great products
Shady Rays has great customer Service. They have great sunglasses. I ordered progressive lenses and frames and knew they would be good but turns out my new sunglasses are great. The clarity of the lenses is so good.
Nothing irritates me more when a…
Nothing irritates me more when a company makes a claim of free replacements if stolen or broken and then charges you to get replacements.
The sunglasses are OK. Saving up for Ray Bans.

Odpowiedź od Shady Rays
I never received the 2 pairs I ordered…
I never received the 2 pairs I ordered and reached out to them but have yet to get a response. WORST CUSTOMER SERVICE!
Possibly the worst sunglasses I’ve…
Possibly the worst sunglasses I’ve owned. Lens quality similar to the cheap throw away you’d find at a gas station. They replaced the original pair for this issue but they were the same. Also sent an extra pair of a different style, same problem. Just can’t see clearly through them.

Odpowiedź od Shady Rays
Took money but eventually got them
Took money, haven't shipped, don't respond to emails, don't answer phone, don't respond to texts.
After a very very lengthy time on hold, finally got a hold of someone and received glasses several days late.
The glasses themselves are nothing to write home about.
So cheap
So cheap, break easily and you can buy new ones for what they're worth as replacements. Then those will break and you'll get sick of it

Odpowiedź od Shady Rays
I'm glad I found y'alls company
I'm glad I found y'alls company. I wish I would have found it years ago. I ride motorcycles and y'alls shades work great. Thank you so much.
Three words - exceptional customer service
Chelsea provided exception customer service and was authentic. She listened to my immediate needs and provided the best resolution.
SHADYrays is definitely SHADY
Just wanted to let you guys know the claims of “in the family for life” as the ad states and replacement for broken lost glasses are total BS. Early adopter here, 2019. Without customers like us this company wouldnt even be here anymore. They’d have come n gone like a fart in the wind. As an early adopter, What thanks do I get?? Cut off. Recently went to get a replacement pair and was told I wasn’t entitled to another. Sorry. Out of luck. They’ve changed policy since launch and now only offer 2 replacements. So over 5 years I’ve used my 2… that’s one set every 2 years. By no means abuse of the system. In fact, I feel that’s pretty responsible of me. They don’t. Told me to kick rocks. SHADYrays indeed.
Bait-and-switch phony discount offers
They advertised 30% off so the $54 glasses, when added to cart, showed as $37.80
I went to checkout to order and luckily paid attention since the checkout process was charging me the full $54. I notified them of the problem and they just offered a lesser discount of 20% off. An ethical business would not attempt this kind of bait-and-switch tactic.

Odpowiedź od Shady Rays
I have got to say again
I have got to say again, as I always tell my friends and family Shady Rays are the best. I am a long term convert from another top of the line sunglasses manufacturer.
Shady Rays has always come through for me. They are my go to set of sunglasses, (I have about 6-7 pair.) Occasionally I use different pair for golf and then casual wearing. Customer support is second to none.
Scott
Connecticut
Shady Rays are awesome
Shady Rays are awesome. The lenses are great quality and their replacement service is absolutely fantastic. Love the brand, will always be a customer
Great quality, low price, great service
Shady Rays has been exceptional. They're super affordable and my pai is actually really study and never fogs up. I have been super impressed with this company, and their customer service has been incredible and friendly. There's nothing about them I don't love.
Cheaper quality than expected
The ordering process what pretty simple, however I don't think it was clear enough that the cost was in USD. Shipping took over 3 weeks, which is disappointing considering other products prlurchase from the same country and others further away arrived much more quickly. The sunglasses themselves are fine. The quality feels cheaper than expected, and the metal details actually look like chrome painted plastic. I was super excited to get these but honestly am little disappointed.

Odpowiedź od Shady Rays
Should be called Sh *tty Rays
Should be called Sh *tty Rays. You could literally get this quality of sunglasses at a gas station and save yourself $50. Blown away by how poor the quality is. I took them out of the case and the frames are made of the kind of quality of plastic they use for plastic utensils.
Great marketing for a reason - the product is awful.

Odpowiedź od Shady Rays
Great customer service!
Sunglasses broke so I reached out to shady rays and they replaced them free of charge!! Maddie and Ashley were amazing. So quick to respond and get things handled for me. We will definitely be lifelong customers!
Truly an amazing company
Truly an amazing company. They provide what they promise. Great quality products and wonderful customer service.
Mariah from Shady Rays is great
Mariah, the Brand Ambassador who was assigned to my replacement request, was extremely attentive, prompt, and helpful. The style that I lost was discontinued but she offered me a number of excellent alternatives, and she was also kind and quick with a response. A big reason I keep using Shady Rays is their customer service. Thank You!
Fair price and really cool shades
Fair price and really cool shades, i got the Talons with the blue color-rush lenses, everything is brighter wearing these ShadyRay shades.
Great product, great people, and great company
I’ve used Shady Ray products for years now and they continue to be a great product that is also affordable. Every company will have some type of issue whether it be shipping, cost, service, etc. I he difference with Shady Rays is they stand by their product and always support the customer first.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







