Product arrived promptly and was well packaged. I was aware the product was a 2nd user discounted offer, significantly cheaper than new, but the casing is damaged and discoloured. More like something... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We recently ordered a hospital bed for my 90-year-old grandmother who has arthritis in her hip. Selfimed were nothing but helpful with their prompt replies to my queries regarding VAT exemption and ar... Zobacz więcej
Ordered reconditioned oxygen concentrator. Good price. Great customer service, even AI worked! Fast delivery via Fed Ex. Really well packaged. Highly recommend. Only downside I would say is no warrant... Zobacz więcej
Reakcja na opinię
Didn't get the order right but did do all they could to rectify problem. Received order promptly and everything in good working order. There is a need for better advice on what is required for particu... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
SelfiMed UK (company number: 14306139) specialises in the sale and distribution of both new and pre-owned medical equipment. Our inventory is directly sourced from prominent medical institutions within the UK, ensuring the utmost standard and quality. Through this approach, we extend our services to global hospitals, particularly those facing financial constraints that impede them from acquiring new equipment at inflated costs. Additionally, for disabled or critically ill patients requiring top-quality medical equipment within a limited budget, SelfiMed UK is dedicated to meeting their needs and expectations, ensuring access to essential tools for better healthcare.
Delivery Promise
Next-Day Delivery
Next Working Day Delivery is available Monday to Friday for orders placed before 12 noon. Please note that heavy and bulky items are excluded from this service.
Dane kontaktowe
Unit 10, Twenty4 Secured Storage, LS12 4HP, Leeds, Zjednoczone Królestwo
- +443301332808
- info@selfimed.com
- selfimed.com
4,1
Dobra
229 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 96% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Whatever your problem is not a problem to these people, they are extremely very, very helpful and good
Whatever your problem may be this company sort your problem out straight away person I spoke to was very good and I give him a 10+ thank you very much indeed
2 lipca 2025
Opinia niezależna
Odpowiedź od SelfiMed UK
Thank you very much
Great company fast delivery and good…
Great company fast delivery and good customer service
26 maja 2025
Opinia niezależna
Odpowiedź od SelfiMed UK
Thank you
Again excellent service from these
Again excellent service from these .
I’m Honest in saying , I’ve never met a company so helpful & efficient.
You rarely come across this type of service. Had to have another brilliant review
Keep it up !
13 maja 2025
Opinia niezależna
Odpowiedź od SelfiMed UK
Thank you
Exceptional company !
I am blown away by this company. I have a problem with my equipment , I expected some long issue ( as you can have with some companies).
But no , so helpful & replaced my equipment. First time I’ve used them & will be my company of choice from now on .
26 lutego 2025
Opinia niezależna
Odpowiedź od SelfiMed UK
Thank you
Will definitely use again
I needed some equipment last minute and Selfimed was oustanding, great quality, fast answer, and overall can't recommend enough.
16 lutego 2025
Opinia niezależna
Odpowiedź od SelfiMed UK
Thank you
Good condition products
Good condition products. Very friendly person. I ordered a wrong model so had to return. It was quickly replaced with the correct one and i was also kept updated.
24 stycznia 2025
Opinia niezależna
Odpowiedź od SelfiMed UK
Thank you
Happy customer/Excellent customer service
I bought an item from SelfiMed Ltd. Several months later, I requested for a replacement. I was told the item had a 30days warranty. However, they said they will send me the replacement immediately at NO EXTRA COST! The delivery was prompt and I am delighted. The item is working perfectly well now with no issues.
Thank you once again SelfiMed Ltd. I appreciate your kind gesture and compassion.
Happy customer.
10 stycznia 2025
Opinia niezależna
Odpowiedź od SelfiMed UK
Thank you so much for your kind and thoughtful review! We’re truly delighted to hear that you’re happy with our replacement strategy .
At SelfiMed Ltd., we believe in going the extra mile to support our customers, and we’re glad we could resolve the issue promptly and to your satisfaction. Your appreciation means a lot to us, and it motivates our team to continue delivering excellent service.
If you need any further assistance in the future, please don’t hesitate to reach out.
Thank you again for choosing SelfiMed Ltd.!
Warm regards,
The SelfiMed Ltd. Team
Odpowiedź od SelfiMed UK
Thank you for your kind words! We’re delighted to hear that you’re happy with both our product and service. Your feedback means a lot to us, and we look forward to serving you again in the future!
Great Customer Service
It's been good to discover a company sourcing difficult to find used items at reasonable prices and willing to go the extra mile to try and resolve any problems. We received excellent customer service and would buy from SelfiMed again,
2 października 2024
Opinia niezależna
Odpowiedź od SelfiMed UK
Thank you so much for your kind feedback! You truly made it easy for us with your understanding, patience, and by giving us the time needed to find the best resolution possible. Customers like you are rare and greatly appreciated. We're thrilled to have been able to resolve this matter in your favour and are always here to go the extra mile. We look forward to serving you again at SelfiMed!
Product was order and the description…
Product was order and the description did not indicate it was a used product and no instruction book was supplied
The product arrived but the machine was broken and would not start
14 września 2024
Opinia niezależna
Odpowiedź od SelfiMed UK
Hi Jolanta,
We are currently unable to locate your order in our system using your name. Could you please privately share your order number with us so we can retrieve it and assist you accordingly?
If your item is damaged, this most likely occurred during shipping. Please contact us, and we will promptly send you a replacement at no cost to you. There is no need for negative feedback at this point.
