If I could give 0 stars I would. My tan is streaky and I am more orange than tanned. I have tried to contact the secretspa team for two days with images and they do not return my calls or emails. My t... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I’ve been using Karolina R from Secret Spa since 2021, and I honestly wouldn’t go anywhere else. She is incredible. Karolina is always on time, comes fully prepared with an amazing range of colour... Zobacz więcej
Reakcja na opinię
Big big thank you to Jolanda you really make my day. I feel so much relief you been such a good support and the professionalism you put into what you do. I really recommend this lady.
I've used secret spa a few times for massages and had really enjoyable experiences. This was my first time having reflexology at home. I'm housebound so having the service available in my own home is... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Beauty at your fingertips... mobile beauty, massage & spa treatments delivered to your home, office or hotel. Our expert mobile beauty therapists come to your door anywhere in London.
Secret Spa | Luxury Mobile Beauty
Napisane przez firmę
- Call us from 9am - 9pm
- We pride ourselves on how we look after you and your beauty regime. Our Secret Spa team are available every day from 9am - 9pm to ensure everything runs smoothly. We move heaven and earth to make sure we keep our customers happy.
- Book any time...
- You can book on our easy-to-use app or website at any time. Book for the same day, or organise up to a month in advance. You can book appointments for any time from 7am - 10pm, meaning we can fit around your working schedule. We always do our absolute best to accommodate all appointment requests.
- Request your favourites
- We know it's easy to build up a relationship with your beauty therapist and our app makes it easy to book your favourites. You can mark therapists from previous appointments as your favourites and when you make your next booking, you can send your request directly to them. If they are not available, you can then extend to the rest of our elite professionals.
Free Cancellation
We know plans change...
We offer free cancellation if you cancel over 24 hours in advance of your appointment. If you cancel within 24 hours but we are able rearrange your appointment there will be no charge.
Dane kontaktowe
The Handbag Factory, 3 Loughborough Street, SE11 5RB, London, Zjednoczone Królestwo
- 02070960506
- bookings@secretspa.co.uk
- secretspa.co.uk
4,5
Doskonała
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 88% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Fantastic experience
Fantastic experience! The therapist was very professional, knowledgeable and met all of my expectations. She styled my hair with a lots of extensions just the way I wanted. And she had a very calming and pleasant personality. I recommend her highly.
21 czerwca 2025
Odpowiedź od Secret Spa
Dear Sopheila,
Thank you so much for your kind feedback. We’re delighted to hear your therapist styled your hair just as you wanted and made the experience so calm and enjoyable.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Gabbi was lovely & did exactly what I…
Gabbi was lovely & did exactly what I wanted! Arrived on time and was super friendly
21 czerwca 2025
Odpowiedź od Secret Spa
Dear Paige,
Thank you so much for your kind feedback. We’re so pleased to hear Gabbi delivered exactly what you were after and made the experience so enjoyable.
Don’t forget you can favourite her on your account to request her directly next time you book.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
April arrived perfectly to time and was…
April arrived perfectly to time and was superb. She took time to understand exactly what we wanted, created just the looks we wanted but with her own flair and suggestions. Our hair still looked great after a very hot and long day at Ascot. I would highly recommend her and the Secret Spa experience.
19 czerwca 2025
Odpowiedź od Secret Spa
Dear Denise,
Thank you so much for your lovely feedback. We’re so pleased to hear April brought your vision to life with such care and creativity — and that your hair held up beautifully through a long, hot day at Ascot!
We look forward to welcoming you back again soon.
Warm regards,
Mollie
She was extremely polite very…
She was extremely polite very respectful she bought a lovely atmosphere into my home the best massage I have ever had I felt as if I had woken up in a new body
19 czerwca 2025
Odpowiedź od Secret Spa
Dear Angela,
Thank you so much for your wonderful feedback. It’s lovely to hear that your massage left you feeling so refreshed, and that your therapist created such a calm and welcoming atmosphere in your home.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
A wonderful experience
A wonderful experience, Henrique M. arrived on time and helped with an updo and a hat for the Royal Ascot. He was friendly and efficient, would highly recommend. the entire experience went smoothly from booking through the final appointment.
