SDL Surveying Recenzje 

1552
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We received notification of the visit from SDL for today, 30/0626 between 09:30 and 11:30 to value our property. Lindsey arrived just after half nine, showed her identification card and introduced her... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I recently used this service for a remortgage. The surveyor arrived promptly and was both professional and friendly throughout the appointment. He completed the work efficiently and answered my quest... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

If the SAS were going to use a surveying company to remortgage Stirling lines they’d use SDL Surveying. They sent a seasoned trooper who stormed my semi going through the building like the lads did... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

I recently used SDL Surveying for a Level 2 survey, and unfortunately, the final delivery left me disappointed. A major selling point for me was the impression given in their brochure that the repo... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Rzeczoznawca nieruchomości
  2. Rzeczoznawca budowlany
  3. Nieruchomości – wyceny

Napisane przez firmę

Established in 1989, SDL Surveying is the UK’s largest independent provider of mortgage valuations. It works with most major lenders in the UK, managing c.208,000 valuations per year. Alongside lender valuations, the business also provides RICS-approved home surveys for independent customers. If you require one of these services, please get in touch today. Alternatively, if you require any further assistance relating to a valuation or home survey that we've already completed, please contact us at customerrelations@sdlsurveying.co.uk.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 96% z negatywnych recenzji

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(1552)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 224

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent communication

Excellent communication, very friendly and explained the whole process as well as an extremely fast turnaround for the valuation report. Would highly recommend!

23 października 2025
Opinia niezależna
Logo SDL Surveying

Odpowiedź od SDL Surveying

Hi Mr Granat,

Thank you for taking the time to leave a review!

It's great to hear that you were pleased with the communication you received throughout and that you were happy with the turnaround time on the report.

Kind Regards,
SDL Surveying

Oceniono na 5 z 5

Efficient and organised

Efficient and organised. Speedy communication and arrived exactly as arranged.

23 października 2025
Opinia niezależna
Logo SDL Surveying

Odpowiedź od SDL Surveying

Hi Karen,

We're happy to hear that you were pleased with the efficiency and speedy communication you received from our team.

Thank you for leaving a review!

Kind Regards,
SDL Surveying

Oceniono na 5 z 5

Excellent service

Excellent service. Arrived on time, thorough with there inspection.

22 października 2025
Opinia niezależna
Logo SDL Surveying

Odpowiedź od SDL Surveying

It's great to hear that you found the service to be excellent and were pleased with the thoroughness of the inspection.

Thank you for leaving a review!

Kind Regards,
SDL Surveying

Oceniono na 5 z 5

Great Surveyor and Great Result

The surveyor was extremely professional, respectful and very considerate.

Also we were very please with the end result.

Thank you for your effort and time. Very much appreciated.

16 października 2025
Opinia niezależna
Logo SDL Surveying

Odpowiedź od SDL Surveying

Hi Haidar,

We're happy to hear that you found the surveyor to be professional and respectful. We're glad you are pleased with the result.

Thank you for taking the time to leave a review!

Kind regards,
SDL Surveying

Oceniono na 5 z 5

What a fantastic service

What a fantastic service. My appointment was arranged quickly and they sent the report back to the lender within a few hours. Robin was one of the nicest surveyors I’ve had the pleasure to speak with. Very impressed

22 października 2025
Opinia niezależna
Logo SDL Surveying

Odpowiedź od SDL Surveying

Hi Heidi,

It's great to hear that you were so pleased with the service you received! We're glad that there was a quick turnaround time on the report and that you found Robin to be friendly and pleasant to speak to.

Thank you for taking the time to leave a review!

Kind Regards,
SDL Surveying

Oceniono na 5 z 5

Great

Survey was booked quickly. I was kept updated regarding arrival time for the visit. The surveyor arrived within the advised timeframe and was polite and professional.
The valuation was returned promptly

20 października 2025
Opinia niezależna
Logo SDL Surveying

Odpowiedź od SDL Surveying

It's great to hear that you were pleased the the efficiency of the booking process and that you found the surveyor who attended the property to be polite and professional.

Thank you for taking the time to leave a review!

Kind Regards,
SDL Surveying

Oceniono na 1 z 5

Complete waste of time and money!

Complete waste of time and money!

I regret instructing SDL and only went with their quote as they promised the report within 5-7 days of visit. Paid for a Level 2 Homebuyers Report, which then took forever to be provided!

