I have had three orders stuck on 'processing' for over two months now. I've not received any wine at all. Customers service is non-existent as all methods of communication either go unanswered. Thei... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Still waiting for a delivery of a gift subscription from last Christmas (2024) Unable to contact - Do not use this company.
Similar situation to the other recent reviews. Bit disappointed as I spent over £100 and the wine arrived broken (obviously not the companies fault BUT I've lost that money now). I emailed Savage vine... Zobacz więcej
Gave a 3 month subscription as a gift to family members and three months later got one back from them. Two very happy separate lots of customers. Communications over email very good (Director even a... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z winem
- również w kategorii:
- Dystrybutor i importer win
- Klub miłośników wina
- Sklep z alkoholem
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Napisane przez firmę
Savage Vines is the best wine subscription on the planet. Subscribe or gift a subscription which includes sommelier selected wines from all over the world - sent directly to your door. Discover new wine regions, grape varieties and learn how to pair wine with food with our monthly magazine which comes free with all wine subscription deliveries. Join our wine subscription service and never pay for delivery again as you can add additional wines to upcoming subscription deliveries. We purchase wine directly from the winemakers so you get wines at cellar door prices every month. Subscribers and wine club members also receive a 25% discount on all wines across the site. There are curated Spotify playlists, recipes and much more to discover. If you are looking for a gift then we also have a great range of products from corkscrews, glassware, wine books and mixed cases of wine. There is an option to leave a free gift message with each order so the recipient knows who the wine gift is from. Savage Vines focusses on organic and biodynamic wine as we believe it is better for the environment and consumer. You will find over 250 certified organic and biodynamic wines in our online store including sparkling, white, rose and red wines. Please give our customer service team a call on 0204 501 8436 if you need any assistance or would like to place an order over the phone.
Dane kontaktowe
1 Alvin Street, GL1 3EJ, Gloucester, Zjednoczone Królestwo
- 02045018436
- hello@savagevines.co.uk
- savagevines.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Fantastic monthly wine subscription
I have subscribed to their monthly wine delivery and am never disappointed. The selection is varied, from smaller, unusual vineyards. Most of them are biological wines which is a nice touch. A great way to get in touch with wines you'd otherwise never get to know.

Odpowiedź od Savage Vines
Loving the wines during lockdown
Loving the wines during lockdown, fast delivery too 👌

Odpowiedź od Savage Vines
Great service, delicious wine
Great wine and very good service. Delivered in two days, will definitely order again!

Odpowiedź od Savage Vines
Great subscription
Love the podcast that goes along with the bottles that you receive monthly, really interesting to have the tasting notes so you learn more about different wines. No problem with delivery or payment, good communication.

Odpowiedź od Savage Vines
"Six Bottle" Wine Gift Box…or not (updated)
29 Jun update: My recipients have finally received their replacement gift box and are rather excited about it. Everything is there this time (SIX bottles and all the supplementary materials). It's been a long old road since the original order in April and I feel a little bruised from it all but it does seem to have been a one off for the seller as everyone else seems to report positive experiences. Thanks to Kyle for getting it all sorted.
15 Jun update: Had some positive correspondence with seller, who says they will re-supply the gift with this month's dispatches. It's quiet at the moment but will update further in due course.
05 Jun update: Unfortunately, I’ve still had no response from the seller, despite seeing them respond to a number of other reviews either side of my own. This is both frustrating and really quite upsetting. The seller says they are a one-person business so if they packed our gift box themselves, it’s unclear how the order was dispatched so incomplete. As another reviewer has said, it’s a difficult time for many and I agree, but to be continually ignored by a seller over two weeks on from delivery is rather poor customer service. It seems those subscribing to Savage Vines are receiving a good experience, which is great for them. Unfortunately, my experience as a one-off customer has been anything but.
02 Jun: Ordered the 'Six Bottle Wine Gift Box' as a gift one month before needed. It was supposed to include (copied from webpage): 6 wines from independent family run vineyards, a wine map showing where they’re from, tasting notes incl. food pairing suggestions and a podcast talking through each wine. The box arrived just on time after having to chase the order. However, it contained only 5/6 bottles and none of the supplementary materials advertised. I contacted the seller immediately via email (telephone was unanswered) but no response. Multiple unanswered emails, calls and a Tweet later, I've still heard nothing and it's now almost two weeks since delivery. Incredibly disappointed and would not recommend, sorry.

Odpowiedź od Savage Vines
Took the money and ran
UPDATE: Response received 12 days on. Still ignored my request to cancel with goods being sent late (a bottleshop order outside of the subscription mentioned was an intended gift). Was pressured to remove this review which is always concerning. Honestly, I’d avoid - irregardless of reasoning provided, it’s not difficult to communicate or respond to emails.
1/10. They advertise a pretty swift service including bottles to order outside of subscription (even during COVID). Literally taken my money and heard nothing over 8 days.
Also ignored two emails to cancel so 0 wine, zero communication, zero chance of a recommendation.

Odpowiedź od Savage Vines
Unique and delicious wines
Unique and delicious wines, fast delivery and great customer service from Kyle. What more could you want!
Ordered my box and it came in 2 days
Ordered my box and it came in 2 days. Absolutely amazing wine. Great company.
Great wines and great service
Great wines and great service. Highly recommend Savage wines. It’s the best wine subscription service we have done.

Odpowiedź od Savage Vines
Great wines, great service
We've been really pleased with all the wines we've received from Savage Vines. Always great quality

Odpowiedź od Savage Vines
Excellent wines and service
Excellent wines and service. A gift from my boss and what a delight to drink. Kyle is very helpful and professional too. Highly recommend Savage Vines.

Odpowiedź od Savage Vines
Very nice
Very nice, prepared and professional wine expert. Thank you Kyle.
Wine Society,
CASS Business School

Odpowiedź od Savage Vines
I've been a subscriber for a few months…
I've been a subscriber for a few months now - the wines are fantastic, produced with a great ethos and offer excellent value for money.
Kyle has been extremely helpful and I'd recommend Savage Vines to anyone that is looking for a wine subscription service.

Odpowiedź od Savage Vines
Very simple way to gift wine
Very simple way to gift wine, my friend loves the wine!

Odpowiedź od Savage Vines
Bought as a gift
Bought as a gift. The first delivery of three wines was punctual, properly flagged up and well-packaged.
The wines themselves were interesting, rather unusual choices and good quality.
I look forward to more.

Odpowiedź od Savage Vines
Delivery issues
Hi - I am still waiting for the box of wine as a gift to be delivered to my brother for his 30th. That was early December & we are now in mid January.

Odpowiedź od Savage Vines
Great selection of wines and…
Great selection of wines and subscription options. I needed some assistance with my choices and the communication was prompt and helpful

Odpowiedź od Savage Vines
FULL MARKS
Bought a subscription as a Christmas present for my son and daughter in law and Kyle was very helpful. The wine subscription sounds like a fun experience too. So full marks Savage Wines.

Odpowiedź od Savage Vines
Perfect Wine Subscription
Bought as a gift from a friend and absolutely love it! Cares about low intervention wine, but more importantly to me, cares about supporting small producers. I have suggested to many colleagues in the wine industry. fantastic wines and great service. have contacted via the website chat with small enquiry's about certian wines or delivery dates and both times seemed happy to talk and had plenty of time for me. JW

Odpowiedź od Savage Vines
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