Savage Vines Recenzje 

275
•
Wynik TrustScore: 1.5 na 5

1,6

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Oceniono na 1 z 5

I have had three orders stuck on 'processing' for over two months now. I've not received any wine at all. Customers service is non-existent as all methods of communication either go unanswered. Thei... Zobacz więcej

Oceniono na 1 z 5

Still waiting for a delivery of a gift subscription from last Christmas (2024) Unable to contact - Do not use this company.

Oceniono na 1 z 5

Similar situation to the other recent reviews. Bit disappointed as I spent over £100 and the wine arrived broken (obviously not the companies fault BUT I've lost that money now). I emailed Savage vine... Zobacz więcej

Oceniono na 5 z 5

Gave a 3 month subscription as a gift to family members and three months later got one back from them. Two very happy separate lots of customers. Communications over email very good (Director even a... Zobacz więcej

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Informacje dotyczące firmy

  1. Sklep z winem
  2. również w kategorii:
  3. Dystrybutor i importer win
  4. Klub miłośników wina
  5. Sklep z alkoholem
  6. Sprzedaż internetowa

Napisane przez firmę

Savage Vines is the best wine subscription on the planet. Subscribe or gift a subscription which includes sommelier selected wines from all over the world - sent directly to your door. Discover new wine regions, grape varieties and learn how to pair wine with food with our monthly magazine which comes free with all wine subscription deliveries. Join our wine subscription service and never pay for delivery again as you can add additional wines to upcoming subscription deliveries. We purchase wine directly from the winemakers so you get wines at cellar door prices every month. Subscribers and wine club members also receive a 25% discount on all wines across the site. There are curated Spotify playlists, recipes and much more to discover. If you are looking for a gift then we also have a great range of products from corkscrews, glassware, wine books and mixed cases of wine. There is an option to leave a free gift message with each order so the recipient knows who the wine gift is from. Savage Vines focusses on organic and biodynamic wine as we believe it is better for the environment and consumer. You will find over 250 certified organic and biodynamic wines in our online store including sparkling, white, rose and red wines. Please give our customer service team a call on 0204 501 8436 if you need any assistance or would like to place an order over the phone.


Dane kontaktowe

1,6

Bardzo słaba

Wynik TrustScore: 1.5 na 5

275 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,6

Wszystkie recenzje

(275)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

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Oceniono na 5 z 5

Excellent Service

Had a great experience purchasing a bottle as a gift for a client's birthday. I had mistakenly not listed a "Note" in the section (I thought it's a note for the delivery driver). I immediately emailed Kyle, the owner, via the website, asking if it's too late to add on a short message. He answered within two hours (even though it was already later in the evening in the UK), and confirmed that he's added my message, as well as delivery info. The client received the bottle and message promptly, and was very impressed. Very satisfied, will be using them again!

16 lutego 2021
Opinia niezależna
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Odpowiedź od Savage Vines

Thanks for the feedback Rafael. We are a small team but working hard on ensuring our customers receive excellent service and great value wines from small producers.

Oceniono na 5 z 5

Great Wines

Kyle always surprises us with a good selection of wines. Good value as well!

3 lutego 2021
Opinia niezależna
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Odpowiedź od Savage Vines

Thanks for the review M! If you ever need any recommendations let us know.

Oceniono na 5 z 5

Great service

Great service - really responsive, and I do so enjoy letting someone else make the decisions so I can try new things. Thank you - HIGHLY RECOMMENDED

2 lutego 2021
Opinia niezależna
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Odpowiedź od Savage Vines

Thanks for the review Rob - Glad you enjoyed the different grape varieties and regions.

Oceniono na 5 z 5

The best solution for wine delivery!

Kyle's service at Savage Vines was incredible. He took a seemingly complicated task and made it effortless. We were able to personalise the gifts and send out over 400 bottles of incredible wine. All of our clients sent back rave reviews of the wines and were delighted. All orders arrived on time and in perfect condition. I couldn't have wished to deal with a nicer person or have such a good solution. If you want to deal with someone who really cares about his wines. Goes out of his way to make things happen, has incredible value for money and impeccable service. Kyle at Savage Vines is the guy to go to every time.

29 stycznia 2021
Opinia niezależna
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Odpowiedź od Savage Vines

Thanks for the review. Glad to be able to help you R. If you ever need anything else please reach out. We are here to help. Cheers!

