Product arrived promptly and was well packaged. I was aware the product was a 2nd user discounted offer, significantly cheaper than new, but the casing is damaged and discoloured. More like something... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We recently ordered a hospital bed for my 90-year-old grandmother who has arthritis in her hip. Selfimed were nothing but helpful with their prompt replies to my queries regarding VAT exemption and ar... Zobacz więcej
Ordered reconditioned oxygen concentrator. Good price. Great customer service, even AI worked! Fast delivery via Fed Ex. Really well packaged. Highly recommend. Only downside I would say is no warrant... Zobacz więcej
Reakcja na opinię
Didn't get the order right but did do all they could to rectify problem. Received order promptly and everything in good working order. There is a need for better advice on what is required for particu... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
SelfiMed UK (company number: 14306139) specialises in the sale and distribution of both new and pre-owned medical equipment. Our inventory is directly sourced from prominent medical institutions within the UK, ensuring the utmost standard and quality. Through this approach, we extend our services to global hospitals, particularly those facing financial constraints that impede them from acquiring new equipment at inflated costs. Additionally, for disabled or critically ill patients requiring top-quality medical equipment within a limited budget, SelfiMed UK is dedicated to meeting their needs and expectations, ensuring access to essential tools for better healthcare.
Delivery Promise
Next-Day Delivery
Next Working Day Delivery is available Monday to Friday for orders placed before 12 noon. Please note that heavy and bulky items are excluded from this service.
Dane kontaktowe
Unit 10, Twenty4 Secured Storage, LS12 4HP, Leeds, Zjednoczone Królestwo
- +443301332808
- info@selfimed.com
- selfimed.com
4,1
Dobra
229 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 92% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
good service
4 maja 2024
Odpowiedź od SelfiMed UK
Thank you, Guy! We're always happy to serve you. We'll continue striving to keep up the good work!
Quick service and prompt backup.
3 maja 2024
Odpowiedź od SelfiMed UK
Dear Geoff,
Thank you so much for your generous feedback! We’re delighted to know that your experience with us has been excellent and that your orders have been promptly delivered.
Your continued patronage is a testament to our commitment to quality service.
Ensuring your satisfaction remains our top priority, and we’re pleased to have met your expectations. We look forward to continuing to serve you!
Best regards,
Avoid- 2nd hand items are grossly filthy
Pump arrived in filthy condition full of someone’s skin and hair! Sadly zero customer service! ‘We will ensure items are sent out clean in future’ is not rectifying a problem, just a ‘Brush Off’. So, frankly will return as no confidence in product.
3 maja 2024
Odpowiedź od SelfiMed UK
Addendum to below comment:
Thank you for addressing the duplicate negative feedback. For your information, we have terminated the contract of the employee in question, as this was her recurrent mistake in a month. This incident does not reflect our values or standards, and we have a zero-tolerance policy for such issues. We apologise for any inconvenience caused and hope this helps earn your forgiveness.
=========================
Dear Katherine,
This is the second negative review for the same transaction. We acknowledge your concerns and have taken steps to address the issues you previously raised. We sincerely apologise for any inconvenience caused and have learned from that mistake.
However, posting multiple negative reviews for the same transaction can be seen as a form of manipulation.
To maintain a fair and balanced review system, we may need to involve Trustpilot to review and potentially remove duplicate negative feedback.
We value all customer input and strive to improve our services continually. Please let us know if there is anything further we can do to resolve your concerns.
Best regards,
Odpowiedź od SelfiMed UK
Dear Jason, Thank you so much for your positive feedback! We're thrilled to hear that you had an excellent experience with our customer service and that your delivery was prompt. Your satisfaction is our top priority, and it's wonderful to know we met your expectations.
We look forward to serving you again in the future!
Best regards,
Odpowiedź od SelfiMed UK
Thank you, Daniel! We're thrilled to hear you appreciate our quality service. We'll continue striving to keep up the good work!
Odpowiedź od SelfiMed UK
Thank you for your feedback! We're glad you had an excellent experience with our service. If you need anything else, feel free to reach out.
Odpowiedź od SelfiMed UK
Dear buyer,
We've responded to you with FedEx Tracking 272196415590 (https://www.fedex.com/fedextrack/?trknbr=272196415590&trkqual=2460385000~272196415590~FX).
Anyone clicking this link will see that your item is already in Tallinn (Estonia), and you need to pay any customs fees for its release. Please let me know what further assistance you require, as everything now depends on yourself and your country's customs.
Great service and very helpful.
7 kwietnia 2024
Odpowiedź od SelfiMed UK
Thank you for your support and positive feedback.
The Service was Excellent
19 kwietnia 2024
Odpowiedź od SelfiMed UK
Thank you for your kind words! We're happy to hear that you were happy with our service. If there's anything else we can assist you with, please don't hesitate to let us know.
