SecurCare Self Storage Recenzje 

8531
•
Wynik TrustScore: 2.5 na 5

2,5

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I'm a property manager. I had to store a residents property for 30 days. The resident had the storage space transfered in his name. I asked the manager of this store to give me something in writing... Zobacz więcej

Oceniono na 3 z 5

Service is just average. Facility is clean, and kept up well. Annual increases are substantial at 10% or more since ownership has changed. Tough to make changes or complain with a full storage. Local... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I have had several units at the E. Ponce de Leon location in Decatur, GA since June 2021...each unit's monthly rate increased approximately 15% every 3-6 months. I understand that the units are rented... Zobacz więcej

Oceniono na 1 z 5

I’ve stored at several locations and each one is crawling with bugs and rats. Other people will bring in their roach infested furniture and leave it to allow the critters to be free. The company only... Zobacz więcej

Informacje dotyczące firmy

  1. Magazyn samoobsługowy

Informacje przekazane przez różne źródła zewnętrzne

Founded in 1988, SecurCare Self Storage, Inc. is a privately-owned company based in Lone Tree, Colorado. We currently operate over 200 storage facilities in 13 states, with more opening all the time. By offering a variety of self storage units in several sizes, as well as having the most requested features like climate controlled storage units, fenced perimeters and security measures, we are constantly working to fulfill our mission: to satisfy all of our tenants’ storage needs. Please allow us to take you on a tour of our storage facilities, and see what we see…the ideal place for all of your storage needs.


Dane kontaktowe

2,5

Słaba

Wynik TrustScore: 2.5 na 5

9 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,5

Wszystkie recenzje

(8531)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 11

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

This was a great place for storage

This was a great place for storage! Secured and clean lot. The receptionist was really nice and very helpful at all times. I would recommend you guys to anyone. 😁

18 listopada 2020
Logo SecurCare Self Storage

Odpowiedź od SecurCare Self Storage

Hey, we are so happy to hear that you had a great experience renting with us! We are so happy to have earned your recommendation, and we hope if you have a continuing need for storage that you'll keep us in mind!

Oceniono na 5 z 5

Great Service!

The buildings and doors could use a pressure wash and a coat of paint, but I feel confident the items I have in the care of the facility are safe and secure. The manager could not be nicer and she is willing to go the extra mile. She does her job with a smile and courteous interaction. That goes a long way. I had the pleasure of meeting one of her young sons. He was very respectful and a nice young man. I see that “the apple doesn’t fall far from the tree”. It is a pleasant experience working with you. Great job!

18 listopada 2020
Logo SecurCare Self Storage

Odpowiedź od SecurCare Self Storage

Hey, we are so happy to hear that you had a great experience renting with us! We hope if you have a continuing need for storage that you'll keep us in mind!

Oceniono na 3 z 5

I had a good experience dealing on the…

I had a good experience dealing on the phone when I set the storage up and when I closed my account. The reason for the low rating was the quality of the unit itself. The rubber seal on the door was dry rotted and falling apart and one of the items I had on the floor was wet from what looked to be water getting under the side of the unit. The unit was ok for what I needed at the time, but I am not sure I would use it for a longer period of time.

18 listopada 2020
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Odpowiedź od SecurCare Self Storage

Hey Harold, we are sorry to hear about your experience. We are looking into what happened here to make sure that our customers are well taken care of.

Oceniono na 3 z 5

50% off

I referred my daughter to use SecurCare in Westfield and did not get 50% off

18 listopada 2020
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Odpowiedź od SecurCare Self Storage

Hey Elaine, we are sorry to hear about your experience. We are looking into what happened here to make sure that our customers are well taken care of.

Oceniono na 3 z 5

Review

The service was fine. The facility always clean. The only complaint I have is that I had only made 2 payments and then received notice that my bill would be INCREASED by $10. That is a very poor way to conduct business. Knowing that I had JUST moved my things in.

18 listopada 2020
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Odpowiedź od SecurCare Self Storage

Hey Claire, we are sorry to hear about your experience. We are looking into what happened here to make sure that our customers are well taken care of.

Oceniono na 5 z 5

Good experience

Good experience. Exactly what I expected. Lady in the front is friendly and helped with my billing situation promptly. I would recommend to use their facilities

18 listopada 2020
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Odpowiedź od SecurCare Self Storage

Hey, we are so happy to hear that you had a great experience renting with us! We hope if you have a continuing need for storage that you'll keep us in mind!

Oceniono na 5 z 5

The representative for the facility I…

The representative for the facility I rented was phenanomal. So professional and met our needs even when we had to add a second one so quickly. You’re fortunate to have such a good employee.

18 listopada 2020
Logo SecurCare Self Storage

Odpowiedź od SecurCare Self Storage

Hey, we are so happy to hear that you had a great experience renting with us! We hope if you have a continuing need for storage that you'll keep us in mind!

Oceniono na 5 z 5

We have worked with Samantha for over 2…

We have worked with Samantha for over 2 years while we had storage at SecuCare. She’s wonderful, responsive, courteous and always professional.