The report itself was a template with the first copy not containing any photos or made any reference to the main and only bathroom in the property. It flagged no significant issues in particular so I trusted that this was the case.

On completing and moving in it became apparent that there is a significant issue with damp in the property and this is compounded further by the lack of any extraction fan or ventilation within the main bathroom - clearly I wasn’t aware as the survey failed to acknowledge the existence of the bathroom, make any reference to it, let alone any potential issues with it!

The report makes no reference to the condition of the flat roof or the garage roof - both visible from the ground, which is completely at odds with theirs and RICS description of the survey process, which will report on all accessible areas! I am now just waiting to see what other issues arise with the new property going into the winter months :-(

So far, I’ve sent two letters of complaint which have failed to respond to the issues raised, failed to provide me with a copy of their complaints procedure (despite their T & Cs doc stating this should’ve been provided from the outset).

SDL have since taken it upon themselves to amend the report online to include photos now which leads me to have no faith in the report whatsoever. They advise the surveyor who carried out the site visit, Andrew, was hospitalised and this was why there was a delay sending the report over - I have concerns over the validity of the report as I’m not convinced he wrote it given the lack of any specific information and have now submitted a Subject Access Request to see all the site notes and photos etc.

I am now seeking a full refund so I can retrospectively commission another survey to find out exactly what I’ve let myself in for - disappointing given the whole point of a Level 2 Homebuyers Report is to provide valuable information to potential buyers on a property’s condition and flag issues!

22 października 2025
Opinia niezależna
Logo SDL Surveying

Odpowiedź od SDL Surveying

Sorry to hear you were unhappy with the service provided.

We understand your case is currently under review with our claims team, so we have passed on the contents of your review and we will continue to communicate with you through that channel as appropriate.

Kind Regards,
SDL Surveying

Oceniono na 5 z 5

Professional

Professional, relatable, kind and respectful.

21 października 2025
Opinia niezależna
Logo SDL Surveying

Odpowiedź od SDL Surveying

Hi Tom,

It's great to hear that you found our team to be professional, kind and respectful.

Thank you for taking the time to leave a review.

Kind Regards,
SDL Surveying

Oceniono na 1 z 5

Had a survey done on my property and…

Had a survey done on my property and the actual process was horrendous, the woman, was in and out within 5 minutes, told me i needed my wall ties done, had me worried that my house was not safe, therefore got 3 independent builders out all of which said i did not need them done as they had already been done and all i needed was a bit pointing around certain bricks, also valued my house way under price, less than it was 3 years ago. This company may be good for you if you are a buyer as they find problems that arent there, however if you are selling or using them to release equity, i wouldn't recommend.

17 października 2025
Opinia niezależna
Logo SDL Surveying

Odpowiedź od SDL Surveying

Hi,

We're sorry to hear that you are upset with the valuation received.

Our surveyors are required to use comparables of recent property transactions of similar properties in the area in addition to current market conditions, and their own knowledge to reach the figure provided.

If you would like to raise a query regarding the valuation figure, we would recommend that this be raised with the lender or with your solicitor to be addressed through the correct channels.

If you would like to raise a complaint regarding the customer service you have received, please get in touch with our customer relations team at customerrelations@sdlsurveying.co.uk with the full property address or reference number for our team to look into.

Kind Regards,
SDL Surveying

Oceniono na 1 z 5

Incompetent and false survey report

We had a property valued for a mortgage, which we had an offer accepted for £855k.

The survey report had numerous mistakes, such as:

"The property is in an area where there is a risk of flooding. The valuation is made on the assumption that insurance will be available. The instructed value is considered to be high and is not supported by..."

When accessing the goverment website - the building is in a "no flood risk" area:
getthedata(.)com/flood-map/TW9-1UU

Because of these mistakes, the property was down valued to £800k, and the mortgage broker thus requires both a higher deposit, and charges us a higher interest rate.

The mortgage company only does a 2nd survey if the value is less than 15%. Which ours isn't. And yet properties in the area in-line with the £850k valuation.

Either SDL Surveying are incompetent, or they are purposefully working with lenders to charge buyers higher interest rates due to falsified lower valuations.

