Santafixie Recenzje 

Really poor service, I ordered a bag, nothing arrived for two weeks. I tried calling there's no humans just chat bots absolutely rubbish, then said that the could supply the product that they advertised. Then the said they would refund me still nothing after two weeks. BE WARNED STAY AWAY

Wish I could put less than 1 star. Terrible company. Firstly I ordered a part for my sons bike in August 2025. Took a while to come as coming from Spain. The part didn't fit, then realised they sent the wrong part. They said they had a issue on their site. I believe I've had to email them over 50 times to try sort a refund. Their customer service is ridiculous. Finally they got parcel force to come and collect the part (UK GLS) I've been tracking it's return. They've had it for weeks. Now they aren't replying to my emails and looks like I won't get my refund! All they do is palm you off for weeks on end.

Great company to deal with, had the pedals I needed
at great price, arrived super quick, cannot fault this operation.
Recommend them, will definitely be using them again when I need other parts etc.

Good quality gear
Good price
Delivered on time

I would definitely use them again

No problem at all. Item was cheaper than all other competitors that I looked at

Item arrived from Spain to Uk in 3 days.

Very good service.

I ordered something for my son and after trying to track it I have given up , there’s no response from them when you email , really bad experience and as far as I can tell they are thieves. DO NOT BUY FROM THESE GUYS. I wish I hadn’t!!!
They won’t even reply to your emails.. disgusting behaviour, they should be shut down.
THIEVES

Pricing, description, quality etc. all good. Delivery pretty slow but now I know that when I use them again I’ll be aware.

Exactly as described, best price I could find on the net, and very quick (about 5 working days) considering it was coming from Spain to the Uk. Impressive - thank you

The cycle helmet was exactly what I wanted so very pleased. But it did take too long to arrive and the tracking information was limited. The santafixie UK website ought to make it clearer that the goods actually come from Barcelona.

I ordered the item on 29th September, expecting it to arrive within 2-7 days, but Santafixie hasn't event dispatched it to me.

Awful. Nut didn’t work to fix lock to bike. Had to ask weekly for 6 weeks and has still not been resolved. Buy product elsewhere.

I cannot stress how much I advise against ordering from this company if you are based in the UK.

The delivery took 3 weeks (there was no mention on the uk website of the estimated delivery time) - by which time the birthday had passed, of the person whom the gift was for.

Since then, for more than a month, I have been trying to return the item. The company will not let me print my own label to return the product, only allowing me to accept their collection service.

They have given me dates on which to expect their courier to pick up the parcel but I am yet to see a real person turn up.

They take days or weeks to reply to emails and have no phone number by which they are contactable. I have asked to speak to someone to resolve the issue a number of times to no avail. It seems this is a deliberate tactic to force you to accept the unwanted items.

Please avoid buying from this company at all costs if you are based in the UK.

I ordered a product from them over a month ago and it still hasn’t arrived. I received only brief replies and then no response at all. Have a better relationship with my Dad, and I haven't seen him since Tony Blair was PM

I ordered a Cane Creek suspension post. It arrived, well-packaged, within a few days.
Happy to buy from them again.

DO NOT BUY FROM THIS COMPANY ! Communication is shocking ! Order still not arrived . Now on October , the order was placed in August . Been told a replacement is on the way but no confirmation of this . Then promised a refund . NOT HAD THAT . Absolute joke of a company . Spend your money elsewhere

Good experience ordering from Santafixie, best price I could find for the helmet I wanted and no issues with duties to be paid etc for UK order. Thanks 🙂

I ordered a bicycle from SantaFixie on 23/08, which subsequently arrived on 03/09. I had no issues with the time for delivery considering it was being shipped from Spain. The item arrived damaged so I contact customer services at SantaFixie on 06/09. Despite several chases I only received a response on 13/09 asking to send more photos, which I did so. Since then I have received no response, despite several email chasers. Incredible disappointing. DO NOT USE THIS COMPANY.

Ordered a bottle dynamo fix for my bike as the previous one had died on me after many years. A little apprehensive about ordering online, but it arrived on the estimated date, and it works beautifully.

I had a good experience, I ordered my items (Based in London) and they didn't take that long to get to me. Reading trust pilot reviews after putting my order through got me worried a little. They came through and items arrived as described and at a timely manner.

Accidentally ordered 2 of the same item due to delays on the website during checkout. Emailed before dispatch to cancel order and no reply. Emailed orders to start return twice, no reply. Not made clear before purchase that return shipping would be quite expensive. Not happy with experience and still haven’t returned second bag.