Also, please be aware that all items on our website include a condition description. For used items, directly beneath the image, it states: "Used Item – The initial images are typically edited for listing purposes. The actual product may vary. Please verify all images, descriptions, and additional information sections for an accurate understanding of the item."
Best regards,
Excellent to deal with
Excellent to deal with. I had not ticked box for the vat free, although I had filled in the form. A quick phone call and was easily fixed afterwards. Well packaged, good comms and good delivery. Will use company again for sure!
29 sierpnia 2024
Opinia niezależna
Odpowiedź od SelfiMed UK
Thank you so much for your kind feedback! We’re thrilled to hear that your experience with us was positive and that we were able to quickly resolve the VAT issue for you. It’s great to know that our packaging, communication, and delivery met your expectations. We look forward to serving you again in the future!
Best regards,
Great service and Equipment
Great service. Extremely helpful and great equipment. Definitely recommend.
19 sierpnia 2024
Opinia niezależna
Odpowiedź od SelfiMed UK
Thank you for the wonderful feedback! We're glad to hear you were happy with our service and equipment. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Best regards,
Great efficient customer service
Great efficient customer service. Ordered a nebuliser that was delivered broken due to poor transit handling. Immediately a new one was sent without any hassle or having to return the item. Would highly recommend!!
10 sierpnia 2024
Opinia niezależna
Odpowiedź od SelfiMed UK
Thank you for your fantastic feedback! We're sorry to hear about the initial issue with the delivery, but we're glad we could resolve it quickly and hassle-free. It's wonderful to know that you're satisfied with our service. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Best regards,
Fast
Fast, informed delivery. Item was in perfect condition. Would definitely recommend. 10/10
8 sierpnia 2024
Opinia niezależna
Odpowiedź od SelfiMed UK
Thank you for the great review! We're delighted to hear that your delivery was quick and that the item arrived in perfect condition. Your 10/10 rating and recommendation mean a lot to us! We look forward to serving you again in the future.
Best regards,
Joke pricing
I wanted to buy an item from this site and with an introductory 10% discount and VAT discount the item price was £15. I continued with the order to find that the cost of shipping was either £49.99 or £69.99!!!
The item was a large flat board and the quoted cost is significantly more than it would actually cost to send by courier.
I am no longer inclined to buy this item because I feel the company are taking the mick. They should sell at the true value of the item and the true cost of shipping, not pricing it cheap then inflating with silly shipping costs. On the basis of this experience I would not consider buying from this company again.
2 sierpnia 2024
Opinia niezależna
Odpowiedź od SelfiMed UK
Hi Sue,
I noticed your recent review and wanted to address some points directly. It seems you haven't placed an order with us yet but have already formed a judgment. We've been in this business for a while, and we understand the challenges of shipping heavy or bulky items within the UK. Services like Royal Mail, UPS, DPD, or FedEx often don't accept such items or charge exorbitantly for them. This leaves us with Proovia courier, which, while reliable, isn't cheap either.
If you have concerns about our pricing, Trustpilot isn't the ideal platform for such discussions. We encourage you to contact us directly so we can address your concerns and find a solution together.
Instead of leaving a negative review, perhaps you could have considered self-collection to better understand the shipping costs involved.
We will be requesting Trustpilot to remove your review, as it does not reflect an actual transaction or experience with our services.
Best regards,
Selfimed were very helpful
Selfimed were very helpful, understanding and quick to respond. After ordering an item from them which unfortuanately after it was delivered, through no fault of Selfimed did not fit our requirements they were very quick to give a refund. The product was in good condition but just was not right for us but would definetely order from them again if they had a product we required
22 lipca 2024
Odpowiedź od SelfiMed UK
Thank you for your kind words. We're pleased to hear that you found our team helpful and quick to respond, and that you were satisfied with the refund process. We appreciate your understanding and look forward to serving you again in the future.
Best regards,
The person I was dealing with over the…
The person I was dealing with over the phone honoured their promise to me to refund the cost of a purchase which I needed to return. This showed excellent customer care.
14 lipca 2024
Opinia niezależna
Odpowiedź od SelfiMed UK
Thank you for sharing your experience. We’re glad to hear that our team member followed through with the refund and provided the customer care you deserve. Your satisfaction is our top priority.
Best regards,
Kind and helpful staff
The staff member, Moses, was kind and immediately helpful in dealing with all aspects of my order. When sadly I experienced the loss of my pet (for which the order was intended) he again showed incredible compassion and understanding in finalising a refund. Thank you so much. Fully recommend.
23 lipca 2024
Opinia niezależna
Odpowiedź od SelfiMed UK
Hi Sandra,
Thank you for sharing your experience. We're deeply sorry for your loss. We're glad our staff could provide the support and compassion you needed during this difficult time. Your recommendation means a lot to us.
Warm regards,
Moussa was really helpful and did all…
Moussa was really helpful and did all in his power to get me a correct bed I really do recommend this seller and will do business again 👍👍
5 czerwca 2024
Opinia niezależna
Odpowiedź od SelfiMed UK
Hi Rachel,
Thank you for sharing your thoughts. We’ve taken your feedback to heart and made several improvements. We're committed to continually enhancing our services to ensure your complete satisfaction.
Best regards,
Arrived as ordered and very promptly
6 maja 2024
Odpowiedź od SelfiMed UK
Thank you for your valuable feedback. We have made significant improvements based on your suggestions and are committed to continually enhancing our services to ensure your highest satisfaction.
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