Very poor experience dealing with Santa Fixie (Barcelona) Purchased a single speed bike, emailed numerous times regarding delayed delivery, never received a reply. Further emailed them when... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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My cycle cap order was initially late and then when it arrived they'd sent me someone else's order. Their communication has been even slower since and I'm still having the re-explain the situation to... Zobacz więcej
Found these guys online selling some pedals significantly cheaper than elsewhere. Wasn't sure given the mixed feedback etc, but gave them a go and glad I did. Took 8 days to arrive, but that's OK -... Zobacz więcej
I bought a crankset which I couldn't find anywhere else to replace a worn one on my bicycle and a bell to replace a cheap one that had always been broken. I had never heard of this retailer before pro... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
The best range of urban, single-speed, fixie and track bikes. From complete bikes to specific components for your bike, including everything you'll need for urban cycling.
Dane kontaktowe
Hiszpania
- santafixie.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Thought i would give Santafixie a go
Thought i would give Santafixie a go. Price was very competitive. Just took nearly three weeks to arrive.
Good for me, if not in a hurry
Gave Santa Fixie a go as the price for tyres was competitive and was not in any immediate rush for them. Took about a week and a half to receive them (to the UK) and all good with the product. Only negative was it took ages from the initial order to getting any kind of notification of dispatch.
Misleading and unsafe
I bought the ‘SANTAFIXIE 60MM FIXIE FRONT WHEEL‘ recently, they claim the wheel has a ‘braking surface’ but it’s unlike any braking surface I’ve ever seen. I used it once which was a terrifying experience, it screeched every time I applied the brakes and had no stopping power.
I’ve been told because I’ve used it I can’t return it, despite the description being misleading and the product unsafe.
So now I’m stuck with a wheel I could never sell on for fear of causing injury or death. Avoid at all costs.
Great experience
Bought some Supacaz bar tape for my bike the whole process from finding what I was looking for to delivery was quick and easy & the product was just what I was after.
Fast delivery
Fast delivery, good price, good service, good quality.
Trusted!
Ordered 2 michelin classic tyres 700c
Ordered 2 michelin classics at a fantastic price order came pretty quick with delivery updates top service will use again thankyou
SIGMA 500 BC computer
Excellant. God price, quick and safe delivery. 2 x Sigma 500 BC cycle computers.
Delivery time was ridiculously long and…
Delivery time was ridiculously long and communication was poor when questioned
Good service
Good service. I was able to obtain a particular part not widely available. Good communications. Thanks Chaps
Excellent saddle at a great price…
Excellent saddle at a great price thanks.
My order
Really happy with order. Easy to find place order and fast receiving it to.
Very quick service
Very quick service, I got exactly what I wanted, for an item which can be difficult to obtain 10 out of 10.
Disastrous
Disastrous. Advised sunglasses ordered would be delivered in 2-5 days when I placed order. Also advised that I would be notified when they leave the factory. After 6 days I emailed as I’d had no contact, and then told they were being sent out soon. I said to not bother and refund instead, to which they responded that they couldn’t refund and I’d have to wait for them to be sent out and then return them - stupid, especially as I’m in the UK and coming from Spain. Basically they didn’t have the items and they were sent from a supplier. I’ve now returned the items mid February, and it’s now nearly Mid March and they’ve not even acknowledged receipt of the return that was sent via Royal Mail 3 day international delivery at an expensive cost to me. Will not be using again.
Poor communication
Poor communication, no order confirmation after 6 days even though they Took my £85 5 days ago. Did not respond to emails and their online chat bot was just programmed to get rid of you. I would never use this company again, absolute non existent customer service. and now wondering if I've been scammed.
Ortlieb panniers
Ortlieb panniers, great price. The delivery was spot on and communication with the company was super and very amusing. Very professional set up. I would buy from them again.
Great panniers at great price
The panniers arrived in good condition and were very competitively priced. Delivery took a while, but I understood this as the parcel was arriving from Spain.
Truly awful
Truly awful! Item never arrived, zero response from customer support. Incorrect tracking numbers. Chatbot only works in Spanish! Still battling for a refund! Avoid at all costs!
Very good prices
Very good prices, though delivery takes a while (from Spain - which I hadn’t realised). Also, tracking was in Spanish, so not easy to interpret. On balance, I think I’ll probably stay with UK suppliers.
Great Product
The products arrived well-packed and are working great. However, it took four and a half weeks for the products to be delivered, despite the fact that they said it would take between 3 and 4 working days when they were purchased.
DO NOT USE
Just gets worse...it's now 19 days since I paid them for a courier collection for the parts I cancelled that they subsequently delivered. Apparently the original request was cancelled (without telling me) the one scheduled, promised and confirmed for today now hasn't happened. Now up to 29 emails trying to resolve. DO NOT USE.
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