Oceniono na 5 z 5

I used Kyle for our corporate Christmas…

I used Kyle for our corporate Christmas order and his service was flawless. The items arrived in good time and his customer service throughout was fantastic.

I would definitely use him again.

Danielle

25 stycznia 2021
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Odpowiedź od Savage Vines

Thanks for the review. Glad we could help you out. If you ever need anything else please let us know and we will make it happen. Cheers!

Oceniono na 1 z 5

My experience with Savage Vines has… been very disappointing!

My experience with Savage Vines has been disappointing! I ordered the wrong gift card, which I was told couldn't be changed over so instead I had to buy another one and was told I would be refunded for the first purchase. I am still yet to be refunded from the 27th November!!! I have emailed and called numerous times & it still hasnt been sorted. The delay in getting back to customers is awful. I have previously used this company for many gifts but will now be re-thinking this due to me recent experience with them

18 stycznia 2021
Opinia niezależna
Logo Savage Vines

Odpowiedź od Savage Vines

Hi Harriet. Thanks for the review. As discussed and shown in the screen shots this was processed on the day you contacted to advise you had purchased the wrong item. We will contact the payment provider to see why they have not passed this on yet. Usually refunds are back into accounts within 72 hours so I am surprised you do not have this. We will escalate this now with them. Cheers

Oceniono na 1 z 5

I contacted savage wines before…

I contacted savage wines before christmas 2020 regarding a case of 6 German wines from my son who lives in Rotterdam. The wine arrived on time but I do not like dry wines from Germany, I contacted savage wines and spoke to a young lady who told me that she would speak to the boss and get back to me, NO such luck I have not heard a peep, we will not be buying anymore from savage wines as I do not like bad sevice as well as dry wines. K.M. Colonel Royal Signals.

6 stycznia 2021
Opinia niezależna
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Odpowiedź od Savage Vines

Hi Keith - thanks for your review. We delivered on time what had been ordered. During December it was really busy and we are a small business. DPD could not collect the wines from you during this period as they were at capacity ad collections needed to be booked in weeks in advance. If you want specific semi sweet wines from the Mosel region in Germany then you will need to find them from a specialist German wine retailer. I will call shortly to arrange the wines to be returned and a refund given to your son.

Oceniono na 4 z 5

Confusion clarified

I ordered two wine deliveries from Spain where I live, to my two daughters in different UK locations. After some confusion, probably caused by my “finger trouble” in sorting billing address from deliver addresses, Kyle was able to sort it out for me and delivered the next day. Good service.

16 grudnia 2020
Opinia niezależna
Oceniono na 5 z 5

Great service and very reliable

We asked Kyle at Savage Vines to help us send a Christmas gift of wine to selected customers. Kyle is extremely knowledgeable about wine and provided us with excellent advise, as well as ensuring that our order was despatched promptly. I have no hesitation in recommending Savage Vines.

14 grudnia 2020
Opinia niezależna
Oceniono na 1 z 5

Awful wine

Awful wine, if it arrives on time that is.

11 grudnia 2020
Opinia niezależna
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Odpowiedź od Savage Vines

Hi E - sorry to hear that you think the wine is awful. We get lots of positive feedback about the quality of the wine as we are importing direct from small, family wineries so it would be good to understand why you think that. The wine we sent out this month included a Gruner Gruner Verlinden from Austria, A Syrah / Grenache Blend from Saint Chinon in the south of France all which were certified organic. The wines from the November selection are here https://savagevines.co.uk/in-the-box/. We do apologies for the delay November but Black Friday and Covid combined caused issues. Perhaps you can call
Is to discuss and if you didn’t like the wines we can find something more to your liking? Looking forward to hearing from you. Have a great weekend and stay safe!

