self-portrait Recenzje 

Extremely disappointing - do not waste your money on them.

I purchased a dress costing over €400 and returned it immediately in unused, unopened condition as I ordered two sizes not knowing which I would be as they size small. The return was delivered back to Self-Portrait’s warehouse over a month ago, yet I still have not received my refund.

After waiting far longer than I believe is reasonable, I had to raise a dispute with my payment provider. Self-Portrait then contacted me to say they were aware of the dispute and would not process a refund unless I cancelled it. This left me in an impossible position, as I was being asked to give up my payment protection before receiving my money back.

The most frustrating part has been the lack of clarity and the lengthy delay with them acknowledging it. I returned the item, the company received it, and yet I have been left without either the dress or my money for weeks.

For a premium brand charging premium prices, I expected a much higher standard of customer service and a straightforward refund process.

I would be very cautious about ordering from Self-Portrait, particularly if there is any chance you may need to make a return which many do when ordering for an important event. It’s better service to try Rixo for example. Highly recommended them!

Order confirmation email for the first dress stated the wrong size (32, and I am between 40 and 42 so no chance I would order the smallest possible dress :), I noticed on time but could not cancel the order because they ignored my emails and whats up messages for three days. The second dress was poorly described - it's almost 5 kg heavy. I must return both and pay shipping again.

The whole process was easy, the outfit arrived quickly and was absolutely stunning. Loved everything about it, quality, style and was exactly like the photos. Unfortunately due to personal reasons, I couldn't go to the event so I had to return it. The return process was really easy and the customer service team were so helpful. The whole experience was A*
I will definitely buy from Self-Portrait again.

Bought my wife a dress in two sizes while she was in hospital for quite some time.
Liam from customer service team is my hero helping me to return the size we did not need.
Well educated, super friendly and very supportive at any time.
Self-Portrait: Great products managed by great people.
Deep recommendation for this brand.

The clothes are beautiful and well made but the returns policy is terrible. Had to wait 3 weeks for my refund. I will not buy from this company again.

I ordered a dress for my daughter from Self Portrait via the website as their clothes are truly unique, and the garment is even more stunning in real life. The website was easy to navigate, and the shipping was incredibly fast. There was a slight problem on arrival, but the customer service team rectified the issue promptly and to my satisfaction. I would like to say a special thank you to Abbey, Sophie & Liam, they have been absolutely amazing.

I placed an order for a dress that was shown as available on the website, only to be informed several days later that it could not be fulfilled due to a stock discrepancy. By the time I was notified, alternative items I was interested in were already out of stock. After receiving the cancellation email, I replied to customer service asking why it took so long to notify me, raising concerns about my missing SP-Club points from a previous order (#22152592), and asking whether any goodwill compensation would be offered given that this is not the first time I have experienced stock issues.
It has now been several days and I have received no response at all. This is extremely frustrating. Not only was my order cancelled after a significant delay, but my customer service enquiry has been completely ignored. Combined with the unresolved issue regarding my loyalty points, this experience has left me with very little confidence in the company. Poor communication, poor stock management, and disappointing customer support.

Pire site au monde commande livré le 15 mai et aucun remboursement pire site au monde vraiment je l'ai ai relancé 5 fois par mail et c'est toujours pareil

Very poor performance and logistics. I placed an order around May 25, and today, June 2, I received an email informing me that my order had been cancelled. To make matters worse, my payment has still not been refunded.

I have been heavily targeted by this brand’s advertising on Facebook and Instagram, which created certain expectations regarding their professionalism and customer service. Unfortunately, my experience has been extremely disappointing. The handling of my order and the lack of communication reflect a very poor level of service.

It is a scam! They sent me a smaller dress , and it was their fault. The company operated me as an unethical company in China. Customer service is just horrid and non existent. They give excuses for not giving you a refund. I don’t recommend this company. It’s all made in China, poor polyester materials are used, and horrible horrible customer service. I am not sure how they can function in the West.

⭐ Avoid! Shocking refund policy – clearly a cash flow issue
Buying from this company is easy, but getting your money back is an absolute nightmare. Their refund policy is completely anti-consumer, and customer service just gives you endless excuses to delay the process.
To make matters worse, they claim that if you buy during a sale, it can take an additional 28 days to get your money back! Honestly, it sounds like this company simply doesn’t have the cash flow to process refunds efficiently, so they hold onto customers' money for as long as possible. A reputable business shouldn't rely on holding refunds to fund their operations. Save yourself the headache and shop elsewhere. If you need to return something, you are better off just doing a credit card chargeback immediately.

Returns process goes beyond the statutory 14 days returns. Customer care give every reason possible why they haven't refunded the return. Clothing is very small around the waist and trunk.
I would not use them again or recommend.
Don’t wait make a charge back on credit card.

Excellent service! My request was handled promptly and my refund was processed without any issues. Very happy with how quickly they sorted this out for me.

Still awaiting refund even though my order has been received at their warehouse. Been told it takes 14 working days. Ordered a dress for my wedding, returned as didn't suit me. They received item on 24th April its now 16th May and still no refund. Sloppy really for a company that markets themselves as higher quality. I will not buy from here again, which is a shame as they have some really lovely stuff! Update: refund received after chasing refund twice. Refund issued 3 weeks after return received to warehouse

So delighted with my dress and the super fast delivery time. I had a query and was really pleased with the prompt response from Liam. Thank you🙌❤️

I ordered a dress in 2 sizes for my hen do. Both did not fit. I sent them back using the pre paid label provided by retailer. Parcel has gone missing in transit and retailer has not processed my refund 14 days after proof of postage was provided which is my right as the consumer. I’m genuinely shocked at how poor the customer service is for a somewhat premium brand.

I ordered the same dress in two different sizes for a wedding. I would usually order one size and, if that didn't fit, return and order another but I had a 10% discount and the dresses were almost £500 each so a saving of £100. They arrived beautifully packaged up in individual boxes and the dresses themselves were stunning but one was a smidge too small and the other much too big. I could have got one altered but I was a bit nervous about doing that. I packaged them up very carefully and returned them the next day. I got an email confirming receipt of my return package three weeks ago today but still no refund although apparently it has finally been "approved". I have emailed twice asking for my almost £1,000 back but just received a cut and paste reply saying it can take up to fourteen working days and that this is their policy which I agreed to when I ordered. I do understand that people return garments they have worn, got make up on etc and that they have to be checked but no other clothing brand takes anywhere near this long. I feel it is a way of penalising customers for returning goods and also of recouping some of the costs by holding onto customer's money for as long as they are able. I definitely would not order online from them again.

JACQUELINE 상담원이 문제를 빠르게 해결해줘서 너무 좋앗어요 다음에도 이 상담직원을 만나고싶어요

Excellent Customer Service who dealt with my query efficiently and with courtesy. Abbey and Sophie were a pleasure to deal with.

I got the answers I needed and very quickly. Sophie was great in assisting with my request. I enjoyed the communication with her, someone who is so involved in fashion and gave me a thoughtful reply which helped me towards my decision of how to dress in an important occasion for me. She was also very considerate and polite.