18 czerwca 2025
Odpowiedź od Secret Spa
Dear Susan,
Thank you so much for your kind feedback. We’re so pleased to hear that everything from booking to the appointment went smoothly, and that Henrique helped you get ready so beautifully for the Royal Ascot.
I’ve made sure to add him to your list of favourited professionals so you can request him directly next time you book.
We hope to welcome you back again soon.
Warm regards,
Mollie
Really nice girl
Really nice girl. Zhara did my nails beautifully. I was very pleased….thank you.
18 czerwca 2025
Odpowiedź od Secret Spa
Hi Charlotte,
Thank you so much for your lovely feedback. We’re so pleased to hear you were happy with your nails and that Zhara made the experience so enjoyable.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
First experience at a spray tan at the…
First experience at a spray tan at the age of 62 . Melissa made me feel so relaxed and comfortable . I’ve booked with her another 2 times for the hen and the wedding
17 czerwca 2025
Odpowiedź od Secret Spa
Dear Karen
Thank you so much for your lovely feedback. We’re so pleased to hear Melissa helped you feel relaxed and comfortable for your first spray tan — and even more delighted to hear you’ve already booked her again!
Don’t forget you can favourite her on your account to make rebooking even easier.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Therapists have arrived late more than…
Therapists have arrived late more than once without contacting the customer. The last one (Chemine M) was rude, aggressive and unprofessional. She stormed off saying she had to tend to other customers.
28 czerwca 2025
Opinia niezależna
Odpowiedź od Secret Spa
Dear Nadja,
Thank you for sharing your review, and I’m very sorry for the disappointment you experienced.
We’d like to clarify that on this occasion, our professional arrived on time at the address provided, but was unable to locate your property because the door number entered in your booking did not exist on your street. Our team and the professional attempted to reach you by phone during the grace period but were unable to connect immediately, which unfortunately delayed confirming your correct address.
Once we were able to make contact and received the accurate door number, the professional went directly to your address and offered to complete the treatment. However, as this was after the grace period, they advised the treatment might need to be adjusted, which we understand was not acceptable to you at that time.
We’re very sorry for any inconvenience caused, and our supervisor has reviewed this matter thoroughly. As a gesture of goodwill, we have offered compensation for the inconvenience. Please don’t hesitate to reach out if we can assist further.
Warm regards,
Mollie
Great Company!
So easy to book. Amazing therapist who was so professional but friendly and did the most amazing job. My nails still look great 2 weeks later!
14 czerwca 2025
Odpowiedź od Secret Spa
Dear Lesley,
Thank you so much for your lovely feedback. We’re so pleased to hear you found the booking process easy and that your therapist delivered such a fantastic result.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Really innovative concept
Really innovative concept - love having treatments at home without having to travel after
Therapist, Anna is really professional and fantastic at what she does.
Overall experience is faultless….
11 czerwca 2025
Odpowiedź od Secret Spa
Dear,
Thank you so much for your lovely feedback. We’re so pleased to hear you’ve enjoyed the ease of at-home treatments and that Anna made the experience so smooth and professional.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Odpowiedź od Secret Spa
Dear MLB,
Thank you so much for your kind words. We’re so pleased to hear you’ve consistently had a great experience with Melissa.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Gift card expiration extension denied
I previously received a gift card for Christmas and realised the date of expiration had now passed (almost 6 months). I asked if an exception would be made to extend it by one year (essentially 6 more months) however my request was rejected. While I understand & acknowledge that the expiration date was noted on the gift card, I was surprised that they wouldn’t extend it. This is such an easy win for a company to make a client happy & it’s a shame they don’t realise that. Even a compromise of a one month extension or a credit of half the value would have been appreciated. Instead, they have now lost a client who could have been singing their praises for how flexible they were - instead of writing this review. My hope is they will reconsider this in future.
20 czerwca 2025
Opinia niezależna
Odpowiedź od Secret Spa
Hi M,
Thank you for taking the time to leave a review, and I’m really sorry to hear how disappointed you’ve felt.
While we do make the 12-month validity clear at the time of purchase, we completely understand that things can be missed, and we always aim to approach situations like this with empathy.
My supervisor has followed up with you directly earlier today, and I really hope we can welcome you back in the future.
Warmest wishes,
Mollie
Lucy T was brilliant
Lucy T was brilliant. So friendly and professional and provided a great service.