Oceniono na 1 z 5

Probably will never get your wine

I am writing this review with a heavy heart after having extremely high hopes for a wine subscription that would likely introduce me to wines I would never have been aware of otherwise. I signed up for the savage vines subscription just in time to recieve my first case going into December. Savage was unable to dispatch the case due to disruptions with DPD. They failed to communicate this to me until I called in to complain that I had recieved no communications regarding my delivery, they then sent me an email stating that I would recieve the wine a week later. It is now a week later. As it stands I have failed to recieve a single form of communication from Savage regarding the delivery of mys ubscription. when I called in it took them over an hour to locate my package and finally communicate to me that once again, I would not be recieving it at the alotted time. Seeing as it is lockdown and I thoroughly enjoy cooking I tend to schedule my weekends around the meals I cook, this is now the second weekend I will not have a suprise wine pairing even though I had fully planned for it. Savage has offered me zero consolation aside from a couple of apologies and an explanation that DPD is backed up which seems a bit odd considering I ordered a gift from a a samll one owner shop in liverpool to my home in essex last week, and it was delivered to me in 3 days. The level of service with this company is absolutely atrocious and I have now asked them to cancel the delivery altogether. I will go choose my own wine from Majestic, as I know that if I do it that way, I will most likely end up actually posessing it at some point.

4 grudnia 2020
Opinia niezależna
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Odpowiedź od Savage Vines

Hi Dryden, I am really sorry about the delay in getting this month’s wines out. I have just refunded this order and will still send the wines to you as a token of good will.

Just so you know I am a small business. So small in fact it’s just me; I literally do everything from sourcing, importing, emails (comms), marketing, logistics and trying to get the wines to you on time! I have recently enlisted the help of customer service however they are still getting up to speed on some things. Up until last Tuesday I also had a full time job consulting in the city so you can imagine things were really hectic. Layer on Covid, Black Friday and Cyber Monday which has resulted in a shortage of packaging pulp to secure wines (globally) meant there were a couple of days delay in getting orders packed and ready to send.

They way 3rd party delivery networks operate is that they only have capacity to handle so many parcels in any given period and the sender (me) has to nominate how many parcels will be sent on a daily basis. If we miss our delivery slot then we get bumped to the next available network capacity allocation. Unfortunately this is what happened and because I am small in terms of volume compared to other businesses I am not considered a priority customer and am down the pecking order.

I hope the above context sheds a bit of light on how this happened and that you can understand that sometimes things are out of my control. The main thing is that the wines I am importing are unique, high quality and we are supporting small independent wine makers which to me is what it is all about.

If you still want to cancel your subscription you can do this from your account once you log in from the website.

If you have any other questions let me know.

Have a great weekend and stay safe.

Oceniono na 5 z 5

Great gift

I was bought this as a gift and looked forward to my monthly delivery with great excitement. The wines were different and delicious. It was a fantastic gift

1 grudnia 2020
Opinia niezależna
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Odpowiedź od Savage Vines

Thanks for the feedback Julia - I love it when people get to discover new wines. Wishing you a safe and happy Christmas.

Oceniono na 4 z 5

Bought the subscription for my dad for…

Bought the subscription for my dad for fathers day and he loved all the wine! The only thing that could have been improved was if the wine came with the leaflets explaining a bit about them as my dad didn't like having to go on his phone haha.

Service was always really good as well - definitely recommend.

7 października 2020
Opinia niezależna
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Odpowiedź od Savage Vines

Hi M, thanks for your review. Glad your dad liked the wines. The leaflets are usually printed and put in the box each month. There was just a period in Covid where the printer was shut. All back to normal now and let's hope it stays that way!!!! Have a great week :)

Oceniono na 5 z 5

A brilliant gift!!

My wife bought me a three month subscription, it’s such a brilliant present. Every bottle has been excellent, which I have never seen anywhere before. I’ve learnt a lot from just three months of being introduced to unique and contrasting wines, I don’t think I’ll buy from a supermarket again. Every month a box arrives with a brief summary of each wine, but, there is also a link for a personal and in-depth explanation of the grape and regions of each wine brilliantly described by Kyle, who runs the company. I’ve always wanted to have a better knowledge of wine but I’ve never known where to begin, this has been a perfect introduction.

5 października 2020
Opinia niezależna
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Odpowiedź od Savage Vines

Glad you enjoyed the wines Ian, if you ever need any advice on wine or pairing it with food please get in touch, happy to help!

Oceniono na 5 z 5

Can't recommend highly enough - perfect gift or a treat for yourself.

Gave a 3 month subscription as a gift to family members and three months later got one back from them. Two very happy separate lots of customers.
Communications over email very good (Director even answered an email from Spain when on holiday) and deliveries always came on time. Really appreciated the information about the wine itself and we definitely improved our palette as well as knowledge. Now about to join monthly :>)

10 września 2020
Opinia niezależna
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Odpowiedź od Savage Vines

Thanks for the feedback Matt. We put a lot of effort and focus into finding unique wines and supporting small family run vineyards which make wine with little impact on the environment. Hope to see you back on the Savage Vines wine train soon!

