self-portrait Recenzje 

Sie verdienen null Sterne.
Ich habe meine Bestellung bereits im Juni aufgegeben und bezahlt. Bis heute habe ich weder die Ware erhalten noch mein Geld zurückbekommen.
Ich habe mich mehrfach beschwert. Anstatt mir den vollen Betrag von 488,00 € zu erstatten, wurden mir lediglich 272,00 € angeboten. Wofür denn? Als Entschädigung für den ganzen Stress?
Bis heute ist das Problem nicht gelöst. Auch von PayPal habe ich bisher keine Rückmeldung erhalten. So etwas habe ich noch nie erlebt.
Die Produkte von Self Portrait sind zwar gut, aber ich werde dort nie wieder online bestellen. Lieber kaufe ich die Sachen in einem Geschäft.
Finger weg vom Onlineshop!

Self-Portrait styling is spot on for my lifestyle, beautifully executed designs and quality materials that sits perfectly when worn. Detail is everything, from contrast stitching to interesting buttons and belts. The webside is very easy to navigate, I particularly like knowing the height of the models and it’s good to see how the designs move with the short video.
Should you have to return an item, the process is straightforward and throughout the whole process communication is excellent. Very happy customer.

Avoid this company!!
My bride to be arranged an appointment for her bridal dress fitting in one of their London stores. She flew down from Edinburgh and her appointment was on a Friday. She was going to a concert that night and so they said they could get it delivered. Knowing that she wasn’t flying back until Sunday, they shipped it on a next day delivery.
When we got back the dress was not here and went missing. They arranged another package to be delivered. When it arrived, the dress was far too big and we needed the next size down. She spoke to customer services and followed all their steps. They said they couldn’t exchange and only refund the dress. We sent it back and they said a refund would be issued and we could re buy the size we needed. Over a month has now passed for when the refund should have been issued and no refund has been received yet. Nobody gets back to you from customer services. This whole situation has now ruined what should be a happy time for a bride to be.

Extremely disappointing customer service. I returned my order at the beginning of July, and Self-Portrait received it on 8 July. Despite being told to allow up to 14 working days for processing, it is now August and I still have not received my refund. I have had to chase my refund multiple times without any meaningful update. This is not the level of service I would expect from a premium brand.

Product quality does not leave up to the price. Very bad customer service upon return.

Firstly excellent garments. Secondly when GLS lost the package (when they said it was delivered) Self-Portrait immediately rectified the situation with replacement items. Great service, just as it should be. Thank you

Finger weg, ich habe ein kleid bestellt und habe ich das kleid mir defekt bekommen!!!ich habe email zu Kundenservice geschrieben aber ohne Antwort..

Horrible customer service. Very bad and frustrating experience with return of product. It takes month to return and receive yoir money back. They auto reply says their customer services gets back to you in 2-4 days! Insane in 2026. Do not recommend.

I ordered some dresses, they arrived ok! Tried them all, decided to keep one of them! Unfortunately due some health issues I ended up in the hospital, so asked my son to return them. There was no return label in the parcel, so I sent them email for them to provide one, it took 6 days to get back to me and apparently it was too late to return them for refund, only the store credit! Spoke to customer service, no empathy or will to sort it out. I’m not interested store credit… Seemed like a decent company, unfortunately that is not the case.

I love this designer house from the elegant sophisticated designs to the fabric or materials being utilized it is all
Worth every single penny I have spent purchasing those gowns and or maxi dresses. The customer service are amazing and processes and ships order really fast. Shout out to Laura and Abbey and the rest of the team just to name a few. God bless you guys.

Terrible returns service. Was trying for three days to get a confirmation of my immediate order withdrawal but they ignored the cancellation option which they offered on their website and instead dispatched the parcel including 20€ fees for shipment and returns. but here’s the kicker: the website sites that new rules apply to returns and proceedes customer to a non existing site http//returns-eu.self-portrait.com.
Looks like customer fraud
Trying to get my money back. Writing to the customer „service“, total waste of time and money, ever again!

Pessimi!!! Aspetto un rimborso di 600€ da più di un mese e non ricevo neppure alcuna risposta! MAI più!!

Blijf hier ver vandaan. E-Mails en terugbetalingen worden niet gedaan / beantwoord. Slechte klantenservice 1 ster is nog te veel. Levering ging wel heel snel. Met die prijzen verwacht je wel een goede service.
Uiteindelijk de kwestie neergelegd bij Pay Pal en na 2 maanden mijn geld terug gekregen.

Such amazing service, professional and helpful, and if course the cloths are beautiful and so well made

I returned my order almost a month ago using their official GLS return label, and the tracking clearly shows they received the package. Since then, nothing. No refund, no confirmation, no update. They stopped replying to my emails after acknowledging the return, and they even blocked my phone number — completely unacceptable behavior for an EU‑based retailer.I am now preparing to file complaints through all relevant EU consumer protection channels, and I will be advising others to do the same. Customers deserve transparency, timely refunds, and basic communication. This company has failed on every level.

Staff very inattentive and unhelpful. Made me feel as though I should not have been in the shop. Shame I’d been looking forward to trying on this particular dress. Shame it isn’t in Harrods atm as I get a far better service there !

Very helpful and responsive support!

I have placed two orders so far on the Self portrait website. Although their products are great, the packaging and delivery methods are terrible.

My last order arrived in a broken and open box, delivered by DTP. And I had to pay £6 to return this order, and drive to a location 2-3 miles away to drop off the package.

In addition, they take 15 days to return the money. All in all not a great or comforitng experience.

purchased an outfit and sadly it didn’t fit me so I had to return. Unfortunately, I encountered a delay with my refund but Liam managed to helped rectify this!
Lovely chap and kept me updated throughout

Ho acquistato un abito Self-Portrait del valore di oltre 300 €, ma purtroppo la mia esperienza è stata estremamente deludente.Non ho mai potuto indossarlo realmente perché, già al primo utilizzo, si è scucito. L’ho portato dalla mia sarta di fiducia per farlo riparare, ma poco dopo si è scucito nuovamente in un altro punto.
Da un marchio che propone capi a questo prezzo mi aspettavo una qualità decisamente superiore. È inaccettabile che un vestito così costoso presenti difetti strutturali ancora prima di poter essere utilizzato.
Non mi era mai capitato di vedere una qualità così scarsa. Sono profondamente delusa dall’acquisto e,per la mia esperienza,non consiglio questo marchio.