Santafixie Recenzje 

Best helmet Ever!
light & so easy to pack in a bag
thanks you

OMG, this is a terrible organisation. I ordered a smart collapsable cycle helmet on the 10th December, a Christmas present for my 21 year old daughter. It's now the 4th Feb, and it still hasn't arrived! Countless emails from me asking where it is, pathetic emails back with no meaningful information. Communication and customer service from the dark ages. No one taking responsibility, no apology. They are an absolute disgrace. Don't go near them !

I ordered a smart roller online, but it arrived with an EU plug, which is not suitable for UK sockets. Instead of providing a proper UK power supply, I was left having to use an adaptor.

I reported this issue, but each time I followed up, I was given the same response - that they had contacted the manufacturer and were still waiting for an answer. No resolution, no timeline, just the same vague excuse.

After multiple emails and no progress, it’s clear that customer service is unhelpful and unwilling to take responsibility. Very disappointing experience.

Can't fault them. Good selection of bike stuff, great prices and delivery was good. All in all a very positive experience.

Found these guys online selling some pedals significantly cheaper than elsewhere. Wasn't sure given the mixed feedback etc, but gave them a go and glad I did. Took 8 days to arrive, but that's OK - wasn't in a hurry, delivered by Parcel force once in UK.

Agree with other posters that there's not much proactive communication in that first period and not easy to check as website etc in Spanish, but it got to me, as described, and at a good price.

It took a long time to get the delivery. If it was in stock, then I would expect to get it sooner.

Bit of a shambles to be honest, never ordered from there before but only brought a couple of small items like bar tape and a seat post, paid something crazy like £6.99 delivery, my order took over 2 weeks to arrive, I was trying to track my order and it was all in Spanish I found it hard to navigate my way around, was emailing back and fourth even once order turnt up I just expressed how I felt about the whole thing and they just choose to ignore that email, just a shame really as heard good things but my first time was a bit of a shit show so I’ll probably avoid santafixie to be honest

The product was good value for money and arrived in good condition. The delivery took much longer than it should and the website to track it was useless and also in Spanish so not a lot of help.
I would use Santafixie again.

Ordered a bike from Santafixie back in November as a Christmas present for my son. It arrived 3-4 weeks later in a damaged box, when I opened the box the bike saddle was damaged and split. I immediately contacted customer support and they said they would contact the supplier to fix the issue. Now over a month later and three more emails to customer support I have heard nothing from them in reply at all. At this point I am at a loss of what to do as no one from the company will respond to me and the bike is still broken. Avoid at all costs, they do not care about the customers at all.

Good price and quick delivery.

Everything arrived as expected. Takes a little longer but that’s to be expected given shipping to the uk around the festive period. Everything was well packaged, no complaints from me! Thanks guys 👍

Well the wheel I ordered was as expected other than a slight rattle meaning something was stuck in the rim of the wheel. I tried to remove it, with no success. It's just a shame this sort of thing leaves the factory or distributor without a quality control check first.

Still waiting for dispatch multi weeks later. Support offered a 10% discount on my next order but no date when my first will actually be sent... Why would I order again if my first is nowhere to be seen??

Great bike horns. Four ecstatic small boys - until confiscated by their parents

Great website to choose products from, accurate delivery estimates and great customer service. What more could you want 👍🏻

Bought panniers for delivery to the UK - excellent value and prompt delivery with excellent tracking. Very pleased.

Great product and a good price. Dispatch took 9 days after the order was placed and I was getting concerned it wouldn’t arrive in time but delivery only took a few days and it arrived in time for Christmas so no problem.

Wanted an 18t Miche Campagnolo cog. Item was difficult to find elsewhere so I thought I'd try Santafixie. Cog was very reasonably priced. Despatch took a little longer than I expected. The a.i Comms were all in Spanish so for me a total waste of time. Did get a fairly prompt reply via email but think their after sales service needs a little work. Took a couple of weeks for order to arrive but I was delighted with the cog I received so all good in the end.

WORSE COMPANY EVER!!!!!
I have bough an e-bike thinking that was a UK based company. The company is actually based in Spain. I really needed the bike to commute and I needed the bike ASAP. According to the website delivery would have taken between 3-4 working days and done by FedEx. The bike took 5 WEEKS TO ARRIVED!!!! I placed the order on the 1st of November 2024, it arrived on the 2nd of December 2024!!,, For the month I was contacting Santafixie to see what was causing the delay. For like 3 weeks the bike was stuck in customs and send back to the deport.I was also telling them to cancel the order because it was just taking too long, I needed the bike. When it finally arrived was damaged, I put the complaint on the 4th of December 2024 to return the bike (2 days after the bike arrived) and after going back and forth with emails sending pictures… they have refused the return saying that some of the damages are easily fixed, that other I have caused them and that it was too late to return the bike. They have send me this on the 20th of December 2024 (18 days after the bike arrived)I have reported this to national trading standards. So now I just need to wait to see if I will get my money back because the bike does not work

Great choice and happy with product and price point. Would help if country of dispatch was clearer during ordering so delivery expectations managed better!