Santafixie Recenzje 

Took a while to arrive and struggled to access tracking info. Happy with the product though

I had a terrible experience with Santafixie and cannot recommend their service.

I placed an order for a bike on 11th November, believing them to be a UK-based company with a promised delivery timeframe of 7 working days. However, nearly a month later, I still haven't received the order. To make matters worse, the provided tracking information shows the bike was cleared in UK customs on 4th December, only to be sent back to the original shipping location two days later!

When I reached out to their customer service for a refund, they informed me that the order could not be canceled, and I would need to return the bike if I no longer wanted it. This is completely unreasonable given the extreme delays and lack of clear communication.

I’m left waiting indefinitely for a product I no longer want, with no confidence in its condition upon arrival. A truly disappointing and frustrating experience.

Avoid Santafixie if you value timely delivery!

Good value for money on bespoke products delivered in good time. Very happy.

One star for good value, one star for excellent product (Kask Protone helmet, 20% cheaper than elsewhere). Lost one star for slowest delivery (2 weeks), lost another for shocking tracking (no notifications whatsoever even on day of delivery) that might as well as not been, and lost another for unhelpful communication when chasing. If you’re not in a hurry, can live with not knowing when/if your expensive purchase will arrive, then ok, but clearly not for me! Also don’t be fooled by .co.uk - they’re based in and ship from Barcelona!

Thank you for my order. They are very good quality and original.

Bought a few things from Santafixie recently to re-invigorate my old single speed… Great selection, good prices and efficient delivery… One slight odd ball was the Bullhorn bars I bought that came ready wrapped in bar tape.. great idea, but I had to take it all off to get the brake levers mounted and re wrap myself…

Easy to order, arrived quickly & delighted with this replacement light for an e-bike.

I have not received my order and, according to the tracking info, the order has been stuck in a GLS warehouse in Spain for two weeks. The customer service chatbot doesn't recognise the order number. It is fake!

This is a scam! Customer service useless. The tracking is fake. Avoid!

Communication with staff by email was polite and very prompt. It wasn't completely clear that the goods would be sent from spain. However not a big problem, the goods were well packed and perfect.

A great place to shop online, and no problem with delivery 🙂

Great service and great price.

wide range of parts to choose from all really good quality & proper competitive pricing, very good packaging, & great delivery using gls.

The wheels were perfect replacement for my restoration. Quick delivery from Spain!

Best price available, and delivered within a week or so as they said it would be. What more can you ask?

Good prices, good choice of product, delivery took several days longer than stated.

These dynamo lights, front and rear, were perfectly suited to my hub dynamo cycle with the front emitting 60 lux, clearly enough to both allow you to cycle safely in the dark as well as simply be seen. Good quality goods at a competitive price.

No despatch and no delivery of product. This is a failed company and should not trade. Do not give them your money.

EDIT: I cancelled this order and it all went very quiet (had to chase) until I received an email saying I couldn’t cancel as by some miracle the order had despatched. This company is lazy and dishonest or both but regardless I will never order from them again.

Really unhappy with Santafixie customer support. I bought a complete bike a few weeks ago. It arrived with both brake rotors bent. I contacted the customer support team who were initially responsive and referred my issue to the bike manufacturer. I chased a couple of times (after hearing nothing) and was told that told the manufacturer hadn’t responded, I’ve now chased again twice and have had no response at all from Santafixie. Really frustrating as I have a bike that is not meeting my expectations…

I would definitely use Santafixie again. Choice of products is good and delivery was quick even coming to the UK from the continent. Pricing is competitive as well which is always a bonus.