18 listopada 2020
Logo SecurCare Self Storage

Odpowiedź od SecurCare Self Storage

Hey, we are so happy to hear that you had a great experience renting with us! We hope if you have a continuing need for storage that you'll keep us in mind!

Oceniono na 3 z 5

I HAVE OTHER UNITS

I HAVE OTHER UNITS, AND THE PRICES OF UNITS HAVE GONE BEYOND MY ABILITY TO AFFORD COST. THIS LOCATION HAS GONE DOWNHILL SINCE FIRE IN ONE SECTION. IF YOU CHECK, I WAS IN THAT UNIT OVER 30 YEARS.
I HAVE FOUND ANOTHER COMPANY WITH LOWER COST!
IF I DON'T GET COST RELIEF, I WILL MOVE OUT OF MORE UNITS.
SINCERELY
THOMAS J GEGG

18 listopada 2020
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Odpowiedź od SecurCare Self Storage

Hello, we are sorry to hear that you feel our location has gone downhill. We are always working to ensure that we provide the best value for our customers in both price and service. We understand your frustrations, and will escalate your feedback accordingly.

Oceniono na 5 z 5

Good service

Got me the space I needed for a good price . Great customer service!

18 listopada 2020
Logo SecurCare Self Storage

Odpowiedź od SecurCare Self Storage

Hey, we are so happy to hear that you had a great experience renting with us! We hope if you have a continuing need for storage that you'll keep us in mind!

Oceniono na 5 z 5

The rental space was very clean and no…

The rental space was very clean and no water leaks or bugs. I would rent space from here again.

18 listopada 2020
Logo SecurCare Self Storage

Odpowiedź od SecurCare Self Storage

Hey, we are so happy to hear that you had a great experience renting with us! We hope if you have a continuing need for storage that you'll keep us in mind!

Oceniono na 5 z 5

Will use again!!!

The reservation was so easy, prices are great and the manager was so awesome. You have to enter a code to get in AND out of the gates which is nice. Unit was clean and in superb condition. Premises are very well maintained. I will use them again for storage needs in the future!

18 listopada 2020
Logo SecurCare Self Storage

Odpowiedź od SecurCare Self Storage

Hey, we are so happy to hear that you had a great experience renting with us! We hope if you have a continuing need for storage that you'll keep us in mind!

Oceniono na 2 z 5

We utilized your facility to store our…

We utilized your facility to store our RV for several years. Over those years the space rent continued to rise while the location continued to become a driving nightmare. Way too much cross traffic due to all the small business' along the entrance. Also, leaving the facility w/the RV we had to run to the box to enter our code and do the same coming back to exit. While doing so, many vehicles would enter once the gate opened without entering a code, no safety there! The straw however, was your messed up billing threatening a lien prior to the rent being due. Then the automated phone system was ridiculous, never an answer from a person, hold for the next available representative, hang up and your call will be returned in the order in which it was received...Really! Never a return call. Just had enough.

18 listopada 2020
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Odpowiedź od SecurCare Self Storage

Hello Grant, we are sorry to hear that you had a poor experience while renting with us. We work to keep our facility secure both through the gate and through regular patrolling of the property while the manager is present. We can certainly understand your frustrations, and will work to improve based off your feedback.

Oceniono na 5 z 5

We combined two units into a much…

We combined two units into a much larger one and the staff at the Carver Road facility were great to us. They helped us in every way and made our transition very easy.

18 listopada 2020
Logo SecurCare Self Storage

Odpowiedź od SecurCare Self Storage

Hey, we are so happy to hear that you had a great experience renting with us! We hope if you have a continuing need for storage that you'll keep us in mind!

Oceniono na 5 z 5
Logo SecurCare Self Storage

Odpowiedź od SecurCare Self Storage

Hey, we are so happy to hear that you had a great experience renting with us! We hope if you have a continuing need for storage that you'll keep us in mind!

Oceniono na 1 z 5

Rates too high.

18 listopada 2020
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Odpowiedź od SecurCare Self Storage

Hello Amy, we are sorry to hear that you found our rates too high. We want to provide the best value possible to our customers, and your feedback shows that there is room for improvement here. We appreciate your feedback, and will continue to work on this front.

Oceniono na 5 z 5

Staff is very nice

Staff is very nice. Storage was clean. No bugs.

18 listopada 2020
Logo SecurCare Self Storage

Odpowiedź od SecurCare Self Storage

Hey, we are so happy to hear that you had a great experience renting with us! We hope if you have a continuing need for storage that you'll keep us in mind!

Oceniono na 5 z 5

I'm happy with the staff and unit they…

I'm happy with the staff and unit they are very kind n prices are fair

18 listopada 2020
Logo SecurCare Self Storage

Odpowiedź od SecurCare Self Storage

Hey, we are so happy to hear that you had a great experience renting with us! We hope if you have a continuing need for storage that you'll keep us in mind!

Oceniono na 2 z 5

Office personnel was Great but not…

Office personnel was Great but not getting a refund really sucks!!!!!!!

18 listopada 2020
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Odpowiedź od SecurCare Self Storage

Hey Susie, we are sorry to hear that you didn't receive a refund. We are following up with our property manager to better understand this situation, and we appreciate your feedback!

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