Oceniono na 5 z 5

I have had my own bar and restaurant

I have had my own bar and restaurant, which was listed in the BA onboard magazine, and believe I know a little about food and wine. I have now had 4 months' of delivery from Savage Vines. It is fantastic stuff. Get some ordered and see why you shouldn't bother with the supermarket mass made stuff!!!!

1 września 2020
Opinia niezależna
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Odpowiedź od Savage Vines

Glad you are enjoying the wines Mike. The wines we source are unique, made in small quantities. Supermarkets make wine which is machine made, mass produced and blended with all sorts of artificial sweeteners and chemicals. The sooner people realise this the better.

Oceniono na 1 z 5

I would not recommend.

I was given a three month gift subscription for my birthday. I was looking forward to some good wines, however these were the worst wines I have had in a long time, tasteless, I have had better £6 bottles from my local supermarket. And yes I did do some research on them. Tasting notes were few and far between and did not always match the wine I received.

14 sierpnia 2020
Opinia niezależna
Logo Savage Vines

Odpowiedź od Savage Vines

Hi RJT - We have sent a request for you to contact us to understand more about your feedback. We have not heard back from you in nearly a month. Just so you know we buy wine direct from small, independent vineyards which most is certified organic. Last months wine selection included organic wines from France, Spain, Italy and Austria which you can see here ->https://savagevines.co.uk/in-the-box/. For the price they are excellent value for money. And when you are a subscriber you receive a 25% discount on all one off purchases. Supermarket wine is laden with sugar so maybe you prefer sweet wines. The wine we source has not been manipulated and perhaps its just a matter of personal preference. All the best and good luck at the supermarket.

Oceniono na 5 z 5

Very friendly and will go out of their way to make you happy

Ordered monthly deliveries for my mum for her birthday but couldn't select her birthday as the first delivery day (had the option of a few days in the last week of the month). I really wanted it to be delivered by her birthday (which was in 5 days so not a lot of time to organise) and emailed them to ask if this was possible. Kyle (the founder I think) replied very quickly to let me know that they could absolutely do this and I've just received an email letting me know it'll be delivered 2 days before her birthday! Thank you so much Kyle for your help, it's been a pleasure interacting with this company who have been very friendly and helpful all the way through! :)

12 sierpnia 2020
Opinia niezależna
Logo Savage Vines

Odpowiedź od Savage Vines

Thanks for the feedback Abbie. I will always go out of my way to make sure you receive great wines and fantastic service!

Oceniono na 5 z 5

I had used savagevines

I had used savagevines, last year as a gift for my dad's birthday and who doesn't like wine delivered on time to there door by surprise 🍷😂 The quality of wine was far superior to what you can find in the shops and what my dad's taste was used to. So I got a very happy phone call on the day of delivery ☺️ I did I 3month service at the time and disappointment soon became clear after the deliverys stopped, due to the package ending. So a year later a reached out to the hench honcho Kyle, and we have now connected with a monthly rolling subscription for my dad which I would definitely recommend, and I am sure he would if he could use the internet 😂 Thanks for your help and the team you have at savagevines. I will be down at Christmas hopefully to get a taste of the quality your serve myself 🙂 10/10, keep up the good work and growth!

3 sierpnia 2020
Opinia niezależna
Logo Savage Vines

Odpowiedź od Savage Vines

Thanks for the review Adam and glad to be sending your old boy some more wine! Life is too short for supermarket wine!

Oceniono na 5 z 5

I am super happy with the service I've…

I am super happy with the service I've received from Savage Vines. I was having difficulty processing my payment from Bermuda for a wine subscription gift for my brother's 40th birthday. I emailed Savage Vines to see what they could do on short notice and Kyle contacted me immediately - in under 30 minutes my payment was taken, purchase confirmed and my brother will receive his gift on his birthday! That's pretty wonderful service. Thanks Kyle!

24 lipca 2020
Opinia niezależna
Logo Savage Vines

Odpowiedź od Savage Vines

Thanks for the positive review Charlene. If we can assist you further just give us a call or email and we will be right on it!

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