Instead of sending out a wide variety of perfumes, they persistently send out their own range… which smells like straight alcohol. Try cancelling and it only offers you to go on a “short break” too... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
It’s only my second month. But let’s be real, I could walk into any department store and get samples of all of these perfumes. So you’re basically making people pay for samples that you’re probably ge... Zobacz więcej
I really like this concept of trying new perfumes without committing to a full size and price tag. This bottle fits discretely in my bag, or purse and i dont worry anout it leaking. Im excited to be... Zobacz więcej
I had an issue with the scent I didn’t get this month. I explained the situation and they immediately took care of the problem shipped out a replacement and I should be getting it soon. I don’t think... Zobacz więcej
Informacje dotyczące firmy
About Us
Napisane przez firmę
- Scentbird is the fragrance destination for those who believe scent is more than an accessory — it’s an expression of identity.
- We’ve reimagined the way people experience perfume by creating a luxury subscription designed for exploration. For $16.95 a month, members can choose from over 700 designer and niche fragrances, with new arrivals added regularly. Each month, you receive a 30-day supply of the scent you select — giving you the freedom to test-drive a fragrance before committing to a full bottle.
- At Scentbird, our hearts beat around delivering joy through scent and clean beauty. We believe discovering your signature fragrance should feel exciting, effortless, and personal — not overwhelming. Whether you gravitate toward warm gourmands, fresh florals, rich ambers, or modern musks, Scentbird is your fragrance playground.
- Beyond perfume, we are a community built around discovery. We create space for our members to explore, learn, and refine their scent preferences with confidence. From cult-favorite designers to emerging niche houses, we curate an elevated assortment so you can experience luxury on your own terms.
- Scentbird brings the art of fragrance directly to your fingertips — making it easy to experiment, indulge, and define your personal scent story, one month at a time.
Dane kontaktowe
401 Cottontail Ln, 08873, Somerset, Stany Zjednoczone
- scentbird.com
3,7
Średnia
30 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Being able to get these great cologne…
Being able to get these great cologne for decent prices
12 października 2026
I liked the idea and the price
I liked the idea and the price, but I was charged more than expected and still only received 1 sample!
8 października 2026
I received one ampule of one noir in…
I received one ampule of sexual noir in Sept., and the gray case, $35.00. I received one ampule of Brit Sheer, my bank account statement $65.00. I'm missing something or need to cancel, can someone explain? I've already spoke by way of text with ten mil questions from your end. Just explain this pricing an compared to what I got.
12 października 2026
I thought the bottle were bigger than…
I thought the bottle were bigger than they advertised on the big bottle. They still were samples
16 października 2026
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Charged for regular subscription plus…
Charged for regular subscription plus extra for a small sample bottle and what I got was a picture of the bottle on an info card! Totally stole my money! Will never order from this fraud company again. And it was supposed to be a mini bottle of dolce gabana
6 października 2026
Odpowiedź od Scentbird
We're truly sorry to hear that you received an information card instead of the Dolce & Gabbana fragrance sample you were expecting. We understand how upsetting this must be, especially after paying an additional charge on top of your regular subscription.
The information card is meant to accompany the fragrance sample, not replace it. We apologize for the confusion and disappointment this has caused. Please email us at support@scentbird.com so our team can investigate the missing item, review the additional charge, and help make things right. We appreciate the opportunity to resolve this for you.
Just wanted my free sent and never got…
Just wanted my free sent and never got it after being referred by a friend
5 października 2026
Avoid and do not order
I ordered my sample for 50% off I was charged around 7 gbp the they tried again to charge 10 gbp then they changed my perfume with the next on queue . Later I understood some of the perfumes are with an extra fee ( scam) . On top of this the order was made more than a month ago ! Not received to date ! Avoid run away as much as you can do not order from this company
19 października 2026
Opinia niezależna
Odpowiedź od Scentbird
We're truly sorry for the confusion surrounding your charges, the change to your selected fragrance, and the delay in receiving your order. We understand how frustrating it must be to wait over a month for a shipment, especially when the pricing wasn't what you expected.
While some of our premium fragrances carry an additional charge, these fees are displayed when selecting the fragrance. If a selected scent becomes unavailable, another fragrance from your queue may be chosen.
We'd appreciate the opportunity to investigate the additional charge, explain the fragrance change, and locate your missing shipment. Please email us at support@scentbird.com with your account details so our team can review your order and explore an appropriate resolution. We sincerely apologize for the disappointing experience and appreciate your feedback.
Love the different scents
Love the different scents. I can afford them thru the app and have several as well.
