Very poor experience dealing with Santa Fixie (Barcelona) Purchased a single speed bike, emailed numerous times regarding delayed delivery, never received a reply. Further emailed them when... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My cycle cap order was initially late and then when it arrived they'd sent me someone else's order. Their communication has been even slower since and I'm still having the re-explain the situation to... Zobacz więcej
Found these guys online selling some pedals significantly cheaper than elsewhere. Wasn't sure given the mixed feedback etc, but gave them a go and glad I did. Took 8 days to arrive, but that's OK -... Zobacz więcej
I bought a crankset which I couldn't find anywhere else to replace a worn one on my bicycle and a bell to replace a cheap one that had always been broken. I had never heard of this retailer before pro... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
The best range of urban, single-speed, fixie and track bikes. From complete bikes to specific components for your bike, including everything you'll need for urban cycling.
Dane kontaktowe
Hiszpania
- santafixie.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Competitive prices and good choices
Competitive prices and good choices. Just to be aware of, as others have mentioned- the items are shipped from Spain so don't expect a 3 day delivery for standard. I probably had just over a week for delivery from ordering.
Good value
Good value. Tracking did not seem to work, but items eventually arrived safely.
I ordered and received a Bern Helmet…
I ordered and received a Bern Helmet from these guys after failing to find the product elsewhere online. I was a little bit apprehensive because of some of the other reviews about delivery times but I simply set myself a different ‘expectation’ of a a couple of weeks…..needless to say it arrived within a week and was better than I hoped.
Santafixie weren't able to fulfil my…
Santafixie weren't able to fulfil my order but contacted me with an alternative but I opted for a refund which was dealt with promptly. Communication was excellent so no complaints.
I had a new cassette missing two…
I had a new cassette missing two sprockets and a few spacers
It was great to find and receive the service i did
Parcel arrived a day late unable to…
Parcel arrived a day late unable to track parcel
Products arrived within allotted time
Products arrived within allotted time. Very happy with price and quality.
Found the very tyres I wanted at decent…
Found the very tyres I wanted at a decent price.
Order now for Christmas
Product is good and price competitive but the guidance on delivery is completely misleading - 3-4 days means 3-4 weeks. They only dispatched when I chased a second time, no response except to thank me for signing up to their mailing list.
order status unknown
Same as the other reviewer said, tracking goes 1/3 of the way and then just hangs. You therefore do not know where your parcel is!
I also do not know where you edit, delivery option placing if not in.
Delivery is too slow
It’s ironic that I get prompted for a…
It’s ironic that I get prompted for a review nearly a month after I placed an order that I still haven’t received.
Don’t bother ordering from this company. You’re more likely to get a reminder email (that you didn’t agree to sign up for) about reordering products that you still haven’t received, than receiving the items themselves.
Ordered two Vittoria Zaffiro Pro 30mm…
Ordered two Vittoria Zaffiro Pro 30mm road bike tires because the price was very competitive. Order arrived as scheduled - very pleased with the price and delivery
I was won over by the comprehensive website.
I was won over by the comprehensive website and without further ado made my purchase. I did find myself sceptical when I read reviews after the ordering. My fears, however, were unfounded. My only concern which I feel is ever so relevant, was the tracking. I got the impression that the parcel did not seem to be travelling more than half way. Suddenly, Royal Mail delivered unexpectedly. Shocked, but not shaken, thank you! It appears the tracking information I received was only relevant to the originating transport company. I was not made aware that the parcel had transferred to a UK company, Royal Mail, which is when the tracking information ceased. I guess the parcel was delivered within the specified time period, just. Maybe, a target delivery date be beneficial, taking into account more than one transport company is used? I treated the parcel as a lovely gift arriving early, thank you.
Good price, fast delivery
Good price for bike, delivered within 2 weeks to uk.
Item was good price; delivery was slow
Item was good price - but delivery estimate like a lot of people are saying weren’t accurate. It wasn’t a world off though. If you’re not in a rush for your goods then they’re safe.
Second time buying from Santa Fixie
Second time buying from Santa Fixie, the communication is excellent, the delivery is very quick. Very impressed!
Returns issue
The goods arrived, but I want to return one of the items. As instructed I have emailed them to get a quote for the return via their collection service. An automated response came back saying that they are sometimes busy and will get back to me. This was 6 days ago. I have tried twice more to contact them. Both times I get the same automated response, but no follow up. I'm beginning to lose faith.
Great products and prices, mailing poor
Price and range of products is excellent. Dispatch and parcel tracking is abysmal. I still have no idea when the item will arrive and they can't tell me. I would suggest UK customers only use them if you don't need the items for a specific date.
I’m very happy with my dealings with…
I’m very happy with my dealings with Santafixie. Very competitive pricing and good quality products. I shall definitely be buying again and will recommend to my cycling friends. 5*****
A good range of stock at a good price
A good range of stock at a good price. No problem with shipping to the uk and all within time frames quoted and with regular updates. I would purchase from Santafixie again.
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