The help and speed in which my problem…
The help and speed in which my problem was sorted was very good keep up the good work !!
19 kwietnia 2024
Odpowiedź od SelfiMed UK
Thank you, Clive! We're delighted to hear that we could assist you promptly. Your satisfaction is our priority, and we'll continue to provide the same level of service. If you need anything else, don't hesitate to reach out.
Excellent customer service
Excellent customer service, replies straight away. Item initially had a noisy motor but was promptly sent a replacement which is much quieter.
19 kwietnia 2024
Odpowiedź od SelfiMed UK
Thank you for your feedback! We're delighted to hear that you are satisfied with our customer service. We aim to respond promptly to our customers' needs. While we regret the initial issue with the noisy motor, we're glad we could swiftly provide a replacement that meets your expectations. If you have any further concerns or questions, please don't hesitate to reach out.
Absolutely impressed with SelfiMed UK
Absolutely impressed with SelfiMed UK! Exceptional service and communication. Received two ventilators from them in excellent condition, both working perfectly. Highly promising experience!
21 kwietnia 2024
Opinia niezależna
Odpowiedź od SelfiMed UK
Thank you so much for your positive feedback! We're thrilled to hear that you had an exceptional experience with SelfiMed UK. Providing top-notch service and communication, as well as delivering high-quality ventilators, is always our goal. We appreciate your trust and are glad we could meet your expectations.
Great price and service
Great price on most items. Good service however you need to know what you want as well as the set up details to the cpap devices.
14 kwietnia 2024
Odpowiedź od SelfiMed UK
Thank you for your feedback. We're working hard to ensure that every team member has a basic understanding of the equipment we sell. However, please note that they lack a medical background and therefore cannot provide medical advice.
Odpowiedź od SelfiMed UK
Hi Nelson,
Further to my previous response, I wanted to add that upon reviewing your account, you acknowledged that you were indeed refunded on time. However, the negative feedback you left here is unfairly damaging our reputation, considering this new information.
===============================================
Hi Nelson,
This is not true!
Our system shows that upon receiving the returned item, you were refunded immediately on April 3rd at 08:22’ and an email confirmation was sent to you.
Any delay in money reaching your account should be addressed with your payment processor and not with us. In your case, it was your bank.
Remember some of your processors can take up to 10 working days to refund your money.
I believe this feedback is unfair and dishonest.
Selfimed is prompt and reliable
They responded quickly to emails and posted my item as fast as they could. Great service. And the machine works perfectly. What more could I ask for?
2 kwietnia 2024
Odpowiedź od SelfiMed UK
Thank you for your positive feedback! We're delighted to hear that you're satisfied with our service and that the machine is working perfectly for you. If you ever need assistance in the future, don't hesitate to reach out.
Great value for money
Great value for money, my husband needed a 2nd CPAP to keep at the caravan. Product was perfect, as described. Arrived quickly.Thank you!
26 marca 2024
Odpowiedź od SelfiMed UK
Thank you for your positive feedback! We're delighted to hear that the second CPAP machine met your needs perfectly for your caravan and arrived promptly. Providing excellent value for money and efficient service is our top priority, and we're glad to have delivered on both fronts. If you have any further questions or need assistance in the future, please feel free to reach out. Thank you once again for choosing our product!
Excellent site to order from and superb…
Excellent site to order from and superb delivery service
28 marca 2024
Odpowiedź od SelfiMed UK
Thank you for your kind words! We're delighted to hear that you had a positive experience with both our website and delivery service. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
I was looking for a electric reclining…
I was looking for a electric reclining bed for my dad following a stay in hospital. I looked at a few companies, but the price point offering by this company was the best.
I paid them a visit and Dr Musa was fantastic, answered all.my questions and left me feeling assured.
Within 48 hours the bed was delivered and assembled.
I would definitely recommend this company to anyone looking to purchase medical equipment.
20 stycznia 2024
Opinia niezależna
Odpowiedź od SelfiMed UK
Thank you so much for your feedback! We're thrilled to hear that you had a positive experience with us and that we provided excellent service. We strive to offer competitive prices and top-notch customer service, so it's great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your recommendation!
Great service and very affordable
Such a great service and very affordable, helped us massively will definitely be using again. Thank you
1 marca 2024
Opinia niezależna
Odpowiedź od SelfiMed UK
Thank you for your feedback! We're thrilled to hear that you found our service helpful and affordable. We look forward to serving you again in the future!
Brilliant service hired a hoist for training price was reasonable
Brilliant service hired a hoist to fit
22 marca 2024
Opinia niezależna
Odpowiedź od SelfiMed UK
Thank you for your feedback! We're glad to hear that you found our service brilliant and that you were satisfied with the reasonable price for hiring a hoist. We're here to assist you with any further needs you may have in the future.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
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