15 października 2025
Opinia niezależna
Logo SDL Surveying

Odpowiedź od SDL Surveying

Hi Stefan,

We're sorry to hear you are upset with the valuation figure received. Our surveyors are required to use an evidence based approach in their valuations, however if you believe that there has been a mistake in the valuation, we would recommend that you get in contact with the lender to raise a query on the report.

If you are upset with the customer service you have received or would like to speak to a member of our team, please get in contact with our customer relations team at customerrelations@sdlsurveying.co.uk with the full property address or reference number.

Kind Regards,
SDL Surveying

Oceniono na 5 z 5

Awesome knowledge and communication

Winter Nelis.

What made this experience great was the knowledge and communication skills of the surveyor. He went above and beyond to explain and communicate. I would highly recommend.

16 października 2025
Opinia niezależna
Logo SDL Surveying

Odpowiedź od SDL Surveying

Hi Cameron,

It's great to hear that you were impressed with the level of communication you received from our surveyor and you were pleased with the knowledge he was able to share with you.

Thank you for taking the time to leave a review!

Kind Regards,
SDL Surveying

Oceniono na 5 z 5

Valuation

Very friendly and efficient.

14 października 2025
Opinia niezależna
Logo SDL Surveying

Odpowiedź od SDL Surveying

Hi Gary,

It's great to hear that you found our team to be friendly and efficient.Thanks for taking the time to leave a review!

Kind Regards,
SDL Surveying

Oceniono na 5 z 5

A very friendly

A very friendly, approachable, and professional valuer. The process was carried out quickly and efficiently, with the report delivered promptly. I would highly recommend.

25 września 2025
Opinia niezależna
Logo SDL Surveying

Odpowiedź od SDL Surveying

Hi Jayan,

We're happy that you found the process to be efficient and prompt. It's great to hear that the surveyor was professional and approachable.

Thank you for taking the time to leave a review.

Kind Regards,
SDL Surveying

Oceniono na 5 z 5

Quick and very professional

25 września 2025
Opinia niezależna
Logo SDL Surveying

Odpowiedź od SDL Surveying

Thanks for leaving a review Kyle! We're happy to hear that you found the service to be quick and professional.

Kind Regards,
SDL Surveying

Oceniono na 5 z 5

Really lovely gentleman survey done no…

Really lovely gentleman survey done no hassle

25 września 2025
Opinia niezależna
Logo SDL Surveying

Odpowiedź od SDL Surveying

It's great to hear that the survey was able to be carried out with no hassle!

Thank you for taking the time to leave a review.

Kind Regards,
SDL Surveying

Oceniono na 5 z 5

A young lady came she was on time and…

A young lady came she was on time and very nice
I haven’t got the valuation yet so hope she gives me a good price
But apart from that she was very nice and very professional

25 września 2025
Opinia niezależna
Logo SDL Surveying

Odpowiedź od SDL Surveying

Hi Darren,

Thank you for taking the time to leave a review!

We're glad to hear that you were pleased with the service you received from our surveyor. If there has been any delay in receiving the report, please get in touch with our customer relations team at customerrelations@sdlsurveying.co.uk.

Kind Regards,
SDL Surveying

Oceniono na 5 z 5

Friendly, helpful and efficient

Friendly, helpful and efficient.

25 września 2025
Opinia niezależna
Logo SDL Surveying

Odpowiedź od SDL Surveying

Thanks for leaving a review Neil, we're glad to hear you are pleased with the service you received.

Kind Regards,
SDL Surveying

Oceniono na 5 z 5

Sonia came to my property this morning…

Sonia came to my property this morning to carry out an evaluation. She arrived on time and was very efficient, friendly, and knowledgeable. I was really impressed with her professionalism and would definitely recommend her

25 września 2025
Opinia niezależna
Logo SDL Surveying

Odpowiedź od SDL Surveying

Hi Stuart,

It's great to hear that you were impressed with Sonia and found her to be efficient, friendly, and knowledgeable!

We appreciate you taking the time to leave a review.

Kind Regards,
SDL Surveying

Oceniono na 5 z 5

Friendly experience

Friendly experience no hassle, helpful and thorough.

24 września 2025
Opinia niezależna
Logo SDL Surveying

Odpowiedź od SDL Surveying

Hi Jonathan,

It's great to hear that you were pleased with the experience and found our team to be thorough and helpful!

Kind Regards,
SDL Surveying

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