3 listopada 2025
The perfums they send smells nice but i…
The perfums they send smells nice but i unsubcribed from them since may and the audacity of them to keep billing my card also had to do this again in september because some how i mysteriously subscribed again now here its october and im getting chargered so far its been a week in a row 19.21 i dont know where this price came from but i dont like that you cant speak to anyone without going to a chatbot
14 października 2026
Opinia niezależna
Disappointed
The overall experience is incredibly underwhelming and the customer service is every bit as disappointing. It took close to a month to get my first fragrance. In fact, it took so long that I was already being billed for the next month before the previous month had even arrived.
16 października 2026
Odpowiedź od Scentbird
We're truly sorry that your first fragrance took nearly a month to arrive and that you were billed for your next shipment before receiving the previous one. We understand how frustrating and disappointing this must have been, especially when your experience with our customer service didn't meet your expectations.
Our shipments typically arrive within 7–10 business days after shipping, and we regret the extended delay you experienced. Please email us at support@scentbird.com with your account details so our team can investigate the shipping delay, review your billing concerns, and assist you further. We appreciate your feedback and the opportunity to make things right.
Sent and charged for order immediately…
Sent and charged for order immediately after I tried to cancel monthly delivery. The scents were NOTHING like I would wear.
14 października 2026
Odpowiedź od Scentbird
We're sorry to hear that you were charged and received another order after attempting to cancel your subscription. We understand how frustrating this must be, especially when the fragrances you received didn't match your preferences. This is certainly not the experience we want for our customers.
We encourage you to rate the fragrances you've tried and update your scent preferences to help improve future recommendations. Please email us at support@scentbird.com with your account details so our team can review your cancellation attempt, investigate the charge, and explore available options. We appreciate your feedback and the opportunity to address your concerns.
Very easy to use service..the parfumes…
Very easy to use service..the parfumes are very good 👍🏾 the customer service is top notch 😄
6 października 2026
El perfume que enviaron el…
El perfume que enviaron el spray,atomizado, esta tupido es decir que no lo revisaron antes de enviármelo yo cancele mi suscripción desde hace dia.
8 października 2026
Odpowiedź od Scentbird
Lamentamos mucho que el atomizador de tu perfume haya llegado obstruido y no funcione correctamente. Entendemos tu decepción, especialmente después de haber cancelado tu suscripción. Esta no es la experiencia que queremos ofrecerte.
Si recibiste un producto defectuoso, podemos ayudarte con un reemplazo siempre que nos contactes dentro de los 30 días posteriores a la entrega. Por favor, escríbenos a support@scentbird.com con los datos de tu cuenta para que nuestro equipo pueda revisar el problema y verificar el estado de tu cancelación.
Not worth your money
Total scam. They charge way more than what the item is worth. Customer service extremely unhelpful and it is difficult to cancel your subscription. I would advise to stay away from this company.
18 października 2026
Opinia niezależna
Odpowiedź od Scentbird
We're sorry to hear that your experience with Scentbird has been disappointing. We understand your concerns about pricing, customer service, and the difficulty you've experienced canceling your subscription. We strive to provide transparent pricing and a straightforward cancellation process, and we regret that we fell short of your expectations.
You can cancel your subscription directly through the Scentbird app under your account settings. If you need assistance or would like us to review your billing concerns, please email us at support@scentbird.com with your account details. We appreciate your feedback and would welcome the opportunity to address your concerns and improve your experience.
Never shipped
I subscribed to Scentbird and selected my scent, expecting a professional service. Instead, I waited for 25 days, and my order was never shipped. When I finally reached out to customer service to ask about the delay, they casually informed me that my chosen scent was "out of stock."
My main issue is the complete lack of proactive communication. If an item is out of stock, they should notify the customer immediately, not hold onto the money for nearly a month and wait for the customer to investigate. Taking payment and keeping me in the dark for 25 days is unacceptable. I am highly disappointed with their inventory management and customer support. Do not recommend.
16 października 2026
Opinia niezależna
Odpowiedź od Scentbird
We're truly sorry for the lengthy delay with your order and the lack of communication regarding your selected fragrance being out of stock. We understand how frustrating it must have been to wait 25 days without an update, especially after already being charged.
We recognize that timely communication and transparency are essential, and we regret that we fell short of your expectations. Your feedback regarding inventory availability and proactive notifications is valuable, and we'll share it with our team as we continue working to improve our service.
Please email us at support@scentbird.com with your account details so we can review your order, investigate the delay, and explore available options to resolve this. We sincerely apologize for the inconvenience and appreciate the opportunity to make things right.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.