20 czerwca 2025
Opinia niezależna
Odpowiedź od Secret Spa
Dear Sophie,
Thank you so much for your lovely feedback. We’re so pleased to hear you had a great experience with Lucy and felt well looked after.
Don’t forget you can favourite her on your account to request her directly next time you book.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
The tan was perfect!!
The tan was perfect, long lasting & Jehan was super lovely & helpful, advising me on the perfect shade for my skin tone & making me feel comfortable.
6 czerwca 2025
Odpowiedź od Secret Spa
Dear Fay,
Thank you so much for your lovely review. We’re so pleased to hear you were happy with your tan and that Jehan helped you feel comfortable and confident with the perfect shade.
Don’t forget you can favourite her on your account to request her directly next time you book.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Odpowiedź od Secret Spa
Dear Emma,
Thank you so much for your feedback. We’re delighted to hear you had an excellent experience and hope to welcome you back again soon.
Warm regards,
Mollie
Odpowiedź od Secret Spa
Dear Natalie,
Thank you so much for your kind feedback. We’re so pleased to hear you had a great experience and felt well looked after throughout.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Odpowiedź od Secret Spa
Dear Georgie,
Thank you so much for your lovely feedback. We’re so pleased to hear you had a great experience and that you were happy with the result!
We hope to welcome you back again soon.
Warm regards,
Mollie
Cancellation 12h prior appointment & ignorant to the client feedback
I received cancellation 12h prior my make-up booking for an important event. I was suggested with another makeup artist who I didn't choose in the first place. The results was dreadful full on make -up versus natural make up. Intimidating make-up artist, no people skills, haven’t smiled once, haven’t asked any questions prior make up or during if what she was doing was ok with me. I was shown the mirror at the end and was too scared to ask for changes to avoid an argument and there was no time left to fix anything anyway. I washed half of my make up as soon as make up artist left and had to lighten up all my skin and eyebrows to look more natural. After giving this feedback to the customer services, they have chosen to believe the makeup artis and ignored my feedback completely based on that I didn’t raise it at the time and didn’t have pictures to show. It was my word against hers. The makeup artist didn’t have any pictures either to prove she was right. I was left disappointed with the service and the money I paid for this kind of treatment. No refund or partial refund was offered. Client is not always right according to this company.
P.S. On the other had I also had a hairdresser booked with the same company for the same day who arrived 30 min late, but done an amazing job and she treated me with respect and was friendly and asked all the questions needed to get the look. I left her 5 star feedback were the credit was due.
14 czerwca 2025
Opinia niezależna
Odpowiedź od Secret Spa
Dear Kristina,
Thank you for taking the time to leave your feedback, and we’re genuinely sorry to hear that your makeup appointment didn’t meet your expectations - especially given how important the occasion was for you.
We completely understand how disappointing it must have been to have your original booking cancelled at short notice. When this happens, we always try to offer a suitable alternative with an experienced professional, but we're sorry that the match didn’t feel right for you.
We’ve reviewed your concerns carefully and shared them with the makeup artist involved. While we always take client feedback seriously, we’re also mindful that in cases like this - where no issues were raised at the time and there are no photos to help us understand what didn’t work - it becomes difficult for us to fully assess the outcome or address it further with the professional.
That said, this doesn’t mean your experience wasn’t valid. We offered a gesture of goodwill by way of credit to reflect how disappointed you were, even though we weren’t in a position to offer a refund.
We’re very pleased to hear that you were happy with your hairstylist on the day and appreciate you recognising their work. We're sorry this overall experience has left you feeling let down, and we truly value your feedback as we continue to reflect and improve.
Warm wishes,
Mollie
Warm, kind and professional
Rosalyn was warm, friendly and very professional. She was lovely to my daughter and did a superb top to toe massage for her.
3 czerwca 2025
Odpowiedź od Secret Spa
Dear Ali,
Thank you so much for taking the time to share your experience. It’s lovely to hear everything went so smoothly and that Rosalyn helped make the appointment so enjoyable.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Odpowiedź od Secret Spa
Dear Nicki,
Thank you so much for your lovely feedback. We’re so glad to hear you enjoyed your massage.
We hope to welcome you back again soon.
Warm regards,
Mollie
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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