Shady Rays Recenzje 

565
•
Wynik TrustScore: 2.5 na 5

2,3

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I ordered some of their limited edition Pappy and Company glasses, and all I received was a cheap pair of black sunglasses. I called and their team looked everywhere and could not locate them. They of... Zobacz więcej

Oceniono na 1 z 5

I did not want to leave a negative review as I really wanted to like these prescription sunglasses. At first they were great and rivaled my Oakley prescription sunglasses But the Shady Ray frames... Zobacz więcej

Oceniono na 1 z 5

Ordered on 8/16, now 9/27 and still have not received sunglasses. No tracking information available, says waiting for details. My card has been charged. Seems like a scam. Wanted them for summer. Won’... Zobacz więcej

Oceniono na 5 z 5

Purchased pair of Shady Rays sunshades almost 2 months ago. After 6 weeks, frame cracked while wearing shades. Contacted Company, explained what happened, sent pics of broken shades, & verified purc... Zobacz więcej

Informacje dotyczące firmy

  1. Zakupy i moda

Napisane przez firmę

High quality Polarized Sunglasses that include lost and broken protection. Live Hard. We Got You.


Dane kontaktowe

2,3

Słaba

Wynik TrustScore: 2.5 na 5

565 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 26% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,3

Wszystkie recenzje

(565)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 65

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great service

Had issues that were resolved by customer service immediately. I have purchased several glasses from SR and love them. Last purchases were with readers. Well worth it for out door activities.

21 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Shady Rays is an excellent company

Shady Rays is an excellent company, I would buy from them again. They offer excellent customer service and a good pair of shades ! I need a prescription, the lenses are excellent quality. My rizz factor sky rockets when I wear them. Jim OD

15 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Saved the day!

I have enjoyed my pairs of Shady Rays sunglasses for a while. They fit and wear well. My eyes were dilated for an appointment. I wore my Shady Ray wrap around style to drive home. The UV coating and quality lenses saved me from the bright sun so I could drive home. Saved the day!

29 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Great product and better customer service.

I've been searching forever for sunglasses that help see the golf ball in fliught and read greens and have spent way too much money on expensive brands. Shady Rays are the best by far with their Green Wolf line of glasses. I have three pair and they are all great.
They compay als has the absolute best customer service ever...not just for sunglasses. Their communication is amazing and do whatever is necessary to support their customers. I can't recommend them enough. Great product, customer service and pricing.

7 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Shady rays is one of the best companies…

Shady rays is one of the best companies that I have worked with. They offer replacements on their glasses if something goes wrong and it is an easy process. I recently purchased some glasses that went on further sale after my purchase date and they price matched. I love their customer service and their products! I will continue to be a forever customer with them.

27 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Great Customer Service

Had an issue with broken sunglasses...that style had been discontinued...husband loved them! Sarah helped us find a great replacement, and took care of everything to get the replacements out. He liked them so much, we have ordered 2 more pair!

19 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Superior Customer Care!

When I called the Shady Rays customer service number to inquire about an issue I had with a recently purchased pair of sunglasses, I was expecting the usual runaround with many questions and directives to fill out forms, etc. Not the case here! The agent with whom I spoke was very courteous, polite, and helpful and within a very few minutes, the gentleman told me that all I needed to do was send back a couple of photos of the original sunglasses and a new replacement pair would be sent that day.
They arrived in a couple of days and are perfect…as was the outstanding customer care at Shady Rays!🙏🏼😎

6 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Huge thanks to the customer service team!

Huge thanks to Rene and the Shady Rays Team for the amazing support I received during a recent transaction. After making a purchase I quickly realized that I still had my old mailing address associated with the payment/shipping details. The invoice offered an email to use in the event that an error was noticed. #1, I typically don’t see that option on an invoice, so well done to the team on that one. #2, Not expecting a response, I was shockingly amazed that within minutes I received a personal response from Rene stating that my request was received, and the address was corrected. Taking it a step further she was extremely helpful with a product question that the website didn’t address, and because of her response I was able to work with her further to update my order with the additional product and have it added to my original purchase…with the correct mailing address I might add! ;) If the products are half as good as the customer service, I know I’ll love my purchase.

14 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

I have had my sunglasses for 3 years…

I have had my sunglasses for 3 years and just needed my lenses replaced , but mine were discontinued so shady rays sent me a brand new pair. me and my hubby wear these and will never wear a different brand, best customer service.

10 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Stands Behind their Products

Stands Behind their Products
It was so refreshing to work with a company that listens to customer feedback regarding a perceived quality issue, and immediately takes corrective action. I was not seeking a free replacement of my Shady Ray Sunglasses but that was their offer after reading my feedback regarding my issue. This builds brand loyalty ,and they earned my customer loyalty.

3 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Had issue with shades

Had issue with shades, company was absolutely fantastic. Emails were very punctual and extremely polite, replaced sun glasses straight away with no fuss or cost. Had these before and I love them. It's so rare these days to find a company that works like this and actually puts the customer first. Bravo shady rays......

1 listopada 2023
Opinia niezależna
Oceniono na 1 z 5

Shady company

Bought the glasses for the warranty, when I went to activate the warranty it said they were not eligible. Send a couple messages to customer support for an explanation, not one inquiry was ever responded to. Dishonesty and smoke in mirrors are the backbone of this shady company.

1 października 2023
Opinia niezależna
Logo Shady Rays

Odpowiedź od Shady Rays

Hey Jason! I'm so sorry that has been your experience. I am not pulling up any emails from you or any orders connected to your email either. If you could please give us a call, text, or email us, 213-817-5193 or support@shadyrays.com, our team would be happy to help get this sorted out for you! If you are getting that error on our replacement site it could be that your previous orders are linked to a different email address, please reach out to our team and we will be happy to help!

Oceniono na 5 z 5

I had a challenge with my pair of…

I had a challenge with my pair of glasses and they broke. I brought this issue up to CS and determined my head was too big for the pair i selected and caused it to stress the arm out until failure.
I engaged the CS team, sent pictures and without hesitation, they outfitted me with a pair better suited for my head size.
Great overall experience

27 października 2023
Opinia niezależna

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